Video Reviews
Empowering
We use it to identify and analyze influencers
Average for contacts, Good for PR execution
2,220 Meltwater Reviews
Overall Review Sentiment for Meltwater
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The ability to dissect what audiences are saying about our and competitors products. Track sentiment and virality of a product to help determine the likelihood of success once we launch Review collected by and hosted on G2.com.
Not being able to track TikTok or stories which is where most of the content for our category is found so we are missing a massive piece of the puzzle.
What can and can't be downloaded from the platform to manipulate in excel.
Only being able to track 370 days at a time and only being able to compared saved searches. Review collected by and hosted on G2.com.
We've been using Meltwater for more than 10 years. Their team is always helpful and responsive, especially when we need something urgently for a client. Strong customer service is a big reason why we continute to use Meltwater. It's also easy to use and they provide onboarding training for our new team mebers. Review collected by and hosted on G2.com.
Nobody is perfect but we appreciate that Meltwater is open to feedback and making adjustments when they need to. Review collected by and hosted on G2.com.
The responsiveness of the team behind Meltwater is very impressive. So helpful and courteous, they go to lengths to solve your issue. Review collected by and hosted on G2.com.
In spite of the training (which is excellent and thorough), I find the platform itself isn't massively intuitive. For example, while I was on Annual Leave, a colleague was unable to use the platform in my absence. Granted they hadn't received the training so this is a minor issue, but it certainly takes getting used to. Review collected by and hosted on G2.com.
I love that Meltwater has everything I could need as a social media manager in one place. I use Meltwater every day and was able to effortlessly implement and integrate all features I've needed when I switched over from a different platform. They are always really helpful when we have questions or suggestions. Review collected by and hosted on G2.com.
There aren't really any downsides. The only thing I can think of is sometimes the site is slow or goes down. Review collected by and hosted on G2.com.
Our team has really been focusing on brand reputation this year, and Meltwater has been such a great tool in helping us understand our brand sentiment and areas where we can improve. I love that we can see what is being said about our competitors too— it's helped us keep a pulse on things we should be talking about and where we can stand out against our competition. Review collected by and hosted on G2.com.
We use Meltwater for social planning and scheduling, and trying to collaborate among teammembers feels a bit disorganized. Review collected by and hosted on G2.com.
Ease of use, great layout, and super responsive customer support Review collected by and hosted on G2.com.
Shows clips from smaller outlets that republish stories instead of just showing clips from the more prominent location Review collected by and hosted on G2.com.
The limitations of the API restrcted websites doesn't allow many tools to track the forums, but is is available in the meltwater, which helps us a lot, because our manual tasks are reduced, and everything is captured in real time basis, which helps is minimizing crisis for clients Review collected by and hosted on G2.com.
the dashborads that are customizable, has limitations and is very basic, we have to make changes in it everytime. Review collected by and hosted on G2.com.
They layout! It's incredibly user-friendly and visually appealing. I know where to find everything. The Slack integration has been a game changer. Plus the support team are always on hand. Review collected by and hosted on G2.com.
It would be good to be able to customise alert emails more. At the moment, I am getting too broad a range of coverage. Review collected by and hosted on G2.com.
I like about Meltwater that is very easy to use, it is very insightful. I use it almost everyday. Whenever I need something the team answer very fast. Review collected by and hosted on G2.com.
I would like the monitor module in Klear to be filtered by country. Review collected by and hosted on G2.com.
The functionality to explore and analyze media trends, clients and competitors is excellent. It has reduced time on client and new business projects significantly, while positioning our team to provide valueable insights to our team. Review collected by and hosted on G2.com.
The media database search function is clunky and at times not up to date.
The social media content management is not as seamless as other tools.
GlobeNewsire press release support is spotty. Review collected by and hosted on G2.com.
