Not requires too much about techical background to set up, quite easy for beginner to start set up basic campaign. Review collected by and hosted on G2.com.
UI maybe complicated for beginners: it divided into test mode, live mode. Especially using PX Nudge, setting process are more complicated and difficult than for in-app messages and app push notifications. Review collected by and hosted on G2.com.
437 out of 438 Total Reviews for Netcore Customer Engagement and Experience Platform
Overall Review Sentiment for Netcore Customer Engagement and Experience Platform
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I would like to start with the UI and the Header text that really helps me to understand the terminology and the logic used behind it. An integrated platform that has various ways to connect with users via different channels. This app is less time consuming and has the ability to send the notifications to lakhs of people within minutes. This app is easy to use and easy to implement the journeys and campaigns with the desired frequency. Review collected by and hosted on G2.com.
There are a few things that depends person to person so I actually won't sign them as the disliked ones. A little bit changes that i personally prefer to be made on the platform and that I have already conveyed to the respective team. Review collected by and hosted on G2.com.
Netcore is an exceptional automation platform that helped us to streamline the customer engagement and achieve remarkable results.
User friendly interface: Setting up campaigns, tracking performance, downloading any required reports for analysis etc. makes Netcore one of the easiest tools to use even for new users.
Personalization Capabilities: Netcore helps to create personalized and data driven campaigns accross all the channels likes emails, sms, APN etc. that helps to reach out to customers in every possible way.
AI features: Netcore's AI based features like STO and SLO helped us to reach out yo our customers at best time with the best subject lines as per AI for our email campaigns.
Customer Support: Netcore's customer support team is very responsible, knowledgeable and always go out of the way to assist whenever required. The support team ensures that the users get the most out of the platform.
Overall Netcore is a great marketing automation platform to elevate marketing automation game. Review collected by and hosted on G2.com.
I am using Netcore since last 5+ years and there is nothing that I don't like about it. Review collected by and hosted on G2.com.
Netcore has been very helpful for Nalli Silks in managing our email marketing. The automation features, like user journey emails, help us send personalized messages based on customer behavior. This has improved engagement and conversions. The platform is easy to use, and the analytics dashboard provides useful insights into campaign performance. Review collected by and hosted on G2.com.
Sometimes, email delivery takes longer, especially during peak campaigns. The dashboard could also offer more advanced segmentation and reporting options to track user engagement better. Review collected by and hosted on G2.com.
Netcore did an outstanding job with our AMP mailers! From building a strong use case and selecting the right audience to crafting a beautifully designed emailer, they truly nailed it. Vikas & Anupam were instrumental in making this project a success.
The AMP mailer, featuring an interactive calculator and other engaging elements, was a game-changer for us. Thanks to their expertise, we saw an impressive CTR of 3-4%, significantly higher than our usual 1%.
Highly recommend Netcore for their innovation and execution in email marketing! Review collected by and hosted on G2.com.
They did a pretty good job! Nothing really. Review collected by and hosted on G2.com.
Netocre best part is thier email camapaign , its really help us to improve our customer engagement. and even without knowing HTML also easily we can create some unique templates. and dashboard also user friendly and for smooth management they are providing different dashboard for better use. Review collected by and hosted on G2.com.
The thing i dislike abot Netcore is its bit difficult to understand in starting. and teher is no user guidevideo, if we want create or if we want to use any analytics we need conned to connect with pov, if there is any tutorial video it will be bettere for new user. and one more this its regarding whatsapp chatbot. inthe chat section we cant review the old text if its like whatsapp theme its really easy to use. Review collected by and hosted on G2.com.
There is a famous quote, “Marketing is no longer about the stuff that marketers do. It's about the stuff that customers do” and with the help of Netcore we can push customers to do just that.
It has been a lifesaver for us when it comes to sending push and in-app notifications. We can use features like timer notifications and carousels to make our messages more interesting. It even allows us to personalize them by using the user's name, which makes them feel more special.
Netcore also lets us target specific groups of users, like people of a certain age or with certain interests. This helps us send messages that are relevant to each user and the increase in click rates just proves that.
They have a very comprehensive and helpful analytics tool. It displays how people react to our notifications, so we can make them even better. Plus, the support team, especially Manish and Jeba Kumar, are always ready there to help. They're quick to respond and a big shout out to Jeba who always tries to come up with new ways to help us strategize the best way to promote our products and services.
So if someone is looking for a good platform with active support to engage with users, we would definitely recommend trying Netcore. Review collected by and hosted on G2.com.
I haven't found anything that I dislike. Review collected by and hosted on G2.com.
Great customer service, they go the distance to provide a superior product and the service to go with it to help you be as effective as possible. Integration was made simple, easy to use, and their implementation team continues to monitor the health of our deployment to ensure we are getting the best email delivery possible. Review collected by and hosted on G2.com.
We have not experienced any downsides as of yet. Review collected by and hosted on G2.com.
Netcore's Customer Engagement and Experience Platform excels in providing comprehensive metrics and analytics that empower marketers to track and analyze customer behavior, campaign performance, and engagement rates. I can pull data on conversion rates, retention statistics, and ROI, enabling me to optimize strategies effectively. The platform supports multi-channel campaign management across email, SMS, and web push notifications, allowing for personalized, timely interactions with customers. With AI-powered personalization and user-friendly tools for campaign creation, Netcore enhances engagement and conversion rates while being scalable to accommodate large operations. Overall, its robust features make it a valuable asset for driving impactful marketing outcomes. Review collected by and hosted on G2.com.
I have no significant dislikes about the Netcore Customer Engagement and Experience Platform; in fact, I find its features to be robust and user-friendly, making it highly effective for various marketing strategies. What stands out to me the most is the sublime customer service—I've consistently experienced responsive and helpful support, which has made navigating the platform a smooth and enjoyable experience. Review collected by and hosted on G2.com.
I find Netcore's Customer Engagement and Experience Platform to be a game-changer for businesses. It smoothly brings together marketing communication, giving companies a powerful tool for success. The platform's user-friendly design and impressive features make it my top choice for enhancing customer engagement. Review collected by and hosted on G2.com.
While Netcore's platform is strong overall, there's room for improvement in terms of Advanced detailed report (user level). Review collected by and hosted on G2.com.
I would highly recommend Netcore Customer Engagement and Experience Platform to a friend or colleague due to its seamless technical integration and robust features. Its capabilities in tracking customer journeys and resolving technical gaps make it an excellent choice. Overall, I would rate my likelihood of recommendation as 9 out of 10. Review collected by and hosted on G2.com.
Slow IT response times can delay fixes and hinder timely responses to customer needs. Review collected by and hosted on G2.com.
