Lively HSA provided a straight-forward flexible HSA solution for our company, without some of the complexities of the offerings of providers tied to our insurance programs/providers. The interface has been clean and simple to use from the first day and has provided complete transparency in the processing of transactions coming out and contributions going it.
When we first engaged with the platform, it was easy to enroll the team, enroll their contribution accounts, and establish a routine for updating as needed.
Since we are a smaller company, the simple framework made for easy integration with our accounting practices for company participation. Review collected by and hosted on G2.com.
At this point, we have not experienced any adverse situations in our use of Lively HSA, the website or the App. Review collected by and hosted on G2.com.
99 out of 100 Total Reviews for Lively HSA
Overall Review Sentiment for Lively HSA
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They have a super user friendly system making ongoing enrollments, and particularly open enrollment, a breeze! Implementation took no time at all and our customer support rep, Luke, has always been super communicative whenever needs arise. Review collected by and hosted on G2.com.
Nothing I can think of at this time. Maybe just a refresh on the website; websites these days are all trending towards UX/CX and there might be an opportunity to streamline what you have. Review collected by and hosted on G2.com.
Nothing. My experience with Lively has been very upsetting, stressful and they have failed to deliver in every conceivable way. I could not be more disappointed in their services. Review collected by and hosted on G2.com.
My experience with Lively has been absolutely awful. I opened up an HSA account with Lively who partnered with my bank. I added funds to the account in preparation for my husband's upcoming surgery and waited to receive the debit card. The surgery is tomorrow. I have never received the debit card. I have called and emailed Lively and they were supposed to expedite a new card and send it overnight. Well....they managed to screw that up too and are unable to get a tracking number for reasons unbeknownst to me. They are no saying it is possible the card will not arrive until Saturday and the surgery is on Friday. My funds are trapped in this account due to Lively's bumbling incompetence and unprofessionalism. Review collected by and hosted on G2.com.
The platform itself is very intuitive. The support team is also always timely in their assitance when me or an employee need help. Review collected by and hosted on G2.com.
I haven't found any yet that are worth noting in this review. Review collected by and hosted on G2.com.
In the past we needed all of our employees go into a bank bvranch to set up a HSA account that we would be able to deposit into. along with this, the bank required them to open a separte savings or checking. Then I would have to physically go to a branch and deposit their company contribution into the account. This was a monthly nightmare and many employees took months to get set up. Now it is painless and done from a Smart phone or computer. THANK YOU! Review collected by and hosted on G2.com.
The only downside is the 2-4 days that it take for funds to apprear after a deposit has been made but we are just prepared for it now. Review collected by and hosted on G2.com.
I have loved the simplicity and ease of use of Lively HSA. The app is smooth and user friendly and resources are available at the touch of a button. I am also the plan administrator for our company and have been happy with the service we have received with enrolling staff in their HSA accounts. Review collected by and hosted on G2.com.
The ONLY issue i've had was when we initially enrolled I was told a different pricing per user when we went to enroll versus when we were initially quoted- I asked and it was researched and corrected immediately. Review collected by and hosted on G2.com.
The education and breakdown of HSA on Lively are top notch. The best breakdowns I've seen explaining HSA's and easily doing so for those that may not know exactly what an HSA is! Review collected by and hosted on G2.com.
Im not sure there is anything I dislike regarding Lively. Review collected by and hosted on G2.com.
The platform itself is extremely easy to use. The implementation specialist was very helpful and available for my questions. All features that are available in other bigger name payroll vendors are available here but in a more user-friendly package for my employees. Review collected by and hosted on G2.com.
The payroll date for contribution changes is a little unclear sometimes. As a smaller business, we do not meet the minimum fee and therefore, the platform itself is a little bit pricey. Review collected by and hosted on G2.com.
I enjoy the ease of use for the employee and employer side of the dashboard. Review collected by and hosted on G2.com.
I had to initiate the open enrollment process, instead of my rep reaching out. Review collected by and hosted on G2.com.
What do we like best about Lively HSA? Discounts due to completely electronic experience. It was so easy to implement to our team. The online user resources are self explanatory and uncomplicated. Customer support at your fingertips with same day response. We access our online portal weekly on the managment side, and I access my own portal as a customer daily to check receipts, balances, and spending. Lively makes integration so simple and easy! Review collected by and hosted on G2.com.
What I dislike about Lively HSA? Nothing so far! Review collected by and hosted on G2.com.
