I wanted to love Namely, but unfortunately, it fell short in so many ways. From the beginning, the lack of engagement and implementation issues set us off to a rough start. It was a terrible experience overall, though I have to commend Wendy from the benefits admin backend integration—she was amazing. Nothing against her, and I hope she’s moved on to a company with a better reputation.
That said, I find it hard to believe many of the 3-5 star reviews here. I came from Gusto, excited to embrace a robust HRIS, but that excitement quickly faded. From implementation to customer service, everything was riddled with mishaps—especially with payroll and benefits. My advice? Find something else anything else!! Review collected by and hosted on G2.com.
Everything. As I mentioned, I really wanted to love it, but I found nothing about it to be user-friendly. For instance, HRIS and payroll are not integrated—you have to make changes in the HRIS system and then repeat the process in the payroll system. This completely defeats the purpose of investing in software designed to improve efficiency.
Payroll was a nightmare, taking us hours—not because of human error but due to system errors and a complete lack of clarity. When we called for support, we were constantly transferred between teams. Payroll support couldn’t address issues with HRIS time and attendance, and vice versa, which only wasted more time.
The lack of training across the board was alarming. To make matters worse, most of the people I worked with during the initial implementation—who were actually great—were let go after an acquisition. Some of them even reached out afterward to apologize for the terrible experience. Review collected by and hosted on G2.com.
Video Reviews
Easy to use, customizable HR Function tool
Namely is our intranet for the whole company
322 out of 323 Total Reviews for Namely
Overall Review Sentiment for Namely
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Namely's HR and payroll system is easy to use and intuitive. Our employees love it! The platform's user-friendly interface makes it easy to navigate requesting time off, using the Performance Management tool, eSignature function, updating personal profile information and enrolling in benefits. Additionally, Namely's reporting capabilities are top notch, enabling custom reporting and real time data. The payroll funtion is efficient and a time saver! Overall, we have been extremely happy with the switch from our previous HR/payroll system to Namely. Review collected by and hosted on G2.com.
Namely does have some areas for improvement. One of the notable drawbacks for our organization is the rehiring process, which can be time consuming since we have a large number of rehires during our event seasons. While this issue isn't a huge deal, it can still be frustrating when you have to rehire fifty people. They need to setup the onboarding process for rehires similar to how the onboarding process for new hires is. In addition, a feature that would be extremely helpful would be bulk actions for employee updates. However, this may be a non-issue for many organizations if they do not rehire many employees. Review collected by and hosted on G2.com.
Ernestine Townes, our Senior Payroll Specialist, has been a God-sent. Her support has been priceless. In the last few months, I have learned so much more about payroll processing and HR in my ten years of experience. In my training with Ernestine, she is very good at informing clients how to avoid costly payroll mistakes. I can ask her questions concerning other areas of the software, and she is always able to point me in the right direction. The rest of the Namely team is highly supportive. I process payroll twice per month for various departments. I feel like I am an expert at processing. The software has multiple feathers, I like how it keeps the organization informed of the anniversaries and birthdates of staff. Training is readily available to make the process seamless running operations. Review collected by and hosted on G2.com.
Client Space is my least-liked feature. I prefer to speak to a live person. I have experienced delayed response time on a few occasions with the billing department. Review collected by and hosted on G2.com.
The systems are very easy to use for both administrators and employees.They integrate nicely and our implementation was seamless. Their customer support team is flexible and in recent years they have added additional features that compliment our needs. Review collected by and hosted on G2.com.
The downside about Namely is once past implementation it can take a day or two to resolve day to day issues. Review collected by and hosted on G2.com.
it was sound good when we compare other HCM with this Review collected by and hosted on G2.com.
actully you have much features HR is difficult to understand as well as also Consuming much time Review collected by and hosted on G2.com.
After lots of experiences in different HRIS platforms and lots of researching the best option this time around, no other option came close to Namely. I love how holistic the tool is - everything from onboarding to workflows to performance to PTO all in one space. Namely integrates SO EFFORTLESSLY with JazzHR and Adobe Sign for things like recruitment and hiring and eSignature documents. Implementation was so thoughtful - each call was specifically geared towards one aspect of the platform. I loved having a real-life person walking me through the entire process and helping set up our customized platform. Rollout was so easy and our team members use Namely daily already for many of the features, with plans for expanding offerings Namely has throughout this year. Throughout the entire process, the support of the team - specifically, Jenna and Jesse - was incredible. I never felt like I was bothering anyone, had all of my questions answered with plenty of insight and support, and felt like the team actually cared to get to know me and our business needs v just selling the tool and passing us onto the next team. Review collected by and hosted on G2.com.
One of the features we would love to see offered with Namely is an easy way to build, send, and report on employee surveys. There is a workaround that can be offered within the Performance portion of the tool, but it's not easy or quick to set up and analytics is very limited. That said, Namely was super gracious in taking the time to walk me through that workaround but also offered up a few partners to look into and alternate survey options they saw many other clients utilize. Review collected by and hosted on G2.com.
There is very little to like. I suppose it does run payroll Review collected by and hosted on G2.com.
Where to start. The support team is almost useless. You log a ticket and their SLAs look like you might get a resolution in a day or two - that is never the case. I even submitted a ticket that was urgent and didn't hear back from anyone for 48 hours. On top of that, we've had tax tickets outstanding for MONTHS. Completely unacceptable.
I've been almost impossible to escalate these issues. I went to go message their CEO to tell them about this poor experience - guess what? They don't have one.
If you are considering this platform, don't. Not only was it shockling expensive, you will not get the value you are looking for from this.
UPDATE: After I logged this ticket someone from customer support reached out to try to make things better. They did not achieve this. I continue to not have clarity on our outstanding tax balances and the organization did nothing for service recovery nor took responsibility for their inability to do the proper calculations and factor in the additional costs of not having the costs submitted. I'm sure glad we paid them to do these calculations and that they we're not done. Review collected by and hosted on G2.com.
I like the option of having an HR Information system verses manual system where everything is stored and available immediately. Namely is very user friendly. The representatives are very helpful and always courteous and professional through Client Space. I like the fact that when solutions to Client Space inquiries are submitted the response provides step by step directions. I utilize Namely on a daily basis based on my role as the HR Director. The implementation phase was easy. We have been using Namely now for approximately 7 months, therefore some of the features and processes that we thought were right for us, we're not finding that tweaking is necessary. We are currently in the process of requesting some changes to what were originally integrated. Review collected by and hosted on G2.com.
Although I like the Client Space feature, often it takes more than 24 hours for a reply which can be frustrating when you're attempting to complete tasks. This doesn't happen often; however it should happen at all; particularly without some form of update. I would like to recommend that an option for the client to rate the order of importance of the inquiry would be helpful. An inquiry to Namely may not appear urgent, but it may be for the client for internal purposes. Review collected by and hosted on G2.com.
I have had a great experience with Namely. We were with an EOR and needd to move to direct hiring. I checked with Paylocity, Bamboo HR, and decided with becuase of their exceptional customer service and ease of us. We had the best implementation team who helped me go live within 10 weeks. They are super responsive and help you every step of the way. The system is easily navigatable and our staff had no issues getting use to the new systems. Review collected by and hosted on G2.com.
I would like Namely to offer Comp analysis and benchmarks for us to be able to able to compare salaries and benefits against industry benchmarks and competitors Review collected by and hosted on G2.com.
The interface is seamless to use and is visually pleasing. As a department of one, the entire implementation team made things a lot easier to digest as it was a huge lift for me to complete in a short amount of time.
There are many features I was excited to utilize that our previous HRIS did not offer. Customer support has been incredibly swift in response/resolution time and I love that you can talk to a real human! Review collected by and hosted on G2.com.
Having time separate from HRIS was a slight learning curve however employees can easily use the system and it provides much more visibility into hour details and reporting so overall, we are happy with this! Review collected by and hosted on G2.com.
