KnowledgeOwl Reviews & Product Details

KnowledgeOwl provides a stable, user friendly, and highly customizable knowledge base product paired with incredible customer support. Their staff are all very knowledgeable, personable, and responsive to all questions. The product itself is highly customizable, providing plenty of interaction whether you are interested in the built-in UI options or you are interested in writing custom scripts calling on their (well documented) APIs. Review collected by and hosted on G2.com.

The only thing I don't love about KnowledgeOwl is that the functionality appears to be siloed into each knowledge base. You can't set more than one SSO IDP in a single knowledge base, so in the event that your internal employees and customers have separate IDPs, you will need to purchase multiple knowledge bases. Review collected by and hosted on G2.com.

KnowledgeOwl strikes the rare balance of being both powerful and approachable. It’s incredibly easy to customize the look and feel — from branding to navigation — so agents aren’t just staring at a generic knowledge dump. Reader permissions let us target the right content to the right groups, and the ability to drop in custom code means we can fine-tune layouts or workflows without hitting a wall. Their integrations cover the essentials at a price point that’s hard to beat.

What really stands out, though, is their support. While we were battling integration headaches with a much larger platform, KO quietly rolled out a Basic Auth URL that solved the exact problem, right when we needed it. That kind of responsiveness is almost unheard of. They’ve proven more agile and attentive than vendors ten times their size.

They are also constantly improving their product, and they don't lock absolutely every last feature behind additional paywalls like some other vendors. Overall, from an L&D perspective, they have been an absolute pleasure to implement, use, and keep for years. Review collected by and hosted on G2.com.

Honestly, nothing that comes to mind. The platform does exactly what we need it to do, and the team keeps improving it. Review collected by and hosted on G2.com.

I absolutely love KnowledgeOwl for several reasons. Firstly, the support team is amazing and always keen to help. They provide fast replies and are consistently helpful, making the experience a smooth one. I find the platform packed with features that make life easier for me and our employees, especially in handling technical documentation. The search function is particularly great, enhancing the efficiency of finding information. It's also wonderful how I can integrate KnowledgeOwl with Zapier and Slack, which helps automate tasks and improve workflow. The initial setup was super easy, which speaks to the platform's user-friendly design. Overall, I’m thrilled with how KnowledgeOwl meets our internal needs for staff accessing technical documentation to support our customers. Review collected by and hosted on G2.com.

Honestly, nothing comes to mind. Whenever we come across something that could be a problem, the team at KO is quick to address it—either by fixing the issue or providing us with a workaround right away. Review collected by and hosted on G2.com.

A very robust documentation platform, that covers what companies want, while still maintaining an understandable and intuitive interface. As a technical user, having access to so much of the data through APIs is extremely helpful. Also, the support is by far the fastest, friendliest, and most helpful of any cloud provider we use. Review collected by and hosted on G2.com.

Having been on their platform for over 5 years, there are no significant areas of concern with KnowledgeOwl. Review collected by and hosted on G2.com.

When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and option to add authors. KnowledgeOwl gave it all. We implemented SSO to continue offering security throughout all of our platforms. We were able to customize the page to our brand standars with logo, colors, fonts, layout, etc. You can upload videos, PDFs, and other multimedia. And we pay a price per author or depending on your subcription type instead of paying for number of articles published. It gave us all the items were were looking for. Review collected by and hosted on G2.com.

Something I would like to see implemented is a video library option. Instead of adding a video to an article, we want a spot where it is just videos. I can see that the KnowledgeOwl website has one and wish that was a feature for users as well. Review collected by and hosted on G2.com.

I like that KnowledgeOwl is such an intuitive piece of software, anyone can use it. Despite its simplicity, it's packed with technical features to help you create the knowledge base of your dreams. I have received compliments on the Information Architecture of my site, catherineheathstudios.com, hosted with love by KO.

The customer support team is unparalled. I have a strong wish to join the KO support team. If there are any job openings, I hope to apply and be considered as a freelance contractor for their support army :)

If you need to implement KO, the team will set up everything for you. They even have designers who will customize your knowledge base. Mine looks a bit simplistic right know, but they have said they can integrate my WordPress site, awaywithwords.co.

Honestly, the possibilities are endless. As a former contractor with KnowledgeOwl, I can safely say I would follow Marybeth to hell and back. It's a frightening thought, really. Review collected by and hosted on G2.com.

Nothing, really. Sometimes there is a slight issue with icons, but I know the team is working hard to fix it. Review collected by and hosted on G2.com.

KnowledgeOwl gives us the opportunity to keep all our policies and procedures in one place for all our different departments and locations. It's super convenient to be able to update documents or processes in real time and know our agents and managers can reference up-to-date articles with the latest policy change. Review collected by and hosted on G2.com.

Some employees are not technologically smart, but that is on them and not the product. Otherwise, if you don't know code, the product is not as easy to customize as some other software (such as font size, style, etc). Review collected by and hosted on G2.com.

The way in which you can re-use content. We have lots of content that surfaces in multiple articles. With KnowledgeOwl, you can update it in one place, and it will update everywhere. It saves a lot of time. Also, it's enabled us to create a central knowledge base, by sharing multiple knowledge bases maintained by various business units to a central one, giving our users a single entry point. Review collected by and hosted on G2.com.

I think the search can improve. It struggles especially if the search queries are long, with too much emphasis on non-essential key words. Review collected by and hosted on G2.com.

Right out of the gate, let me say that if you are looking for an efficient, reliable, and intuitive knowledge base software, look no further!

KnowledgeOwl changed the game for us when we switched to them 7 years ago, and it keeps making my job easier with their frequently released enhancements and exceptional support.

- The UI is intuitive and user-friendly, with a very shallow learning curve. You don't have to be a tech wizard to be able to create a custom branded online help center; their tools and editor do the heavy lifting.

- Powerful search functionality; our readers can find the information they need quickly and easily.

- Constant enhancements are added to the application; they listen to their users and respond to our needs!

- Next to zero downtime, KnowledgeOwl is on it!

- Support that truly is above and beyond; they are extremely responsive, friendly, and knowledgeable. Our help center would not be what it is today without them.

We are thrilled to be partnered with KnowledgeOwl and look forward to working together for many more years to come! Review collected by and hosted on G2.com.

The reporting options provided in KnowledgeOwl are somewhat limited. While they do offer the ability to export data, it would be great to have more customized reporting options within the product; however, if you are a GA4 user, you can analyze your user behaviour in that platform and use that data to make informed decisions about your content. Review collected by and hosted on G2.com.

KnowledgeOwl provides complete customization from look and feel to the organization and presentation of article content. Their support staff are readily available and willing to provide guidance and expedient assistance. Not to mention, the service is extremely affordable, considering the ROI it provides our company in onboarding, support, and customer education. Review collected by and hosted on G2.com.

I wouldn't necessarily say it's a downside but more so the inherent nature of knowledge base creation and maintenance - you need to create the content and write the articles with their various teaching elements, which can take time. Review collected by and hosted on G2.com.