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Netcore Customer Engagement and Experience Platform Reviews & Product Details - Page 4

Netcore Customer Engagement and Experience Platform Overview

What is Netcore Customer Engagement and Experience Platform?

With over 25+ years of experience and a global presence across Asia, Europe, and the USA, Netcore Cloud is an AI-powered platform designed to transform customer experience and personalization in the world of digital marketing. Its comprehensive suite of tools cater to various aspects of digital marketing, including omni-channel communication strategies, a customer data platform, personalization, and generative AI tools. This platform is tailored for marketers looking to elevate their brand’s presence, foster deeper customer relationships, and drive substantial growth through personalized customer journeys. With its robust analytics, Netcore Cloud helps brands understand their audience better, enabling targeted marketing campaigns that resonate with customers on a personal level. The platform’s AI and machine learning capabilities ensure that each customer interaction is optimized for engagement and conversion, making every touchpoint an opportunity to impress and retain. Serving over 6,500 brands across 40 countries, Netcore Cloud has proven its effectiveness in enhancing customer satisfaction and loyalty, ultimately contributing to increased revenue and market share for businesses. Whether you’re looking to refine your email marketing strategy, personalize your web experience, or engage customers across multiple channels seamlessly, Netcore Cloud offers the technology and expertise to achieve your goals. Don’t miss out on the opportunity to redefine your digital marketing strategy with Netcore Cloud. Learn more at https://netcorecloud.com/

Netcore Customer Engagement and Experience Platform Details
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Product Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.

How do you position yourself against your competitors?

Netcore Cloud's Customer Engagement and Experience platform helps deliver omnichannel personalized experiences across multiple digital touch-points, including email, push notifications, SMS, WhatsApp, and web.
Netcore Cloud enables you to unify all the customer data gathered from multiple channels and harness the power of AI to build human connections.

The major challenges marketers face today are:
--> Data Siloes
--> Poor segmentation and targeting
→ Lack of Personalization
→ Broken customer experiences

Netcore Cloud's product suite addresses these challenges through a single platform and helps brands:
--> Segment and orchestrate omnichannel behavior-driven campaigns
--> Deliver AI-driven personalized experiences across the entire user journey
--> Create no-code experiences that nudge users in the right direction
--> Utilize eMail2.0 and the world's most advanced AI stack

The ability to do all of this using a single platform, is what makes 6500+ brands choose Netcore Cloud for driving seamless end-to-end customer journeys.


Seller Details
Company Website
Year Founded
1998
HQ Location
Mumbai, Maharashtra
Twitter
@netcore_cloud
1,856 Twitter followers
LinkedIn® Page
www.linkedin.com
1,199 employees on LinkedIn®
Description

Netcore Cloud is a globally recognized marketing technology SaaS company offering a full-stack of martech solutions that help product and growth marketers deliver AI-powered intelligent customer experiences across all touchpoints of the user’s journey. Building a unified views of customers, orchestrating omnichannel communication journeys, personalizing the apps and websites, optimizing user experience, real-time reporting and providing actionable analytics, Netcore Cloud represents an all-in-one solution for a marketer.


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Overview Provided by:

Recent Netcore Customer Engagement and Experience Platform Reviews

Aditya K.
AK
Aditya K.Enterprise (> 1000 emp.)
5.0 out of 5
"Great"
Fast & Smooth platform for executing all digital campaigns.
Vikram R.
VR
Vikram R.Enterprise (> 1000 emp.)
4.5 out of 5
"Netcore - The Whole Package"
Simpler to understand with multiple supported channels under one roof, with CSM just a callaway to assist.
Verified User
A
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Nice support and smooth integration"
Not requires too much about techical background to set up, quite easy for beginner to start set up basic campaign.
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Netcore Customer Engagement and Experience Platform Security
Get security information from Netcore Customer Engagement and Experience Platform to help you buy the right software. View Security Information
Netcore Customer Engagement and Experience Platform security information includes:
GDPR (General Data Protection Regulation)
SOC 2 (System and Organization Controls 2)
HIPAA (Health Insurance Portability and Accountability Act)
ISO 27001 (International Organization for Standardization)

Netcore Customer Engagement and Experience Platform Media

Netcore Customer Engagement and Experience Platform Demo - Build a 360 degree customer view
Stitch together customer data points from multiple channels to create a single unified view of every individual customer
Netcore Customer Engagement and Experience Platform Demo - Orchestrate customer journeys across multiple touch-points
Create personalized campaigns across all channels and devices and deliver engaging customer experiences
Netcore Customer Engagement and Experience Platform Demo - Intelligent insights to fuel customer engagement strategies
Get real-time actionable insights that help scale up your marketing ROI
Netcore Customer Engagement and Experience Platform Demo - Trigger 1:1 product recommendations
Capture key customer events to build personalized user journeys and trigger relevant recommendations across channels like emails, push notifications, web push and many more.
Netcore Customer Engagement and Experience Platform Demo - Create no-code product experiences
Deliver the right experience to the right user at the right time with no-code contextual nudges & walkthroughs
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Play Netcore Customer Engagement and Experience Platform Video
Discover how Unocoin, India's leading Bitcoin & Crypto Exchange, achieved a remarkable 41% increase in app conversions using Netcore Cloud's no-code Product Experience platform.
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
Play Netcore Customer Engagement and Experience Platform Video
Explore how Danube Home, a leading brand in home improvement and furnishings, revolutionized its marketing strategy to achieve a 45% increase in revenue.
For more details check out our blog 
https://netcorecloud.com/blog/rcs-in-journeys/
Play Netcore Customer Engagement and Experience Platform Video
For more details check out our blog https://netcorecloud.com/blog/rcs-in-journeys/
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video
Read more here: https://bit.ly/43W9ykb
Play Netcore Customer Engagement and Experience Platform Video

Official Interactive Demo

Netcore Customer Engagement and Experience Platform demo available

Try an interactive demo created by the software seller (right here on G2).

Official Downloads

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454 Netcore Customer Engagement and Experience Platform Reviews

4.5 out of 5
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Netcore Customer Engagement and Experience Platform Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Netcore Customer Engagement and Experience PlatformQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
PP
Development Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Ease of Use

Ease of Implementation

Number of Features Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Need to improve few area of support

All features should be available on a single platform. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Tool offers a user-friendly interface for creating and executing various marketing campaigns. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Pankaj,

Thank you for your feedback! We’re delighted that you find Netcore’s platform easy to use and feature-rich.

We appreciate your input on support improvements and feature consolidation. Our team is continuously working to enhance user experience, and your suggestions help us prioritize key areas.

If there’s anything specific you’d like to see improved, feel free to reach out—we’d love to assist!

Best regards,

Netcore Cloud Team

SK
Digital Acquisition
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Netcore helps clients to connect with their customers in a much better way, using the help of RCS, whatsapp, emailer etc. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Journey features is a bit confusing, which take a little longer to create a journey Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

We get leads through SMS, RCS, emailers Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Sumukhi,

Thank you for sharing your experience with Netcore! We're glad to hear that our platform helps you connect with customers effectively through RCS, WhatsApp, and email.

We appreciate your feedback on the journey feature. We're continuously working to enhance usability and make the process more intuitive. If you ever need assistance, our support team is always happy to help!

It's great to know that Netcore is helping you generate leads across multiple channels. Looking forward to supporting your continued success!

Best regards,

Netcore Cloud Team

RD
Senior Manager Marketing
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Netcore’s Customer Engagement and Experience Platform stands out for its AI-driven personalization, advanced automation, and seamless omnichannel integration, ensuring highly targeted and impactful customer interactions. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

i do not dislike anything about the netcore platform Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

It helps to create an omni channel experience. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Ryan,

Thank you for your positive feedback! We're thrilled to hear that you appreciate Netcore’s AI-driven personalization, automation, and seamless omnichannel integration. It’s great to know that our platform is helping you create impactful customer experiences.

If you ever have any suggestions or need assistance, feel free to reach out—we're always here to help!

Best regards,

Netcore Cloud Team

Harini M.
HM
HR Executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

broadcast , journeys , content personlation , STO , SL Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Analytics and in depth campaign insights Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

it is helping us to reach out to end users via multiple chaneel from a same platform Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Harini,

Thank you for your valuable feedback! We're glad to hear that features like Broadcast, Journeys, Personalization, STO, and SL are enhancing your customer engagement efforts.

We also appreciate your input on analytics and campaign insights. Continuous improvement is key for us, and we’ll work on refining these areas to provide even deeper insights.

If you have any specific suggestions, we'd love to hear them!

Best regards,

Netcore Cloud Team

Tarunima N.
TN
Marketing executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

As a user of this platform I feel that the tool is very easy to use and with the full utilisation it can give a useful benefit too. It has empowered

to providered us to provide faster,more effectivce support. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

More demos should be there so that it can be easy for us to implement and to get an idea. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

It has helped us to streamline the campaigns andhas saved our time and efforts. The Analytics help us to have a better understanding. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Tarunima,

Thank you for sharing your feedback! We’re glad to hear that you find the platform easy to use and that it has helped you streamline campaigns and improve support efficiency. We also appreciate your suggestion for more demos to help with implementation and understanding—this is definitely something we can look into to further enhance your experience.

If you have any more ideas or need assistance, don’t hesitate to reach out. We’re here to support you!

Best regards,

Netcore Cloud Team

Suraj V.
SV
Assistant Manager
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Good platform to use for the marketing activities like email, SMS, push notifications, In-app and Nudges. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Nothing to have dislike. The Services are good Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Good experience with netcore platform and team for customer engagement. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Suraj,

Thank you for your positive feedback! We're thrilled to hear that Netcore's platform is helping you with your marketing activities across multiple channels.

Your appreciation motivates us to continue delivering excellent service and innovation. If you ever have suggestions or need assistance, we're always here to help!

Best regards,

Netcore Cloud Team

Rachit G.
RG
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Netcore Customer Engagement and Experience Platform?

The platform is easy to navigate and understand. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

Nothing in particular. The queries that encounter on platform are resolved by the customer satisfaction team. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore is helping me provide great insights about different customers, their behaviour towards our marketing communication as well as the final outcome. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Rachit,

Thank you for sharing your feedback on Netcore's Customer Engagement and Experience Platform! We're delighted to hear that you find the platform easy to navigate and that our customer satisfaction team is effectively resolving any queries you encounter.

It’s great to know that Netcore is helping you gain valuable insights into customer behavior, enabling you to analyze the impact of your marketing communications and achieve better outcomes.

Your positive experience motivates us to continue delivering exceptional support and enhancing our platform. If you ever have additional suggestions or need assistance, feel free to reach out—we’re always here to help!

Best regards,

Netcore Cloud Team

Kartik D.
KD
Data analyst
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

Both cee and cpass panel both are interactive and easy to understand. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

I am exploring the pannel currently, there is nothing such as dislike Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

The help us to provide information to the user regarding new feature release. Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Kartik,

Thank you for your feedback! We're glad to hear that you find both the CEE and CPaaS panels interactive and easy to use. It’s great to know that Netcore is helping you effectively communicate new feature releases to users.

We appreciate your time in sharing your experience and look forward to supporting you as you explore the platform further. If you ever need assistance, our team is here to help!

Best regards,

Netcore Cloud Team

JK
Executive
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

subject line optimization , sent time optimization , raman Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

analytics , cohorts, prefered management Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore is a omni channel solution helping to reach out to the customer from one solution to manage them easily Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Janaki,

Thank you for your feedback! We're delighted that you find subject line optimization, send time optimization, and Raman AI valuable for your campaigns.

We also appreciate your insights regarding analytics, cohorts, and preferred management. Your input helps us improve, and we'd love to understand more about your expectations in these areas.

If you have any specific suggestions, feel free to share—we’re always looking to enhance our platform to serve you better!

Best regards,

Netcore Cloud Team

Fakhruddin B.
FB
Retention Marketing Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Netcore Customer Engagement and Experience Platform?

I'm having an excellent experience with Netcore and their automation platform. It works flawlessly, and the flow is always accurate. The integration has been seamless, and I have never encountered any technical errors. Special shoutout to Manish Khadye from the integration team—he is a rockstar! I always recommend others to choose him as their integration manager.

Moreover, the Customer Success Manager (CSM) team is incredibly helpful. They provide prompt responses and solutions to any issues or queries I have. As for the pricing, it is the best in the market, offering top-notch features. I highly recommend Netcore for anyone looking for a reliable and efficient automation platform. Review collected by and hosted on G2.com.

What do you dislike about Netcore Customer Engagement and Experience Platform?

I would like to suggest that the Netcore team consider adding email templates and in-app templates to the platform. This would greatly ease the efforts of marketers and enhance the user experience. Review collected by and hosted on G2.com.

What problems is Netcore Customer Engagement and Experience Platform solving and how is that benefiting you?

Netcore is also helping me achieve the highest percentage of email sent rates, and their impactful personalization features have contributed significantly to our revenue growth. I highly recommend Netcore for anyone looking for a reliable and efficient automation platform Review collected by and hosted on G2.com.

Response from Tanvi D of Netcore Customer Engagement and Experience Platform

Dear Fakhruddin,

Thank you for your fantastic feedback! We're thrilled to hear that Netcore's automation platform and seamless integration have met your expectations. Special thanks for the shoutout to Manish Khadye and our CSM team—your praise means a lot to us.

We appreciate your suggestion for more email and in-app templates and will consider this for future enhancements.

It’s great to know that our personalization features and high email sent rates have contributed to your revenue growth. We’re grateful for your recommendation!

Best regards,

Netcore Cloud Team