Lexer Pros and Cons

Lots of detailed insights on customers shopping and spending habits Review collected by and hosted on G2.com.

Everything is a little too compact but you can customise your views Review collected by and hosted on G2.com.

Lexer is both a usable interface and an an invaluable asset for sales, marketing and overall data insight. Their customer service are also beyond exceptional and are always able to find a solution and assist in educating you further into how to access what you are looking to discover. Review collected by and hosted on G2.com.

Sometimes its challenging to reverse engineer the insights you are after - If woulf be great to have more suggested points of analysis- or next best question/action Review collected by and hosted on G2.com.

The way their internal systems work together and the intuitive UI. Review collected by and hosted on G2.com.

Their turnaround time for any fixes takes longer Review collected by and hosted on G2.com.

Its user friendly interface and the way it organises our data Review collected by and hosted on G2.com.

Segments take some time to activate to third party sites Review collected by and hosted on G2.com.

Lexer is easy to use and easy to explore different data segments. The interface is perfect for finding quick stats from your segments and makes reporting even easier. Review collected by and hosted on G2.com.

The ease of the platform sometimes takes away in how much depth you can really look into a segment. I have found it harder to figure out where a segment issue lies because of this. Review collected by and hosted on G2.com.

User friendly, Without prior training you coud play around in this platform. Review collected by and hosted on G2.com.

Everthing is good about this platform. Didn't find anything as such. Review collected by and hosted on G2.com.

Lexer is absolutely the fastest and most accurate method we've ever used to be able to query, analyze, segment and target our customers' activity, value, and shopping behaviors. The Lexer team is also always there to help. Review collected by and hosted on G2.com.

At the very beginning it was a little tough to get all of the connections made to the various channels and the data feed created, but that was just a part of the process. Review collected by and hosted on G2.com.

Being able to understand more about our current customers by comparing two segments, determining which one is the most active and how we are going to communicate with them Review collected by and hosted on G2.com.

It takes some time to get used to the platform as some features need to be learned in order to optimize the research and analysis. The training document and the success team are very helpful for this. Review collected by and hosted on G2.com.

Adaptability and openness to many different types of requests, and a positive attitude throughout Review collected by and hosted on G2.com.

Sometimes the timeline for getting projects done takes a bit longer than we would like on the client side. But this is partially because we don't all sit in the same office! Review collected by and hosted on G2.com.

Lexer allows for great customer insight. When there's a customer attribute you're looking for, and it's not available, the Lexer team is very hands-on in getting that added for your company. The webinars are a huge plus. Review collected by and hosted on G2.com.

Have had trouble ensuring all of the correct data is funneling through Lexer. Customer lists tend to be off compared to integrated master platforms used - Big Commerce and GA Review collected by and hosted on G2.com.