I have used many systems such as ADP, PeopleSoft, SAP and felt Netchex for the most part is intuitive. However, some things are harder to learn/understand the logic than the other systems. I do like how there are preset reports in Netchex that make is easy to run reports at times. Review collected by and hosted on G2.com.
I liked how other systems had more of a workflow to ensure all fields that need to be completed are completed, for example when hiring in an employee. I felt there were many places that I had to go in Netchex to make sure a person was set up and those are easy to miss. I realize Netchex is more of a payroll system than HRIS therefore, it may not do all that I would like it to do and flow easier. Review collected by and hosted on G2.com.
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110 out of 111 Total Reviews for Netchex
Overall Review Sentiment for Netchex
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We have been with Netchex since Nov 2021. I couldn't love them more. The set up / intergration team was wonderful. Our rep was Gabbie, she was remarkable. I am someone who asks a million and one questions, and she didn't get upset or short with me, not once. She explained everything to us. This was the first time we've ever used a system like this, so everything was all new to me. And now when I reach out to support chat, I almost always get the answers I need in a few minutes. Or they will just jump on a phone call with me to explain something. But the biggest thing I love now after being with them for years, is just how innovative they are. They are constantly adding new products or upgrading a current product. They listen to their clients and what we would like to see for the future. There are things I wish they had in Nov 2021, that they have now. Also - their reporting function is 100% custimizable. I use publisher almost daily for various things I need. Before Netchex I didn't have that. I was very limited, and had to run pdf reports and manually create excel spreadsheets. Review collected by and hosted on G2.com.
Honestly at the moment I don't have anything negative to say about Netchex. Sometimes you can tell that a support person is new, but I just normally tell them thank you for the help and then jump on a chat with someone else or call in and I get the help I need. No biggie. Review collected by and hosted on G2.com.
As an employee and as a client administrator, it is very easy to navigate back and forth from accounts. I think processing payroll is the easiest, straightforward part of using Netchex.
Submitting a Case representatives are very helpful. Review collected by and hosted on G2.com.
Account representatives will never return calls or communication requests. The Submit a Case representatives are helpful but company "Client Success Representatives," "Client Service Representatives," and "Client Account Representatives" are basically non-existent.
Not being able to delete/remove departments, codes, schedule groups is a tad bit annoying. Time and Attendance punching in and out glitches on a daily basis for no reason.
The lack of transparency in pricing and the minimum monthly fee is the worst part. With respect to the first paragraph, I cannot communicate with anyone to infer about product add-ons and adjustments of the contract. Review collected by and hosted on G2.com.
The staff at Netchex are always friendly and very helpful. I love that they have multiple ways to get help, from a chat line to a very extensive help section, and most of all I love that I can talk to a person on the phone when I need help walking through something. They are really good at following up on problems as well. I have been very pleased with our service. I also find the system very easy to use and they have a number of features that you can add on to fit your business needs. Review collected by and hosted on G2.com.
Sometimes I find it teadious to find the right report that I am looking for. They have lots of options for reports but there are so many to look through especially when first starting out. Their staff did teach us how to pull just the data we were looking for so that was very helpful but they had to walk me through it. Review collected by and hosted on G2.com.
Ease to use and great reports. Glad to see new features are being implemented that will be beneficial to our clients. Review collected by and hosted on G2.com.
Customer service was at it's all time low for a few years, but we have seen a complete turnaround, so I hope we do not revisit this in the future. At times, we are still experiencing different answers to the same question by more than one rep. We are working closely with a team to get this resolved. Lastly, I STRONGLY dislike the fact that old timeclocks will no longer be an option to purchase and we are being FORCED to order the new (more expensive) ones. Clients should continue to be given an option on the type of clock they wish to use. HUGE...HUGE complaint!!! Review collected by and hosted on G2.com.
We have different pay scales for weekends versus weekdays and Netchex figured out a way to make that happen when other softwares could not. THey also integrate to our overall accounting System to push all data to the GL and help close year end more seamlessly. Support works hard to solve glitches. Review collected by and hosted on G2.com.
The layout of screens isn't as user friently as other software systems. Locking out individual employees one at a time ( I have managers in different departments to do) is a 12 click process and I have to step back multiple screens to get to the next search for the next manager - every week. SO easy to use in some ways and in others not as easy. Implementation was a major project but they dedicated resources better than we actually did internally. Thus, I don't want to ever leave them for many years! They were very competitive with other softwares in ongoing subscription costs. Review collected by and hosted on G2.com.
Overall, I can't think of anything I like about Netchex. Review collected by and hosted on G2.com.
Support is lacking. Individual support personnel either do not have all the information they need, or fail to provide all the information the customer needs, to resolve issues. I currently have two unresolved issues with the same employee's W2 and one of their paychecks. Still waiting for Netchex to take action after two weeks on the W2 issue and a week on the paycheck issue. Review collected by and hosted on G2.com.
Most helpful are the reporting features including custom reports. The platform is easy to use and very user friendly on the website and mobile app. Review collected by and hosted on G2.com.
Changing custom reports is not easily completed without help. Although responses are quick when opening a case, having an instant chat feature with a real person would be super helpful for small issues. Review collected by and hosted on G2.com.
The tutorials have been extremely helpful in learning the system. Netchex is quite user friendly and one of the easiest systems I have learned. Netchex customer help is also and added benefit. I have been very lucky to reach knowledgeable and helpful staff at Netchex. Review collected by and hosted on G2.com.
So far the only downside is not being able to pull a full comprehensive list for terminated and active employees together. Also after creating a grid there are certain things it won't pick up if changes have been made. Sometimes we have things that come up that have to wait until the next week because we have already created the grid for payroll. Review collected by and hosted on G2.com.
NetChex houses multiple different ERP options within one platform and is of appropriate cost in comparison to competitors.
NetChex has a relatively good support team that I have rarely had issues with. Review collected by and hosted on G2.com.
NetChex UI is a bit rudimentary and some of their tools fail to compete with other competitors (e.g. The ATS system NetRecruiter has limited or no functionality in regards to texting applicants, automation, and screening).
NetChex has been slow with integrating with benefits systems and conducting with our insurance vendors. Review collected by and hosted on G2.com.
The time and attendance tools are excellent, and the method of use and ease of access make the system easily managed by staff members with limited tech skills. Implementation was extensive as the private sector operates differently from the standard industries. Review collected by and hosted on G2.com.
The PTO accruals, earning codes, and reports have been challenging. As a non-profit, our SOP is unique to all public sector companies, so sometimes I felt the reps were not helpful or pushed the concern off since it was not a majority issue. Review collected by and hosted on G2.com.
