Mercury Reviews & Product Details

I liked that the account can be opened online without needing to go anywhere. Technical issues are resolved within the day. Review collected by and hosted on G2.com.

For some reason, not all payments go through. This can be quite inconvenient because transactions take four days to process. You notify your partner that the payment was sent, but then it gets returned, and I have to use another bank to complete the transfer. This delays payments. When I reach out to customer support to ask why a transaction didn't go through, they say it's because the recipient bank isn’t responding. This seems odd, as my partner confirms there are no restrictions on their end for receiving payments.

There is also a button to join the loyalty program. I sent a request, but no one responded. Review collected by and hosted on G2.com.

Mercury caters to startups and small business. The interface is great, alllows for easy tagging of purchases to ease separation/filtering for tax purposes, and the support team (who I have only had to contact once in 2 years is responsive and very friendly. Additionally, the ability to create virtual cards on the fly and set spending limits for them is great for tracking employee spending. Review collected by and hosted on G2.com.

For long term use cards, it would be nice to request additional in business name only. That would allow for generalization between employees and be easier than having to use NFC for some usage. Review collected by and hosted on G2.com.

-- user interface and experience is good Review collected by and hosted on G2.com.

- hidden compliace

- lack of transparency in communication

- terrible support

- not customer oriented approach

- continious changing of rules

- they blocking our account without explanation of reason Review collected by and hosted on G2.com.

Mercury has a very user-friendly interface. It’s easy to make payments, and everything feels intuitive. Review collected by and hosted on G2.com.

We were generally satisfied with the bank until it became clear that Mercury is quite unreliable.

Our company, a Delaware C Corp, worked with Mercury for almost two years without any issues on our end. We have numerous clients in the US and Europe, as well as contractors, so we constantly received and made payments. The founders are residents of the US, UK, and Georgia.

At one point, the bank requested proof of residency for our US-based founder. The very next day, without waiting for the ID upload, we were suddenly notified that our account would be closed, with no possibility to appeal. In one day, our account, which handled all our payments, invoices, and contractor fees, was abruptly shut down without explanation.

Mercury also has other downsides, like slow support with responses taking 2-3 business days, which is unacceptable for a modern bank, as most offer live chat with an agent.

But the biggest drawback is the bank’s unreliability. Even as an established business with a solid record, founders in the US, and reputable clients, your account can be closed without warning or reason.

As a founder, I can’t recommend Mercury. I’d suggest Brex or Chase, which have proven to be more reliable. Review collected by and hosted on G2.com.

For us, Mercury was the obvious choice after incorporating via Stripe Atlas and having an internationally based co-founder with non-US citizenship. The KYC onboarding was virtually without headaches, just make sure your non-US co-founder has a passport as this will hold up the process Review collected by and hosted on G2.com.

During the initial onboarding, I discovered a bug in the process/interface that occurs only once per user. When I tried to report the issue, they requested a screen recording, which was impossible to provide since the bug can only be replicated a single time during onboarding. Because they didn't understand that a video recording wasn't possible, the bug report wasn't taken seriously. Review collected by and hosted on G2.com.

I love the panarama view of all my accounts. As an entreprenuer, I have many busineses and now it is easy to just see all my accounts in 1 view. It was pretty easy to setup each account. I integrated my mercury accounts with my other payment processor account. I use mercury every month and that says a lot. Review collected by and hosted on G2.com.

I wish that the credit card is an actual credit card and not a charge card with fewer requirements. Review collected by and hosted on G2.com.

An excellent, easy-to-use interface, and free transfers/deposits/wires, what's not to like about Mercury's offerings in 2024?

Summed up:

- Fast, free transfers that are easy to set up

- Customer support that is always on point and helps with any issues that you face.

- The ability to create multiple accounts and add multiple users based on your needs. Review collected by and hosted on G2.com.

- Easier access to treasury/interest-bearing options would mean I would put in a meaningful balance versus using it in a more limited capacity.

- No cashback on its debit cards seems a bit underwhelming when it comes to larger transactions and holding an effectively frozen $25k deposit doesn't seem ideal as an alternative. Review collected by and hosted on G2.com.

Mecury offers non-US business owners an easy route to opening a US Business Bank account. Their app and site are easy to use, fees are very competitive and they provide great support when you need help. Highly recommended. Review collected by and hosted on G2.com.

Not found any yet, maybe delays in getting the cards shipped internationally? That took longer than I expected but they have virtual cards you can use straightaway so it wasn't really an issue. Review collected by and hosted on G2.com.

Mercury has built a nice set of things to support startup over the year - from their Raise program that selects startups for help with fundraising, to getting paid by sending invoices from Mercury. I started using them when we raised our round for Checking and Azlo closed. I am glad I chose them. Review collected by and hosted on G2.com.

Offer a regualr credit card with lines instead of one you have now which is back by deposits. Review collected by and hosted on G2.com.

Mercury was the first bank that opened the path for me as a global entrepreneur. Since then, it help me to thrive along the years and never had problems with it. Its simplicity it's something to be proud for. Review collected by and hosted on G2.com.

It would be awesome if we had the opportunity to invest inside the Mercury App. Review collected by and hosted on G2.com.