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274 Muck Rack Reviews
Overall Review Sentiment for Muck Rack
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Search functions and ease of ability to keep up with topics of interest. Review collected by and hosted on G2.com.
There is currently nothing that I dislike about the Muck Rack software. Review collected by and hosted on G2.com.
They are always there to answer any question you have almost instantly on chat. Review collected by and hosted on G2.com.
I haven't really found much that is lacking in Muckrack besides how it handles undeliverables - they seem to be lumped in with contacts that lack information Review collected by and hosted on G2.com.
Accuracy of database, responsiveness of team, ease of sending pitch emails Review collected by and hosted on G2.com.
Sometimes search can be a little tricky; beats/topics could be more refined Review collected by and hosted on G2.com.
It feels intuitive, and it feels like it was tailor-made for Public Relations professionals. Review collected by and hosted on G2.com.
The fact that it can only send pitches to small amounts of recipients at a time without generating issues. Review collected by and hosted on G2.com.
- Most trustworthy database of media contacts: Muck Rack is LinkedIn for journalists, so often, journalists themselves update their job changes and contact information.
- Stellar customer service, including quick lookup and updating of contact information when missing or out of date
- Pitch tool with emails views and click data is extremely helpful Review collected by and hosted on G2.com.
- Muck Rack focuses on traditional media, so it misses smaller trade journals, news websites and blogs for your coverage reports and alerts
- Search strings for alerts are hard to program. The Boolean logic needs to be re-jiggered often to exclude irrelevant results, even though they were set up with the customer service team's help
- Alerts can sometimes break and send you multiple emails for the same alert more than two dozen times (has happened more than twice in the last month!)
- Email needs to be reconnected often because the integration into the Pitch tool breaks Review collected by and hosted on G2.com.
I like the journalist search function. It helps me find journalists for myself and my coworkers to create and complete and comprehensive media list Review collected by and hosted on G2.com.
I wouldn't say I like that the search engine needs the name to match the journalist's name. I.e., if a journalist goes by both Robert and Bob, only one of those names will work Review collected by and hosted on G2.com.
The interface is so user friendly, they have the most comprehensive database of reporters, editors, producers, etc. So much better than the next closest competitor. Review collected by and hosted on G2.com.
There's really nothing to dislike! It's the best and easiest to use contact database out there. Review collected by and hosted on G2.com.
The search function is the aspect I use most frequently and it is pretty comprehensive. Review collected by and hosted on G2.com.
When a story is updated on the website, the date on the search engine changes. For instance, a story dated Feb. 2, 2021 is actually from four years earlier but was recently updated or referenced in social media. This makes for a lot of interaction with MR staff to correct the record. Review collected by and hosted on G2.com.
I like how I can easily search and build media lists as well as build custom or automate coverage reports. Review collected by and hosted on G2.com.
I would like to be able to add customized fields and columns in media lists and article reports for company view only. Review collected by and hosted on G2.com.
I appreciate the quarterly meetings with the product manager, which have sometimes resulted in our suggestions getting implemented. Review collected by and hosted on G2.com.
Sometimes it feels like the responsiveness of the site is slow. Review collected by and hosted on G2.com.
