Motive Reviews & Product Details

Motive is user friendly, for both drivers and dispatchers, customer service is available 24/7 and it's not an automated number! You get to talk to a real person. What I really like is that I have my own service rep that helps me whenever I need to order items, if I have a random question or he just calls to check in some times!! I would recommend Motive 100%

The driver platform is very easy for my drivers to navigate and I hardly ever get any complaints from them. Training for new drivers typically takes 1 day, yes 1 day! It's that simple. Also, they are always adding new features and asking my opinion. I truly find that out of all of the trucking platforms, Motive is by far the best that I have used !! Review collected by and hosted on G2.com.

I don't have much to dislike about Motive, however, if I could change anything, it would be that information about past trips would stay in the cloud longer than 1 year. I'd like to see that changed to 5+ years, even if we had to pay more for our subscription I believe this could prove to help companies such as mine. Review collected by and hosted on G2.com.

The customer service for Motive is responsive and careful. We've been with Motive for 4 years now, and navigating the system as it has developed has been interesting, but at least we know that they are always trying to make improvements. The address for where our trucks are at is an awesome feature, and I've found it very easy to find our trucks wherever they may be in the US and Canada. When hooking the ELD to the truck, the directions were very simple and easy to follow. This tool is imperative for our operations team. Even our people in accounting use their access to check drive history and to make sure our guys don't miss out on breakdown pay, which our guys neglect filling out paperwork. It seems extremely accurate. Management and accounting use Motive several times a day. We would be crippled without this tool and I don't know how we ran without it. Review collected by and hosted on G2.com.

Sometimes I miss the deadline for when to request a video. One more day might be helpful. Review collected by and hosted on G2.com.

I have been using Motive for a while and as a Safety manager in trucking it made my job easier. Motive has faetures for a better safety managemant and it's very useful if you want to improve your company Safety score. It shows details as disconnects, violations and it has many coaching events. Review collected by and hosted on G2.com.

I find only two negative things on Motive. First, on the Settings (grey) dashboard, when selecting the "Drivers" section, it doesn’t allow you to select drivers by name. Instead, they appear mixed up, which makes it a bit difficult to organize and manage them quickly. This could use some improvement for better efficiency. Second, I find that Motive doesn’t offer training courses for drivers. While there are some great resources available for fleet managers, as a Safety Manager, it’s challenging for me to explain my perspective on the driver app to the drivers without more targeted training options. It would be great if Motive could consider adding some driver-specific courses within the app to help improve understanding and compliance. Review collected by and hosted on G2.com.

There are many aspects of Motive that I like. The best part of Motive is the software is easy, if you need to review driver logs for HOS or events it is so simple. Keeping the drivers informed is important and Motive makes this easy as well. The management and reporting side of the application are very nice and easy to use, from the driver aspect the app just works based on the settings that the company sets. There is a report for just about any amount of knowledge you want to glean from the app and there is just about any integration you could hope for. This application is continuously evolving to make things better. Review collected by and hosted on G2.com.

Sometimes we do have issues that require higher levels of support and those issues can sit in the development black hole for a while. Review collected by and hosted on G2.com.

Motive is simply a one stop shop for trucking software and equipment. Being able to track our trucks is just the start of what we can do with this software. We have been using Motive for about a year and still have not fully realized just how much information is offered. You can track fuel mileage across your whole fleet. Pick out which trucks are performing better than others. The forward facing camera has also qualified us for a lower insurance premium. They also have helped us dispute traffic incidents or accidents bc we have everything on camera. It gives drivers confidence that they will not be wrongfully accused of something they didnt do. The ELD for our semi trucks has been so much easier than ELDs of the past. It has cut down many hours for those in the office and also provides peace of mind knowing our drivers logs are correct and legal. Pricing is also among some of the best in the industry for what is provided. Customer Service has also been top of the line. Review collected by and hosted on G2.com.

So far I havent had any issues that were not taken care of right away. Most things just take time to figure out and once you are familiar it is a breeze. Review collected by and hosted on G2.com.

Receiving emergency service calls can throw a wrench in your daily schedule. With Motive it has streamlined my response time to customers because I can now accurately provide an ETA for the technicians arrival. The option to find my closest truck to "X" address is the biggest help in my day to day responsibility. I spend less time making phone calls to find out the locations of our techs which allows me to provide a faster response time to our customers. I use Motive daily, multiple times a day - at this point, I don't know that I could get through a day without it. Review collected by and hosted on G2.com.

I have not ran into a downside yet, I am still learning different tools the site has offer. There are a lot of different options to choose from, if there was a way to customize only using "X" tools to customize to the needs of the user, that could be helpful but not a deal break whatsoever. It would be helpful for the GPS to update on our assets more frequently than every few hours. Review collected by and hosted on G2.com.

We've been using Motive for our company, and it has been a game-changer. The platform offers everything we need to efficiently manage our fleet, from ELD compliance and GPS tracking to dash cams and fuel monitoring. The system is user-friendly, reliable, and packed with features that streamline our operations.

Motive has helped improve our overall efficiency, and I highly recommend it to any company in the logistics or transportation industry. It’s a great investment for fleet management. Review collected by and hosted on G2.com.

When i click on a unit location to open in Google maps, I only want to know where it is and it opens with a route from my current location to the unit location. Also, when i copy the coordinates and put them in Google maps, regularly gives me an incorrect location. Review collected by and hosted on G2.com.

The representatives assigned to your company fleet are dedicated and hard-working to ensure everything runs smoothly, whether it's the dashboard or purchasing products. Quick, friendly replies!

Meets all our companies needs for the most part. Review collected by and hosted on G2.com.

Billing is a problematic situation. They have no area to enter a swift code to make billing easier for Canadian companies who want the payment taken from their bank account.

Billing does not send out invoices in time and so you have to ask for the invoice to be sent out. In turn, causes payment delays. If they do send the invoice out, they send it with "past due" invoices they are inquiring about even though payments are sent a long time and just haven't been properly received in their system.

Representative turn over gives whiplash. It seems someone new is assigned every couple months (might be a bit sarcastic) but it sure seems that way. Review collected by and hosted on G2.com.

The easily accessible tabs that give in depth information regarding each of your drivers. You can identify and monitor as a whole or manage each as an individual unit. The automated help feature makes it great when having questions or concerns. They will have your back every step of the way! This is something i use every single day. Review collected by and hosted on G2.com.

When a novice driver needs to complete an action from their end such as sign logs, it is a bit difficult to explain how to navigate throughout the system. But no worries, if there are any questions the team will always be there to help. Review collected by and hosted on G2.com.

I like that it easy to monitor the fleet in order to make quick decisions based on changes throughout the day. As long as the devices are connected appropriately, this makes calling audibles much easier to navigate. Review collected by and hosted on G2.com.

We frequently get feedback that the ELDs lose connection with mobile devices. This causes frustration and confusion when it comes to log compliance. I find that load times navigating to different pages within Motive to be difficult to handle when trying to review several events in a small time frame. Review collected by and hosted on G2.com.