KnowledgeOwl Reviews & Product Details - Page 2

Any time I have a question, their support staff go above and beyond to help. In my experience, Knowledge Owl as a company is also transparent and upfront, particularly about pricing changes and open bugs. I really value their communication and transparency. The product is top-notch as well, and very easy to use. Review collected by and hosted on G2.com.

There are a few things from a formatting perspective that are hard to "tweak", but overall it's a drop in the bucket compared to the features they *do* have. Review collected by and hosted on G2.com.

The KnowledgeOwl platform makes it easy for novice authors to create and maintain kbases. The customer support is second to none. The cost of the platform makes the return on investment business case extremely easy. Review collected by and hosted on G2.com.

I can honestly say there isn't anything I dislike about KnowledgeOwl. Review collected by and hosted on G2.com.

The service and support from the team if you need assistance is second to none. Review collected by and hosted on G2.com.

It's quite complex so it does take time to understand all the featues and how they work. Review collected by and hosted on G2.com.

Intuitive, smart, easy to use and the most positive, responsive, and caring Customer Support team on the planet! Review collected by and hosted on G2.com.

I can't think of a single thing to complain about, and i tried :) Review collected by and hosted on G2.com.

It is a very intuitive platform that allows for the creation of quick and efficient knowledge bases. Review collected by and hosted on G2.com.

Sometimes the views are not as I think, for example, in the dropdown view, I would like that when opening another dropdown, the one that was open closes automatically. Review collected by and hosted on G2.com.

KnowledgeOwl allows you to mix internal and external documentation, setting permissions per document. For our products, doing so is ideal. Review collected by and hosted on G2.com.

Setting up reader groups for those permissions is a little complex. Review collected by and hosted on G2.com.

We began the migration of our entire knowledge base to KnowledgeOwl in 2022, and had an amazing experience. Their support is unmatched, as proven by the detailed help we got for the transfer of our content and design. They went above and beyond to make sure our transition was as smooth as possible. Since our move, we've received compliments from our clients and employees about all the positive changes in the search and usability. Our documentation team has also saved time with the back-end functionality such as article tagging, file labels, article versioning, and bulk actions.

Their own knowledge base is exceptional: they have gone to great lengths to provide their customers with answers and their support team is incredibly responsive when additional help is needed. Review collected by and hosted on G2.com.

Truly, there is nothing I dislike about KnowledgeOwl. I work within it almost every day and am consistently pleased with their product and platform. Review collected by and hosted on G2.com.

I have zero experience of coding / tech things and it was really easy to get the basics up and running, and customise it to our brand. The customer service is fantastic, everyone I've dealt with has been a pleasure to speak to and have helped with anything I was unsure of and come up with solutions for us.

From a "reader" point of view, the software is easy to use and find the content required, and it was no problem teaching the business how to use it - which is great when it's a tool to be used everyday!

All the features are great and I feel like I'm noticing more and more and seeing how we can implement them into our business - we love the favourite articles feature. Review collected by and hosted on G2.com.

Nothing I can think of - KnowledgeOwl has been great for our business. Review collected by and hosted on G2.com.

Top flight service, flexibility in application usage with powerfully adaptive API endpoints, and incredible value for a modern thoughtfully designed single-source knowledge base that we use for its unique feature to host a secure reader base for our IP content that requires a license for clients to read and follow a SLDC versioning cycle 4x/year. Knowledge Owl allows us to keep the content close to the code in Github and other repositories for accuracy and versioning and use the API to deliver it efficiently to the knowledgebase cleanly with templates. We've customized exports of articles with a branded page template and copyright information and other similar customizations with a little guidance and help from the incredible support staff Owls. The metrics available on the KB have also been enlightening, and we look forward to getting even more rave reviews of our product documentation in the future with the tools now available to us thanks to Knowledge Owl. We're glad for such a talented wingman! Review collected by and hosted on G2.com.

We love the application, but we do have a number of hopeful requests for the Roadmap. The visibility of inserted topic articles is a code and difficult to discern at a glance. The Bulk Edit features are great as far as they go, but please expand these to apply to an entire Category to Duplicate including any articles within - force the user to add a prefix or something if that's necessary to every object - but something like that is better than doing it all manually. Expand the analytics to be able to filter on Reader Groups so we can identify which Reader Groups are having activity on which pages or Categories or if some have none. We'd like more visibility of what is coming down the Roadmap if any changes might affect our process. We don't like to be reactive when the service is one we depend on to offer to our own clients. Our backup solution is PDFs, and that is a poor substitute for Knowledge Owl's awesome UI. We are also looking for ways to embed Knowledge Owl and provide federated user access to provide an improved UX for our clients. The Knowledge Owl team has been incredibly helpful, so we're hopeful our efforts on this will soon take flight but some of these efforts do take discovery and effort on your own to make it happen. It's worth it in our opinion -- the rush of air for takeoff might be to gain altitude but there's nothing like having the freedom to achieve it! Review collected by and hosted on G2.com.

KO is a robust and user-friendly knowledge management tool. My first time using it, I had a week to create 2 knowledgebases in a tool I had never used. I was able to accomplish this because the editor KO uses is similar to other tools I've used (Sharepoint Designer, MS Suite, etc.). The ease of integrating KO into our company was really smooth and it has been easy for new authors to pick up. KO has an easy search and navigation system. Plus their help portal has a vast amount of helpful content. I use KO every day and LOVE it! If I can't figure out how to do something, and searching their help portal or the internet doesn't help me, I know I can ALWAYS contact KO and their support teams ALWAYS reply & help me find a solution. I really cannot say enough wonderful & positive things about the KnowledgeOwl tool and its staff. I HIGHLY recommend it to everyone looking for a KM solution. Review collected by and hosted on G2.com.

In my opinion, there are NO downsides!!! Review collected by and hosted on G2.com.