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Forma Reviews & Product Details

Forma Overview

What is Forma?

Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. Forma’s flexible benefits software helps companies offer competitive benefits packages while reducing costs and inefficiencies, by giving employees more choice and flexibility in how they spend their benefit allowances. The platform also saves HR professionals countless hours managing and supporting various point solutions. Using Forma, companies can select from a suite of products that include Lifestyle Spending Accounts, Health Spending Accounts, Health Reimbursement Arrangements, Flexible Spending Accounts, and more to design and deliver customized benefits programs–all through a single platform. Employees then have three choices to spend account funds: The Forma Store with discounted products and services, The Forma Visa Card, or claim reimbursement backed by Forma’s world-class member support team. Forma has helped hundreds of the world’s most admired companies, including Stripe, Zoom, Lululemon, and Affirm, design and support flexible, inclusive benefits programs for nearly a million employees. And, we are seeing great success with 98% customer retention, 75 NPS, and 98 CSAT ratings from members. Forma is backed by Emergence Capital and Ribbit Capital and has received numerous awards for its exponential growth, its software innovation, and as a “Great Place to Work.”

Forma Details
Product Website
Discussions
Forma Community
Languages Supported
English, Spanish, Chinese (Simplified), Chinese (Traditional)
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Product Description

Forma revolutionizes employee benefits with customizable spending accounts for post-tax and pre-tax benefits, such as Lifestyle Spending Accounts (LSAs), HSAs, FSAs, Commuter, and COBRA benefits. Utilizing the Forma Card, Forma Store, or claims reimbursement, employees can take full advantage of our platform, which boasts an 85% monthly utilization rate. For Benefits professionals, setting an equitable global benefits strategy, staying on top of your budget, monitoring usage, and getting insights on claims approvals is all easy through Forma. Our consumer-grade UI coupled with our world-class support experience have garnered praise from both members and admins alike.


Seller Details
Seller
Forma
Company Website
Year Founded
2017
HQ Location
San Francisco, CA
LinkedIn® Page
www.linkedin.com
226 employees on LinkedIn®
Description

Forma is a digital platform designed to streamline the process of creating and managing employee benefits, specifically focusing on mental health and wellness. The company offers innovative solutions that empower organizations to support their employees' well-being through personalized care experiences. With a user-friendly interface, Forma aims to enhance access to mental health resources, making it easier for employees to find and utilize the support they need. For more information, visit their website at [joinforma.com](https://joinforma.com).


Justin T.
JT
Overview Provided by:

Recent Forma Reviews

SX
shuwen x.Enterprise (> 1000 emp.)
5.0 out of 5
"Easy to navigator, streamlined process for submitting claims and receive payments"
More categroeis available for boost wellness.
RC
Roxana C.Enterprise (> 1000 emp.)
5.0 out of 5
"Simple and Quick Reimbursement Process"
Using Forma is pretty self-explnatory, simple, and quick. I can enter my reimbursement request in just a few minutes and usually receive a customer...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"One of the best benefits we have."
It very easily allows you to purchase things for your physical and mental wellness
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Forma Media

Forma Demo - The Flexible Benefits Suite
Forma manages all types of flexible benefits. This way, employees have a simple, unified experience regardless of whether they're using a pre-tax HSA or a post-tax wellness allowance.
Forma Demo - The Forma Store – your easiest path to meaningful benefits
Employees can purchase items directly in the Forma app. The store smartly shows vetted, high-quality products that meet the spending account’s eligibility requirements.
Forma Demo - The Forma Visa Card
Get unmatched convenience and simplicity for your employees with the Forma Card. Employees can choose how to use their benefits and spend anywhere Visa is accepted.
Forma Demo - A world-class claims experience
Forma offers 3 ways to pay: buy in the Forma Store, use a Forma Card, or submit claims. Once you set eligibility, Forma manages everything from claim reviews to reimbursements.
Forma Demo - Pre-tax Accounts for the 2020s
With Forma’s modern tech and sleek user experience, we’re setting a new standard for HSAs, FSAs, and commuter benefits. Pre-tax and post-tax accounts are under one platform for easy employee access.
Forma Demo - HR leaders love the Forma Admin Dashboard
Admins can compile and download reports in real time from the intuitive, self-serve admin portal. The dashboard has rich insights on usage, engagement, and satisfaction to help you understand program health.
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Video Reviews

615 Forma Reviews

4.9 out of 5
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615 Forma Reviews
4.9 out of 5
615 Forma Reviews
4.9 out of 5

Forma Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for FormaQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brinley S.
BS
Associate, Shoppable Media
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

I absolutely love Forma! It’s a flexible wellness benefits platform that supports a variety of health & lifestyle needs. One of its best features is the Forma Store, which offers access to vendors & products like fitness equipment, gym memberships, workout classes, & general well-being services like massages.

My favorite part is the Forma debit card, which reloads monthly. I use it to purchase items or services outside the Forma Store, & it’s so convenient. If a store doesn’t accept the Forma card, submitting a reimbursement through the platform is also super quick & easy. The combination of flexibility, ease of use, & variety makes Forma a standout benefit. Review collected by and hosted on G2.com.

What do you dislike about Forma?

While Forma is incredibly convenient, the reimbursement processing times can occassionally be slower than I’d like. Additionally, I wish the vendor selection in the Forma Store was even broader to include more options in certain wellness categories. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma helps me prioritize my overall well-being by making it easier to invest in myself. Whether it’s getting a new workout outfit that motivates me to hit the gym, trying a new fitness class to mix up my routine, or taking time to relax & unwind w/ a massage, Forma encourages me to focus on self-care. It simplifies the process of using wellness benefits & makes it feel rewarding to prioritize my physical & mental health. Review collected by and hosted on G2.com.

RC
Program Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

Using Forma is pretty self-explnatory, simple, and quick. I can enter my reimbursement request in just a few minutes and usually receive a customer support response faily quickly as well. The whole process is simple and streamlined. Depending on the costs of the items for which I get reimbursement, I sometimes use Forma only once a year but sometimes it can be much higher. Review collected by and hosted on G2.com.

What do you dislike about Forma?

I always forget if I need to enter just the amount for the specific item or the total for the entire purhcse. I can look it up on the site pretty easily but it would be nice if there was a reminder note somewhere on the reimbursement request page or even a dialog box if you hover over. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

It provides me a vehicle to request reimbursement for my company-provided lifestyle account. It benefits me by making the reimbursement process simple and quick. Review collected by and hosted on G2.com.

Richard R.
RR
Associate Professional, Geospatial Data Transformation
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

I appreciate the re-imbursement option for items I want that are not in the catalog. The re-imbursement process is a breeze and happens in a timely manner by the Forma team. Review collected by and hosted on G2.com.

What do you dislike about Forma?

I wish we had the option to use an account through Forma to pay for items so that we don't have to pay out of pocket. I also wish there were more items such as athletic gear. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma allows me to make decisions on purchases with the ease of knowing I will be re-imbursed for eligible items. The catalog offered me the opportunity to get a stand-up adjustable desk to enhance my working from home experience. Review collected by and hosted on G2.com.

DB
Customer Engineer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
(Original )Information
What do you like best about Forma?

Everything you do. You give us this platform which is very well thought out. Easy to use! Customer Support 100% amazing. This is what makes the difference. Problems will happen, having the right support is KEY! THANKS TEAM!

Ease of implementation was super easy along with Intergration. And the Customer Support team makes is seemless! Review collected by and hosted on G2.com.

What do you dislike about Forma?

I will let you know when I found something. Right now. I have no issues Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

I have lost over 90lbs because they help me get the equipment to get me moving and being active. I love Hiking SO MUCH NOW Review collected by and hosted on G2.com.

BC
Billing Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

This is a very user friendly system! The ease of sumitting the claims is very nice. The reminder of have benefits that are about to expire is a very nice touch of customer support. It evens lets you know once your claim has been improved! Review collected by and hosted on G2.com.

What do you dislike about Forma?

I wish it would send a email when your claim was denied. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma is helping me use my benefits before they exipre! It is nice to know that if time gets away from me I will receive a reminder! Review collected by and hosted on G2.com.

Berenice C.
BC
Product Designer
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

I very much like how easy to use the tool is. It's not full of unnecessary controls, messages or unrelevant features, which makes it very simple and clean. Review collected by and hosted on G2.com.

What do you dislike about Forma?

An embeded way to see more details on compnay requirement would be useful. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

It's helpingin me claim these benefits in an easy and simple way. The form is simple, not too many fields to fill and the follow up to my clain is also quick. Review collected by and hosted on G2.com.

AC
Sr Total Rewards Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
Santosh J.
SJ
Senior Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

Its very easy to submit a claim. The app clearly shows what you can submit. How much expenses you have left and also when the next installment is available. They also provide an easily reviewable list of claims. Review collected by and hosted on G2.com.

What do you dislike about Forma?

I haven't seen any unacceptable when using forma. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

It allows to easily spend my health and wellness benefits. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care
UH
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

The online dashboard is simple, and easy to use. You can easily search for eligible expenses, see your available balance, claims submitted, and quick link to process a new claim. Review collected by and hosted on G2.com.

What do you dislike about Forma?

The only downside is that you have to wait for a payroll cycle for reimbursement (not an ad hoc linked to bank account). Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Ergonomic monitor stands for dual computers - my monitors didn't have the ability to be adjusted, so by supporting the claims for these stands, I no longer have upper back/neck pain as I'm not straining down to see my monitors. They are now at the appropriate eye level. Review collected by and hosted on G2.com.

Verified User in Computer Software
UC
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about Forma?

The best thing I like about Forma is the flexibility and ease of selecting the benefits that suits my lifestyle best. The descriptions were really helpful and after all my guided selections, I felt like I chose the best possible options for my life. Filing claims has been quick and easy through Forma. Review collected by and hosted on G2.com.

What do you dislike about Forma?

No notable downsides. I would like to say that the claims has been taking some time during the holiday season. Review collected by and hosted on G2.com.

What problems is Forma solving and how is that benefiting you?

Forma is helping me decide on which benefits are right for me and making me feel like I'm using my benefits to its fullest potential Review collected by and hosted on G2.com.