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274 Muck Rack Reviews
Overall Review Sentiment for Muck Rack
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Searching for key terms and phrases to find what publications are covering that topic is super easy and then it leads you to that contact as well. Review collected by and hosted on G2.com.
The trends feature is a bit hard to use/track and manage. Review collected by and hosted on G2.com.
Muck Rack offers an excellent database with great organization tools. It makes it easy to track your interaction with a reporter over time. The search is especially good at finding reporters with recent articles in the space I am interested in. Review collected by and hosted on G2.com.
Performance is occasionally sluggish, although it is an infrequent problem. Review collected by and hosted on G2.com.
Customer Service is Amazing! The team wants us to succeed. Questions are answered in minutes, team checks in on us to make sure we aren't having any issues. They will also set up a one on one meeting with you for any reason.
As for the product itself: Access to journalist information, such as recent articles, email addresses and social media. Easy to send follow-ups, send out and schedule emails. Was trying to do PR with google spreadsheets and it was a crazy waste of time. If anyone is trying to do PR internally get MuckRack, it's more then worth it.
MuckRack Alerts! I almost forgot to add this. It doesn't seem to be 100% perfect, but so many journalists are so busy that they don't get around to emailing you when the article actually comes out. MuckRack alerts helps catch those articles so that you can send a thank you (another reason for a MuckRack calendar, next update please?) and promote to your followers the next amazing article. Review collected by and hosted on G2.com.
It's less of a dislike and more of a want list!
I would like a MuckRack calendar. Something that you can set dates and reminders to follow-up with journalists and see when your scheduled pitches are going out.
Another item I would like is a "How to make media lists" class for Michael Smart! Not the technical side, but how to make amazing go-to lists. Oh and "How to understand the reports", maybe "how to tell your client what the reports mean", something, "reports on MuckRack for dummies????". Honestly just more Michael Smart classes in general, his academy class was freaking amazing. If you haven't taken it, you are missing out, Review collected by and hosted on G2.com.
The customer service by far is fantastic. Most helpful and understanding folks. It's always a pleasure to deal with Muck Rack customer support. Review collected by and hosted on G2.com.
sometimes the most recent articles aren't displayed. I wish there were more descriptions for the people at various outlets. For example, a producer at a local station doesn't help me a ton. I need to know more which is obviously hard. Review collected by and hosted on G2.com.
In comparison to other tools, I love that MuckRack can provide in-depth, timely coverage reports, so I can manage my KPIs in real time. Review collected by and hosted on G2.com.
I haven't found much that I dislike...but I did find some of the operators in building the cleanest search a little frustrating at first, but the support team was there and available to walk me through it. Review collected by and hosted on G2.com.
The ability to find all types of writers/reporters. And the data! Super important for C-suite. Review collected by and hosted on G2.com.
Not being able to search further than a year-to-date on data. Very frustrating when you need to compare YOY Review collected by and hosted on G2.com.
This is an easy to use forum that pulls your in your published content. Such a great way to create a portfolio of your work. Review collected by and hosted on G2.com.
You manually have to update entries when an article changes and it doesn't notify you if a link breaks down the road. Review collected by and hosted on G2.com.
Easy to use and easy to find outlets. I'm not a techie and MuckRack's interface is very easy to figure out and use. Review collected by and hosted on G2.com.
The price - it's definitely on the pricey side! Review collected by and hosted on G2.com.
