Save to My Lists

Mural Reviews & Product Details - Page 2

Mural Overview

What is Mural?

Mural is the #1 visual collaboration platform built for go-to-market teams. Our AI-powered, interactive workspace unlocks productivity and empowers transformation by giving your GTM function the tools and methods to align around your customer-led strategy and drive revenue faster. See how some of our current customers have realized the value of Mural in their organizations: -68% of surveyed organizations found that Mural equipped their teams to collaborate efficiently and think outside the box delivering impactful solutions as a result. -64% of surveyed organizations experienced an increase in alignment and decision-making following the implementation of Mural. -79% of surveyed organizations saw an increase in team engagement following the implementation of Mural. (Source: Mural Survey, 2022, Retrieved from third party vendor.)

Mural Details
Product Website
Discussions
Mural Community
Languages Supported
English
Show LessShow More
Product Description

Mural is on a mission to help every go-to-market team achieve alignment. With the right tools to collaborate, ideate, and execute customer-centered strategies, organizations can break down the silos that slow success down and get results, faster. Mural offers an intuitive and interactive collaboration space with purpose-built templates, enterprise-grade security, and industry-leading methodologies for the customer-obsessed. GTM teams can come together on an infinite canvas that is flexible and visual to brainstorm ideas, plan project timelines, and execute together quickly. Mural’s Facilitation Superpowers lead to increased engagement from teams, customers, and GTM partners, which transforms every meeting into a co-creation session. Mapping and storyboarding features speed up buy-in and decision making by demonstrating an understanding of customers’ needs and how to meet them. Mural AI can summarize key takeaways from interactions, or suggest new ideas to strategize how to get to ‘yes.’ Out-of-the-box and custom templates make it easy to share best practices to level up every teammate to be customer-obsessed.

How do you position yourself against your competitors?

Misaligned teams are fragmented, and the collaboration tools these teams use today are often found in your basic office suite. These generic tools confine insights in silos and slow execution down.

To unleash the power of your GTM teams and strategies, you need a collaboration platform that gets everyone across the GTM function aligned to drive business outcomes faster.


Seller Details
Seller
Mural
Company Website
Year Founded
2011
HQ Location
San Francisco, California
Twitter
@MURAL
13,958 Twitter followers
LinkedIn® Page
www.linkedin.com
579 employees on LinkedIn®
Description

Mural is a leading visual collaboration platform for accelerating go-to-market team alignment, decision-making and results. Trusted by 95% of the Fortune 100, Mural’s AI-powered, interactive workspace is designed to empower cross-functional teams to ideate, plan, and execute faster together by leveraging proven methodologies and visual tools. Learn more at mural.co.


B
Overview Provided by:

Mural Integrations

(4)
Verified by Mural

Recent Mural Reviews

KW
Kathya W.Enterprise (> 1000 emp.)
5.0 out of 5
"Mural has made a huge difference in my presentations"
The user-friendly navigation of the board and the ability to add content to it. Mural is very versatile and engaging to the user.
AS
Afzul S.Small-Business (50 or fewer emp.)
5.0 out of 5
"A Game-Changer for Seamless and Engaging Workshops”"
Mural is interface is designed for ease of use. I have been able to create custom boards tailored for strategy, problem-solving, idea validation, e...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Great tool for WFH Collaboration"
The amount of space we have to work, easy copy and pasting, the ability to organize our thoughts
Security Badge
Mural Security
Get security information from Mural to help you buy the right software. View Security Information

Mural Media

Official Downloads

Answer a few questions to help the Mural community
Have you used Mural before?
Yes

Video Reviews

1,420 out of 1,421 Total Reviews for Mural

4.6 out of 5
The next elements are filters and will change the displayed results once they are selected.
Search reviews
Popular Mentions
The next elements are radio elements and sort the displayed results by the item selected and will update the results displayed.
Hide FiltersMore Filters
The next elements are filters and will change the displayed results once they are selected.
The next elements are filters and will change the displayed results once they are selected.
1,420 out of 1,421 Total Reviews for Mural
4.6 out of 5
1,420 out of 1,421 Total Reviews for Mural
4.6 out of 5

Mural Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MuralQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
Log In
Want to see more insights from verified reviewers?
Log in to view review sentiment.
G2 reviews are authentic and verified.
PG
Senior Product Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

Really easy tool to use. Easy to work crossfunctionally and to visualise e.g. projects. There are many templates free to use and to start from and then adapt to your projects. Review collected by and hosted on G2.com.

What do you dislike about Mural?

As it is easy to invite people and work cross functionally, it is difficult to keep track of if someone changes something, e.g. by mistake. You can lock objects, but it is easy to forget to lock all objects that is good to lock. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

To visualise something, and to have one common workspace, instead of multiple documents at one or different Team sites. Review collected by and hosted on G2.com.

Verified User in Oil & Energy
UO
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

Has multiple collaborative tools that allow for conferencing, brainstorming, and documentation in numerous boards and applets, with interactive elements allowing for dynamic yet productive meetings. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Sometimes the interface can be a bit clunky, with issues such as participants accidentally moving board items (though admins are likely able to restrict this, it should be limited by default to prevent such cases), Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

In team meetings, Mural allows for structured collaboration sessions using the multitude of applets and features such as voting, storyboarding, and the like. With the freedom afforded to us, we can design all sorts of team activities for each meeting that are likely outside of the scope of what the developers initally envisioned -- the app has great customisability for this purpose. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

It's super easy (and intuitive) to use and there is a lot of different features that make MURAL helpful for planning, brainstorming, team building, and more, especially for remote teams. Review collected by and hosted on G2.com.

What do you dislike about Mural?

I wish there were more templates and icons available - they library is great right now, but would love to have even more options! Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

Difficulty of collaborating with teams and clients across different locations - it makes it so much easier to collaborate and share ideas. Difficulty tracking projects and displaying ideas - MURAL allows my team and me to track projects, timelines, deliverables, etc. in a very visual way that is customizable and easy to understand. Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

I love the ease of use and many of the different features which make it an ideal collaborative tool for remote work. I love the ability to add content such as icons and images without having to leave the Mural. Review collected by and hosted on G2.com.

What do you dislike about Mural?

Not much to say in terms of negative feedback. I would just encourage them to continue adding more features (especially for adding content through the app), but nothing comes to mind at the moment. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

I am part of a group that develops innovative solutions for our project teams, and Mural is our go-to resource for managing project tasks, brainstorming, and collaborating. Review collected by and hosted on G2.com.

MM
Enterprise Agile Coach
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

Mural is user-friendly and easy to navigate. I appreciate the outline feature as it helps keep my team organized during facilitation. Additionally, the icons add an enjoyable touch to the experience. Review collected by and hosted on G2.com.

What do you dislike about Mural?

I find the toolbar that appears to be obstructive while I am viewing the content on the board. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

I utilize Mural to facilitate training sessions, planning discussions, brainstorming activities, and process mapping. Review collected by and hosted on G2.com.

UM
Business Intelligence Performance Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

The most helpful thing about Mural for me has been it's simplicity. It doesn't pressure you into using a certain template or using it in a certain way. You can simply have a vision, and make it a reality just by using basic features on the infinite canvas. That's enough to spark creativity and focus on solving problems, whilst bringing people together (in person or virtually). Review collected by and hosted on G2.com.

What do you dislike about Mural?

It's hard for me to say since it's more of a want rather than a need, but I would like to see more integrations with other BI (business intelligence) tools such as Power BI. For example, you could have a Power BI report in a workspace, and then pin visuals from the report to the Mural canvas (somehow). The MURAL could be configured to refresh on a set interval so that it reflects the same data as in the Power BI report. Currently, Power BI is limited in terms of how creatively you can display visuals. You are limited by canvas size, shapes, style etc. However, leveraging Mural's environment, I could really see some beautiful reporting coming to life in a more engaging way, especially as users are able to annotate and engage with the data /visuals in a more meaningful way. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

One particular problem which Mural helped me solve relates to the quality assurance process of the Power BI reports our team produces. We produce several reports a month across a team of 16 people. One step in that process is called the peer review, which is essentially a step where 3 members of the team get assigned to do a review of the report, and make sure it's up to standards. This may include the functionality of the report, but also visually as well. Up until I joined the team, and for almost 1 year after, the peer reviews were done in OneNote. This involved the auditors leveraging a poorly formatted table in which they had to take screenshots of their findings, and then add comments to explain what it is they are flagging. After the auditing period concluded, a meeting would be held to go over the feedback. However, due to the lack of a proper template, there was no consistency in how the report owner would indicate whether the findings were accepted (and then subsequently, implemented) or rejected.

I deicded this had to be changed, and leveraged Mural to solve the problem. I created a process by which the report owner simply takes a screenshot of each page of the report, and pastes them into an area I defined for visual aspects of the report. There is another area created to log any functionality related findings. Now the auditors just have to use annotations (stick notes or comments) on the existing images to indicate their findings. If needed, they can take a screenshot of something that isn't shown in the image, which is not often the case.

Now, the peer review meeting time has gone down from 1 hour to 30 minutes or less, which is a huge time saving for our team. Not to mention, the quality of our reports has increased significantly, and the process is much more engaging and user-friendly. It feels more human, which is important because design is another form of human language and expression. Review collected by and hosted on G2.com.

LT
Líder de innovación
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

Tiene grandes facilidades para adaptarse a cualquier contexto en el que la necesites. Crear ejercicios colaborativos, hacer planes, flujos de seguimiento, diseñar propuestas, es un gran lugar para crear ideas y organizarlas a tu medida Review collected by and hosted on G2.com.

What do you dislike about Mural?

En algunas ocasiones no es tan sencillo conectar a usuarios que nunca antes lo han usado. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

Puedo mostrar y explicar claramente una idea

Puedo crear diseños útiles en pocos pasos

Puedo hacer ejercicios colaborativos Review collected by and hosted on G2.com.

Verified User in Consulting
CC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

I love the ability to work in a free-from manner and create my own structure rather than be constrained by formatting. I like that there are many different types of shapes and features, and I can still paste in images and links. I love the copy-paste feature from Excel that pastes each cell in as stickies. I appreciate how intuitive the tool is, making it easy for new users to engage quickly. Review collected by and hosted on G2.com.

What do you dislike about Mural?

I wish I could have variation in text formatting within sticky notes. Honestly, I have very few complaints. I love Mural, couldn't do my work without it, and I recommend it to anyone. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

Remote collaboration across teams, making it easy to brainstorm and work through new thinking with folks across the country.

Ability to conduct workshops with remote clients. Review collected by and hosted on G2.com.

Verified User in Telecommunications
UT
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

The ability to duplicate boards. A lot of the boards I use are very similar, and I tend to use about 3 different 'templates' - the ease with which I can duplicate boards saves me countless hours setting up new boards from scratch Review collected by and hosted on G2.com.

What do you dislike about Mural?

The desktop App for Mac has been down for sometime, and I much prefer it to the web version. The biggest issue I have with the web version is when I'm using my track pad to move around the board it often ends up triggering the 'back' in my browser and sending me to my previous URL. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

I'm a user researcher, so Mural makes notetaking and affinity mapping incredibly easy. Notes and insights are easily traceable, and I don't have to spend hours converting physical post-its to digital ones Review collected by and hosted on G2.com.

MK
Product Manager – Direct Appka
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Mural?

Set of functionalities is OK. Decent automation - automatic linking, templates, etc. Review collected by and hosted on G2.com.

What do you dislike about Mural?

I dislike the sticky notes layout picking and text sizes system. You cannot alternate among sticker layouts by simply dragging. Predefined text sizes are also not very good.

I also dislike the overall look, feels a bit cheap and archaic to me. Review collected by and hosted on G2.com.

What problems is Mural solving and how is that benefiting you?

It solves my need for a digital whiteboard to do product management stuff. Review collected by and hosted on G2.com.