--- title: Nava Benefits Reviews meta_title: 'Nava Benefits Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 67 reviews by the users' company size, role or industry to find out how Nava Benefits works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 67 scale: '5' date_modified: '2026-05-23' parent_category: name: HR Services url: https://www.g2.com/categories/hr-services --- # Nava Benefits Reviews **Vendor:** Nava Benefits **Category:** [Benefits Consulting Providers](https://www.g2.com/categories/benefits-consulting) **Average Rating:** 4.8/5.0 **Total Reviews:** 67 ## About Nava Benefits Nava Benefits is a modern brokerage redefining how HR manages employee benefits, pairing expert guidance with powerful technology to simplify a traditionally complex system. From plan design to year-round employee support, Nava delivers an end-to-end solution that reduces administrative burden, improves access to care, and helps employers get more value from their benefits investment. Its integrated platform combines smart software tools with dedicated brokerage services to support HR teams and drive better health outcomes for employees and their families. Key features include: - Nava HQ: A centralized command center for HR teams, offering actionable insights, renewal planning tools, and compliance tracking in a single digital workspace. - Nava Benefits App: A member-first mobile experience that simplifies benefits navigation, gives employees access to support, and reduces reliance on HR for help. - Member Support: On-demand help from licensed benefits advisors to resolve claims, understand coverage, and find in-network care—all year round. - Data-Driven Renewal Strategy: Employers receive tailored plan design recommendations and renewal guidance backed by industry benchmarking and analytics. - End-to-End Admin Support: Nava’s team handles ongoing vendor coordination, eligibility management, and compliance workflows, reducing operational overhead. Nava’s hybrid approach of people + technology gives employers clarity and control while helping employees get more value from their benefits. Learn more about how Nava is working to fix healthcare at navabenefits.com. ## Nava Benefits Reviews ### 1. A true Partner in Benefits Management **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylyn R. | Senior Manager, Compensation Consulting, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Nava Benefits?** I really appreciate how Nava Benefits takes a more personal approach to benefits management and strategy, helping us map out a wide range of options and highlighting the significant impacts from an employee standpoint. They help ensure our benefits remain affordable for both our organization and employees, and their support team is fantastic at resolving complex benefits billing or coverage issues. They are an extension of our benefits team, supporting employees, developing communication materials, and driving annual compliance. Their experts have deep applicable knowledge from their backgrounds, which truly impacts how they support us. The Nava HQ app is really helpful for our internal team to quickly find information, create resources, and handle benefits communications. **What do you dislike about Nava Benefits?** Nothing, I love Nava **What problems is Nava Benefits solving and how is that benefiting you?** Nava Benefits helps keep our benefits affordable and supports us with compliance and employee issues. They streamline communication, making information easy for employees to find. Their expert team resolves complex billing and coverage issues, making them an invaluable extension of our benefits team. ### 2. Outstanding Service with Seamless Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica J. | HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Nava Benefits?** I appreciate that Nava Benefits is an immediate resource for any employee-facing issues, which is crucial for us to handle things quickly. They are also very responsive to backend issues with our main medical provider or any auxiliary items. I like their assistance in preparing reports, reconciling, and confirming everything is in order, both for employee-facing and backend processes, which saves us time to focus on our employee programs and other support initiatives. I find value in their virtual trainings, especially during open enrollment periods, where they've consistently guided us successfully. Nava Benefits makes it easy to rely on their expertise and be timely with next steps. The ease of working with their staff and getting timely solutions is what I like most. Their customer service-focused and technology-driven approach is outstanding. I also appreciate how easily the Employee Navigator integrates with our payroll system, and I like that our employees can easily access their information and support through the Nava Benefits app. **What do you dislike about Nava Benefits?** We do not have any complaints at this time. **Recommendations to others considering Nava Benefits:** We chose Nava because they were technology facing and offered online and app resources our employees would respond to, and because the team we work with from Nava is so reliable and easy to reach, and lastly because they were able to explain every detail, and option, and walk our operations team through every process we had questions about. If you are looking for a broker that is tech centric, cares about your experience, and is available and knowledgeable, you are in the right place. **What problems is Nava Benefits solving and how is that benefiting you?** Nava Benefits quickly resolves employee-facing issues and back-end problems with medical providers, giving us more time for employee programs. They prepare reports and ensure our systems are accurate, which helps us rely on their expertise. ### 3. Excellent Service Team Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Nava Benefits?** My service team is excellent. They’re responsive and professional, and they stay solution-oriented in how they handle requests. **What do you dislike about Nava Benefits?** There has been some turnover, but the team has overcome all issues, and that hasn't impacted the level of service we receive. **Recommendations to others considering Nava Benefits:** Make sure you have a good and open relationship with your broker. They must understand your company's culture and long-term strategy. **What problems is Nava Benefits solving and how is that benefiting you?** My Nava team has helped me create a long-term benefits strategy that keeps my employees' well-being and makes our company an attractive place for people to join. Our benefits have become a key part of our retention strategy. ### 4. A seamless and supportive experience, marked by their deep expertise and proactive communication. **Rating:** 5.0/5.0 stars **Reviewed by:** Parvina N. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about Nava Benefits?** What I like best about Nava Benefits is their proactive, hands-on approach that truly feels like an extension of the HR team—they simplify complex benefits processes, provide outstanding employee support through their digital tools and advocates, all while making the experience feel personal and seamless. **What do you dislike about Nava Benefits?** I have no dislikes - Nava Benefits has consistently delivered great service, making benefits management easier, more efficient, and more employee-friendly. **What problems is Nava Benefits solving and how is that benefiting you?** Nava Benefits is solving the complexity of benefits administration by offering support that simplifies plan management, enhances employee support and helps us as employer deliver high quality plans with confidence. By acting as an extension of the HR team, Nava handles everything from renewals and compliance to employee support, freeing up valuable time and resources. ### 5. Exciting new benefits broker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Nava Benefits?** I really appreciate how proactive they are when assembling a benefits package. Rather than leaving us to handle everything and simply having a brokerage approve it, Nava actively collaborates to develop creative solutions and takes the time to explain the reasoning behind their recommendations, even if those suggestions align with our current approach. I also value their strong client focus. It's great that I can direct any employee to the Nava app, where they can reach out to the customer support team with any questions, eliminating the need for me to act as an intermediary. They also just introduced an AI feature that helps you streamline your benefits questions and provides answers that used to be difficult to obtain. **What do you dislike about Nava Benefits?** Honestly, I have no complaints. Everything has been excellent so far, from the prompt communication with the team to the support provided by the Partner. We have always felt informed and supported, never left in the dark or with unanswered questions. **Recommendations to others considering Nava Benefits:** If you're a small to mid-size employer, which is Nava's main focus, you won't regret taking the time to speak with them. Unlike large, traditional brokerages that tend to use the same strategies year after year, Nava offers a more personalized approach. You might even be fortunate enough to work with an account manager who shares your appreciation for dad jokes. **What problems is Nava Benefits solving and how is that benefiting you?** After working with our previous broker for several years, we decided to explore other options two years ago. Around that time, Nava reached out to see if we would be open to a conversation about switching to their brokerage. We had numerous discussions with different members of their team, including the Co-Founder and CPO. Ultimately, we chose Nava because we felt they would offer us a strong experience, especially through their creative suggestions for improving our benefits. Their team is clearly passionate and dedicated, always striving to ensure the best possible fit between us and their services. ### 6. Best Small Group Health Insurance Broker Out There! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2025 **What do you like best about Nava Benefits?** The client and manager support is excellent—always responsive, attentive, and, most importantly, they consistently follow through and deliver on what they promise. I really appreciate their platforms, such as Employee Navigator and Mineral. **What do you dislike about Nava Benefits?** Truly, nothing. They do it all! Very happy with Nava. **Recommendations to others considering Nava Benefits:** I wish i had made this switch years ago! if you're struggling with your current broker, make the switch! Change is hard but so worth it! **What problems is Nava Benefits solving and how is that benefiting you?** In the past, we relied on Paychex as our small group health insurance broker, but the service we received was terrible. Last year, we made the switch to Nava, and it has truly been the best decision for our organization. The support we receive is reliable, and the entire process is now streamlined and efficient. I also appreciate how they incorporate AI in ways that are genuinely helpful. I couldn't be happier with the experience. ### 7. Nava **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2025 **What do you like best about Nava Benefits?** They will listen to what you're hoping to achieve and then create a roadmap on how to achieve it. **What do you dislike about Nava Benefits?** We haven't really ran into any issues with Nava so nothing comes to mind. **Recommendations to others considering Nava Benefits:** Would set-up a call with Erin Chisdak as she was fantastic in helping us get away from ADP PEO model and helping us have more of a global approach. **What problems is Nava Benefits solving and how is that benefiting you?** Nava has been a great partner for us and helping us make more strategic decisions regarding our healthcare benefits. ### 8. Go with Nava Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2025 **What do you like best about Nava Benefits?** When it was time for renewal, they did a full presentation for me and my team. It was very clear, concise, and made it easy for us to make the best decisions for the team. **What do you dislike about Nava Benefits?** I really want the app to work for us, I am patient and believe that eventually it will. **What problems is Nava Benefits solving and how is that benefiting you?** Our broker offers strong, high-value options, transparent comparisons, and advisement. This makes me feel confident about the organization and its commitment to care.nd their commitment to care ### 9. Most helpful team I have worked with in my 15 + years of HR **Rating:** 5.0/5.0 stars **Reviewed by:** Sandie T. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Nava Benefits?** Accurate customer service, you always talk to a real person. I can pick up the phone and speak to my Nava rep whenever needed. **What do you dislike about Nava Benefits?** They are not actually in my office, LOL, but I have no dislikes. **Recommendations to others considering Nava Benefits:** Know your needs and your bandwidth; they can only support you as much as you tell them to. **What problems is Nava Benefits solving and how is that benefiting you?** Hello! The Nava team has been a true partner. Since 2020, our team has navigated the unknown. The Nava team has been by our side during company sales, downsizing, and building a new team. I know I can always count on them. ### 10. Great Support from Account Manager **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2025 **What do you like best about Nava Benefits?** Our account Manager has been amazing Heather! Her response time and how comfortable she makes me feel to go to her for additional support makes me feel great about the partnership with Nava, as they have made themselves available time after time. **What do you dislike about Nava Benefits?** I would like to see if Nava can send HR professionals to a monthly or quarterly in person knowledge meeting were HR professionals and other administrators get together to learn and discuss current law changes, or just a monthly in person training. This was something I really appreciated from companies I have worked with in the past. **Recommendations to others considering Nava Benefits:** I strongly recommend Nava not only are they personable but very professional and responsive. I look forward to our continued partnership. **What problems is Nava Benefits solving and how is that benefiting you?** A smooth open enrollment process, and last minute request. Always available to help me get the work done regardless of the request! **Official Response from Xanthe Hsu:** > Thank you so much for the kind words about Heather! We feel very lucky to have her on our team. Your comments about monthly meetups with other HR professionals makes me think you would be a great fit for the Nava HR Community! It's a Slack channel made up of HR pros across industries, and you can go there to ask your big questions, offer your own insights, and connect with peers in the space. We also do regular community events, like monthly meetups and Community Conversations. We'd love to have you join! Just fill out this application: https://www.navabenefits.com/hr-community - Nava Marketing Team ### 11. Innovative Benefits Partner Focused on Employee Experience & Cost Savings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2025 **What do you like best about Nava Benefits?** Nava takes a modern approach to benefits consulting. Their transparency, expertise, and responsiveness sets them apart along with their overall team culture. We appreciate their focus on improving employee engagement through better education and support, as well as their ability to bring innovative solutions to the table. The team is knowledgeable, proactive, and truly invested in our success. **What do you dislike about Nava Benefits?** Since Nava is still growing, there are some things we haven't been able to utilize such as the app. However, they’re highly receptive to feedback and consistently working to improve and will have what we need to move forward with the app later this month! **Recommendations to others considering Nava Benefits:** If you’re looking for a strategic benefits partner that prioritizes both cost efficiency and employee experience, Nava is a great choice. Be prepared for a hands-on, collaborative approach compared to a traditional broker. They truly integrate themselves as part of your team, which is a huge advantage from both an employee experience and HR standpoint. **What problems is Nava Benefits solving and how is that benefiting you?** Nava Benefits is helping us navigate the complex world of employee benefits by providing data-driven insights, cost-containment strategies, and a better employee experience. They’ve helped us streamline vendor management and improve communication around benefits, making it easier for employees to understand and engage with their options. Their proactive approach ensures we stay ahead of industry trends while keeping costs in check. ### 12. 🌟 5/5 Stars - A Game-Changer for Our Team! 🌟 **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2025 **What do you like best about Nava Benefits?** Benefits app with someone for employees to communicate with and help choose the right plan and understand claims and other areas. **What do you dislike about Nava Benefits?** I haven't had anything I have disliked about Nava up to this point. **Recommendations to others considering Nava Benefits:** If you are looking for a broker that is different from all the rest and willing to roll their sleeves up, give them a shout. **What problems is Nava Benefits solving and how is that benefiting you?** I can't say enough good things about Nava Benefits! As part of a lean but mighty team spread across 30+ states, managing benefits was always a challenge—until we found Nava. They completely transformed the way we handle employee benefits, making the process seamless, efficient, and incredibly user-friendly. From the very beginning, Nava worked closely with us to get everything set up in a way that’s not only manageable but also tailored to our unique needs. The direct support they offer to our team members through the app has been a game-changer. It’s amazing to see how empowered our employees feel when they have easy access to answers and resources right at their fingertips. What truly sets Nava apart is their commitment to going above and beyond. They’ve made benefits administration stress-free for our HR team while providing exceptional support to our employees. It’s rare to find a partner that delivers on both fronts, but Nava does it effortlessly. If you’re looking for a benefits solution that’s innovative, reliable, and truly cares about your team, look no further. I couldn’t recommend Nava Benefits more—they’ve been an absolute lifesaver for us! Thank you, Nava, for making benefits management a breeze! 🚀 ### 13. Nava's # 1 fan **Rating:** 5.0/5.0 stars **Reviewed by:** Nidia P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 30, 2025 **What do you like best about Nava Benefits?** I love that no matter the issue, Nava always responds and makes us feel that our issue is also a benefit issue for them. They prioritize our concerns. **What do you dislike about Nava Benefits?** Nothing is wrong. We love Nava's service. **Recommendations to others considering Nava Benefits:** Great company to work with. **What problems is Nava Benefits solving and how is that benefiting you?** Any question I've had about benefits or needed help figuring out Nava has been there every step of the way, until it's resolved. Nava offers a lot of information, security and efficiency. ### 14. Simply the best! **Rating:** 5.0/5.0 stars **Reviewed by:** Jourdan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2024 **What do you like best about Nava Benefits?** The team is responsive and caring. They truly go above and beyond - yes, I know, a lot of people, especially in the benefits space, profess this, but Nava lives it. Believe me, I am tough on our external partners, and Nava has delivered in a big way. They have also delivered savings where others have not been able to. They are creative in how they go to market for you to get you the right level of coverage at the right price for the stage your company is in. **What do you dislike about Nava Benefits?** It's hard to find a dislike, to be honest. I dislike that I labored in coming over to them - I should have done it sooner. They made the transition seamless. **Recommendations to others considering Nava Benefits:** DO IT! Honestly, never did I think I'd be taking the time at 9pm on a Thursday night to write an unprovoked recommendation but Nava and the team there (esp Nick) deserve it. Honestly, I am overjoyed with the service and importantly the burden they have taken off my plate with benefits admin. If you are struggling with a big player in the benefits broker space (or even if you're not) give them a try at your next OE, I guarantee you, that you will see the difference and if you don't find me on LinkedIn and DM me. **What problems is Nava Benefits solving and how is that benefiting you?** The team at Nava have helped across all areas of our benefits program at Karbon in a manner that can only be described as truly unreal. They meet you where you work wether that be on email or Team/Slack and respond within minutes. The level of responsiveness and willingness to tackle the challenges that come up is unlike I have experienced in any other benefits team. ### 15. Cost Savings and Service Champions! **Rating:** 5.0/5.0 stars **Reviewed by:** Lou Ellen M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Nava Benefits?** Year after year, they continue to provide excellent customer service. When we have run into carrier issues, they have been responsive and advocated for us, consistently finding resolutions. As a small-nonprofit, every penny and every minute counts. Nava, and specifically our team, Adam and Colleen, have been superb partners. They listen, hear our needs, and find appropriate, cost-effective solutions. The services provided continues to allow our organization to deliver quality benefits to our team **What do you dislike about Nava Benefits?** There is no downside to using Nava for your benefit needs. **Recommendations to others considering Nava Benefits:** Take a look at all the positive feedback they have. If you want a benefits servcie provider who listens, finds solutions for your business that meets your needs and your budget, and provides a personal and professional approach to their service, then Nava is an excellent choice. **What problems is Nava Benefits solving and how is that benefiting you?** We moved to Nava several years ago based on their ability to provide creative solutions which both maintained employee coverage levels and delivered a significant cost savings. ### 16. NAVA - gold star, top-notch service **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon J. | Enterprise (> 1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Nava Benefits?** NAVA does not act like a vendor, they act like part of our internal team. They are very responsive, reliable, and quick to find resources when they don't have the answer. NAVA assigned us a team, not just one person, so we are never short on support and it gives an unparalled depth of expertise. I especially appreciate their willingness to solve-problems and look for solutions. I couldn't be more impressed with their service over the past two years. The company culture is mission-driven to change the healthcare experience, and they have attracted top talent on their team. **What do you dislike about Nava Benefits?** I would like to provide a balanced view, but I honestly have nothing to comment here. They work hard to hit every mark and there is nothing I would change about their service. **Recommendations to others considering Nava Benefits:** They are worth every penny. **What problems is Nava Benefits solving and how is that benefiting you?** In addition to all of the basics (Open Enrollment, managing renewal RFPs, compliance reporting, etc.), NAVA has gone above and beyond to assist us with new contracts, system changes, and the sticky, difficult cases that were escalated. They have also helped us navigate OCONUS challenges, like changes in national healthcare networks. We also had problems with employees needing easier access to the benefits information and NAVA created an app that pulls all their medical/dental/vision cards and plan info into one easy place on their phone. ### 17. Meet Your Benefits Superhero **Rating:** 5.0/5.0 stars **Reviewed by:** Erin T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 18, 2024 **What do you like best about Nava Benefits?** What I like best about Nava is the partnership and friendship I have with the Nava team I work closely with. I love working with Mayella and Rick. Their knowledge, humor and work ethic is out of this world. I'm constantly learning from them. **What do you dislike about Nava Benefits?** There is nothing I dislike about Nava Benefits. The company is continuing to grow and after two years I am still made to feel important, valued and appreciated. It's a special company that goes out of their way to care about people while still making a difference in a complicated benefit arena. **Recommendations to others considering Nava Benefits:** I recommend Nava 110%. Sometimes you have to change it up and take a chance to get different results and I am grateful we made the change to Nava. I know Nava is always looking out for the best interest of Venture and the support offered to the HR department is amazing and unique. **What problems is Nava Benefits solving and how is that benefiting you?** Nava is the backbone to our benefits, the superhero behind the scenes. They have the best interest of our company and people in mind when addressing everything that comes with managing benefits: Compliance, annual renewal, open enrollment, analytics, system conversion all benefit issues, education, and so much more. It is benefiting me personally by enabling me to be a stronger HR partner within the business I work at and truly feels like a healthy partnership with a broker. I am grateful for the partnership. ### 18. Outstanding Benefits Administration by Nava **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa C. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Nava Benefits?** What I like best about Nava Benefits is their personalized and proactive approach to managing our employee benefits. Nava's team takes the time to understand our unique needs and provides tailored solutions that fit our startup environment perfectly. Their proactive approach in identifying potential issues and addressing them before they escalate is invaluable, saving us time and preventing disruptions. Additionally, their exceptional customer service ensures that both our HR team and employees receive prompt and helpful support, making the entire benefits process seamless and stress-free. This combination of personalized service, proactive management, and excellent support truly sets Nava Benefits apart. **What do you dislike about Nava Benefits?** Nothing I can think of. They have nothing but helpful since taking on our benefits administration. **Recommendations to others considering Nava Benefits:** I highly recommend Nava for their exceptional service and expertise. By choosing Nava, you can expect a seamless benefits management experience, enhanced employee satisfaction, and support that goes above and beyond. Nava Benefits is a reliable and knowledgeable partner that will significantly ease the burden of managing employee benefits and contribute to your organization's overall success. **What problems is Nava Benefits solving and how is that benefiting you?** Nava Benefits solves several critical problems related to managing employee benefits, greatly benefiting us as an organization. They simplify the complexities of benefits administration and ensure compliance with ever-changing regulations, helping us avoid costly penalties. Nava streamlines employee enrollment and support, reducing the administrative burden on our HR team and keeping employees well-informed about their benefits options. They also help us find cost-effective benefits solutions, offering competitive packages that align with our budget. Nava provides tailored, flexible solutions to fit our startup's specific needs and proactively addresses potential issues before they become significant problems. Overall, Nava Benefits reduces our administrative workload, ensures compliance, enhances employee satisfaction, and supports our company's growth and success. ### 19. Wonderful Partners **Rating:** 5.0/5.0 stars **Reviewed by:** Jasmyn H. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Nava Benefits?** Nava is always there to assist, whether its a annual enrollment questions, COBRA issues, or a simple daily operations question. They are always quick to respond, happy to call carriers and sort out challenges. I appreciate their partnership and willingness to go the extra mile since I wear more hats that just HR/benefits. I truly value them as a partner/extension of our business and my role. **What do you dislike about Nava Benefits?** I don't have any dislikes about Nava. They are upfront, transparent, and available to assist. **What problems is Nava Benefits solving and how is that benefiting you?** We are a smaller company in California and Nava helps us with our health benefits. In an extremely complicated environment with so many options, Nava helps out sort out what the best options for our size company. Furthermore, Nava helps us navigate employee benefit issues as they arise. Nava is an extension of my role to help me improve our employees experience. ### 20. A night and day difference! **Rating:** 5.0/5.0 stars **Reviewed by:** Keith T. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Nava Benefits?** The support and communication have been nothing short of amazing. The big reason why we made the change was knowing I would always have extra support when my client manager is unavailable and they have shown that since we signed on earlier this year. Communication is key and NAVA has excelled in that department. **What do you dislike about Nava Benefits?** Nothing so far. I'm sure I will communicate with them if something does come up. **What problems is Nava Benefits solving and how is that benefiting you?** As an HR department of one, NAVA has been amazing in giving me the extra support I need on the benefits side. They assist my employees with any benefit questions either through the NAVA app or directly via email. I'm able to present full reports to my executive team without stressing about audits and confidently knowing that the data is accurate. ### 21. Benefits Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Julia Q. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** They aren't your typical benefits broker. They are truly an extension of our benefits team and they FUN to work with! I actually look forward to our weekly calls. Response time and resolutions are great! **What do you dislike about Nava Benefits?** I can think of any downsides working with Nava Benefits. **Recommendations to others considering Nava Benefits:** Nava Benefits is committed to providing top-notice service, benefit solutions and are a true champion to help you and your organiziation be successful. It is night and day difference having Nava as your Benefits Broker (partner). They are an extension of our benefits/HR team and couldn't be happier we went with Nava. Additionally, Nava's mission of fixing healthcare, reimagining the member experience is awesome. They provide great technology and team of benefits experts. I highly recommend Nava Benefits as your benefits partner! **What problems is Nava Benefits solving and how is that benefiting you?** Nava is providing expert guidance, exceptional service and innovative solutions tailored to our needs. They've helped us streamline enrollment processes, reduce costs, and enhance employee satisfaction. Nava has been instrumental in alleviating manual work, HRIS setup issues and billing descrepancies. The Nava team provides outstanding responses to our employees, contacting carriers on their behalf and resolving issues quickly! ### 22. Affordable and Helpful **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2025 **What do you like best about Nava Benefits?** selection of plans affordability customer support **What do you dislike about Nava Benefits?** customer support at time is not great smaller reach **Recommendations to others considering Nava Benefits:** work towards extending your reach to more orgs offer more customization for plans consistent Customer support **What problems is Nava Benefits solving and how is that benefiting you?** affordable benefits offering integration with Employee benefits, insurance areas nice selection of plans ### 23. Dig cards **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2025 **What do you like best about Nava Benefits?** Most helpful is the digital cards it makes my life a little easier **What do you dislike about Nava Benefits?** I am not sure as they have always been so helpful . **Recommendations to others considering Nava Benefits:** Yes absolutely go for it!! **What problems is Nava Benefits solving and how is that benefiting you?** This answer is N/A ### 24. Senior Manager, Total Rewards & Analytics **Rating:** 4.5/5.0 stars **Reviewed by:** Kaylyn R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** The Nava team gets creative when exploring benefit options, and not only brings issues but meaningful solutions to the table. They also are a great asset for employes who are navigating tricky coverage situations. **What do you dislike about Nava Benefits?** The NBA app is still new and as a result lacks some features more mature broker tools have, for example the ability to schedule apts on the app or have app access with cards for dependents. Folks still need to go to the provider platforms to do many things and it would be nice for it to be a one stop shop **What problems is Nava Benefits solving and how is that benefiting you?** Nava has really improved our employeer/broker relationship. Previously there was a struggle to get our previous broker to support us let alone be a true partner. **Official Response from Xanthe Hsu:** > Thank you for your review. Your time and feedback are greatly appreciated. If you are comfortable sharing additional feedback on how we can make the Nava Benefit app better please don't hesitate to reach out to me directly at d@navabenefits.com. If you'd like a sneak peek at the upcoming features set to launch in the coming months, we'd be happy to walk you through them and gather your feedback. - Donald DeSantis, Co-Founder & Chief Product Officer ### 25. Committed to excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Staci H. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** Understand the priorities of the employess to find a plan that makes everyone happy. Follow through when an issue arrises. The staff always confirms the changes and asks questions if it doesn't quite fit the normal protocal for our plan. **What do you dislike about Nava Benefits?** Nothing. They've always responded and resolved our needs. **Recommendations to others considering Nava Benefits:** What sets Nava apart is their attentiveness and personalized approach. From management to employees who have questions, they always respond. Priorities of the employees fit perfectly with the plan they came up for us. The deep knowledge of the industry and limitations of our community was invaluable in finding the right plan that would work for everyone. **What problems is Nava Benefits solving and how is that benefiting you?** TPA has been a challenge, but they've now found a great fit for our needs. ### 26. Nava Provides Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2024 **What do you like best about Nava Benefits?** My support team at Nava is informed and responsive. I feel like they really care about my experience and want to help me do my job well. **What do you dislike about Nava Benefits?** So far I haven't found anything that isn't working well. I have yet to go through a renewal with them. **Recommendations to others considering Nava Benefits:** Definitely consider them. I didn't select them as a broker, but get to work with them because I just joined a new company. I think they are a great partner and they are very in tune in the tech space and offer complimentary benefits like Mineral HR, and have great app for employees to get their questions answered and support with claims. I have not been getting many benefits questions from employees and I think it is at least partially due to the app. **What problems is Nava Benefits solving and how is that benefiting you?** I just joined a company as a People Operations Manager, and I oversee our benefits program in the US. My broker team at Nava has really helped me to understand the benefits package at my new company, as well as the tools I use internallly. They offered weekly checkins to help me get up to speed, and now we meet bi-weekly to check in on open items, questions I have, etc. The team is very responsive and willing to help even when I'm asking about things that happened before we started using them as our broker. I am also reviewing and planning to implement a new HRIS system and Nava has been very supportive by sitting in on benefits demos and giving me candid feedback on the systems that they are familiar with and partner with to help me make an informed decision. ### 27. A game changer for employers! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** Customer Service, Technology, Industry Expertise **What do you dislike about Nava Benefits?** The only thing I dislike is that I did not find them sooner! **Recommendations to others considering Nava Benefits:** I would recommend that any benefits leader connect with the Nava team to understand the value add that Nava provides vs. traditional brokers. **What problems is Nava Benefits solving and how is that benefiting you?** Nava has a huge impact on our employee experience and HR/admin experience when it comes to health benefits! Employees are able to access their healthcare infomration with ease through the Nava app and some of the best memeber support I have ever seen when employee questions/issues arise. Nava has also lightened the load on our admin team taking ownership of all new hires and terminations with direct access to our HRIS. Their audit tool + service has corrected numerous carrier errors and saved our company thousands of dollars. Nava cannot be beaten in regards to customer service and technology in the broker industry! ### 28. Nava is an extension of your team **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** Nava isn't just a partner during renewal and open enrollment season, they are there year round when issues or questions comes up and are always ready to dive in and help. **What do you dislike about Nava Benefits?** In our two years of partnering with Nava we have not experienced any issues. **What problems is Nava Benefits solving and how is that benefiting you?** We have a small but mighty HR team and when we were looking for a benefits broker, Nava stood out from the rest of the candidates. They make navigating the oftentimes complex benefits world feel like a breeze and are always there to help troubleshoot or give their advice when asked. ### 29. New Hire **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | R&D Talent Acquisition, Enterprise (> 1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Nava Benefits?** The time saved and quick customer service. When I had a questions as a new hire the advisor was extremely quick to reply to my email with a solution. **What do you dislike about Nava Benefits?** I have not experienced any challenges while using Nava, but have researched that it's billing practices have faced some criticism with additional fees, but I have not personally had that issue. **Recommendations to others considering Nava Benefits:** Nava is a great choice for benefits management, combining tech and great customer service. **What problems is Nava Benefits solving and how is that benefiting you?** Streamlining benefits administration for our company to make it easy for the team members with The Princeton Review ### 30. NAVA answered our needs! **Rating:** 5.0/5.0 stars **Reviewed by:** Victoria G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** What drew me to NAVA was the technology and the innovative way that they think about benefits and support our HR team. **What do you dislike about Nava Benefits?** I can't think of any downsides other than I am not in the same state as my broker and account team so I cannot meet up with my contacts in-person. **What problems is Nava Benefits solving and how is that benefiting you?** Nava was quick to answer our needs for our renewal and help provide suggestions where they felt carrier options would be better for our group. They have been very responsive and their ongoing support team is phenominal. ### 31. Communication that you can rely on! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2024 **What do you like best about Nava Benefits?** The knowledge and expertise they provide. HR professionals often wear many hats, but it's difficult to be fluent in every facet of our field. It's a relief knowing that we can depend on the team at Nava to fully take care of our benefit needs. **What do you dislike about Nava Benefits?** There have been times where our designated contacts have changed without notice or explanation. We've also been pointed towards new contacts without proper introductions. This can definitely create an uncomfortable experience, but it's typically a short term feeling. **What problems is Nava Benefits solving and how is that benefiting you?** Nava stand firms in their commitment to communication with their clients. In the past we have worked with brokers that were only available during OE. Nava partners with us through every question and often prevents matters from turning into difficult situations. ### 32. Transition to Nava Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** Most helpful to our company from Nava is the support and resources presented. As a startup company their service has been exceptional. **What do you dislike about Nava Benefits?** I have not experienced any downsides to Nava just yet. **Recommendations to others considering Nava Benefits:** Nava has the team, support, technology, and resources to help a growing company. This type of service can be very beneficial to a company that is just starting. **What problems is Nava Benefits solving and how is that benefiting you?** As a startup company it has been difficult to obtain and present a variety of benefits to our employees with our previous broker. Without proper guidance and support it was difficult to manage all things benefits. Nava has stepped in with the support and resources to help advance our benefit packages. Even the tech upgrade is a huge step forward for our company. ### 33. The most Attentive and Helpful Support Staff **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2024 **What do you like best about Nava Benefits?** The most helpful part about working with Nava, is the fact that it is practically no work to get set up. The attentiveness of the support teams truly show. Other companies we have worked with push unneeded products, where as Nava takes the time to listen to provide only what is needed to accomplish our goals. **What do you dislike about Nava Benefits?** I have no cons of using Nava at this point in time. **Recommendations to others considering Nava Benefits:** Have the conversation with a Representative of Nava, once you do it will be clear they are a top performer and an excellent choice in partnership. **What problems is Nava Benefits solving and how is that benefiting you?** We utilize Nava for our Health, Dental, and Vision insurance. With Nava's support, we were able to implement insurance seemlessly across the company. ### 34. Team is knowledgeable, present and always provides the best service **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** always available to assist us and will do their best to meet our deadlines. **What do you dislike about Nava Benefits?** nothing, always providing great service. **Recommendations to others considering Nava Benefits:** No advice, the nava team is great. They will always consider all options for you and your origanization that makes sense culturally and financially. **What problems is Nava Benefits solving and how is that benefiting you?** They are currently working on some EDI issues with some of vendors and HRIS system along with some reconcilation. This reallyhelps us as we are short staffed and a great resource for us to utilize. ### 35. Igneo Review of Nava **Rating:** 4.5/5.0 stars **Reviewed by:** Lisa Y. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** I like the presentation provided and the response time. **What do you dislike about Nava Benefits?** Nothing at the moment. I have only had a few weeks with Nava so looking forward to continue working with the team. **What problems is Nava Benefits solving and how is that benefiting you?** Nava is assisting us with our annual benefits open enrollment which includes hosting virtual educational sessions for our employees and setting up a FSA program for our company. Nava is great in being responsive to my questions and issues. ### 36. NAVA Understands Company Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Mid-Market (51-1000 emp.) **Reviewed Date:** July 17, 2024 **What do you like best about Nava Benefits?** All NAVA team members have no ego, willing to help in any way they can, quick to respond, and sometimes are able to foresee issues happening in the future. They will do beyond that is expected of them to make their clients' lives easier. **What do you dislike about Nava Benefits?** There isn't anything negative that I can say about the team's performance. **What problems is Nava Benefits solving and how is that benefiting you?** Our company is pre-revenue and has specific needs which NAVA has been creatively finding solutions for! ### 37. Saviors from UHC Billing Department **Rating:** 5.0/5.0 stars **Reviewed by:** Cheryl K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** Always friendly service, quick response and will go above and beyond to complete and tasks at hand. **What do you dislike about Nava Benefits?** There is nothing I dislike about Nava. It's been a great experience since signing up **What problems is Nava Benefits solving and how is that benefiting you?** Billing issues with UHC and the Nava team helped clear all issues and billing has been running smoothly since. ### 38. The Nava team has been great to work with. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Nava Benefits?** The team we are working with is responsive and professional. **What do you dislike about Nava Benefits?** I don't have any dislikes at the moment. **Recommendations to others considering Nava Benefits:** I would recomend as it has been a pleasure working with them as they navigated and oriented me through the ins and outs of our OE and the products available. They were also quick to just in to address any request or questions that I had. **What problems is Nava Benefits solving and how is that benefiting you?** I was new to our company and the Nava team helped walked me through my first Open Enrollment with them. ### 39. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Kyle R. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Nava Benefits?** Their customer service, and thier availability. They are always there for me when I need soemthing **What do you dislike about Nava Benefits?** Nothing, I love all things about NAVA. I like everthing about NAVA **What problems is Nava Benefits solving and how is that benefiting you?** They are a great asset and extention to our team here at GSMS. ### 40. Supportive Benefits Partner **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Nava Benefits?** The team! Everyone I have worked with from Nava has been super supportive and responsive. **What do you dislike about Nava Benefits?** Nava's app is the one area that could use some improvement. The app lacks compared to other brokers and health apps. **What problems is Nava Benefits solving and how is that benefiting you?** Nava has gone above and beyond from the standard benefits broker support. They have acted more as a partner, and a part of the team. They truly care about helping us and our employees. **Official Response from Xanthe Hsu:** > Thank you for your review. Your time and feedback are greatly appreciated. If you are comfortable sharing additional feedback on how we can make the Nava Benefit app better please don't hesitate to reach out to me directly at d@navabenefits.com. If you'd like a sneak peek at the upcoming features set to launch in the coming months, we'd be happy to walk you through them and gather your feedback. - Donald DeSantis, Co-Founder & Chief Product Officer ### 41. Nava Benefits - Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Nava Benefits?** Laura is great. She is so responsive and takes the time to sit in on meetings and advocates for us. **What do you dislike about Nava Benefits?** Nothing at this time, they have been great. **Recommendations to others considering Nava Benefits:** Team is very knowledgable and amicable. Great at speaking with our team and explaining how benefits work. **What problems is Nava Benefits solving and how is that benefiting you?** They have really solved our desire to get multiple quotes for insurance benefits. Also, their ability to advocate for our firm with our HRIS, insurance companies, and agencies. ### 42. Very helpful broker! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** A team of staff that help with all aspects of benefits administration and employee support. **What do you dislike about Nava Benefits?** We discovered som details that were overlooked last plan year, but nothing we can't fix moving ahead with joint processes for auditing. **Recommendations to others considering Nava Benefits:** Meet them and learn more about their services and approach - we are happy that we did. **What problems is Nava Benefits solving and how is that benefiting you?** Nava helped us reduce insurance costs while adding new features to our plans and enriching benefits for staff. ### 43. Great decision to switch to Nava **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** As an HR Department of 1, Nava has been a great help in benefits administration throughout the year, not just during Open Enrollment. **What do you dislike about Nava Benefits?** At this point, the team has been nothing but helpful. **What problems is Nava Benefits solving and how is that benefiting you?** As our company grows and expands across the country, Nava has helped us navigate benefits and networks that will work for everyone in the best way. ### 44. Sr Manager, Global Payroll and Benefits **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2024 **What do you like best about Nava Benefits?** Everything, the service is very good overall. **What do you dislike about Nava Benefits?** I don't dislike anything about Nava Benefits **Recommendations to others considering Nava Benefits:** I would recomend Nava Benefits **What problems is Nava Benefits solving and how is that benefiting you?** Assisted our employees with benefit carrier issues and significantly improved the employee's experience. Providing regular statistics on our benefits which helps with the decision making process. Instant support to any type of issues or questions. Compliance support. ### 45. Best Benefits Brokerage Team Around **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Nava Benefits?** Responsiveness, education opportunities, compliance assistance, discounts at Technology providers, my dedicated Nava team: Ed Ligonde, Sophia Le, Amy Friend, Jamie Meyer and Jaime Baldwin. Nava provides us engagement opportunities and quarterly initiatives that are created by them with our organization's branding to help us drive benefits utilization and overall health of our employees. They make sure we stay on track and collaborate with us to develop new benefits strategies, then do all the work of crafting a communication plan and all materials so all we need to do is roll it out. Nava uses their compliance partnerships to get us setup with all documents and compliance requirements - making it easy for us to roll out by just interviewing us and delivering the documentation we need with instructions on how to distribute. Ed Ligonde deeply understands the world of employee benefits, and can craft a self-insured plan design that is easy to implement and saves us and our employees money. With all the partners they bring to the table, it's easy to integrate our current services and providers into the many platforms they offer. **What do you dislike about Nava Benefits?** I've not found any downside to working with Nava and plan to continue to work with them into the future. They have been exactly what I was looking for! **Recommendations to others considering Nava Benefits:** Nava offers the best features and customer support around. If you are comparing other benfits brokers, make sure you know what all they offer and how much they will be involved in your day-to-day. Having an external team that's an extension of our in-house HR department is a difference-maker! I cannot recommend them enough. **What problems is Nava Benefits solving and how is that benefiting you?** We had a broker who provided little to no contact during the year. We needed a strong partnership to build a better benefits portfolio, understand how we could save money and get support for our employees. Our HR team is only two people, so I needed to have brokers who could do a lot of the heavy lifting for us during the year and at open enrollment. Enter Nava Benefits. Our Nava Team has become an extension of our internal HR department, providing services directly to our employees to help them understand their benefits, contact carriers on their behalf and resolve billing or enrollment discrepancies. In addition to this, Nava focuses on education for our employees, which helps them make better decisions and feel more supported. When it comes to open enrollment and plan selection, I am always given every option and all the dataI need to make informed decisions that will benefit the company and our employees. Having my Nava team has really solved my benefits needs and filled a gap that I was not finding with other benefit broker teams. ### 46. Brian Lacher and his team are incredible! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2024 **What do you like best about Nava Benefits?** Brian and his team as well as the Ease program **What do you dislike about Nava Benefits?** In the begining there were billing issues with the vendors but this was quickly resolved. **Recommendations to others considering Nava Benefits:** Streamline benefit plans, enrollments and changes easily with Nava **What problems is Nava Benefits solving and how is that benefiting you?** They are willing to assist employees with all aspects of their benefit plans which frees up my time ### 47. NAVA - Finally a Broker that cares about employee experience **Rating:** 5.0/5.0 stars **Reviewed by:** Laura M. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2023 **What do you like best about Nava Benefits?** They are responsive and customer service driven. **What do you dislike about Nava Benefits?** I do not have anything to report at this time. I have enjoyed my experience. **Recommendations to others considering Nava Benefits:** Please take the time to meet with the NAVA team. The experience is different. They are innovative, responsive and have your best interest at heart. They have always answered my questions and have served as a thought partner for my ideas. It is hard to compete with the high rates of health insurance and also retain talented staff. NAVA has helped me create a wonderful benefit package for my employees. **What problems is Nava Benefits solving and how is that benefiting you?** NAVA helped us strike the balance of finding benefits providers that we can afford as a company coupled with a great end user experience. They have an extremely easy to use platform to manage benefits. They helped us with financial modeling and also have cutting edge ideas. ### 48. Extension of My HR Team **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel W. | Head of People and Culture, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Nava Benefits?** Nava Benefits is an exceptional company committed to providing top-notch benefits solutions and personalized customer service (very different from my experience with the big, global benefits firms). Their team of diverse and talented professionals are experts and are dedicated to staying up-to-date on the latest industry trends and best practices. Additionally, Nava's mission of fixing healthcare, making it more accessible, and being technology-forward is directly aligned with my company's mission. What sets Nava Benefits apart is their genuine care and concern for their clients - they truly want to see their partners succeed. Nava takes time-consuming benefits admin off my plate, which allows me to focus on other strategic HR initiatives. **What do you dislike about Nava Benefits?** I have not experienced any issues while working with Nava. **Recommendations to others considering Nava Benefits:** Nava Benefits is a fantastic option for small to mid-size companies that need hands-on support, budget-friendly benefits options and cutting-edge resources and tools. **What problems is Nava Benefits solving and how is that benefiting you?** As the lone HR practitioner for my company, I depend on my two OUTSTANDING Nava partners for all things benefits - everything from sourcing more robust options, to handling invoicing issues, to solving complex employee benefits concerns, to educating me on benefits updates and compliance. Benefit admin is not my area of expertise, and the team at Nava is extremely helpful and patient with all of my questions. I highly value Nava as a trusted partner. ### 49. The kind of current and relevant support you need and expect from an insurance broker **Rating:** 5.0/5.0 stars **Reviewed by:** Julianne W. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Nava Benefits?** Their technology tools, the number of people I have supporting my account, the support they provide, and the people themselves! They are also proactive about educating me on my requirements and helping me stay in compliance. **What do you dislike about Nava Benefits?** I honestly cannot think of any negatives at this time. My previous broker presented me only with significant cost increases, did not help with enrollment and data entry, or set up automated feeds, and was very reactive to our needs. Nava is none of these things. **Recommendations to others considering Nava Benefits:** Nava is not your conventional broker with a long company history of policies and dated practices. This is a good thing. If you are frustrated by the support you receive, or complain about benefits then shrug it off with a comment like "That's how it is, I can't do anything about it," then give them a chance to prove you wrong. You will not regret it, especially when you can breathe again and get back to your other work. **What problems is Nava Benefits solving and how is that benefiting you?** My company is frequently acquiring new businesses, and we had a big task of consolidating 4 separate companies with diverse plans into a single benefits package. Nava went to market for us and found us the best priced plan with the coverage we needed, and due to their adoption of technology and partnerships, they were able to make the transition even easier for our employees by giving them access to a benefits decision-making tool and a benefits concierge service that we could not have gotten on our own. They also helped me automate my enrollment process between the employee self-service portal and the insurance companies. Needless to say, they have helped drastically reduce the number of questions I receive from employees, the amount of time I spent answering the questions, and the amount of time I spent manually updating insurance websites. ### 50. White Glove Treatment **Rating:** 5.0/5.0 stars **Reviewed by:** Janine W. | Interim Head of People Ops, Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Nava Benefits?** What I like best about Nava is the responsiveness of the entire team. With last-minute requests and inquiries, the responses are always timely and provide resolutions. **What do you dislike about Nava Benefits?** We honestly have not experienced any downsides to utilizing Nava. The team is knowledgeable, and they provide solutions to any issues we have experienced. The communication between us is excellent, and they always have contingencies in place when team members are out of the office. **Recommendations to others considering Nava Benefits:** We did our due diligence in searching for a broker to work with when we decided to introduce a benefits lineup to our employees. Nava was by far the most hands-on, solution-driven option for us. Over the past year with them, they have been a great support system for us as the employer and direct contact for our employees. We were promised and have received nothing less than white glove treatment with Nava Benefits. **What problems is Nava Benefits solving and how is that benefiting you?** Nava has helped us select our benefits for our small Start-up company in 2022 and recently assisted us with the benefits renewal and provider change process for our 2023 plan year. - [View Nava Benefits pricing details and edition comparison](https://www.g2.com/products/nava-benefits/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-18+21%3A32%3A38+-0500&secure%5Bsession_id%5D=0d1ec74e-95c1-47bd-9025-cb3926ea2351&secure%5Btoken%5D=88ff063dd85c01a5608887a7d14e1caa581d619980709ba7078b8255783d70e3&format=llm_user) ## Nava Benefits Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Nava Benefits Alternatives - [Lumity Benefits Solution](https://www.g2.com/products/lumity-benefits-solution/reviews) - 4.8/5.0 (64 reviews) - [Sequoia Advisory](https://www.g2.com/products/sequoia-advisory/reviews) - 3.1/5.0 (24 reviews) - [Insperity](https://www.g2.com/products/insperity/reviews) - 3.9/5.0 (70 reviews)