Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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The tool is mission critical for keeping tabs on our brand. We love the ability to track trends and keep track of what competitors are doing, and the benchmarking capabilities. The platform has so many tools, but it's the work of our account manager and her support that has taken this platform to a whole new level. We had been paying for the base platform for years, but with our account manager's help setting up searches based on our needs, we use this every day. The platform is easier to use when you use it more often, and implementation has been a breeze. Review collected by and hosted on G2.com.
We don't love having to pay separate for an API integration that allows our data and analytics team connect directly to the platform. The database of reporters could be a little bit more robust, but it is sufficient for our needs. Review collected by and hosted on G2.com.
The customer service team are helpful and informative. There's also a lot of courses and guides to help Review collected by and hosted on G2.com.
At the start, i received too many onboarding emails that made it difficult to prioritise. Review collected by and hosted on G2.com.
I use just Klear for the Meltwater platform, but I love how user friendly it is and how much complete data I get for campaigns. Review collected by and hosted on G2.com.
I wish more influencers had price estimates - those really help in knowing where to start with offers. I also wish I could see a history of what I paid someone or some way to track that better in Klear. Review collected by and hosted on G2.com.
Meltwater has allowed us to see a holistic view on online convesations with filters allowing us to go as micro or macro as we'd like in our search. Klear is easy to use and naviagate. Review collected by and hosted on G2.com.
The downside of Meltwater is the limitations on which platforms it is pulled from. We lose conversations happening on TikTok and Instagram which is key for our industry. Review collected by and hosted on G2.com.
All media management in one place and logically laid out. Review collected by and hosted on G2.com.
Support videos whilst plentiful, needed to have a clear navigation for those at the onboarding / just getting started stage. I did find the right videos eventually but a real person onboarding was a much better experience. Review collected by and hosted on G2.com.
Very powerful media databasefor key markets - North America, UK, mainland Europe; customisable newsletter functionality; ability to code own press release templates Review collected by and hosted on G2.com.
Pricing is definitely at the upper-end of the scale, media database not good when it comes to Asian markets. Review collected by and hosted on G2.com.
In a tool that allows to understand and measure influencer marketing in an excellent way. Review collected by and hosted on G2.com.
That sometimes the service is down, causing work to be delayed. Review collected by and hosted on G2.com.
I like that we are able to set up custom news alerts, sent right to our inboxes. It's nice to have the ability to send pitches to journalists, send press releases and schedule social media posts all within the same platform. The support of the Meltwater team has been fantastic - anytime anyone has issues on our team, the Meltwater team has been quick to respond! Review collected by and hosted on G2.com.
While I like the ability to schedule social media posts to various platforms all within the same account, we do run into issues with some of the functionality from time to time. It usually resolves itself, but when I need to schedule something quickly, it can pose issues. Review collected by and hosted on G2.com.
I find Meltwater to be a great tool for media monitoring and analytics. Its comprehensive coverage and detailed insights help us stay informed about industry trends and track our brand's presence across various media channels. Review collected by and hosted on G2.com.
I am concerned that Meltwater may be moving in a direction that focuses more on business-to-customer (B2C) solutions, whereas our business model is strictly business-to-business (B2B). Additionally, we are not comfortable with having our company name prominently featured or in the spotlight too much, so tools that are trending towards influencer finders, etc, aren't within our perview. Review collected by and hosted on G2.com.
