454 Netcore Customer Engagement and Experience Platform Reviews
Overall Review Sentiment for Netcore Customer Engagement and Experience Platform
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Netcore is a single platform using which we can execute campaigns and journeys through various channels very easily and track the performance of the same to make improvements for the future Review collected by and hosted on G2.com.
Currently the speed of resolution of tech based tickets is not up to the mark Review collected by and hosted on G2.com.
Team is very good, but they need to focus on how to improve customer reveune and reteniton rate. Review collected by and hosted on G2.com.
Automate data reporting on weekly basis. Review collected by and hosted on G2.com.
What I like best about Netcore is its unparalleled email deliverability. With Netcore, I can trust that my emails will reach their intended recipients' inboxes reliably, ensuring that my communication efforts are effective and impactful. Additionally, the platform's robust personalization features and automation capabilities empower me to create highly targeted and engaging email campaigns effortlessly, Overall, Netcore enables me to drive better engagement and results from my email marketing efforts, making it an invaluable tool for my business. Review collected by and hosted on G2.com.
Nothing as such which we dont like about net core. Review collected by and hosted on G2.com.
Pros:
- Easy to use
- User friendly interface
- Reliable performance
- Prompt support Review collected by and hosted on G2.com.
Cons:
- Initial learning curve
- Relatively expensive Review collected by and hosted on G2.com.
Marking and engaging with the customer that have increased our Profits. Review collected by and hosted on G2.com.
It takes time to upload the list and for the detailed reports in the campaigns it does not give the exact issue why it was failed like it only gives the Error codes not the reasons Review collected by and hosted on G2.com.
A tool that's helped us to reach customers for transactional and promotional content on all channels (complete omnichannel experience)
They also provide a journey builder to automate and schedule messages at cadence.
AI features are inbuilt and comes in extremely handy while scheduling campaigns.
Good customer support team, handling most issues at ease Review collected by and hosted on G2.com.
Few product releases have been buggy. Downtime and other major changes weren't updated quickly in the past. They have corrected it now though. Review collected by and hosted on G2.com.
Netcore's ability to connect to various systems allows us to test various customer engagement use cases at scale. Happy with the overall experience. Review collected by and hosted on G2.com.
Whatsapp delivery had hiccups in delivery, delivery analytics can be better Review collected by and hosted on G2.com.
Robust Tech, Outstanding Support, Ease of Use Review collected by and hosted on G2.com.
There's nothing I dislike about Netcore platform Review collected by and hosted on G2.com.
Netcore platform overall is very user friendly. Its easy to use and understand. Especially if you are already familiar on using CRM tools. The journey builder is also very good and able to provide complex journey. Review collected by and hosted on G2.com.
The CEE help center could've be more helpful. I often find an outdated guide on it. But overall its managable. Review collected by and hosted on G2.com.
It is one of the best customer engagement platform across the available products. what i personally like about it,the delivery rates of communication. it is faster and reliable. Aditionally it is easy to use because it has a great user interface. Review collected by and hosted on G2.com.
Since i am using this platform, i dont think there is something to dislike but talking about pricing plans, it is a bit expensive comparision ot other platforms. but again due to its great service, we do use it. Review collected by and hosted on G2.com.
