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Meltwater Reviews & Product Details - Page 5

Meltwater Overview

What is Meltwater?

Meltwater, a pioneer of media intelligence, gives PR, communications and marketing professionals the information advantage they need to stay ahead and a single, integrated solution to be efficient. As the only all-in-one solution for PR and social media, more than 27,000 companies use Meltwater’s media and social intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to personal, global service built on the local expertise of 50 offices across six continents. Our clients can monitor media coverage across both news and social media. We track over 300,000 online news sources, have partnerships for print and broadcast monitoring, and listen to social conversations, in real-time, across Twitter, Facebook, Instagram, YouTube, comments, review sites, forums, message boards, and over 300 million blogs. We help our clients analyze media and social media coverage with ease, with both qualitative and quantitative metrics. Our ever expanding widget library allows clients to seamlessly create dashboards to help visualize media coverage and report on the ROI of their PR and marketing efforts. Everything is interactive and exportable, to give the context behind the numbers. Media Intelligence for PR With over 300,0000 sources and the largest library of premium content, monitor and analyze every piece of relevant media coverage from online publications, print, social media, TV and radio stations in real time. Connect with influencers and journalists and track your outreach. Social Listening & Analytics and Social Media Management The Social division, formerly Sysomos (acquired in April 2018), offers comprehensive and integrated data solutions to drive your social strategy. Research and monitor 200+ billion social conversations with unlimited queries and no data caps, engage and publish from one platform, easily find social influencers, dig into consumer insights, and discover communities driving social conversations. Influencer Management for Marketers Scale your influencer marketing strategy by discovering and vetting the best influencers and creators for your brand from a global database of over 35 million profiles across the most popular social media networks. Streamline your campaigns, foster relationships, and manage data with a comprehensive influencer relationship management (IRM) system. Measure campaign and sales success to showcase ROI. Customized Solutions for the Enterprise The Enterprise Solutions team ensures that even the most complex deliverables are met quickly and effectively by our team of industry experts and analysts. Meltwater provides professional services and premium offerings for the world's leading brands.

Meltwater Details
Product Website
Languages Supported
German, English, French, Irish, Italian, Japanese, Norwegian, Portuguese, Spanish, Swedish, Chinese (Simplified)
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Product Description

Manage and measure a data-driven PR program with hyper-targeted search, pitching, social media and journalist relations features.

How do you position yourself against your competitors?

Meltwater is the only truly global player in media and social intelligence. We have 27,000 clients across 121 countries, and have offices in 50 cities in 27 countries.

This global presence, and the need to serve that global client base means that our source base is the largest on the market, and we provide insights on the full breadth of your media coverage, not just a portion.

Our social media listening capability comes with unlimited queries and no data limitations and is completely integrated with the traditional coverage and social management technologies. Additionally, our proprietary method to identify the most relevant journalists and influencers allows for more targeted PR pitching.

We don't charge for simultaneous access to our platform, and we don't have any hidden caps or fees throughout your subscription.


Seller Details
Seller
Meltwater
Company Website
Year Founded
2001
HQ Location
San Francisco, CA
Twitter
@Meltwater
25,254 Twitter followers
LinkedIn® Page
www.linkedin.com
2,550 employees on LinkedIn®
Description

Meltwater was founded in 2001 as the world’s first online media monitoring company. Today, we are a publicly traded, global leader in media intelligence and social analytics. We help our customers better understand, influence and engage with their stakeholders, and we are fortunate enough to work with over 30,000 corporate customers in more than 120 countries around the world.


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Overview Provided by:

Recent Meltwater Reviews

Katya B.
KB
Katya B.Enterprise (> 1000 emp.)
4.5 out of 5
"Great user experience and customer team"
The customer service team are helpful and informative. There's also a lot of courses and guides to help
Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Comprehensive, intuitive, great account management"
Great interface- easy to use and get to grips with. Comprehensive insights which can be refined and personalised easily. Customer support great- al...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
3.5 out of 5
"Social Media Management"
Meltwater allows us to be more efficient in managing our social media channels. We can effectively post, listen & monitor all in one platform. Melt...
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Meltwater Media

Meltwater Demo - Media Intelligence Search
Media Intelligence Seach
Meltwater Demo - Media Monitoring
Media Monitoring
Meltwater Demo - Social Media Management
Social Media Management
Meltwater Demo - Audience Intelligence Dashboard
Audience Intelligence Dashboard
Meltwater Demo - Earned Media Report
Earned Media Report
Meltwater Demo - Influencer Marketing
Influencer Marketing
Play Meltwater Video
Play Meltwater Video
Play Meltwater Video

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Video Reviews

2,220 Meltwater Reviews

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2,220 Meltwater Reviews
4.0 out of 5
2,220 Meltwater Reviews
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Meltwater Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for MeltwaterQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Verified User in Insurance
UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Meltwater allows us to be more efficient in managing our social media channels. We can effectively post, listen & monitor all in one platform. Meltwater is always making improvements, asking for recommendations on how to enhance their software and they keep up with new trends. Our account representatives add an extra layer of help and provide us with great service. We can go to them with anything and meet regularly to discuss our account. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

I do wish they were able to get more from certain social channels (LinkedIn, etc.) I don't think this is necessarily Meltwater's downside because I do not think they have control. Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Being more efficient and saving time. Review collected by and hosted on G2.com.

MD
Reputation and Brand Specialist
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Meltwater accommodates multiple accounts and large businesses with ease. Publishing is simple and scheduling posts weeks in advance is helpful. Built-in link in bio is a major plus for Instagram accounts. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

The website can be slow at times and occasional lag occurs. It does not support publishing videos as Reels to Facebook yet, only Instagram. Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

It provides great insights into social media metrics across accounts and platforms. It is very useful in managing multiple accounts on different platforms, allowing access to separate or combined metrics, conveniently grouped comments, and refined scheduling capabilities. Review collected by and hosted on G2.com.

Verified User in Financial Services
UF
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Meltwater makes it easy to track brand mentions and media trends in one place. The filters help cut through the noise, and the reports are useful for quick insights and the customer support is great. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

The interface can be a bit clunky, and sentiment analysis isn’t always accurate. Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Meltwater helps me quickly find news articles on topics that matter to internal stakeholders. It makes it easy to keep them updated without spending hours searching. Review collected by and hosted on G2.com.

Camille C.
CC
Agent de communication
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Mots-clés performants et plateforme agréable Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

Logiciel qui demande beaucoup de remise en page et parfois des bogues (lorsque on sauvegarde, ça supprime nos éléments) Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Permet de faire une revue de presse rapidement Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Meltwater has you covered when it comes to monitoring your company on the Internet and in the media. Their social media tools really help you understand your reputation and reach online. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

Sometimes I go into the wrong area when I am doing research, but it's easy to find the right tools to fit your needs when you poke around the platform. Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Meltwater is helping me track the impact of our social media campaigns online. Review collected by and hosted on G2.com.

Clare P.
CP
Marketing consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

I like the easy interface to issue press releases. I have peace of mind that they went out at the correct time. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

It doesn't have a very good international press list for my industry (M&E). Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Press release distribution and media monitoring. Review collected by and hosted on G2.com.

Verified User in Public Relations and Communications
UP
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Great interface- easy to use and get to grips with. Comprehensive insights which can be refined and personalised easily. Customer support great- always responsive. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

Limits to social insights (specific platforms). Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Automates daily media monitoring with insightful reporting which can be used both internally and for clients, too. Easily visualises data which makes reporting quick and easy. Review collected by and hosted on G2.com.

Verified User in Think Tanks
UT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

Can quickly collate media mentions from all over the world (which we would be unable to find manually).

Tagging them is simple, then being able to easily download to transform in other software. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

It's a little bit slow.

Sometimes when downloading from explore, as a csv, it downloads as a txt file instead.

Sometimes the same media outlets have different names. Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

Gauging the success of our released products in terms of media interest. Review collected by and hosted on G2.com.

Verified User in Banking
CB
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

I like being able to create my own media lists, update them and then save and share data that I've sent through the system. Additionally, I find it very helpful to know my open rate and who has opened emails I've sent them. Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

I find sometimes find searching for media contacts super clunky. Some lists are ultra long and take me a long time to sort and others don't turn up great results. I think that's tied to the search parameters which I have not yet perfected. Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

It's helping me reach key media contacts and track coverage. Review collected by and hosted on G2.com.

Karla Melissa H.
KH
BUSINESS INTELLIGENCE ANALYST
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Meltwater?

WHAT I MOST ENJOY AND LIKE ABOUT MELTWATER IT IS EXCELLENT COSTUMER SERVICE AND THE IA ASSITANT Review collected by and hosted on G2.com.

What do you dislike about Meltwater?

THER ARE SOME TOOLS THAT ARE NOT EASY TO FIND OR USE Review collected by and hosted on G2.com.

What problems is Meltwater solving and how is that benefiting you?

SOME OF OUR CLIENTS NEED REPORTS ABOUT MENTIONS AND SENTIMENT OF THIS. AND MELTWATER SOLVE THAT, WITH A EXCELLENT SOCIAL LISTENING TOOL WERE YOU CAN HAVE AN OVERVIEW OBOUT YOUR BRANDS AND THE COMPETITIONS Review collected by and hosted on G2.com.