Video Reviews
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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The tool is very intuitive but any time I have been stuck customer service provided timely, helpful answers Review collected by and hosted on G2.com.
Packages can be a bit restrictive in the lower price point Review collected by and hosted on G2.com.
We only use Explore for now:
- granular insights
- meltwater help resources are actually helpful
- meltwater courses are fun to complete
- customer/agency support throughout is very good Review collected by and hosted on G2.com.
- its hard to get into it at first when you are not fluent in boolean but the support is always happy to help (and there are courses you can take through Meltwater)
- the UI could be done better Review collected by and hosted on G2.com.
I like Klear the best. The sister brand to Meltwater that helps with influencer marketing. The courses for social and influencer marketing were also great! Review collected by and hosted on G2.com.
Im Klear, I don't like that the platform doesnt let you capture EMV for a campaign that isn't running. I would like to have an option to capture EMV for any content about the brand. Review collected by and hosted on G2.com.
I love the function of being able to compare brands. It's so easy to use and the data is comprehensive, and being able to compare the keywords is great with for SEO functionalities. Review collected by and hosted on G2.com.
I would like to be able to see key media titles that brands are being mentioned in, so I have a more in detailed review of how brands or people are discussed online. Review collected by and hosted on G2.com.
I find Meltawater has really nice userfriendly interface which is comfortable to use in daily work. Also it has multiple integrated functions, such as sorting of various media platforms & analytics, tagging specific content Review collected by and hosted on G2.com.
Unfortunaltely I would miss a function of adding "preferred" sources, such as media channels (specific magazines) where I would be interested to see first coming news on my searches Review collected by and hosted on G2.com.
One of the best features from Meltwater is the Explore functionality. The ability to perform highly specific boolean searches is an incredible tool to monitor brand mentions and perform news/insight searches. Review collected by and hosted on G2.com.
When organizing lists, the tag feature is useful, but it makes it difficult to easily edit a tag to organize searches by category. Also, the newsletters are a bit bland and it would be great to have the capability to customize them visually. Review collected by and hosted on G2.com.
Meltwater has an assortment of operators that allow me to zoom in on the data I'm looking for with efficient and concise booleans. The addition of new sources and operators keeps the tool relevant and functional. The support is superb, both in responsiveness for troubleshooting and customer success. Review collected by and hosted on G2.com.
The focus on volume metrics and source type analysis leaves other research needs a bit high and dry. The post-processing for word clouds and sentiment is not very reliable. Review collected by and hosted on G2.com.
Daily updates about the organisation I work for (from different channels). This gives me the confidence to make sure what people are saying about my brand in real-time. Review collected by and hosted on G2.com.
We had some issues in the past with monitor delays regarding print media. But nothing major that could impact our organisation. Review collected by and hosted on G2.com.