Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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There are some interesting visualisations such as word cloud and top territories.
Massive amount of data being collected.
The parts of the tool that provide an easy way to compare/contrast searches are valuable. Review collected by and hosted on G2.com.
The social media account management (loading in Instagram / Facebook pages) isn't manageable timewise.
Am yet to find a use case that makes the tool essential for our day to day.
Data access is largely tricky. I'm not aware of a way to easily export and interrogate data.
Missing complete TikTok data Review collected by and hosted on G2.com.
I appreciate the customer service and the media tracking and reporting. The daily monitoring reports we set up were helpful in a crisis. I don't have experience with competitors. Review collected by and hosted on G2.com.
The positive and negative analyses in some reports weren't always accurate—more flexibility in the research. The interface needs to be more user-friendly. Somebody could improve the words by allowing more control by the user. Review collected by and hosted on G2.com.
the self-serve tool which can give me real time data anytime. It's good for agency to get data for pitching proposal and set up any crisis report. The wide coverage of countries and languages also serve multi-markets requirement. Review collected by and hosted on G2.com.
The lack of social channels in China, epscially two big ones - weibo and wechat
Limited posts on Facebook and no posts on Instagram being captured
Inaccurate sentiment Review collected by and hosted on G2.com.
Easy to use, great visuals, like that it's easy to build charts and filters to get the information I need. Customer service is great. Review collected by and hosted on G2.com.
My biggest struggle is that the screen captures in the help are in French. It's difficult to figure out things on my own when I can't read the screens. Review collected by and hosted on G2.com.
Continuous innovation and improvement in the SaaS solution
Expert in social media intelligence and social listening
Local team to decipher social media culture and societal trends in different parts of the world Review collected by and hosted on G2.com.
The announcement of the innovation and tool improvement is often much more promising than the actual output
The support service quality is not satisfying, for example, the quality control process for some projects is missing, information is not always transparent, etc
They have great difficulty managing transversal and complicated projects
It seems the team's turnover rate is high, and they often report a lack of resources issues Review collected by and hosted on G2.com.
Meltwater's comprehensive and real-time media monitoring tools are the best in the market for fast and reliable intelligence gathering. Review collected by and hosted on G2.com.
The cost of Meltwater is quite high, and while the price tag is worth it there are additional costs for expanded access that are difficult to anticipate when signing on for the service. Review collected by and hosted on G2.com.
Meltwater offers an easy-to-use interface with all the tools you need to successfully, track monitor and distribute communications. It's an integral piece of my comms strategizing. Review collected by and hosted on G2.com.
Creating regular reports and updates on your own coverage can be a little challenging to do alone, but leveraging Meltwater's super accessible support teams and my own account manager make it much easier. Review collected by and hosted on G2.com.
The Meltwater social media listening tool is a good monitoring tool that considers all social networks, blogs, and popular news, it is great when I look for some real-time trends. Review collected by and hosted on G2.com.
tiene un buen entendimiento del español, pero quizás podría ser mejor (el español es un idioma difícil de entender teniendo en cuenta el significado que cada país o región le da a cada palabra) Review collected by and hosted on G2.com.
Es fácil de usar y de configurar, y muestra una gran variedad de datos, gráficas e información en tiempo real. Los Dashboards y alertas son muy útiles y funcionales. Review collected by and hosted on G2.com.
La clasificación automatica de sentimiento en el idioma español, podría ser mejor. Siempre se necesita reclasificar un alto volumen de menciones, el resto me parece muy bien Review collected by and hosted on G2.com.
Meltwater gives opportunity to get information and data from social media platforms like Twitter and blogs and news websites that's very helpful for analysis the audience demographics and sentiment Review collected by and hosted on G2.com.
Meltwater have to more develop for git data from Instagram comments like they do with Twitter thread also TikTok comments what is needed to analysis the content from GCC and Arab countries Review collected by and hosted on G2.com.
