Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
Log in to view review sentiment.
The user experience is so good, it´s intuitive, and working with social listening is easy for everyone includes people without experience in data. I used other tools for this work and meltwater is one of the best. Review collected by and hosted on G2.com.
I think that maybe could be better if the social listening can read the APIS from Facebook and Instagram. I know that is hard to do that but if this could be possible I can use the tool for all mi work and isn't necessary to switch with different tools to work. Review collected by and hosted on G2.com.
I absolutely love that with Meltwater I have the most updated database of reporters covering my issue. Emailing reporters is easy and organizing my list by beat is so practical. Through the years we've continued to add on services that Meltwater offers and have been so pleased. We use Meltwater for EVERYTHING! Newswire distribution, social media, and more recently all-media tracking. I also really like the great customer service when we have a problem. Review collected by and hosted on G2.com.
I think the APP is not useful. I wish I can make necessary edits (especially for social media) in a more efficient manner. We don't use the APP -wish Meltwater would make that product offering better. I also wish they had a service to email subscribers as well. Review collected by and hosted on G2.com.
Their team is incredible, will be there for you right away if you have any questions, and will help with anything you need added to your team's accounts! Meltwater's competitors don't have nearly the same level of care and communication with their clients. Review collected by and hosted on G2.com.
I wouldn't say I particularly dislike anything about Meltwater. It's taking some getting used to, but that comes with the territory of switching software. I know I'll be a pro in no time with the help of their excellent team! Review collected by and hosted on G2.com.
The Meltwater platform was impressive and empowering. Review collected by and hosted on G2.com.
Our internal team did not have the bandwidth to fully utilize the Meltwater influencer platform Review collected by and hosted on G2.com.
The degree of customization in Meltwater makes tracking media mentions very easy to tailor for our many needs. Review collected by and hosted on G2.com.
An area of improvement would be the text options in the media outreach. More fonts, different bullet types, etc... Review collected by and hosted on G2.com.
Having everything in one place, reporters, news releases and analytics, also being able to post on social media and having someone review and leave comments for me. Review collected by and hosted on G2.com.
The mobile application, it is very hard to use and it rarely works properly which only makes my work harder and consumes time. Review collected by and hosted on G2.com.
Meltwaters ability to pull together data from so many different areas and present it in one easy to understand place with clearly labelled metrics. Their onboarding process is slick and professional too. Review collected by and hosted on G2.com.
Sometimes, understanding the booleans and troubleshooting what is wrong with your boolean can be quite difficult, especially if you have colleagues who aren't technical trying to use the platform, but the live chat and help functions are more than adequate for solving the issues. Review collected by and hosted on G2.com.
