KnowledgeOwl Reviews & Product Details - Page 4

KO is very easy to use and has helpful features such as the tagging system, article versioning, and visibility settings that we have incorporated into our documentation process for daily use. The implementation and support teams have been incredibly helpful even beyond our initial setup, offering fast responses and effective solutions for our business needs (including custom coding and small features that we wanted for our site design). The fact that the CEO personally assisted us was a welcome surprise. We switched to KO from a similar product that we were dissatisfied with, and have been extremely happy with the change. Review collected by and hosted on G2.com.

While KO supports a lite review process (in the sense of assigning certain users as Reviewers and having a Ready for Review status on drafts), there is no in-app commenting feature. This means that either SMEs can directly edit the draft even if we don't want them to, or we use a third-party commenting tool which causes confusion and is a less elegant review process than if it was entirely built-in. Review collected by and hosted on G2.com.

I've managed help centers on Zendesk, Help Scout, and KnowledgeOwl. KnowledgeOwl is the easiest and most comfortable to use by far. Even with my limited code knowledge, I've been able to evolve my info architecture without breaking links, add collapsing sections to break up long topics, and install custom headers to set certain articles apart.

I've set up a library of commonly-used explanation snippets, which I can insert into multiple articles. Update the snippet and all articles automatically update. I can easily redirect one article to another, or hide an article from the main nav while keeping it searchable. These are nerdy details, perhaps, but if you manage a complex knowledge base, tools like these will make your life so much easier. The article editor is also easy to use, with a cleanly-formatted HTML view you can toggle on as needed.

...And every time I've had a question, I can either find clear, complete documentation or I can reach a knowledgeable, friendly human being who goes out of their way to help me. It's the very best help center tool I've ever found. Review collected by and hosted on G2.com.

The company is always releasing new options and tools, so anything I've disliked always seems to get addressed. Review collected by and hosted on G2.com.

Where do I even start? The KO platform is easy to use and so very dependable—no downtime, no wacky misfunctions, no surprise changes to functionality. I cannot adequately express my gratitude for the wonderful humans at KO, who go above and beyond the norm when it comes to support. They're quick to respond to inquiries, and they're ready to help resolve even the wackiest of issues. Review collected by and hosted on G2.com.

I find at times that I would really love to be able to expand the editor field when I'm working on a doc, but I realize that limitation is pretty darn miniscule. Review collected by and hosted on G2.com.

The product is easy to use and provides value that exceeds it's cost. But the most impressive part of the organization is it's committment to customer service. We feel the Kowledge OWLTeam is an extensiton of our Staff and takes the time to understand what we are trying to accomplish, then delivers results time and time again. Review collected by and hosted on G2.com.

I would like to see some sort of work flow attached to the incoming comments and reporting areas. Review collected by and hosted on G2.com.

Knowledge Owl offers an easy-to-use tool where you can create a knowledge base tailored to your needs in detail. In addition, they are really into providing new functionalities to make it even better. These new functionalities are always accompanied by extensive communication and work instructions on their own knowledge base. If something goes wrong or you don't quite get the hang of something, they are ready to offer personal support. Always friendly, always helpful. They are open to feedback and always willing to look for solutions together for things you want to do in your knowledge base. Review collected by and hosted on G2.com.

New features are often accompanied by minor bugs. However, these bugs are always solved quickly and are always communicated transparently and with the necessary speed. Review collected by and hosted on G2.com.

It's literally a hub for empowerment. Where colleagues and customers can meet, share, access empowering information that transforms. Full of features that enable positive collaboration, integration, communication, coordination, engagement. sharing, content management and customization. A platform i find user-friendly, easy-to-integrate, with exceptional user support. Review collected by and hosted on G2.com.

At implementation, the learning curve is a challenge for some. But with frequent use anyone can soon get the hang of it, and get on to empowering interactions and knowledge base. Review collected by and hosted on G2.com.

It was extremely easy to import my exsiting documentation and then east to add new articles. And when I want to try and do something odd or wacky, their support team is there to help me with the snippit that gets me just what I asked for. Review collected by and hosted on G2.com.

I honestly can't think of anything. This platform was perfect for my needs and they continue to add and improve functionallity. Review collected by and hosted on G2.com.

It's intuitive and easy to understand, it works well, and is simple to get up and running. The team that built it clearly knew a lot about managing knowledge and I go to their website for recommendations and best practices. Their customer support is extremely knowledgeable and responsive. Review collected by and hosted on G2.com.

Reporting at a granular level is difficult; having to use Google Analytics adds a level of complexity. It would be nice to have a few more fields available for Authors so it's easier to keep track of them. Review collected by and hosted on G2.com.

The design we worked with KO to create has an easy interface for our customers and allows for updating with new content with a few clicks of a button. Review collected by and hosted on G2.com.

Nothing that we have experienced to date. Review collected by and hosted on G2.com.

What an amazing Knowledge Base platform. Easy-to-set up, user-friendly, integrates superbly, has got brilliant user support team. I use it alot. Its exceptional in understanding your business problems and solving them. Its highly customizable as well. If you know, you know. Review collected by and hosted on G2.com.

Just a few dislikes. Copy and pasting is sometimes an isuues. Reporting challenges too. Security is sometimes compromised. Review collected by and hosted on G2.com.