Motive Reviews & Product Details

The customer service for Motive is responsive and careful. We've been with Motive for 4 years now, and navigating the system as it has developed has been interesting, but at least we know that they are always trying to make improvements. The address for where our trucks are at is an awesome feature, and I've found it very easy to find our trucks wherever they may be in the US and Canada. When hooking the ELD to the truck, the directions were very simple and easy to follow. This tool is imperative for our operations team. Even our people in accounting use their access to check drive history and to make sure our guys don't miss out on breakdown pay, which our guys neglect filling out paperwork. It seems extremely accurate. Management and accounting use Motive several times a day. We would be crippled without this tool and I don't know how we ran without it. Review collected by and hosted on G2.com.

Sometimes I miss the deadline for when to request a video. One more day might be helpful. Review collected by and hosted on G2.com.

I have been using Motive for a while and as a Safety manager in trucking it made my job easier. Motive has faetures for a better safety managemant and it's very useful if you want to improve your company Safety score. It shows details as disconnects, violations and it has many coaching events. Review collected by and hosted on G2.com.

I find only two negative things on Motive. First, on the Settings (grey) dashboard, when selecting the "Drivers" section, it doesn’t allow you to select drivers by name. Instead, they appear mixed up, which makes it a bit difficult to organize and manage them quickly. This could use some improvement for better efficiency. Second, I find that Motive doesn’t offer training courses for drivers. While there are some great resources available for fleet managers, as a Safety Manager, it’s challenging for me to explain my perspective on the driver app to the drivers without more targeted training options. It would be great if Motive could consider adding some driver-specific courses within the app to help improve understanding and compliance. Review collected by and hosted on G2.com.

There are many aspects of Motive that I like. The best part of Motive is the software is easy, if you need to review driver logs for HOS or events it is so simple. Keeping the drivers informed is important and Motive makes this easy as well. The management and reporting side of the application are very nice and easy to use, from the driver aspect the app just works based on the settings that the company sets. There is a report for just about any amount of knowledge you want to glean from the app and there is just about any integration you could hope for. This application is continuously evolving to make things better. Review collected by and hosted on G2.com.

Sometimes we do have issues that require higher levels of support and those issues can sit in the development black hole for a while. Review collected by and hosted on G2.com.

Receiving emergency service calls can throw a wrench in your daily schedule. With Motive it has streamlined my response time to customers because I can now accurately provide an ETA for the technicians arrival. The option to find my closest truck to "X" address is the biggest help in my day to day responsibility. I spend less time making phone calls to find out the locations of our techs which allows me to provide a faster response time to our customers. I use Motive daily, multiple times a day - at this point, I don't know that I could get through a day without it. Review collected by and hosted on G2.com.

I have not ran into a downside yet, I am still learning different tools the site has offer. There are a lot of different options to choose from, if there was a way to customize only using "X" tools to customize to the needs of the user, that could be helpful but not a deal break whatsoever. It would be helpful for the GPS to update on our assets more frequently than every few hours. Review collected by and hosted on G2.com.

We've been using Motive for our company, and it has been a game-changer. The platform offers everything we need to efficiently manage our fleet, from ELD compliance and GPS tracking to dash cams and fuel monitoring. The system is user-friendly, reliable, and packed with features that streamline our operations.

Motive has helped improve our overall efficiency, and I highly recommend it to any company in the logistics or transportation industry. It’s a great investment for fleet management. Review collected by and hosted on G2.com.

When i click on a unit location to open in Google maps, I only want to know where it is and it opens with a route from my current location to the unit location. Also, when i copy the coordinates and put them in Google maps, regularly gives me an incorrect location. Review collected by and hosted on G2.com.

The representatives assigned to your company fleet are dedicated and hard-working to ensure everything runs smoothly, whether it's the dashboard or purchasing products. Quick, friendly replies!

Meets all our companies needs for the most part. Review collected by and hosted on G2.com.

Billing is a problematic situation. They have no area to enter a swift code to make billing easier for Canadian companies who want the payment taken from their bank account.

Billing does not send out invoices in time and so you have to ask for the invoice to be sent out. In turn, causes payment delays. If they do send the invoice out, they send it with "past due" invoices they are inquiring about even though payments are sent a long time and just haven't been properly received in their system.

Representative turn over gives whiplash. It seems someone new is assigned every couple months (might be a bit sarcastic) but it sure seems that way. Review collected by and hosted on G2.com.

The easily accessible tabs that give in depth information regarding each of your drivers. You can identify and monitor as a whole or manage each as an individual unit. The automated help feature makes it great when having questions or concerns. They will have your back every step of the way! This is something i use every single day. Review collected by and hosted on G2.com.

When a novice driver needs to complete an action from their end such as sign logs, it is a bit difficult to explain how to navigate throughout the system. But no worries, if there are any questions the team will always be there to help. Review collected by and hosted on G2.com.

I like that it easy to monitor the fleet in order to make quick decisions based on changes throughout the day. As long as the devices are connected appropriately, this makes calling audibles much easier to navigate. Review collected by and hosted on G2.com.

We frequently get feedback that the ELDs lose connection with mobile devices. This causes frustration and confusion when it comes to log compliance. I find that load times navigating to different pages within Motive to be difficult to handle when trying to review several events in a small time frame. Review collected by and hosted on G2.com.

This software is so user friendly and simple to use. There is so much information that the monitors can pull, and the camera's are such high quality! We have over 40 trackers and cameras installed and as we grow, we will add more to our system. From tracking trucking times, to traffic notification, too incident investigations and accident reviews, this system can do it all. Not to mention the maintenance tracking! Check it out! You'll be glad you did! Review collected by and hosted on G2.com.

I'd say that the least likable thing about Motive is the ever changing account managers. It made invoicing at the beginning a nightmare due to never knowing who was the correct person to reach out too. Review collected by and hosted on G2.com.

I like how easy it is to learn the app. It is very user friendly and can be learned in a short period of time. Review collected by and hosted on G2.com.

We seem to change reps way too often. It would be nice to build a relationship with one person. It makes you a bit shy to do so when you know it is only a matter of time before that person is gone and you are on to the next rep. The AI Dash cam has a video qulaity issue. The tape that is used on the bracket is so strong it does not come off in times of replacing a windshield or if a driver leaves. We have been waiting for over a month for replacement brackets and have not seen anything yet. I have emailed several times and have not seen anything other than "they were sent". Review collected by and hosted on G2.com.