Netcore Customer Engagement and Experience Platform
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Netcore Customer Engagement and Experience Platform Reviews & Product Details - Page 43

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Netcore Customer Engagement and Experience Platform Overview

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What is Netcore Customer Engagement and Experience Platform?

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore Cloud helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore Cloud has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore Cloud offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore Cloud. Learn more at https://netcorecloud.com/

Netcore Customer Engagement and Experience Platform Details
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Product Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

How do you position yourself against your competitors?

Netcore Cloud's Customer Engagement and Experience platform helps deliver omnichannel personalized experiences across multiple digital touch-points, including email, push notifications, SMS, WhatsApp, and web.
Netcore Cloud enables you to unify all the customer data gathered from multiple channels and harness the power of AI to build human connections.

The major challenges marketers face today are:
--> Data Siloes
--> Poor segmentation and targeting
→ Lack of Personalization
→ Broken customer experiences

Netcore Cloud's product suite addresses these challenges through a single platform and helps brands:
--> Segment and orchestrate omnichannel behavior-driven campaigns
--> Deliver AI-driven personalized experiences across the entire user journey
--> Create no-code experiences that nudge users in the right direction
--> Utilize eMail2.0 and the world's most advanced AI stack

The ability to do all of this using a single platform, is what makes 6500+ brands choose Netcore Cloud for driving seamless end-to-end customer journeys.

Seller Details
Seller
Netcore Cloud
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

AM
Overview Provided by:
Aatish Mohite

Recent Netcore Customer Engagement and Experience Platform Reviews

Aditya K.
AK
Aditya K.Enterprise (> 1000 emp.)
5.0 out of 5
"Great"
Fast & Smooth platform for executing all digital campaigns.
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Vikram R.
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Vikram R.Enterprise (> 1000 emp.)
4.5 out of 5
"Netcore - The Whole Package"
Simpler to understand with multiple supported channels under one roof, with CSM just a callaway to assist.
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Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Nice support and smooth integration"
Not requires too much about techical background to set up, quite easy for beginner to start set up basic campaign.
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Netcore Customer Engagement and Experience Platform Pricing

Startup Plan
Free
10000 Monthly Active Users (MAU) Per Month
Business
Contact Us
100000 Monthly Active Users (MAU) Per Month
Enterprise
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Per Month
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Netcore Customer Engagement and Experience Platform Security
Get security information from Netcore Customer Engagement and Experience Platform to help you buy the right software. View Security Information
Netcore Customer Engagement and Experience Platform security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
ISO 27001 (International Organization for Standardization)

Netcore Customer Engagement and Experience Platform Media

Netcore Customer Engagement and Experience Platform Demo - Build a 360 degree customer view
Stitch together customer data points from multiple channels to create a single unified view of every individual customer
Netcore Customer Engagement and Experience Platform Demo - Orchestrate customer journeys across multiple touch-points
Create personalized campaigns across all channels and devices and deliver engaging customer experiences
Netcore Customer Engagement and Experience Platform Demo - Intelligent insights to fuel customer engagement strategies
Get real-time actionable insights that help scale up your marketing ROI
Netcore Customer Engagement and Experience Platform Demo - Trigger 1:1 product recommendations
Capture key customer events to build personalized user journeys and trigger relevant recommendations across channels like emails, push notifications, web push and many more.
Netcore Customer Engagement and Experience Platform Demo - Create no-code product experiences
Deliver the right experience to the right user at the right time with no-code contextual nudges & walkthroughs
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Play Netcore Customer Engagement and Experience Platform Video
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
Play Netcore Customer Engagement and Experience Platform Video
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Play Netcore Customer Engagement and Experience Platform Video
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video
Read more here: https://bit.ly/43W9ykb
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454 Netcore Customer Engagement and Experience Platform Reviews

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Netcore Customer Engagement and Experience Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Netcore Customer Engagement and Experience PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Entertainment
UE
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Netcore Customer Engagement and Experience Platform?

Very easy to use & send out segmented/personalized app notifications. Journey orchestration has good depth & enables you to power messages across 5-6 channels. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Nothing specific, possibly can improve & bring in more depth in analytics. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

App retention, conversion and helping increase our DAU/MAU. Review collected by and hosted on G2.com.

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Verified User in Banking
UB
Enterprise(> 1000 emp.)
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Review source: Organic
What do you like best about Netcore Customer Engagement and Experience Platform?

The Analytics aspect and the subject line optimization Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

The lagging refresh of the panel is what i dislike about it Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

how to reduce our bounces and ensure that our mails do not get dumped in spam or erode our brand awareness. Review collected by and hosted on G2.com.

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Ravindran S.
RS
Manager
Enterprise(> 1000 emp.)
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Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Yes. Netcore product and solution have rich content Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Help support experience not much professional Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Bulk email and business ethics to be end customer Review collected by and hosted on G2.com.

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Murtuza I.
MI
Software Engineer
Mid-Market(51-1000 emp.)
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(Original )Information
Describe the project or task Netcore Customer Engagement and Experience Platform helped with:

Used it services for to meet the daily demands and sending automatic emails and SMS. Also it keeps track of the history. Review collected by and hosted on G2.com.

What do you like best about Netcore Customer Engagement and Experience Platform?

It is user friendly, it gives option to customise, and it provides facilities to store customer data. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

The pricing is a bit on expensive side, system provides delayed response at times. Review collected by and hosted on G2.com.

Recommendations to others considering Netcore Customer Engagement and Experience Platform:

It is best solution provider for automated emails and messages must go for it. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Sending Emails, Messages, organise regular data Review collected by and hosted on G2.com.

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Vipin P.
VP
Risk, Fraud and KYC
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
Describe the project or task Netcore Customer Engagement and Experience Platform helped with:

Customer service and communication, upselling. Review collected by and hosted on G2.com.

What do you like best about Netcore Customer Engagement and Experience Platform?

Speed and agility of this software. Machine learning algorithms work very well. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Customer support could be better. Netcore is a big brand, so that is imperative. Review collected by and hosted on G2.com.

Recommendations to others considering Netcore Customer Engagement and Experience Platform:

One of the best solution out there. Just chase their customer support to get things done quickly, but that shouldn't be a deal breaker. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Customer query handling, their analysis, and marketing/upselling were the areas I used it. I realized my objectives in those areas Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
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Review source: Organic
What do you like best about Netcore Customer Engagement and Experience Platform?

The martech tool is the best, helps create a smooth journey Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

The insights , sometimes difficult to get Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Creating nudges is very useful and integration with our tools Review collected by and hosted on G2.com.

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Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
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Review source: Organic
What do you like best about Netcore Customer Engagement and Experience Platform?

Easy navigation, easy to comprehend, user friendly Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

More features can be incorporated to make customization of communications better Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Helping us reach our targeted audience through digital marketing Review collected by and hosted on G2.com.

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Krishnan S.
KS
Software Developer
Enterprise(> 1000 emp.)
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Review source: Organic
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Describe the project or task Netcore Customer Engagement and Experience Platform helped with:

In my organization, the extraordinary demands in data interpretations are carried out through Netcore. It makes the best algorithm in machine learning clusters so that you can establish your requirements upfront. Netcore keeps your track history in check by its AI, and you can recreate the pre-concluded activities in your data once again. Review collected by and hosted on G2.com.

What do you like best about Netcore Customer Engagement and Experience Platform?

Netcore does one of the top quality Extract-Transform-Load functionalities in your hefty data structure. It provides customization in your regression analytics for both linear & non-linear regression. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

The pricing standards that Netcore provides are high when compared to other vendors. The rationalization of data integration depends on the skill base of the user. For using Netcore in different environments, configuration strategies must be sustainable. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

From a business perspective, the organization is mainly looking for a tool to manage & organize your day-to-day data requirements and using Netcore aids to regulate these requests and provides excellent customer satisfaction. While facing issues with data processing, Netcore provides special service requests. Review collected by and hosted on G2.com.

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Verified User in Mechanical or Industrial Engineering
UM
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Netcore Customer Engagement and Experience Platform?

Friendly client servicing with a good response time. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

The product lacks some key functionality + Errors in data collection Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Simplifies marketing automation Review collected by and hosted on G2.com.

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Verified User in Financial Services
UF
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Able to store a large database, other than that literally its very bad Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Customer Segmentation

Personalisation

Customer Success Team Review collected by and hosted on G2.com.

Recommendations to others considering Netcore Customer Engagement and Experience Platform:

CleverTap would probably be one of the best in terms of Personalization and Customer Segmentation Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Customer Success Team: when our team occurred an error it took them super long to get back to us which thus delayed our campaign send time Review collected by and hosted on G2.com.

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Response from mariam hazrat of Netcore Customer Engagement and Experience Platform
Editedit

Hi,

We're extremely sorry for the bad experience you've had and highly appreciate you bringing this to our notice.

It's an uncommon instance but we will ensure we do better and match your expectations.

Meanwhile, we would request you to please get in touch with us at kaushik.iyer@netcorecloud.com - so that we can help you resolve any existing challenges quickly.

We would love to make things right this time!

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