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Nava Benefits Reviews & Provider Details

ET
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

What I like best about Nava is the partnership and friendship I have with the Nava team I work closely with. I love working with Mayella and Rick. Their knowledge, humor and work ethic is out of this world. I'm constantly learning from them. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

There is nothing I dislike about Nava Benefits. The company is continuing to grow and after two years I am still made to feel important, valued and appreciated. It's a special company that goes out of their way to care about people while still making a difference in a complicated benefit arena. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

I recommend Nava 110%. Sometimes you have to change it up and take a chance to get different results and I am grateful we made the change to Nava.

I know Nava is always looking out for the best interest of Venture and the support offered to the HR department is amazing and unique. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava is the backbone to our benefits, the superhero behind the scenes. They have the best interest of our company and people in mind when addressing everything that comes with managing benefits: Compliance, annual renewal, open enrollment, analytics, system conversion all benefit issues, education, and so much more.

It is benefiting me personally by enabling me to be a stronger HR partner within the business I work at and truly feels like a healthy partnership with a broker. I am grateful for the partnership. Review collected by and hosted on G2.com.

Nava Benefits Overview

What is Nava Benefits?

Nava is a modern benefits brokerage that fuses innovative technology and deep industry expertise to make managing benefits easy for growing businesses. By delivering tailored renewal strategies, year-round back-office support, and always-on modern member support, Nava manages every step of the employee benefits lifecycle. Learn more about our mission: www.navabenefits.com.

Nava Benefits Details
Provider Website
Languages Supported
English
Services Offered
Benefits Consulting
Locations Serviced
United States
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Provider Description

Nava Benefits is the modern benefits brokerage that makes great benefits easy for you and your employees. We bring the Fortune 500 benefits playbook to small and midsized employers, saving 8-22% and leveling up the employee experience while giving HR a break. And it's all backed by the industry's first money-back performance guarantee.


Seller Details
Company Website
Year Founded
2019
HQ Location
Remote first , US
Twitter
@NavaBenefits
156 Twitter followers
LinkedIn® Page
www.linkedin.com
141 employees on LinkedIn®
Description

Nava Benefits is a technology-driven benefits platform that simplifies the process of managing employee benefits for organizations. By leveraging innovative tools and data-driven insights, Nava helps businesses streamline benefits administration, improve employee engagement, and enhance overall workplace satisfaction. Their offerings include health insurance, wellness programs, and other employee perks, all designed to meet the diverse needs of modern workplaces. For more information, visit their website at https://www.navabenefits.com.


Erin P.
EP
Overview Provided by:

Recent Nava Benefits Reviews

Jourdan P.
JP
Jourdan P.Mid-Market (51-1000 emp.)
5.0 out of 5
"Simply the best!"
The team is responsive and caring. They truly go above and beyond - yes, I know, a lot of people, especially in the benefits space, profess this, b...
LM
Lou Ellen M.Mid-Market (51-1000 emp.)
5.0 out of 5
"Cost Savings and Service Champions!"
Year after year, they continue to provide excellent customer service. When we have run into carrier issues, they have been responsive and advocate...
Janine W.
JW
Janine W.Small-Business (50 or fewer emp.)
5.0 out of 5
"White Glove Treatment"
What I like best about Nava is the responsiveness of the entire team. With last-minute requests and inquiries, the responses are always timely and...

Nava Benefits Media

Nava Benefits Demo - Access benefits in one place
Our interactive benefits wallet brings together all your employee benefits from medical insurance to company perks.
Nava Benefits Demo - Find your covered providers
Empower employees to use their benefits. Search for covered providers, identify the right ones and call all from the app.
Nava Benefits Demo - Get help with bills and more
Free up your inbox and connect employees to expert benefits advocates who help them resolve claims and answer questions.

Official Downloads

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52 out of 53 Total Reviews for Nava Benefits

4.9 out of 5
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Overall Review Sentiment for Nava BenefitsQuestion

Communication
0 (Worst)
10 (Best)
Responsiveness
0 (Worst)
10 (Best)
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Jourdan P.
JP
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

The team is responsive and caring. They truly go above and beyond - yes, I know, a lot of people, especially in the benefits space, profess this, but Nava lives it. Believe me, I am tough on our external partners, and Nava has delivered in a big way. They have also delivered savings where others have not been able to. They are creative in how they go to market for you to get you the right level of coverage at the right price for the stage your company is in. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

It's hard to find a dislike, to be honest. I dislike that I labored in coming over to them - I should have done it sooner. They made the transition seamless. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

DO IT! Honestly, never did I think I'd be taking the time at 9pm on a Thursday night to write an unprovoked recommendation but Nava and the team there (esp Nick) deserve it. Honestly, I am overjoyed with the service and importantly the burden they have taken off my plate with benefits admin. If you are struggling with a big player in the benefits broker space (or even if you're not) give them a try at your next OE, I guarantee you, that you will see the difference and if you don't find me on LinkedIn and DM me. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

The team at Nava have helped across all areas of our benefits program at Karbon in a manner that can only be described as truly unreal. They meet you where you work wether that be on email or Team/Slack and respond within minutes. The level of responsiveness and willingness to tackle the challenges that come up is unlike I have experienced in any other benefits team. Review collected by and hosted on G2.com.

LM
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

Year after year, they continue to provide excellent customer service. When we have run into carrier issues, they have been responsive and advocated for us, consistently finding resolutions. As a small-nonprofit, every penny and every minute counts. Nava, and specifically our team, Adam and Colleen, have been superb partners. They listen, hear our needs, and find appropriate, cost-effective solutions. The services provided continues to allow our organization to deliver quality benefits to our team Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

There is no downside to using Nava for your benefit needs. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Take a look at all the positive feedback they have. If you want a benefits servcie provider who listens, finds solutions for your business that meets your needs and your budget, and provides a personal and professional approach to their service, then Nava is an excellent choice. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

We moved to Nava several years ago based on their ability to provide creative solutions which both maintained employee coverage levels and delivered a significant cost savings. Review collected by and hosted on G2.com.

SJ
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

NAVA does not act like a vendor, they act like part of our internal team. They are very responsive, reliable, and quick to find resources when they don't have the answer. NAVA assigned us a team, not just one person, so we are never short on support and it gives an unparalled depth of expertise. I especially appreciate their willingness to solve-problems and look for solutions. I couldn't be more impressed with their service over the past two years. The company culture is mission-driven to change the healthcare experience, and they have attracted top talent on their team. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I would like to provide a balanced view, but I honestly have nothing to comment here. They work hard to hit every mark and there is nothing I would change about their service. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

They are worth every penny. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

In addition to all of the basics (Open Enrollment, managing renewal RFPs, compliance reporting, etc.), NAVA has gone above and beyond to assist us with new contracts, system changes, and the sticky, difficult cases that were escalated. They have also helped us navigate OCONUS challenges, like changes in national healthcare networks. We also had problems with employees needing easier access to the benefits information and NAVA created an app that pulls all their medical/dental/vision cards and plan info into one easy place on their phone. Review collected by and hosted on G2.com.

VC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

What I like best about Nava Benefits is their personalized and proactive approach to managing our employee benefits. Nava's team takes the time to understand our unique needs and provides tailored solutions that fit our startup environment perfectly. Their proactive approach in identifying potential issues and addressing them before they escalate is invaluable, saving us time and preventing disruptions. Additionally, their exceptional customer service ensures that both our HR team and employees receive prompt and helpful support, making the entire benefits process seamless and stress-free. This combination of personalized service, proactive management, and excellent support truly sets Nava Benefits apart. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

Nothing I can think of. They have nothing but helpful since taking on our benefits administration. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

I highly recommend Nava for their exceptional service and expertise. By choosing Nava, you can expect a seamless benefits management experience, enhanced employee satisfaction, and support that goes above and beyond. Nava Benefits is a reliable and knowledgeable partner that will significantly ease the burden of managing employee benefits and contribute to your organization's overall success. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava Benefits solves several critical problems related to managing employee benefits, greatly benefiting us as an organization. They simplify the complexities of benefits administration and ensure compliance with ever-changing regulations, helping us avoid costly penalties. Nava streamlines employee enrollment and support, reducing the administrative burden on our HR team and keeping employees well-informed about their benefits options. They also help us find cost-effective benefits solutions, offering competitive packages that align with our budget. Nava provides tailored, flexible solutions to fit our startup's specific needs and proactively addresses potential issues before they become significant problems. Overall, Nava Benefits reduces our administrative workload, ensures compliance, enhances employee satisfaction, and supports our company's growth and success. Review collected by and hosted on G2.com.

JH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

Nava is always there to assist, whether its a annual enrollment questions, COBRA issues, or a simple daily operations question. They are always quick to respond, happy to call carriers and sort out challenges. I appreciate their partnership and willingness to go the extra mile since I wear more hats that just HR/benefits. I truly value them as a partner/extension of our business and my role. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I don't have any dislikes about Nava. They are upfront, transparent, and available to assist. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

We are a smaller company in California and Nava helps us with our health benefits. In an extremely complicated environment with so many options, Nava helps out sort out what the best options for our size company. Furthermore, Nava helps us navigate employee benefit issues as they arise. Nava is an extension of my role to help me improve our employees experience. Review collected by and hosted on G2.com.

KT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

The support and communication have been nothing short of amazing. The big reason why we made the change was knowing I would always have extra support when my client manager is unavailable and they have shown that since we signed on earlier this year. Communication is key and NAVA has excelled in that department. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

Nothing so far. I'm sure I will communicate with them if something does come up. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

As an HR department of one, NAVA has been amazing in giving me the extra support I need on the benefits side. They assist my employees with any benefit questions either through the NAVA app or directly via email. I'm able to present full reports to my executive team without stressing about audits and confidently knowing that the data is accurate. Review collected by and hosted on G2.com.

Julia Q.
JQ
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

They aren't your typical benefits broker. They are truly an extension of our benefits team and they FUN to work with! I actually look forward to our weekly calls. Response time and resolutions are great! Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

I can think of any downsides working with Nava Benefits. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Nava Benefits is committed to providing top-notice service, benefit solutions and are a true champion to help you and your organiziation be successful. It is night and day difference having Nava as your Benefits Broker (partner). They are an extension of our benefits/HR team and couldn't be happier we went with Nava. Additionally, Nava's mission of fixing healthcare, reimagining the member experience is awesome. They provide great technology and team of benefits experts. I highly recommend Nava Benefits as your benefits partner! Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava is providing expert guidance, exceptional service and innovative solutions tailored to our needs. They've helped us streamline enrollment processes, reduce costs, and enhance employee satisfaction. Nava has been instrumental in alleviating manual work, HRIS setup issues and billing descrepancies. The Nava team provides outstanding responses to our employees, contacting carriers on their behalf and resolving issues quickly! Review collected by and hosted on G2.com.

Kaylyn R.
KR
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

The Nava team gets creative when exploring benefit options, and not only brings issues but meaningful solutions to the table. They also are a great asset for employes who are navigating tricky coverage situations. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

The NBA app is still new and as a result lacks some features more mature broker tools have, for example the ability to schedule apts on the app or have app access with cards for dependents. Folks still need to go to the provider platforms to do many things and it would be nice for it to be a one stop shop Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

Nava has really improved our employeer/broker relationship. Previously there was a struggle to get our previous broker to support us let alone be a true partner. Review collected by and hosted on G2.com.

Response from Xanthe Hsu of Nava Benefits

Thank you for your review. Your time and feedback are greatly appreciated. If you are comfortable sharing additional feedback on how we can make the Nava Benefit app better please don't hesitate to reach out to me directly at d@navabenefits.com.

If you'd like a sneak peek at the upcoming features set to launch in the coming months, we'd be happy to walk you through them and gather your feedback.

- Donald DeSantis, Co-Founder & Chief Product Officer

SH
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

Understand the priorities of the employess to find a plan that makes everyone happy. Follow through when an issue arrises. The staff always confirms the changes and asks questions if it doesn't quite fit the normal protocal for our plan. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

Nothing. They've always responded and resolved our needs. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

What sets Nava apart is their attentiveness and personalized approach. From management to employees who have questions, they always respond. Priorities of the employees fit perfectly with the plan they came up for us. The deep knowledge of the industry and limitations of our community was invaluable in finding the right plan that would work for everyone. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

TPA has been a challenge, but they've now found a great fit for our needs. Review collected by and hosted on G2.com.

Verified User in Computer Software
CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Nava Benefits?

My support team at Nava is informed and responsive. I feel like they really care about my experience and want to help me do my job well. Review collected by and hosted on G2.com.

What do you dislike about Nava Benefits?

So far I haven't found anything that isn't working well. I have yet to go through a renewal with them. Review collected by and hosted on G2.com.

Recommendations to others considering Nava Benefits:

Definitely consider them. I didn't select them as a broker, but get to work with them because I just joined a new company. I think they are a great partner and they are very in tune in the tech space and offer complimentary benefits like Mineral HR, and have great app for employees to get their questions answered and support with claims. I have not been getting many benefits questions from employees and I think it is at least partially due to the app. Review collected by and hosted on G2.com.

What problems is Nava Benefits solving and how is that benefiting you?

I just joined a company as a People Operations Manager, and I oversee our benefits program in the US. My broker team at Nava has really helped me to understand the benefits package at my new company, as well as the tools I use internallly. They offered weekly checkins to help me get up to speed, and now we meet bi-weekly to check in on open items, questions I have, etc. The team is very responsive and willing to help even when I'm asking about things that happened before we started using them as our broker. I am also reviewing and planning to implement a new HRIS system and Nava has been very supportive by sitting in on benefits demos and giving me candid feedback on the systems that they are familiar with and partner with to help me make an informed decision. Review collected by and hosted on G2.com.