KnowledgeOwl Reviews & Product Details - Page 9

KnowledgeOwl seems to have an incredible keen sense on what people are looking for in a knowledge base tool. They make a point of doing this really well, and not clouding it with other services/solutions that impact their ability to offer a great tool. Review collected by and hosted on G2.com.

If there's anything we dislike, we reach out to them and they have a solution for us quickly. Review collected by and hosted on G2.com.

Good controls and ability to link knowledge bases to each other so you only have to update once and have changes reflected on all Kbs. Also good customer service and support when I got stuck or needed advice Review collected by and hosted on G2.com.

FAQ and index pages - could be prettier! Review collected by and hosted on G2.com.

Relatively easy to use, logging into the editing portal is easy. Review collected by and hosted on G2.com.

I do not like that pasting is not a seamless process and keeping/changing formatting upon doing so is very difficult. Countless times I've lost work when creating content because I've had to move away from Knowledge Owl and was logged out and this work was not recovered. This is extremely frustrating. I've also noticed that the formatting has changed in articles I've created in the past where the anchor and links are no longer showing up as they should. I will have to go back into all of my articles and make changes. Review collected by and hosted on G2.com.

The team at KnowledgeOwl is one of the best I've worked with! They are quick to respond, always helpful and going above and beyond to offer support. Review collected by and hosted on G2.com.

Nothing! I think everything I've used so far has been great. Review collected by and hosted on G2.com.

Easy to use.

Extensible.

Data collection.

Linked articles are really useful. Review collected by and hosted on G2.com.

When I copy and paste text, KO adds spans with formatting info. I want to be able to copy and paste without any formatting (CTRL-SHIFT-v).

Synonym library doesn't allow spaces, so I can only add single words. I want to be able to add multi-word phrases (for example: end user).

Ability to use related article feature without autogenerated related articles (I want to choose which articles are in the related articles category).

Ability to convert categories to articles.

Search could be a lot better.

Better wiziwig - easier access to source/output comparison.

Need better versioning options for categories.

Ability to bulk edit. Review collected by and hosted on G2.com.

The team -- they helped a lot with customizing their interface for our needs, and are super helpful with custom coding work and so on. Also, the look is "fresh" and the interface is easy. They've also been very responsive when we've run into issues.

The solution is great, simply put - it works. I love that it's web-based and that there is no XML or download required, and that anyone can log in and figure out how to use it. Review collected by and hosted on G2.com.

I dislike that other users require extra payment. I think you should allow at least 2 users (one to write, one to edit/approve).

The integration with Zendesk broke at one point, so we had a lot of tickets going to "nowhere" and didn't know it. We only found out when we started receiving comments about not responding to help requests. Once we found out, the team at KnowledgeOwl was super fast in looking into what happened and ultimately we removed the integration altogether. There was no way to review the tickets sent/forms completed, so that is something they could add - an internal storage somewhere. Review collected by and hosted on G2.com.

The technical support I receive is outstanding. As for the system itself, I'm not a very technical person, but the system is very easy to use. Customizable to whatever your heart desires. From a user perspective, it is very easy to navigate around and find sources of information. Review collected by and hosted on G2.com.

I would like to see the glossary function updating to the articles working better. I would also like to see a way we can easily link a document from a drive to an article, either a word, PDF or spreadsheet. Review collected by and hosted on G2.com.

Knowledge Owl creates an easy to create and share platform for information, articles, manuals and resources. Our company uses it to develop standard practices and share articles like How-Tos, Helpful Links and other informational resources Review collected by and hosted on G2.com.

The menu format doesn't allow for much creative variation Review collected by and hosted on G2.com.

The company is responsive in a timely manner and works to make adjustments to meet our needs. Review collected by and hosted on G2.com.

Nothing at this time is disagreeable from my perspective. I'm not involved with invoicing, network implementation, etc. so can't speak to that. Review collected by and hosted on G2.com.

Pretty easy to set up initially. There are a lot of features that we are not yet using I'm sure. Review collected by and hosted on G2.com.

In the past I have felt that the editor was limited and not overly easy to use but now that I am used to it, it is OK. Review collected by and hosted on G2.com.