Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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Klear is great for influencer vetting and campaign reporting. Being able to cut down on time spent manually reporting metrics is huge! Review collected by and hosted on G2.com.
Klear should offer editable reporting on-platform. Review collected by and hosted on G2.com.
There are engaging quizzes/questions that make you really think back on things you learned throughout the course and help the course material stick with you. I also like how there are a lot of course options to choose from, several options for each topic. Review collected by and hosted on G2.com.
I think there could be more courses specific to reviewing analytics and what this means for your social accounts or press releases.I also think there could be more courses that are intertwined with Globe Newswire to help the user better understand their collaboration. Review collected by and hosted on G2.com.
I find it really amazing that I am able to access so much information across so many platforms. This is my first experience with social listening, and it's impressive to be able to access so much discussion. Melissa helps us a lot with questions and suggestions. Review collected by and hosted on G2.com.
There are some things about the platform that are pretty clunky. Dates don't stick in saved searches, the saving and "save as" don't let you label on the front end (so you have to go back and label later), and there's no option to look at last 12 months (there's only the last year, which is the calendar year and can mean 11 months or 6 days). I have a hard time trusting the sentiment as I'm not sure how that algorithm works.
Training is tough. I think the quizzes are very good, but without feedback following a question or quiz, it becomes a guessing/manipulation game instead of learning. I struggled with that. Review collected by and hosted on G2.com.
The Meltwater Team are all super responsive and helpful whenever I have a query. The platform is easy to use and provides good insights. There are also valuable teaching resources that users can access for free. Review collected by and hosted on G2.com.
The only downside to Meltwater is that the AVE needs to be calculated to represent an accurate Rand value. Review collected by and hosted on G2.com.
I like the support team as they are prompt to respond to questions and do so in a helpful manner. I like the flexibility of boolean searching and the ability to include custom categories to cut down the time it takes to find what you're looking for. Review collected by and hosted on G2.com.
I don't like the amount it time it takes to load results as well as the fact that switching between tabs in explore requires the reloading of the data even if no change has been made to the search. I don't like the fact that there is no way to save a custom period in a search to be able to quickly come back to it at a late date. Review collected by and hosted on G2.com.
The customer support! I love how easy the dashboard is to use/figure out. Review collected by and hosted on G2.com.
I wish we had purchased more of the bells and whistles with social monitoring for our clients. Review collected by and hosted on G2.com.
Helpful for evaluating creators that we have not worked with previously. It can be hard to access 1st party data. Review collected by and hosted on G2.com.
Unclear exactly what the Klear Global Score takes into account. Review collected by and hosted on G2.com.
Easy to use and set up. Not a steep learning curve, and all basic data sources are available. Also allows importing of data Review collected by and hosted on G2.com.
Not very powerful. Does not have the advanced theme and topic analysis features. Dashboarding capabilities are weak and widgets are not easy to setup Review collected by and hosted on G2.com.
