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102 Mindmatrix PRM Reviews
Overall Review Sentiment for Mindmatrix PRM
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Monthly check in calls. Keeps us on track and easily adjusts campaigns. Review collected by and hosted on G2.com.
I guess if I had to come up with something I would say that collateral doesn't match 100% of our offerings. Review collected by and hosted on G2.com.
Love the concierge service to set up the automation of email and social media. Since our blog is incompatible with automation, obtaining content to paste in is easy enough. I gather what matches the running campaigns while on a call with my account rep and a blog can be added in 30 minutes or less. My account rep is top of their game with excellent follow through.
Our contacts come from active connections only (I don't purchase lists,) but the info is being read and getting follow-through. The social media and blog activity is helping our site to be found and contacts made from there. My PSA tool automatically updates the lists used for automation and segmentation.
Reports and metrics are useful. Review collected by and hosted on G2.com.
Sometimes the blog content has spelling, grammar or punctuation errors. When there is an issue, support has not always been as responsive, but my account rep has gotten things sorted in the end.
I know one of our vendors, Datto, uses the platform. It would be wonderful if I had access to their content from my primary account so it could be included in our campaigns. Review collected by and hosted on G2.com.
The most helpful thing about Mindmatrix is marketing consultant, Himanshu Rana. He always takes the time to answer any questions we have about our marketing campaigns. He offers the best advice to help drive more people to our website and increase our customer base. If we are having trouble navigating the portal, he makes himself available to show us the best approach to get the information we need. Review collected by and hosted on G2.com.
I wish it were possible to bulk edit some client info. For example, if we have a salesperson leave and need to reassign the contact to someone new it can be time-consuming to go in and change them one by one. Review collected by and hosted on G2.com.
Definitely like having a consultant who understands how the software works interact with us on a regular basis - this forces us to work on marketing even when we feel we are too busy to give it proper attention. The automated system makes it easy to setup up and run campaigns. Pre-written social posts, blog posts, and emails save us time and effort. Integration with ConnectWise Manage makes it easy to track interactions. Review collected by and hosted on G2.com.
Content groups are sometimes named in ways that make determining the underlying content confusing. Blog posts usually need tweaking to make the wording / syntax sound "professional", and sometimes contain obvious typos, etc. Review collected by and hosted on G2.com.
Strong content and very simple email drips. Leads are scored by how interested they are in our services Review collected by and hosted on G2.com.
The email builder is nearly impossible to use, but the support team is able to create emails for us. Review collected by and hosted on G2.com.
MindMatrix has excellent content available for utilizing within a company that does not always have time to create the content themselves. They provide helpful monthly webinars, great customer service, and make every effort to meet requested deadlines. The tracking of client information for Sales and Reporting purposes is invaluable. Review collected by and hosted on G2.com.
Not having the ability to re-activate social media accounts automatically is always a bit burdensome. The occasional error with campaigns being sent out to clients also happens, which can be frustrating. Sometimes the turnaround time is longer than expected. Review collected by and hosted on G2.com.
There is nothing I can point to that is good or better than any other free platform out there. I am suspicious of reviews that say the platform is great. They must not actually use it. The only thing that is mildly acceptable is their drip campaign builder, though it is not intuitive and hard for non-tech-savvy people to use. Review collected by and hosted on G2.com.
You will spend 3 times as much time creating an email campaign than any other platform. There is limited flexibility in building campaigns and any personalization is rudimentary at best. Support is extremely slow and bugs come up all the time. For a platform we are paying for this is about the worst software as a service I have ever used. Review collected by and hosted on G2.com.
My Account Consultant - Himanshu Rana - is a valuable addition to my marketing team! His continuing engagement and guidance are right on for my business model. He recommends excellent content for our campaigns. The client portal is easy to use and contains a lot of valuable information. Review collected by and hosted on G2.com.
There are no downsides to using MindMatrix. Review collected by and hosted on G2.com.
Monthly meetings to remind us to stay on top of things. A lot of the time we get busy and forget the action items. Being able to forward new content/marketing material as well as ideas thats converted into a campaign. Review collected by and hosted on G2.com.
Sometimes it takes awhile for leads to percolate but that's expected. If the rep you are using does not stay on top of the campaigns, your scoring drops off and you can easily lose hot/high interest leads. Review collected by and hosted on G2.com.
