Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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We're new to Meltwater, but so far everything about it has been incredibly straightforward. We're using the program to take our social listening to new heights! Review collected by and hosted on G2.com.
Nothing yet - still learning the program, but either way can't see myself having difficulty with any of it! Review collected by and hosted on G2.com.
I liked the fact that the Meltwater support team is very approachable. They are fast in their communication and offer great support. I also really like the fact that Ingrid and James are strategically very involved, they are open to meet about any topic, and share strategic feedback for our clients which was of great value. I am working with Ingrid a lot, and it's a big pleasure working with her. Review collected by and hosted on G2.com.
Overall I am very happy with the cooperation with Meltwater, especially on a service level. Regarding expectation management towards our client, it's sometimes been a challenge. As the paid reports via our tooling were (after hard work) not meeting the client's expectations in the end and this was what the client wanted to have in the end. However Meltwater pushed this and gave everything to help us trying to reach these goals. I appreciated that other opportunities were always looked into and presented, and Meltwater supported me in keeping our client happy. Review collected by and hosted on G2.com.
The thing I like best about Meltwater is the platform's usability. As a public relations professional, every day is spent researching and finding contact information for the latest press send, and Meltwater allows you to intuitively build reporter lists that are finely tuned to your subject matter. If there's one thing I've learned about reporters, it's that they don't like to receive irrelevant press releases, so to be confident in who we're targeting with our sends is invaluable. Review collected by and hosted on G2.com.
Despite the platform being easy to navigate, it still has a few kinks that force you to be creative when using it. One of those is the "beat" filtered search tool. When trying to eliminate reporters that aren't relevant to the topic of your press send and separating by beat, it generates a list of reporters that all list that beat. Unfortunately, Meltwater does not have a way to pick beats you want to exclude. It would help if there was a feature to keep the reporters narrowly focused on the beat of interest and adjacent beats, but remove reporters whose beat breadth is much broader and not of interest for your reporter list. Review collected by and hosted on G2.com.
That we can monitorize all the digital ecosystem: social media, news, blogs, comment and we can get insights or prevent crisis Review collected by and hosted on G2.com.
That we can only analyze 13 months before Review collected by and hosted on G2.com.
Meltwater has expanded their social listening tools, and continue to improve reporting. The interface is fairly intuitive, and organized around creating reports. The account staff are knowledgeable and willing to help with using the product. I like being able to export the base data layer and check the articles that contribute to the report. Review collected by and hosted on G2.com.
A limited number of user logins even though it's an expensive tool (not more expensive than competitors, but a big line item just the same). Review collected by and hosted on G2.com.
The structure to be able to perform the analyses, in addition to having various types of reports and high-value alerts. Review collected by and hosted on G2.com.
That sometimes it tends to be very slow and that when downloading the info in Excel, some mentions are lost. Review collected by and hosted on G2.com.
The chance of having all the information I need in a single platform. Review collected by and hosted on G2.com.
I would like to have the audience growing tracker of the profiles I admin and the influencers' profiles all together in the same place, due to the kind of reports I do. Review collected by and hosted on G2.com.
