Netcore Customer Engagement and Experience Platform
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Netcore Customer Engagement and Experience Platform Reviews & Product Details - Page 5

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Netcore Customer Engagement and Experience Platform Overview

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What is Netcore Customer Engagement and Experience Platform?

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore Cloud helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore Cloud has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore Cloud offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore Cloud. Learn more at https://netcorecloud.com/

Netcore Customer Engagement and Experience Platform Details
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Product Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

How do you position yourself against your competitors?

Netcore Cloud's Customer Engagement and Experience platform helps deliver omnichannel personalized experiences across multiple digital touch-points, including email, push notifications, SMS, WhatsApp, and web.
Netcore Cloud enables you to unify all the customer data gathered from multiple channels and harness the power of AI to build human connections.

The major challenges marketers face today are:
--> Data Siloes
--> Poor segmentation and targeting
→ Lack of Personalization
→ Broken customer experiences

Netcore Cloud's product suite addresses these challenges through a single platform and helps brands:
--> Segment and orchestrate omnichannel behavior-driven campaigns
--> Deliver AI-driven personalized experiences across the entire user journey
--> Create no-code experiences that nudge users in the right direction
--> Utilize eMail2.0 and the world's most advanced AI stack

The ability to do all of this using a single platform, is what makes 6500+ brands choose Netcore Cloud for driving seamless end-to-end customer journeys.

Seller Details
Seller
Netcore Cloud
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

AM
Overview Provided by:
Aatish Mohite

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Netcore Customer Engagement and Experience Platform Pricing

Startup Plan
Free
10000 Monthly Active Users (MAU) Per Month
Business
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100000 Monthly Active Users (MAU) Per Month
Enterprise
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Per Month
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Netcore Customer Engagement and Experience Platform Security
Get security information from Netcore Customer Engagement and Experience Platform to help you buy the right software. View Security Information
Netcore Customer Engagement and Experience Platform security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
ISO 27001 (International Organization for Standardization)

Netcore Customer Engagement and Experience Platform Media

Netcore Customer Engagement and Experience Platform Demo - Build a 360 degree customer view
Stitch together customer data points from multiple channels to create a single unified view of every individual customer
Netcore Customer Engagement and Experience Platform Demo - Orchestrate customer journeys across multiple touch-points
Create personalized campaigns across all channels and devices and deliver engaging customer experiences
Netcore Customer Engagement and Experience Platform Demo - Intelligent insights to fuel customer engagement strategies
Get real-time actionable insights that help scale up your marketing ROI
Netcore Customer Engagement and Experience Platform Demo - Trigger 1:1 product recommendations
Capture key customer events to build personalized user journeys and trigger relevant recommendations across channels like emails, push notifications, web push and many more.
Netcore Customer Engagement and Experience Platform Demo - Create no-code product experiences
Deliver the right experience to the right user at the right time with no-code contextual nudges & walkthroughs
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Play Netcore Customer Engagement and Experience Platform Video
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
Play Netcore Customer Engagement and Experience Platform Video
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Play Netcore Customer Engagement and Experience Platform Video
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video
Read more here: https://bit.ly/43W9ykb
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Netcore Customer Engagement and Experience Platform demo available

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454 Netcore Customer Engagement and Experience Platform Reviews

4.5 out of 5
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Netcore Customer Engagement and Experience Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
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Overall Review Sentiment for Netcore Customer Engagement and Experience PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Thangadurai R.
TR
Senior Developer
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

campaign management, user journey, mobility and Omni channel Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

reporting, analytics , in depth marketing insights Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

netcore is helping out to reaching the customers by using multiple channels at every touch point of the journey Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
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Dear Thangadurai,

Thank you for your valuable feedback! We’re delighted to hear that you find Netcore's campaign management, user journey, mobility, and omnichannel capabilities beneficial for reaching customers effectively across multiple touchpoints.

We appreciate your input on reporting and analytics. Your feedback helps us improve, and we're continuously working on enhancing our platform’s marketing insights to provide deeper, more actionable data.

It’s great to know that Netcore is helping you connect with customers seamlessly across channels. If you have any suggestions or need further assistance, we’re always here to support you!

Best regards,

Netcore Cloud Team

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Purav P.
PP
Assistant Marketing Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
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(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Seamless and hassle free platform with wide range of features Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Better customer support can be provided. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Enabling a lot of AI features and guiding through training modules. Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
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Dear Purav,

Thank you for sharing your experience with Netcore Customer Engagement and Experience Platform. We're thrilled to hear that you find the platform seamless and intuitive, with easy-to-execute journeys that enhance your campaign management.

We acknowledge your feedback regarding the speed of adding new features and the challenges in identifying certain errors. Rest assured, we're continuously improving our platform and processes to address such concerns and provide a more streamlined experience.

We appreciate your feedback and are committed to enhancing your overall experience with Netcore!

Best regards,

Netcore Cloud Team

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Prajwal R.
PR
Digital Growth Manager
Enterprise(> 1000 emp.)
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Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Delivery of the netcore is very good compared to other Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Need to have more features for promotional Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Delivery system is good and very easy to use Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
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Dear Prajwal,

Thank you for sharing your feedback on Netcore Customer Engagement and Experience Platform! We’re delighted to hear that you find our delivery system to be superior compared to other platforms and easy to use.

We also appreciate your suggestion for adding more features specifically for promotional activities. We are always looking to enhance our platform, and your feedback is valuable in helping us do so.

Thanks again for your insights, and we look forward to continuing to support your success!

Best regards,

Netcore Cloud Team

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Sharon H.
SH
Deputy Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Easy to use and understand. Good customer support Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Cannot use filters to download campaign reports and always need to login to CPAAS to download whatsapps reports. Additionally RCS is also not enabled in CE platform Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore’s platform is user-friendly and ensures highly focused customer targeting. I love its automated campaigns, requiring no manual effort. Plus, their upcoming Agentic AI is the future of marketing! Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
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Dear Sharon,

Thank you for your feedback! We're delighted that you find Netcore's platform easy to use and our customer support helpful.

We appreciate your suggestions regarding campaign report filters, WhatsApp reports, and RCS enablement. Your insights are invaluable, and we’ll share them with our team for potential enhancements.

Excited that you see the future in our Agentic AI—stay tuned for more innovations!

Best regards,

Netcore Cloud Team

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Gaffoor B.
GB
Marketing Assistance Specialist
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

Ease of engagement, personalization robost email infra Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Need better reporting to deep dive on user life cycle Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Marketing automation, user jouney, personalization reach and lead capture. Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
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Dear Gaffoor,

Thank you for your feedback! We’re glad to hear that you appreciate the ease of engagement, personalization, and the robust email infrastructure provided by Netcore.

Your suggestion regarding improved reporting to dive deeper into the user lifecycle is incredibly valuable, and we’ll look into enhancing this area to give you more insights and flexibility.

It’s great to know that Netcore is helping with marketing automation, user journey personalization, and lead capture. If there’s anything further you’d like to explore or any additional features you'd like to see, please don’t hesitate to reach out. We’re here to support your success!

Best regards,

Netcore Cloud Team

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Prithvie A.
PA
Marcom Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

easy to use, great customer success, great support, raman ai providing great campaign insights Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Reporting analytics , and in-depth campaign insight Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

cohort creation, bulk campaign execution , funnel management for leads , first party data capture , multi channel reach to end users Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
Editedit

Dear Prithvie,

Thank you for sharing your thoughts about Netcore's Customer Engagement and Experience Platform! We're thrilled to hear that you find the platform easy to use and appreciate the contributions of Raman AI in providing valuable campaign insights. It's great to know that our customer success and support teams are making a positive impact on your experience.

We’ve also taken note of your feedback regarding reporting analytics and in-depth campaign insights. Your input is invaluable, and we’re committed to enhancing these areas to ensure the platform continues to meet your needs effectively.

It’s wonderful to see how Netcore is helping you solve critical challenges like cohort creation, bulk campaign execution, funnel management, and first-party data capture while enabling seamless multi-channel reach to your users.

We’re here to support you in every step of your journey. If you have further suggestions or require any assistance, please don’t hesitate to reach out.

Best regards,

Netcore Cloud Team

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Mayank P.
MP
Product Lead
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: Seller invite
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(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

It gives the analytics of your campaign i e no. of bouces, read receipts, CTR etc.

Very easy UI. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

It gives data only for 3 months & not more than that Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Giving analytics of the mailers & also providing AMP mailer facility which helps out users to get the real time data points. Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
Editedit

Dear Mayank,

Thank you for sharing your experience with Netcore Customer Engagement and Experience Platform! We’re glad to hear that you appreciate the campaign analytics and our user-friendly interface. Your acknowledgment of the AMP mailer facility's impact is especially motivating for our team.

We’ve noted your feedback regarding the data retention period. Extending data availability is an insightful suggestion, and we will explore ways to enhance this aspect of the platform.

If you have further ideas or need assistance, feel free to connect with us. Your input is invaluable in helping us serve you better.

Best regards,

Netcore Cloud Team

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Haifa J.
HJ
Digital Marketing Executive
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

I really appreciate how simple it is to send out marketing emails and create pop-ups for my homepage. Uploading my user contacts and segmenting them based on my campaign targets is very straightforward. I can track all my revenue and viewers, and analyze all the data from one platform, which is incredibly convenient. Additionally, the product manager is reliable, easy to communicate with, and very helpful and attentive. Overall, it's a platform that's easy to use on a daily basis. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

My main issue is that it's difficult to pull out a customer list based on user behavior, such as finding a segment of users who made purchases 6 to 12 months ago. I also find it frustrating that I need to regularly upload my user lists since the platform doesn't pull directly from our main database. Another drawback is that it can't do email dripping with the "send at best time" feature, which would improve my open rates. Drip email campaigns are crucial for me because I prefer not to send bulk emails to all my users at once. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore's platform simplifies my email marketing operations, making the process much more efficient. It has significantly boosted my revenue, particularly through the pop-ups we’ve integrated on our homepage. Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
Editedit

Dear Haifa,

Thank you for your feedback! We're thrilled that our platform has made your email marketing easier and contributed to boosting your revenue. Your compliments about our product manager are greatly appreciated.

We also value your suggestions for improvement, particularly regarding user segmentation and email dripping. We're constantly working to enhance our platform and will share your input with our product team.

We're here to support you and improve your experience further. Thanks again for sharing your thoughts!

Best regards,

Netcore Cloud Team

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Verified User in Apparel & Fashion
UA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

The SPOC from netcore Shruti( email) and Krishna(SMS) are Very supportive Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

At times segment takes little more time to show the user count Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

We use netcore to send our promotional email campaigns and to send our promotional sms campaigns. It also enables us the personalize the campaigns in terms of subject line personlisation, smart trigger emails etc. Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
Editedit

Dear Amar,

Thank you for your kind words! We're delighted to hear that Shruti and Krishna have been supportive in ensuring a smooth experience for you. Your feedback on segmentation speed is valuable, and we’re always working on optimizing our platform for better efficiency.

It's great to know that Netcore is helping you personalize and automate your email and SMS campaigns effectively. We appreciate your trust and look forward to continuing to support your marketing efforts!

Best regards,

Netcore Cloud Team

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Ayyappa K.
AK
Salesforce Developer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

customer journeys , marketing automation , customer support Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

analytics and in depth markting insights Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

one stop solution to reaching out to the customer from one platform Review collected by and hosted on G2.com.

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Response from Tanvi D of Netcore Customer Engagement and Experience Platform
Editedit

Dear Ayyappa,

Thank you for your valuable feedback! We're delighted that you find Netcore’s customer journeys, marketing automation, and customer support to be standout features.

We appreciate your input on analytics and in-depth marketing insights. Enhancing these areas is always a priority, and your feedback helps us improve.

It's great to hear that Netcore serves as a one-stop solution for your customer outreach needs. If you have any additional suggestions or require assistance, we're always here to help!

Best regards,

Netcore Cloud Team

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