# ADP Comprehensive Services Reviews **Vendor:** ADP **Category:** [HCM Software](https://www.g2.com/categories/hcm-software) **Average Rating:** 4.4/5.0 **Total Reviews:** 162 ## About ADP Comprehensive Services ADP Comprehensive Services provides managed HR and payroll services to businesses of all sizes through the support of a team of committed professionals, trusted workflows and best practices and all-in-one technology within the ADP Workforce Now platform for your HR, talent management, benefits administration and payroll tasks. With ADP Comprehensive Services, you get outsourced execution centered around strategic guidance from a designated team of pros. Whether you choose one, some or all areas of managed services across our services, you'll find a perfect blend of support through insights, best practices, and full-service technology that will scale along with you. ## ADP Comprehensive Services Pros & Cons **What users like:** - Users value the **dedicated HR support** from ADP Comprehensive Services, enhancing compliance and streamlining processes effectively. (39 reviews) - Users enjoy the **ease of use** of ADP Comprehensive Services, facilitating smooth transitions and quick support. (31 reviews) - Users appreciate the **phenomenal customer support** of ADP Comprehensive Services, enhancing their overall experience and efficiency. (29 reviews) - Users value the **expertise and guidance** of ADP in payroll management, enhancing efficiency for smaller organizations. (26 reviews) - Users value the **expertise and guidance** of ADP in payroll management, significantly enhancing efficiency for smaller organizations. (25 reviews) - Users appreciate the **seamless integration and comprehensive payroll features** of ADP, enhancing efficiency and support. (24 reviews) - Users value the **comprehensive features** of ADP Comprehensive Services, enhancing efficiency, employee experience, and support for HR needs. (20 reviews) - Efficiency (19 reviews) - HR Management (17 reviews) - Comprehensive (16 reviews) **What users dislike:** - Users find the **missing features** in ADP Comprehensive Services can complicate processes and hinder efficiency. (10 reviews) - Users experience **poor customer support** , with inconsistent service quality and frustrating communication issues affecting their overall experience. (10 reviews) - Users find the **steep learning curve** of ADP Comprehensive Services challenging, requiring significant time to master the platform. (10 reviews) - Users report a **steep learning curve** for ADP Comprehensive Services, requiring time to fully grasp its features. (8 reviews) - Users find the **limited features** of ADP Comprehensive Services can hinder their overall effectiveness and usability. (8 reviews) - Not Intuitive (8 reviews) - Users report encountering **technical issues** such as glitches and lack of communication that complicate their experience. (8 reviews) - Users feel the solution has **limited customization** options, particularly for the talent management module, affecting its value. (7 reviews) - Difficulty (6 reviews) - Users express frustration with the **lack of cohesive communication** among departments, leading to inefficiencies in employee management. (6 reviews) ## ADP Comprehensive Services Reviews ### 1. Effortless HR Management with Unmatched Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor I. | Human Resources Director, Mid-Market (51-1000 emp.) **Reviewed Date:** January 14, 2026 **What do you like best about ADP Comprehensive Services?** I love the turn-key experience that ADP Comprehensive Services provides by handling all our HR services and administrative tasks. It lightens our HR Department's workload significantly. The capability to link time and attendance directly to our payroll process is a huge selling point for us. The system works wonders for tracking PTO policies, and I really enjoy working within the recruitment module, which has streamlined things for us. The great reporting module eliminates the need to manually create and track reports in Excel. Also, being able to link one job opening to several recruitment sites and track candidate status easily is a big plus. Our hiring managers love that they can link their calendars for simple interview scheduling and leave real-time comments on interviews. Fast and friendly customer service stands out, with access to an HR Business Partner at all times, which is incredibly valuable for us as a small, non-profit organization. The integration between our ADP payroll and retirement plan remittance minimizes the time spent on data entry each payroll cycle, as the system does the work for us. ADP continues to provide consistent support and meets the needs of our agency. **What do you dislike about ADP Comprehensive Services?** More communications about system upgrades/changes so that practitioners are more prepared for these changes. The look and feel of the recruitment portal has changed several times without notice. Thankfully, the system is pretty user-friendly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services cuts down our administrative time significantly, reducing reliance on Excel by providing easy access to everything. It streamlines recruitment, automates payroll data entry, and offers excellent support, effectively lightening our HR workload. **Official Response from Rebecca Jordan:** > Thank you, Taylor, for taking the time to leave such a positive review! We’re happy to hear that you had a great experience with using ADP Comprehensive Services and the value found in time savings. Your feedback is invaluable, and we appreciate you sharing your story. ### 2. Streamlined HR and Payroll with Room for Support Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Danielle M. | Benefits and Wellness Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I value ADP Comprehensive Services for helping with payroll accuracy and compliance, which reduces the risk of errors and issues. This allows my team to focus on more strategic tasks. I appreciate having access to dedicated payroll and HR professionals who are knowledgeable about compliance and labor regulations, which streamlines decision-making and reduces the need for our team to spend time researching. The use of ADP Workforce Now has centralized and streamlined our core HR and payroll tasks such as employee data management, time tracking, tax services, and reporting. Additionally, their quick responses and helpfulness, like resolving issues with viewing retirement accounts, make the service very reliable. **What do you dislike about ADP Comprehensive Services?** I don't like when cases are closed before a solution is made. The support team kept closing a labor law poster case before it was resolved, which forced us to submit a new case multiple times. This made it hard for us to track the posters. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services ensures payroll accuracy, compliance, and HR efficiency, reducing error and compliance risks. It streamlines decision-making and centralizes HR and payroll processes, freeing my team for strategic work. **Official Response from Rebecca Jordan:** > Hi Danielle, We’re so grateful for your review and feedback and appreciate knowing streamlines HR and payroll. It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 3. Centralized HR & Payroll with Knowledgeable Support That Streamlines Everything **Rating:** 5.0/5.0 stars **Reviewed by:** Kati J. | HR Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about ADP Comprehensive Services?** What I like best about ADP Comprehensive Services is the combination of a centralized HR/payroll platform and access to knowledgeable support. It helps streamline payroll, benefits, compliance, reporting, and day-to-day HR administration, which allows our team to work more efficiently and with greater confidence. **What do you dislike about ADP Comprehensive Services?** There is not a major dislike, but the platform can sometimes feel complex because it offers so many features. A more intuitive navigation experience and more streamlined workflows would make it easier to use day to day. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping us address the complexity of payroll, HR compliance, benefits administration, and workforce reporting. By centralizing these functions and providing access to expert support, it helps reduce administrative burden, improve accuracy, and allow our team to focus more time on strategic HR priorities. ### 4. Efficient but Needs App Improvement **Rating:** 3.5/5.0 stars **Reviewed by:** janmetra w. | practice administrator/entrepreuner, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Comprehensive Services?** I like that ADP Comprehensive Services makes it easy for me to manage payroll and HR functions by keeping all our HR documents in one place, allowing my staff to remotely check-in through an app. I appreciate being able to change, check, and process payroll from one location without using multiple systems. Another thing I like is that when I talked to Chad at ADP, it's actually a person answering my questions quickly. I also like the ease of using the system overall, which encourages me to continue using and expanding our services with them. **What do you dislike about ADP Comprehensive Services?** I have to manually fix issues because the app crashes every single day, which makes it difficult for employees to clock in and out. Also, not having a specific person assigned to our account to speak with is a downside. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services simplifies my payroll processing and centralizes HR documents, allowing my staff to check in remotely using the app and manage everything in one place. **Official Response from Rebecca Jordan:** > Hi Janmetra, Your review is much appreciated! We’re so glad that you are enjoying the efficiency of managing payroll and HR functions. And the honesty is very important to us and will assist our team. Thank you for your kind words, and we can’t wait to continue to partner for success. ### 5. Streamlined Integration, Effective Support **Rating:** 4.0/5.0 stars **Reviewed by:** Natalie P. | HR Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about ADP Comprehensive Services?** I like that ADP Comprehensive Services has uniformed deductions and processes. The benefits system being housed within the HR system is something our last provider didn't have, and it's a feature I appreciate. I find the knowledge base to be valuable, and the emails informing me when things change are helpful. I also appreciate the support teams who excel in their areas of expertise. I like that the system information is housed on one platform together, streamlining processes. **What do you dislike about ADP Comprehensive Services?** I would change the tax system so that your uploads would go to one person directly instead of an unnamed individual. **Recommendations to others considering ADP Comprehensive Services:** If you’re looking for a reliable and comprehensive payroll and HR solution, I highly recommend ADP. Their platform offers a full suite of services, including payroll processing, tax compliance, benefits administration, and workforce management. The automation features help reduce manual errors, ensuring accurate and timely payroll while keeping businesses compliant with tax regulations. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me with uniformed deductions and processes. The benefits system is integrated with the HR system, which streamlines processes by housing all system information on one platform. I appreciate their knowledge base, timely email updates, and support teams' expertise. **Official Response from Rebecca Jordan:** > Thanks, Natalie! Your kind words about ADPs streamlined integration plus the effective support means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 6. User-Friendly with Custom Reporting Efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Jackie E. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services to be more user-friendly and comprehensive compared to previous solutions. The payroll feature helps me accurately report to government and state tax agencies on time. I appreciate the custom reporting as it allows me to address queries specific to each of our companies. The HR portion, including onboarding and terminating employees, creates efficiencies that save us time. Open enrollment is also a standout feature. Additionally, the general ledger feature is beneficial since different companies have unique general ledger structures. **What do you dislike about ADP Comprehensive Services?** Maybe more one-on-one help when something doesn't work the appropriate way. Cross training between departments so we're not being transferred all the time from one dept to another. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me accurately report payroll to tax agencies and creates custom reports for our needs. It's user-friendly for HR tasks like onboarding and terminating employees, saving us time. Their custom reporting and GL functionalities are really beneficial. **Official Response from Rebecca Jordan:** > Hi Jackie, We appreciate your review which inspires us to deliver top-notch service. It is nice to hear ADP Comprehensive Services is user-friendly and is meeting your needs. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 7. Trusted Partner for Payroll and Compliance Excellence **Rating:** 5.0/5.0 stars **Reviewed by:** Linda J. L. | Hr Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** August 01, 2024 **What do you like best about ADP Comprehensive Services?** I have a lot of appreciation for the online support and designated team with ADP Comprehensive Services, as they help me stay updated with new tax laws and 401k rulings without stressing. My business partner keeps me informed about the latest legislation and rulings, which is extremely helpful. I find the online support through the portal especially useful when I can't wait on a phone call, as concerns are typically solved promptly. The service has a calendar setup for deadlines related to the 401k integration, and the payroll runs smoothly. Plus, the business partner keeps us updated with compliance changes. ADP has been more than just a payroll company, growing significantly throughout my career. I’m very comfortable with their products. **What do you dislike about ADP Comprehensive Services?** They changed the design of the software where the print is a bit too small to read at times. Plus it's all in blue. They used to have subject areas in color for easier navigation. The print was a bit larger and the tabs were color coordinated. I know with updates they need to squeeze so much detail into the software. **Recommendations to others considering ADP Comprehensive Services:** If you have a multi State payroll, I definately recommend having ADP prepare and file taxes for you. They are very efficient with their 401k product which blends into Work Force Now. I always recommend for any potential new clients to obtain a higher level of service so that they will have the support needed to stay compliant with this ever changing world. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I rely on ADP Comprehensive Services for payroll, 401k management, compliance, and staying informed on tax law changes, which prevents me from handling it all alone. The online support and designated team offer peace of mind, resolving issues quickly and keeping compliance on point. **Official Response from Rebecca Jordan:** > Hi Linda, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you find value for ADPs online support and having a designated team. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 8. Well-Organized Website That’s Easy to Learn and Use **Rating:** 5.0/5.0 stars **Reviewed by:** Summer H. | Credentialing Specialist , Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2026 **What do you like best about ADP Comprehensive Services?** The website is well organized and easy to learn how to use. The design is nicely laid out, clear, and easy to read, which makes it simple to navigate and work with. The pricing is reasonable and well marketed. **What do you dislike about ADP Comprehensive Services?** The website doesn’t always do what we need it to do, and it doesn’t consistently provide the specific metrics we rely on every day. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping our organization with keeping organized. It benefits the company because of the amount of time it cuts from us having to do extra work. The onboarding support is extremely helpful and easy to access. **Official Response from Rebecca Jordan:** > Hi Summer, Thank you for sharing your wonderful experience with us! We’re delighted to hear that the website is well-organized and easy to use. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 9. Streamlined HR, Payroll, and Year-End Tax Reporting with ADP Comprehensive Services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2026 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services makes it easier to manage both HR and Payroll functions together. I appreciate the hassle-free year-end functions that allow me to report W2s properly and effectively. I also appreciate the tax sections. Once set up, ADP handles it all and it eliminate a task for me to do. Lastly, I appreciate having the 401k specially calculated by ADP to eliminate errors and make the process more streamline. **What do you dislike about ADP Comprehensive Services?** While we have a whole team dedicated to our company, it can be hard to reach them since most conversation is completed through support tickets. In time crucial moments, I would rather have a direct email or phone number specifically to my assigned team to get things done faster. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has helped our onboarding process tremendously. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you're enjoying ADP's streamlined functionality. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 10. Like Having Your Own Avenger Squad **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla G. | Payroll and HR Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2023 **What do you like best about ADP Comprehensive Services?** Dedicated support team to handle your issues and the ability to call in for on demand assistance. **What do you dislike about ADP Comprehensive Services?** The cost can be pricey when you have a smaller headcount however you do get your "bang for your buck" with the services they offer, **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services truly puts your businesses best interests first. They are consistently rolling out new features, add ons, tweaks, etc. big and small to keep improving their product. With Comprehensive Services you have access to experts in HR, Open Enrollment, Payroll, Report, Tax Jurisidctions, etc. Instead of having multiple people in indiviual roles you can have a smaller headcount very reasonably manage these functions. In a way, ADP is part of your headcount. Hours are cut down from routine HR and payroll functions with their help. ADP's portal is very easy to use and very user friendly especially with the My Life Advisors there to assist. ### 11. Effortless Hiring and Setup with ADP **Rating:** 4.5/5.0 stars **Reviewed by:** Valentina S. | HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate that ADP Comprehensive Services is simple to use and easier to teach. It gives me more options or things I can utilize for the business. I like that I receive free resumes, which saves us a lot of money. It's easy to get people set up, making things way quicker. ADP seems better overall because it has more tools than our previous provider. **What do you dislike about ADP Comprehensive Services?** I wanted more recruiting tools, as well as any type of fast tracking. Also, I wanted a geolocation. That's something that they don't necessarily have yet. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is simple to use, easier to teach, provides more business options, and includes free resumes, saving money and speeding up processes. **Official Response from Rebecca Jordan:** > Hi Valentina, Thank you for sharing your wonderful experience with us! We’re delighted to hear that you appreciate the ease of use. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 12. Seamless PEO with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley R. | Customer Sucess & HR Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate that ADP Comprehensive Services made it easy for employees to access the PEO system, and new hires did not have any issues learning the ropes. Also, ADP had great customer service whenever we had an issue, both for the employer and for employees. Additionally, having access to data allowed us to make actionable changes based on that data. **What do you dislike about ADP Comprehensive Services?** Nothing comes to mind **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services to track employee benefits and payments and manage our employee database effectively. It provides good data for onboarding and demographic tracking, simplifying the employee access process. It also delivers great customer service, benefiting both employers and employees. **Official Response from Rebecca Jordan:** > Hi Ashley, We’re so grateful for your amazing review! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 13. Streamlined Payroll with Robust Support **Rating:** 4.0/5.0 stars **Reviewed by:** toni a. | Office Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2026 **What do you like best about ADP Comprehensive Services?** I appreciate the automated payroll system from ADP Comprehensive Services, as it ensures effectiveness and streamlines day-to-day operations. I find the hands-on support especially valuable when last-minute issues arise, helping manage situations smoothly. The reporting and analytics tools are great for quickly accessing payroll reports, labor costs, and employee data. ADP also significantly improves our payroll process by enhancing accuracy and reducing risk. I value the combination of expert partnership, time-saving capabilities, and their dedication to client and employee support. **What do you dislike about ADP Comprehensive Services?** Employee perks or benefits could use a revamp. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services improves payroll accuracy, compliance, and time management, reducing risk and enhancing operations. Its automated payroll system, hands-on support, and analytics streamline processes and save time. **Official Response from Rebecca Jordan:** > Hi Toni, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear ADP Comprehensive Services improves payroll accuracy, compliance, and time management. And we are especially appreciative for you sharing your honest feedback - this is helpful to our team. We are thankful for the partnership! ### 14. A Trusted Partner That Reduces Administrative Stress **Rating:** 4.5/5.0 stars **Reviewed by:** Mallory W. | Executive Assistant Human Resources Coordinator, Business Supplies and Equipment, Mid-Market (51-1000 emp.) **Reviewed Date:** April 16, 2026 **What do you like best about ADP Comprehensive Services?** Their expertise has helped streamline processes, reduce administrative stress, and ensure confidence in benefits, payroll, and compliance. **What do you dislike about ADP Comprehensive Services?** It would be great to have a bank of resumes to search through for open positions. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP’s Comprehensive Services has been a valuable partner for our team, providing reliable support, knowledgeable guidance, and responsive service. Having a trusted resource to turn to has made a noticeable difference in our day‑to‑day operations. **Official Response from Rebecca Jordan:** > Hi Mallory, Thank you for sharing your wonderful experience with us! We’re delighted to hear that ADP helps streamline processes, reduction in admin stresses, and ensuring confidence. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership and your trust! ### 15. User-Friendly and Reliable Payroll Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Nikolas K. **Reviewed Date:** January 16, 2026 **What do you like best about ADP Comprehensive Services?** I use ADP Comprehensive Services for payroll information and W-2 documents, and I've been a user for five years. ADP was the first service offered to me, and I find it very user-friendly. It has greatly improved all facets of my work, particularly with payroll, onboarding, and W-2 generation. I really appreciate how readily available the information is and the frequent updates make it seamless. The bugs that had lagged ADP have been improved, and the user interface has improved dramatically. I like every facet of it currently and wouldn't change a thing. **What do you dislike about ADP Comprehensive Services?** i love everything about the format **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services for payroll, onboarding, and W-2 documents. It makes information readily available and updates frequently to enhance user experience. It has greatly improved all facets of my work, especially with an improved user interface and fewer bugs. **Official Response from Rebecca Jordan:** > Thanks, Nikolas! Your kind words about ADP Comprehensive Services for payroll information and W-2 documents - this means so much to us. We are thrilled that we could meet your expectations and look forward to our continued partnership. ### 16. Big Comp Services Fan Here **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2025 **What do you like best about ADP Comprehensive Services?** I'm a Comp Services Payroll client and have been for about 5 years. I like not having to hire an FTE since with Comp Services, ADP becomes your payroll department. It takes so much off of me and my team and allowed us to concentrate on other more strategic things **What do you dislike about ADP Comprehensive Services?** Sometimes creating custom reports can be difficult. I'm not very good at that sort of thing so some of it is on me, but I wish they offered more user classes on reports. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** It takes the vast majority of payroll and compliance tasks off of me and my team. Also the integration of all the different modules makes data more easily accessible and useful not only for HR but for the employees too. ADP isn't perfect or the best in every module, but when you put it all together it's the best for us and I don't think there's any other company out there that can give us the level of technology and service that they give us. ### 17. Efficient Payroll Management with Minor Marketing Discomfort **Rating:** 4.0/5.0 stars **Reviewed by:** Lisa H. **Reviewed Date:** February 02, 2026 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services helps me run payroll in an easy manner and keeps track of taxes and W-2s for all the employees. I really appreciate that it's an easy interface for me to put the information in for my employees and pull the reports down quickly. As a small business, I like having the 5 year history with them - the information I need from past payrolls and past tax information is readily available on the site. **What do you dislike about ADP Comprehensive Services?** I would like for them to do less marketing of trying to get me to utilize their other services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services to easily run payroll and keep track of taxes and W-2s for employees. Its easy interface lets me input employee information, pull reports, and complete payroll quickly. **Official Response from Rebecca Jordan:** > Hi Lisa, We’re so grateful for your review about payroll management! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 18. Demand Quality Service **Rating:** 4.5/5.0 stars **Reviewed by:** Carla J. | Chief People Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about ADP Comprehensive Services?** all the information is found on one system. I like that we are able to get reports to anything payroll and benefits at the click of a button. As well, I can finally get excellent services and some consistency with our payroll. **What do you dislike about ADP Comprehensive Services?** I had to demand the service, but see that they are working now to ensure that their sevice team member provide outstanding services. I had a discrepancy with a team member, and wrote about this in the survey. I immediately received a call from a manager. This was something new, and i appreciated the call back and her feedback. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP is currently providing solutions our agency for comprehensive payroll services & HR services for our agency. Due to the complexity of our account, we a need a comprehensive payroll vendor. I was well aware that whoever was our payroll vendor would need to be a top notch payroll organization who can pivot to handle the complexities of our payroll. ### 19. Great from the get go and keeps on improving! **Rating:** 5.0/5.0 stars **Reviewed by:** Kayla G. | Payroll and Human Resources Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** Comp Services with ADP helps companies focus on their employees and customers rather than the little nitty gritty things that pile up behind the scenes. ADP cares about your business as much as you do and always has a resource or tool available to help. They are constantly improving and expanding to add new features and I've seen that the past 6 years. Customer Support is easily reachable with knowledgeable reps prepare to go the extra mile. **What do you dislike about ADP Comprehensive Services?** No complaints on my end, anything I could say was an issue ADP was quick to address, provide a work around or a clear cut solution! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** As an HR and Payroll department of one, I don't feel like a "one" since I have all of ADP to back me up. Whether it's help making a custom report that saves me hours of work, help with a one off issue, to bounce a new HR PTO policy off of, ADP is there. ### 20. Great Experience - Makes my job easier **Rating:** 4.5/5.0 stars **Reviewed by:** Jennifer S. | Administrative Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has generally been straightforward to use, though there are a few nuances that can occasionally cause confusion. The Customer Support team is consistently accessible and extremely helpful. Integration and implementation have gone smoothly. **What do you dislike about ADP Comprehensive Services?** Some information, like step-by-step instructions for certain tasks, can be difficult to locate and often requires extra effort to find. I also feel that the search function could be improved to make it more user-friendly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I especially value their assistance with complex matters like employment taxes and I-9 compliance, as these are crucial for keeping our business in line with key regulations. ### 21. ADP: Streamlining Payroll with Seamless HR Integration **Rating:** 5.0/5.0 stars **Reviewed by:** vamsi r. | LLM Trainer, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about ADP Comprehensive Services?** I greatly appreciate ADP Comprehensive Services for its remarkable payroll accuracy and compliance expertise, which ensure that everything operates smoothly and compliantly. The comprehensive nature of their HR solutions streamlines our payroll operations and reduces errors. I value the dedicated access to support and compliance guidance that ADP provides, which helps us avoid costly mistakes and improves our overall HR management efficiency. Their platform's ability to automate and consistently deliver services greatly enhances our operations, as it minimizes manual efforts and integrates seamlessly with our existing systems. The smooth transition process with guidance from ADP's support team was particularly beneficial as it allowed us to quickly move from manual processes to a fully automated and integrated HR system. This has significantly improved the accuracy and efficiency of our HR and payroll departments. Additionally, the reporting and analytics tools offered by ADP give us valuable insights into payroll and workplace data, making it easier to plan and implement strategic decisions. I also find ADP's commitment to ongoing innovation and their reliable customer support highly commendable, as these aspects continue to foster our intention to maintain and expand our partnership with them. **What do you dislike about ADP Comprehensive Services?** I would like ADP Comprehensive Services to simplify their interface and make navigation faster and more intuitive. It would also be beneficial to add more customization options for reports and dashboards, allowing users to tailor insights to their specific needs. Additionally, there is a need for quicker response times during peak hours, as delays often occur, which can be frustrating. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services to streamline payroll processing, ensuring accuracy and compliance. It automates manual processes, reducing errors and improving HR management efficiency. The platform provides seamless onboarding and reporting, saving time and decreasing administrative workload. ### 22. ADP Talent Strategy Meeting **Rating:** 4.5/5.0 stars **Reviewed by:** Jion R. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about ADP Comprehensive Services?** I recently attended an ADP Talent Strategy Meeting and found it to be a well-organized and insightful session that effectively addressed current workforce challenges while laying a clear foundation for future talent development. **What do you dislike about ADP Comprehensive Services?** While the content was strong, the meeting was heavily presentation-driven, with limited opportunities for attendee engagement. Adding breakout sessions or live Q&A could have made it more collaborative and allowed participants to share challenges and solutions **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping us solve several key challenges related to HR, payroll, and talent management. One of the biggest problems it addresses is the administrative overload that comes with managing HR operations, especially as our organization grows. By outsourcing complex and time-consuming tasks like payroll processing, benefits administration, and compliance tracking, we’ve been able to free up our internal team to focus more on strategic initiatives. ### 23. Streamlined Our HR Operations, Exceptional ADP Support **Rating:** 5.0/5.0 stars **Reviewed by:** Taylor I. **Reviewed Date:** November 06, 2025 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services incredibly valuable as it serves as our reliable 'HR Assistant,' effectively managing our HR tasks in a small department setting. I particularly appreciate how it streamlined recruitment and compliance processes, transitioning my work from cumbersome Excel spreadsheets to an easy-to-navigate portal where I can post to numerous sites with a single entry, and schedule interviews directly, which saves significant time and minimizes confusion. The performance module, coupled with the capability to send employment offers directly through the portal, has been a great time-saver and keeps everything efficiently organized. The paperless approach not only saves us costs associated with printing but also lessens administrative hours needed for various HR activities. Utilizing ADP Comprehensive Services has truly modernized our operations, making tracking and compliance much more manageable. Having an HR Business Partner is another highlight, providing invaluable support and guidance on legal updates and due-dates for critical tasks like ACA reporting. Additionally, I enjoy the general quality of customer service provided, as it is usually prompt which bolsters our productivity. The inclusion of tailored deliverables that we utilize daily, and the prospect of continual expansion in recruitment and performance modules excite me, especially with features that allow more managerial access and added recruitment capabilities. Our recent implementation of a Privacy Statement showcases the efficient assistance and comprehensive service provided by ADP, demonstrating their commitment to facilitating our needs effectively. **What do you dislike about ADP Comprehensive Services?** I sometimes find that the training on new features and updates isn't sufficient. While webinars are available, they often don't cover everything, and having more hands-on guidance would be beneficial. It would be great if our HR Business Partner could be trained on new features to provide additional assistance and tutorials during our check-ins. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I find ADP Comprehensive Services streamlines recruitment, compliance, and payroll, saving us from manual spreadsheet tracking and reducing paper usage. It organizes hiring and performance reviews effortlessly, improving our HR efficiency and modernizing operations. ### 24. Efficient HR & Payroll Support with Minor Control Trade-Offs **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2025 **What do you like best about ADP Comprehensive Services?** I love using ADP Comprehensive Services, especially for their vast expertise in payroll and HR, which has been vital for our company's needs. Their assistance has significantly improved my productivity as I can focus more on our daily workflow while they handle aspects like setting up Nevada SUI and MBI accurately, mitigating risks of penalties. ADP is also excellent in setting up wage garnishments; I just submit the required documents, and they take care of the process, saving me the hassle. Their platform has undoubtedly increased my efficiency, enabling me to create cases easily whenever issues arise and receive swift assistance. I highly value their capability to cover our payroll tax needs with precision and deliver timely reports through email. Implementing ADP for employee benefits and onboarding processes appears promising, expected to streamline our operations further. Their configuration system was straightforward to set up with clear instructions delivered via mail and email, and they are readily available for additional support through multiple channels. The community aspect, where I can interact with ADP Ambassadors and other HR professionals, provides invaluable insights, enhancing the whole experience. Overall, their comprehensive services and support structure are impressive, making them indispensable for companies anticipating growth and needing robust support during expansion. **What do you dislike about ADP Comprehensive Services?** I do wish I had more control over our payroll processing. When we utilized Paychex for payroll, I handled time and attendance, approving and submitting times all from my desktop. There was not a middle person to implement our payroll, and I did like having full control because it left less room for error. However, our ADP representative has been great and has done well at making sure no errors occur during payroll processing. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me avoid penalties by ensuring accurate tax setups and handles wage garnishments, boosting my efficiency. Their payroll and HR expertise guides our operations, reducing errors and saving time. ### 25. Strong Support and Great Value Once the Right Team Is in Place **Rating:** 4.0/5.0 stars **Reviewed by:** Meaghan F. | Payroll Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comp Services has been a strong partner in navigating payroll and compensation complexity. What stands out the most is how well they support long-term process improvement when the right specialists are engaged. when you are paid with team members who are knowledgeable, responsive, and relationship focused, ADP becomes a true strategic partner. They take time to understand company goals, guide you through compliance considerations and help build solutions that work in real-world application. The care and professionalism are absolutely there, and it shows. **What do you dislike about ADP Comprehensive Services?** Because ADP is such a large organization, the experience can vary depending on which representatives are assigned to your account. It sometimes takes time to get aligned with the right team members who understand both the technical and human elements of payroll and compensation. Once alignment is in place, the service level improves significantly, but the onboarding/ transition period can feel inconsistent. It's less a dislike of the service itself, and more about making sure the right people are on your team from the beginning to ensure the best experience. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comp Services helps us manager payroll, tax, compliance and compensation support all in once place which reduces internal workload and provides expertise during high-demand periods. The real value comes when you have the right specialists on your team because then the experience feels more collaborative and supportive almost like an extension of your own staff. It did take some time of us to find the right fit and we weren't afraid to request a re-roll when needed, but once the right people were in place, the benefit and stability of the services increased dramatically. ### 26. Dedicated PSR and HRBP Support That Makes a Difference **Rating:** 5.0/5.0 stars **Reviewed by:** Kristina L. | Accounting / Payroll Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** Having dedicated PSR and HRBP personnel in place. **What do you dislike about ADP Comprehensive Services?** It’s frustrating that I can only contact support by opening a case. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We were having issues with our benefits setup and with the amounts processing correctly. I was able to speak with the team assigned to me and get the help I needed to make sure the correct amounts would process with every payroll. **Official Response from Rebecca Jordan:** > Hi Kristina, We appreciate your review and honesty. Especially how your organization has a dedicated PSR and HRBP! This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 27. ADP Comprehensive Services **Rating:** 5.0/5.0 stars **Reviewed by:** Haley P. | HR Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services exceeded my expectations. Everybody on the ADP team has been more than helpful with the integration process and even thereafter. There are so many more features compared to ADP Run. The system is very easy to use after figuring your way around and learning where everything is. My company uses this system every single day, and it is the best thing to happen to our HR department! **What do you dislike about ADP Comprehensive Services?** I do not really have anything that I dislike about the system. Except that we did have some trouble getting our PTO accruals/policies to implement correctly. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services is helping us to digitalize our HR department. This is helping to take a huge weight off of our shoulders as we have always done everything manually. ### 28. Seamless Retirement Setup, Needs Proactive Support **Rating:** 4.0/5.0 stars **Reviewed by:** constance w. **Reviewed Date:** October 22, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate ADP Comprehensive Services’ ability to seamlessly handle the setup of mandatory retirement savings accounts, which greatly alleviates the burden of reporting and compliance for our company. This service has been a huge relief for us as a small employer. I value their assistance with complex processes like employment taxes and I-9 compliance, which are vital for maintaining our business’s adherence to necessary regulations. Additionally, I find it invaluable that they alert us to potential employment classification issues, such as when employees classified as exempt no longer meet the minimum requirements, thus helping us avoid potential compliance problems. **What do you dislike about ADP Comprehensive Services?** I don't like that ADP Comprehensive Services is not more proactive. Sometimes we aren't aware of what we don't know, and a more proactive approach could greatly benefit us. Additionally, I find that they haven't helped us implement any particular software, which could have been beneficial. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services simplifies compliance with retirement accounts and employment taxes, alleviating management burdens. It alerts us to compliance issues, enhancing our HR efficiency. ### 29. Empowers Small Businesses with Effective HR Solutions **Rating:** 5.0/5.0 stars **Reviewed by:** D'Ann S. **Reviewed Date:** October 17, 2025 **What do you like best about ADP Comprehensive Services?** I truly appreciate ADP Comprehensive Services for their expertise in payroll management. As someone working in HR, payroll is not my strong suit, and the great insight and guidance provided by ADP have been incredibly valuable, especially considering that the smaller organizations I work with often have accounting teams unfamiliar with payroll. This has been a significant support in managing payroll tasks efficiently. Additionally, through ADP's comprehensive benefits, we've been able to compete with larger companies. The benefits we've been able to offer our employees have been instrumental in recruiting and retaining top talent, which adds immense value to our organization. **What do you dislike about ADP Comprehensive Services?** I think the training aspect of ADP's platform could be more comprehensive, particularly in offering soft skills training. Small companies especially need more comprehensive training for managers, including skills like emotional intelligence. The live webinars offered tend to focus more on hard skills, which isn't quite sufficient. Additionally, I experience challenges due to our inability to perform certain tasks without the HRBP's engagement. Often, when I contact support, the person we connect with isn't able to resolve our issues because only our HR VP has the necessary permissions. This dependency is problematic since the HR VP is very busy. It would be beneficial if other customer service representatives could resolve issues without us having to wait for the HR VP. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I use ADP Comprehensive Services to compete with larger companies by offering better employee benefits, helping recruit and retain talent. Their expertise in payroll is invaluable for small organizations, simplifying tasks outside my HR proficiency. ### 30. All-in-One HR Platform That Simplifies Payroll, Benefits, and Compliance **Rating:** 5.0/5.0 stars **Reviewed by:** Phuong L. | Technology Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about ADP Comprehensive Services?** All-in-One Platform: ADP integrates multiple HR functions—payroll, benefits administration, talent management, time and attendance, compliance, and analytics—into a unified system, reducing the need for multiple vendors. **What do you dislike about ADP Comprehensive Services?** "Feature-Rich but Clunky": While powerful, the interface (especially the older "RUN" platform for small businesses) is often criticized for not being as intuitive or modern as some newer competitors. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Various HR responsibilities and questions from employees **Official Response from Rebecca Jordan:** > Hi Phuong, we’re so grateful for your review and all comments! It’s partners like you that motivate us to provide excellent service every day. Thank you for recognizing our efforts, and we look forward to continued success together. ### 31. Efficient HR Reporting with Stellar Support **Rating:** 4.0/5.0 stars **Reviewed by:** Diana H. **Reviewed Date:** December 04, 2025 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services particularly helpful for HR reports and staying updated on new policies, which I can easily add to our handbook. Their expertise is great; whenever I have a question, they help me out quickly. I like the new ADP assistant, which makes getting support faster without needing to call. It's easy to use and very helpful for new businesses. I appreciate the automatic reports and payroll reminders, which streamline these tasks for me. **What do you dislike about ADP Comprehensive Services?** I would suggest a much better app to punch in and out for the employees, some sort of reminder for them. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps me run reports for quarterly reviews and stay informed on policy updates, making updates to our handbook easy and fast for employee acknowledgment. ### 32. Great HR All-in-One for Small Businesses, Though Onboarding Could Be Smoother **Rating:** 3.5/5.0 stars **Reviewed by:** Jessica E. | Marketing and Outreach Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about ADP Comprehensive Services?** It’s a one stop shop for all the things our small business needs to run our hr. **What do you dislike about ADP Comprehensive Services?** The onboarding process wasn’t as smooth as they promised. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Complete payroll processing for both salary and hourly team members. **Official Response from Rebecca Jordan:** > Hi Jessica, We appreciate your review which inspires us to delivery top-notch service. It is nice to hear the ADPs "one stop shop" is helpful to HR. And especially sharing the honest feedback - this is helpful to our team. We are thankful for the partnership! ### 33. A Glowing Review of ADP's Full-Service HR **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed A. | Senior Recruiter (Australia, New Zealand; & U.S.), Staffing and Recruiting, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about ADP Comprehensive Services?** The most valuable element for many businesses is the peace of mind that comes with outsourcing high-risk areas. Dedicated Specialists: You are assigned a team of specialists (in Payroll, HR, Benefits, and Talent) and often a Strategic Advisor who acts as a consultant. They learn your business and provide proactive guidance. Automatic Compliance: The system handles complex tasks like federal, state, and local tax filings and ACA compliance automatically, which significantly reduces the risk of errors, fines, and penalties for the client. **What do you dislike about ADP Comprehensive Services?** While the platform is powerful, the all-in-one system (ADP Workforce Now) can sometimes feel overwhelming, especially for employees or administrators at smaller companies. Not Highly Intuitive: Users often report that the platform is not as intuitive or modern as some competitors' solutions, with functions sometimes being difficult to locate without guidance. Reporting Difficulty: Generating and customizing reports, especially for complex or unique queries, can be cumbersome and less user-friendly. Integration Flow Issues: In some cases, users feel that the various modules (HR, Payroll, Benefits) do not flow together as smoothly as they should, requiring multiple steps for a single change. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** High Compliance & Legal Risk Dedicated Expertise & Automated Systems: ADP's specialists and technology monitor and automatically apply thousands of changes in federal, state, and local tax laws and labor regulations. Administrative Time Sink Outsourced Payroll and Benefits: ADP's team takes over the time-consuming, day-to-day execution of complex processes like payroll data entry, quarter-end tax filings, and annual benefits open enrollment. Fragmented HR Systems Single, Integrated HCM Platform: The service bundles HR, payroll, time, and benefits onto the unified ADP Workforce Now technology platform. ### 34. Effortless Payroll Management with Instant Access **Rating:** 4.0/5.0 stars **Reviewed by:** Makayla B. | Admissions, Mid-Market (51-1000 emp.) **Reviewed Date:** December 11, 2025 **What do you like best about ADP Comprehensive Services?** Very easy to us, easy to input, easy to see pay and be able to see it as soon as it is submitted **What do you dislike about ADP Comprehensive Services?** not much, it's really easy to use and for employees to setup. it takes only a few minutes. there's no need t have a whole lot of paperwork, it's all done within the app. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ease of pay. all questions are answered within the application - if anything else is needed we can be of help. ### 35. All-in-One Solution with Room for Support Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** June 25, 2024 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services really helpful for payroll and talent management. Their compliance support is valuable, keeping us from owing money to any states, which saves us costs by not being out of compliance. I also appreciate ADP’s tax preparation services and the all-in-one solution they provide for managing our workplace. **What do you dislike about ADP Comprehensive Services?** I would make support chat easier to use. Right now, they call or use a 'secure portal' to chat with me, then often close the ticket before I even have a chance to look at their response. I also don't answer calls I'm not actively expecting. **Recommendations to others considering ADP Comprehensive Services:** Highly reccomend! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps us with compliance, preventing financial liabilities to states. It saves us costs by staying compliant and provides efficient tax preparation. I value it as an all-in-one solution for managing our workplace. **Official Response from Rebecca Jordan:** > We appreciate the updated review and honesty about ADP Comprehensive Services' value especially with compliance support. This motivates us to provide excellent service every day, and the feedback is helpful to our team. Thank you for recognizing our efforts, and we look forward to continued success together. ### 36. Best All Around Payroll Service Provider **Rating:** 5.0/5.0 stars **Reviewed by:** SHERYL H. | Senior Payroll Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services is like Do-it-all-tool. Integrating payroll, tax administration, benefits, and more under one umbrella, engineered to make both employee and employer experiences smoother and smarter. Integrated Systems & Efficiency: ADP’s platform seamlessly links HR, payroll, and benefits functions, all designed to boost data accuracy and operational efficiency. No more double-entry headaches or lost paperwork—just everything working together as it should! Automated Payroll, Tax, and Compliance: Enjoy peace of mind with automated payroll processing, worry-free tax filing, and compliance support that covers everything from basic reporting to handling garnishments. The system helps keep your compliance ducks in a row. Enhanced Employee Experience: Self-service is at the heart of the ADP experience. Employees can easily access (and update) their pay stubs, contact details, tax withholdings, and benefits information anytime, anywhere, via the ADP Mobile app or web portal. Want to check your time-off balance or download a pay statement for a mortgage? It's all available in a few taps—no need to call HR or fill out forms. Benefits, Enrollment & Beyond: From enrolling in benefits to viewing covered dependents, employees can take charge of their plans through intuitive portals. Need to update your address or W-4? There’s a streamlined process for that too. Robust Reporting and Support: HR leaders and payroll analysts aren’t left out: ADP brings powerful reporting tools right to your fingertips, so you can track, analyze, and report data with ease. And if you do need a human touch, educated and highly trained dedicated support teams are ready to help with the cheerful assistance you’d hope for. Employee-Centric Technology: All features are wrapped up in secure, user-friendly mobile and desktop experiences. Employees benefit from modern user authentication (think: Face ID and fingerprint), mobile notifications for company news and deadlines. The Bottom Line: ADP Comprehensive Services are ideal for organizations looking for a well-connected, user-friendly system that empowers employees, simplifies HR life, and keeps everything running efficiently. You could not ask for a better company than ADP! **What do you dislike about ADP Comprehensive Services?** I do not know of anything that I dislike about ADP Comprehensive Services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I am not sure these would be considered problems but they are or can be very cumbersome tasks: 1) Tax agency notices - ADP Tax Filing resolves all tax filing issues for which they are responsible. There is always a record of these transactions within ADP Smart Compliance which makes it very simple to locate whenever needed. 2) Annual benefit changes/open enrollment. Being assigned an ADP representative to assist us with this every year is extremely helpful. We couldn't do it without them! We really appreciate this service. ### 37. A Reliable HR Partner for Businesses of All Sizes **Rating:** 4.0/5.0 stars **Reviewed by:** Ron K. | HCM Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** September 18, 2025 **What do you like best about ADP Comprehensive Services?** As an HR practitioner, finding the right technology to streamline processes and improve efficiency is a top priority. ADP’s Comprehensive Services product has been a valuable tool for our team. It offers a well-rounded solution that covers everything from payroll processing to benefits administration, compliance management, and beyond. The platform is user-friendly and integrates seamlessly with our existing systems, which is a huge time-saver. One of the standout features is the excellent customer support. ADP's support team is always available to assist with any questions or issues, ensuring we can quickly address any challenges that arise. The service is timely and knowledgeable, which gives me peace of mind knowing that there’s always someone I can turn to. In terms of functionality, ADP delivers on its promises. Payroll processing is smooth and reliable, and the benefits management tools are intuitive. We’ve also found the compliance tools to be incredibly useful in keeping up with ever-changing regulations, especially when it comes to taxes and leave laws. However, no system is perfect. While the platform is comprehensive, there can be a bit of a learning curve when navigating some of the more advanced features. Additionally, pricing can be on the higher side for smaller businesses, so it’s something to consider based on your company's size and needs. Overall, ADP's Comprehensive Services has been a game-changer for us, and I highly recommend it for businesses looking to centralize HR functions and ensure compliance. If you’re on the fence, the value it provides in terms of time savings, accuracy, and support makes it worth considering. **What do you dislike about ADP Comprehensive Services?** While ADP’s Comprehensive Services offers a wide range of features, the platform can have a steep learning curve and be somewhat costly, particularly for smaller businesses. There are occasional system glitches, and some customization options are limited, though customer support is generally helpful, if sometimes slow during peak times. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services helps us manage complex HR tasks like payroll, benefits administration, compliance, and employee support all in one platform. This has significantly reduced manual work, improved accuracy, and ensured we stay compliant with ever-changing regulations—freeing up time for our team to focus on strategic initiatives. ### 38. Use of ADP **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I like that from the time a candidate applies, their information carries through to all aspects of the services, recruitment, employee record, payroll, performance reviews. When they leave, all information is held in archive which is easy to access. When we have issues, the support group is quick to assist. **What do you dislike about ADP Comprehensive Services?** As ADP is great when it comes to being a 'one stop shop' for everything HR/Payroll, it can be kind of clunky at times. This meaning you often have to go through many steps to achieve one goal. Also not thrilled with ADP making changes to areas without advanced notice and offering instructions to the new ways of doing things. We often come in and open up to man changes that we now have to weed through. Not saying the changes are always bad, just getting a heads up to what will be changing and maybe some guidance on how to navigate the changes when they are significant. Performance review area being a great example. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP has been instrumental at streamlining the recruitment and hiring process. Electronic offer letters and I-9/eVerify and background checks are much simpler. Offering electronic signature option for signing the offer letter has been a huge relief to many of our employees who were not able to print and resend the letters back. Getting signed offer letters is quick and easy now. The transferring of candidate information into employee record as we roll them into ADP has been time saving. Entering benefits and having the premiums roll into payroll with ease is priceless. ### 39. Overall A Good Product, But Needs Refining **Rating:** 3.5/5.0 stars **Reviewed by:** JODY M. | HR Manager, Mining & Metals, Mid-Market (51-1000 emp.) **Reviewed Date:** September 17, 2025 **What do you like best about ADP Comprehensive Services?** I like having everything in one package. I like the ease of the transition from a candidate to a hire to an employee. **What do you dislike about ADP Comprehensive Services?** Communication between ADP technology and other carriers can be lacking at times. There are frequently small glitches in the background that can create large problems. (for example, benefit deductions being missed on paychecks, etc.) Also, their customer support services is hit or miss. Some of the reps are great, and some of them are just downright terrible, but unfortunately, you do not get a choice in who handles your issues. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Managing employees and their tax situations in many different states. Rolling out new policies and implementing new benefit offerings. ### 40. Interactive and Easy for Employees to Download What They Need **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Research | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about ADP Comprehensive Services?** I like how interactive it is. It's great for employees to go in and download items. **What do you dislike about ADP Comprehensive Services?** I think the wait times for the calls. It makes it a bit difficult **What problems is ADP Comprehensive Services solving and how is that benefiting you?** There are no items that need immediate attention. **Official Response from Rebecca Jordan:** > Thank you for sharing your wonderful experience with us! We’re delighted to hear that you appreciate the interactive functionality. Your feedback inspires us to keep delivering top-notch service. We appreciate the partnership! ### 41. ADP keeps things simple and understandable **Rating:** 5.0/5.0 stars **Reviewed by:** Jackie N. | Dentist, owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2025 **What do you like best about ADP Comprehensive Services?** Their website is very user friendly and easy to navigate. I have had to contact support a couple times and they have been very quick to respond and assist. I would like to spend as little time possible running administrative tasks for the business and ADP makes it easy to set up and convenient to utilize. **What do you dislike about ADP Comprehensive Services?** Their fees are higher than some competitors, and I don’t need to use every feature that is covered in those fees. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Running payroll and 401k. ADP help me get everything set up and adjusted when appropriate. ### 42. Amazingly Thorough & Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Cheri R. | Payroll/HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** I really appreciate how knowledgeable everyone has been. Every team member I’ve worked with has been friendly and helpful, always willing to assist. They’ve shared so many new tips and tricks with me that I hadn’t known before. **What do you dislike about ADP Comprehensive Services?** So far, I haven't found anything to dislike about the services. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP Comprehensive Services has greatly assisted us in automating many processes that we previously handled manually, such as managing our Time Off Policies. Additionally, they have provided valuable insights into various payroll procedures that I had not been aware of before. The changes they implemented have significantly lessened my workload. ### 43. HR and Payroll Support That Keeps Us Compliant **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about ADP Comprehensive Services?** ADP Comprehensive Services has been a great support for us on the HR and payroll side. They help us stay compliant, answer questions as they come up, and provide guidance when we’re working through more complex situations. It’s helpful having that partnership to make sure we’re doing things correctly and efficiently. **What do you dislike about ADP Comprehensive Services?** Implementation with everything takes SO long! **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Implementation issues that have lasted years to fully correct. **Official Response from Rebecca Jordan:** > Thank you for taking the time to leave a review. We’re happy to hear that you are having a great experience with compliancy. Your honest feedback is invaluable, and we appreciate you sharing your story. This helpful to our team! ### 44. ADP review **Rating:** 4.0/5.0 stars **Reviewed by:** Michael M. | CFO, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2026 **What do you like best about ADP Comprehensive Services?** Online technology from phone or lap top. **What do you dislike about ADP Comprehensive Services?** State and local tax filings not timely or missed. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** One stop place for payroll changes and benefit sign up. **Official Response from Rebecca Jordan:** > Hi Michael, We appreciate your review and honesty. This motivates us to provide excellent service every day, and the feedback is helpful to our team. That is nice to hear the online technology is meeting your needs. Thank you for recognizing our efforts, and we look forward to continuing success together. ### 45. Work in Progress **Rating:** 3.5/5.0 stars **Reviewed by:** Heather S. | Human Resources Generalist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 26, 2025 **What do you like best about ADP Comprehensive Services?** The continually updating features and processes for better use and keeping up with the industry standards. **What do you dislike about ADP Comprehensive Services?** Sometimes there is a lack of communication when submitting tickets through the case portal and some ADP associates will only send links for instructions instead of either setting up a call with us to discuss and go over then closing the case without time for us to ask follow up questions. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** ADP is processing our payroll which is allowing me and my manager more time in our day to complete HR tasks. ### 46. Great Overall Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Thomas A. | Chief Human Resources Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 06, 2023 **What do you like best about ADP Comprehensive Services?** Since ADP is essentially our payroll department, it avoinds us having to hire a payroll FTE **What do you dislike about ADP Comprehensive Services?** Sometimes there can be longer ait times during peak periods to talk to someone. That siad, you always have your dedicated payroll rep you can reach out to. **Recommendations to others considering ADP Comprehensive Services:** It's a great product that really saves me time and allows me to concentate on more strategic inititives. There's a buit of a learning curve, but well worth the investment. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** We,be been using ADP's Comp Payroll Service since 2021 and it's really helped us optimize our HR efforts. ### 47. Maybe **Rating:** 2.5/5.0 stars **Reviewed by:** Chynna S. | HR Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about ADP Comprehensive Services?** That there has been one helpful person who is either knowledgeable or who has no problem finding out what is going on **What do you dislike about ADP Comprehensive Services?** That there is a team of individuals who are never on one accord. It is kind of pointless to have the team all be in different locations and they cant get on the correct timezone as the client. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I cant really say if they are actually resolving problems. But they have been contributing when done correctly to find a resolution to the payroll issue we were having with quickbooks. ### 48. ADP Comprehensive Services Review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2025 **What do you like best about ADP Comprehensive Services?** I appreciate that there are extra resources available to support HR professionals, such as handbook assistance and access to a dedicated HRBP. These options add valuable support. **What do you dislike about ADP Comprehensive Services?** The cost of the product is a concern for us—our company is currently spending around 45,000 annually, even though we have fewer than 50 employees. This issue has already been raised with our HRBP. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I have been assigned the responsibility of revamping our company handbook. My HRBP mentioned that they would connect me with the appropriate team for support. Once I am contacted, having additional resources to assist with revising the handbook will be extremely helpful. ### 49. Time-Saving Service with Stellar Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jaryn H. | Human Resource Information System Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about ADP Comprehensive Services?** I find ADP Comprehensive Services to be a valuable tool that greatly enhances my work efficiency. The service is a tremendous time saver and is remarkably easy to use, consistently providing support that surpasses expectations. The payroll and benefits components are particularly valuable, complemented by the evolving analytics tool that we utilize extensively for data reporting. Additionally, ADP has facilitated integration with external vendors, creating seamless data flows. **What do you dislike about ADP Comprehensive Services?** I find the talent management module not as valuable as other aspects like payroll or benefits. I'd like to see a more robust talent module that is more connected to our needs, something more customizable. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** I find ADP Comprehensive Services a huge time saver, making payroll and benefits management easy and efficient, with valuable analytics for data reporting. ### 50. Wonderful! **Rating:** 5.0/5.0 stars **Reviewed by:** Courtney H. | HR Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** September 25, 2025 **What do you like best about ADP Comprehensive Services?** Everything has been excellent so far. ADP developed a digital platform specifically tailored to our needs, which has made our processing ten times easier. Whenever we have a question or require support, they respond immediately and are always prompt. **What do you dislike about ADP Comprehensive Services?** Sometimes they glitch, and having to wait during those moments can be annoying, but it has never been a constant disruption. **What problems is ADP Comprehensive Services solving and how is that benefiting you?** Everything related to compliance is covered, ensuring we never run into legal issues. The onboarding process is smooth, and managing all employee information is straightforward. ## ADP Comprehensive Services Discussions - [What kind of services does ADP provide?](https://www.g2.com/discussions/what-kind-of-services-does-adp-provide) - 1 comment - [What is comprehensive services ADP?](https://www.g2.com/discussions/adp-comprehensive-services-what-is-comprehensive-services-adp) - 2 comments - [View ADP Comprehensive Services pricing details and edition comparison](https://www.g2.com/products/adp-comprehensive-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-18+00%3A20%3A18+-0500&secure%5Bsession_id%5D=8a2bb2f0-dc2a-415c-98ce-5220ec8748a3&secure%5Btoken%5D=91f23a0eb51f316d90a49548f6883f8520367591a76b7d2b31085355ab9e60ec&format=llm_user) ## ADP Comprehensive Services Integrations - [Fidelity](https://www.g2.com/products/fidelity/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [QuickBooks Time](https://www.g2.com/products/quickbooks-time/reviews) - [Relias Assessments](https://www.g2.com/products/relias-assessments/reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) ## ADP Comprehensive Services Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Mobile Benefits Access **Basics** - Reporting - Interoperability - Performance **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Reports** - Score Cards - Customizability - Graphs and Charts - Dashboards **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Additional Functionality** - Dashboard - Cloud - Mobility **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Mobile Benefits Access - Integrations / APIs - Mobility **Cleaning** - Filtering - Levels of Measurement - Transformation **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Content** - Automation - File Sharing **Feedback** - Continuous Feedback - Requesting Feedback **Generative AI** - AI Text Generation **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Recruiting and Onboarding** - Sourcing and Candidate Identification - Interview Scheduling - Applicant Tracking **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction ## Top ADP Comprehensive Services Alternatives - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,100 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,224 reviews) - [BambooHR](https://www.g2.com/products/bamboohr/reviews) - 4.4/5.0 (4,578 reviews)