Namely Reviews & Product Details

I probably like the easy user interface of Namely, which feels like using social media with all the critical information in the right place. Our team often describes it as a user interface like Facebook, and it's intuitive and easy to understand because many people have used Facebook before. I also find the customer support easy to reach, with many different methods to contact them, which is treasured by us. The initial setup was very easy and fast. Review collected by and hosted on G2.com.

While it's easy to reach support, the quality has fallen over time. It feels like as time passes, the expertise and knowledge of support and system support has been falling. The system definitely feels like it's not being updated anymore and just maintained. Review collected by and hosted on G2.com.

It has a lot of features and things you can customize. Wide variety of reports to access.

Used to use it often - like several times a week.

Didnt have a chance to integrate it, as it came with our aquisition. Didnt have a need to implement it at that time as it was done for us, but it was difficult to sunset the program.

It was relativly easy to use once you knew how to use it, but I would say it was hard to find some features. Review collected by and hosted on G2.com.

Not always super user friendly, and glitchy. Have to go to 2 places sometimes to make a setting work.

Had to lean on support a lot to figure out why things were not working properly - didnt set them up properly.

Benefits administration was glitchy, as if we did not renew- it still renewed automatically with all benefits carriers, and this was not clear, and caused us a lot of issues at the time of sunsetting the program. Review collected by and hosted on G2.com.

Namely has been a helpful HRIS for our growing organization, especially when it comes to centralizing core HR functions like onboarding, payroll, and performance management. The interface is clean and generally intuitive for both employees and admins, which helps reduce confusion and cuts down on HR inquiries. We’ve especially appreciated its employee directory and org chart features, which make navigating the team structure easier. Review collected by and hosted on G2.com.

Customizing workflows for onboarding, offboarding, or promotions can be limited without involving support, and reporting could be more flexible and insightful out of the box. We'd love more user-friendly dashboards tailored to HRBPs and leadership with real-time data like turnover, DEI metrics, and engagement insights. It would also be great to have more control over document storage. Think tagging, version control, and permissions. Review collected by and hosted on G2.com.

Namely is our to-go HR platform for all our employees information, attendance tracking, payroll, information dissemination and performance review system. What I like with this platform is that HR system is all-in one and available 24 hours! Whether you need to submit a vacation leave or want to view HR announcement or other employees information, you can access the platform conveniently at your own home or office. Review collected by and hosted on G2.com.

I think they need to add additional features such as graphics for better app experience. Other app integration would be better. Review collected by and hosted on G2.com.

It has an intuitive user friendly interface which is easy to implement.

It is highly scalable hence ideal for all compny sizes and it gives value for money. Review collected by and hosted on G2.com.

I do not have issues with Namely. I like it. Review collected by and hosted on G2.com.

I wanted to love Namely, but unfortunately, it fell short in so many ways. From the beginning, the lack of engagement and implementation issues set us off to a rough start. It was a terrible experience overall, though I have to commend Wendy from the benefits admin backend integration—she was amazing. Nothing against her, and I hope she’s moved on to a company with a better reputation.

That said, I find it hard to believe many of the 3-5 star reviews here. I came from Gusto, excited to embrace a robust HRIS, but that excitement quickly faded. From implementation to customer service, everything was riddled with mishaps—especially with payroll and benefits. My advice? Find something else anything else!! Review collected by and hosted on G2.com.

Everything. As I mentioned, I really wanted to love it, but I found nothing about it to be user-friendly. For instance, HRIS and payroll are not integrated—you have to make changes in the HRIS system and then repeat the process in the payroll system. This completely defeats the purpose of investing in software designed to improve efficiency.

Payroll was a nightmare, taking us hours—not because of human error but due to system errors and a complete lack of clarity. When we called for support, we were constantly transferred between teams. Payroll support couldn’t address issues with HRIS time and attendance, and vice versa, which only wasted more time.

The lack of training across the board was alarming. To make matters worse, most of the people I worked with during the initial implementation—who were actually great—were let go after an acquisition. Some of them even reached out afterward to apologize for the terrible experience. Review collected by and hosted on G2.com.

Recognize the birthdays of colleagues at work Review collected by and hosted on G2.com.

nothing to think of for the moment, all good Review collected by and hosted on G2.com.

Namely's HR and payroll system is easy to use and intuitive. Our employees love it! The platform's user-friendly interface makes it easy to navigate requesting time off, using the Performance Management tool, eSignature function, updating personal profile information and enrolling in benefits. Additionally, Namely's reporting capabilities are top notch, enabling custom reporting and real time data. The payroll funtion is efficient and a time saver! Overall, we have been extremely happy with the switch from our previous HR/payroll system to Namely. Review collected by and hosted on G2.com.

Namely does have some areas for improvement. One of the notable drawbacks for our organization is the rehiring process, which can be time consuming since we have a large number of rehires during our event seasons. While this issue isn't a huge deal, it can still be frustrating when you have to rehire fifty people. They need to setup the onboarding process for rehires similar to how the onboarding process for new hires is. In addition, a feature that would be extremely helpful would be bulk actions for employee updates. However, this may be a non-issue for many organizations if they do not rehire many employees. Review collected by and hosted on G2.com.

Ernestine Townes, our Senior Payroll Specialist, has been a God-sent. Her support has been priceless. In the last few months, I have learned so much more about payroll processing and HR in my ten years of experience. In my training with Ernestine, she is very good at informing clients how to avoid costly payroll mistakes. I can ask her questions concerning other areas of the software, and she is always able to point me in the right direction. The rest of the Namely team is highly supportive. I process payroll twice per month for various departments. I feel like I am an expert at processing. The software has multiple feathers, I like how it keeps the organization informed of the anniversaries and birthdates of staff. Training is readily available to make the process seamless running operations. Review collected by and hosted on G2.com.

Client Space is my least-liked feature. I prefer to speak to a live person. I have experienced delayed response time on a few occasions with the billing department. Review collected by and hosted on G2.com.

Payroll made my life heaven and before it, it was manual so Ypu can imagine the hassle Review collected by and hosted on G2.com.

Data entry at the start I suppose was very hectic for me Review collected by and hosted on G2.com.