Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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It's easy to find new influencers, and to explore.
Easy to create reports.
Easy to use
Nice customer support Review collected by and hosted on G2.com.
It is not always possible to get TikTok content, even by adding it manually.
The ER that is calculated per post should be with the Engagement/Reach formula of the post * 100, they have it calculated with total followers. (or maybe add the option to visualize it this other way)
Performance seen on the platform often does not match the IG report provided by the influencers (the official report created by Meta), especially with the stories.
When an influencer has an active “hide like account” they do not read the Engagement well.
The process to connect an influencer is too much complicated, maybe you could
streamline the process Review collected by and hosted on G2.com.
I appreciate Meltwater for its integrated capabilities in PR and social media management, making it ideal for teams needing both functionalities. It allows me to monitor issues comprehensively, which is essential for staying informed and proactive. Review collected by and hosted on G2.com.
It provides robust social media monitoring tools, but it falls short in a few key areas. The API limitations are more noticeable compared to similar apps, which can hinder integration with other platforms. Additionally, the reporting feature lacks intuitiveness, making it challenging to extract and analyze data effectively. These aspects could benefit from improvement to enhance user experience.0 Review collected by and hosted on G2.com.
I love the daily Meltwater alerts and ease of access when social listening. Their customer support is also top tier! Review collected by and hosted on G2.com.
Boolean search can be difficult to master! Review collected by and hosted on G2.com.
Some features like open keyword search and quick data analysis. which provideds me with analysis and deep demographics for brands Review collected by and hosted on G2.com.
The usual lags, and the pricing doesn't really provie the worth of the features. There are better audience and social intelegice tool, which i've personally worked with. The boolean queries also has limitations when compared to other giants in market Review collected by and hosted on G2.com.
Receiving fairly comprehensive reports of media mentions daily. I do like that support is available. Review collected by and hosted on G2.com.
I don't like that news releases sent through the system are branded and let receivers know it's through Meltwater. I've also had trouble finding ways to properly analyze and show ROI because it's difficult to edit my larger lists and even find things like that on the platform. Review collected by and hosted on G2.com.
The search for media contacts is really easy to use. I love being able to make multiple lists that can get really specific with the types of contacts I'm looking to reach out to. Review collected by and hosted on G2.com.
My company does not want to spend additional money for more social listening and media monitoring tools, so I wish these were more built in or a lower price. Review collected by and hosted on G2.com.
What I like best about Meltwater is that the product not only has many industry-leading features, but that it is future-focused, utilizing tools like AI—that are changing almost daily—to give users a huge leg up. Review collected by and hosted on G2.com.
I am a new Meltwater client, and I am yet to run into any major issues. We found our team to be very reactive to a few bullet points we had about the newsletter function, for example. Review collected by and hosted on G2.com.
Adding journalists to the database is a smooth process. Pretty much everything in Meltwater is intuitive. Review collected by and hosted on G2.com.
Outreach emails are too easy to send accidentally. I wish there was a second "are you sure you want to send this?" check and greater customizability of the email's CSS.
I also wish that there was more access to podcast contacts in the database. Review collected by and hosted on G2.com.
I can usually get assistance 24 hours a day, regardless of the time. Review collected by and hosted on G2.com.
Sometimes you have to go through a bot before connecting with a real person Review collected by and hosted on G2.com.
What I like the best about Meltater are the reporting features. I get all the data at the same place, and can share it to my team! I also like getting alerts everytime our company name is mentioned on social media or press. Review collected by and hosted on G2.com.
So far I wish we could also track TikTok posts for social listening. Review collected by and hosted on G2.com.
