KnowledgeOwl
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KnowledgeOwl
By KnowledgeOwl
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4.6 out of 5 stars
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KnowledgeOwl Reviews & Product Details - Page 10

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KnowledgeOwl Overview

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What is KnowledgeOwl?

Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team is always here to help you get the most out of your KnowledgeOwl subscription. Our customers' favorite features include: - Full Branding and Theming Control, plus private domain at all subscription tiers - WYSIWYG Editor plus the ability to edit source HTML - Embeddable contextual help widget to surface your knowledge base content in your site or app - Flexible Table of Contents organization and navigation - Advanced Security and Restricted Access options - All themes are mobile responsive out of the box - ElasticSearch-based search functionality - Glossary with automatic highlighting and pop-over definition of glossary terms

KnowledgeOwl Details
Discussions
KnowledgeOwl Community
Languages Supported
English
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Product Description

Knowledge base software

How do you position yourself against your competitors?

KnowledgeOwl is standalone knowledge base software, which means we only focus on features for knowledge bases unlike many all-in-one help desk solutions with ticketing and community forums. For us, knowledge bases are our core product offering rather than a peripheral feature.

As a knowledge management solution, we are one of the most powerful, customizable, and affordable paid software tools on the market. We love helping small businesses, non-profit, and government organizations share information with customers and employees without breaking the bank.

Seller Details
Seller
KnowledgeOwl
Year Founded
2015
HQ Location
Broomfield, CO
Twitter
@knowledge_owl
835 Twitter followers
LinkedIn® Page
www.linkedin.com
9 employees on LinkedIn®
Description

KnowledgeOwl is a knowledge management software platform designed to help businesses create, manage, and share documentation and knowledge bases. The platform offers user-friendly tools for building online help manuals, FAQs, and internal wikis, enabling organizations to streamline information sharing and improve customer support. KnowledgeOwl caters to various industries, providing customizable templates and robust analytics to enhance knowledge accessibility and user engagement. For more information, visit their website at https://www.knowledgeowl.com.

Kate M.
KM
Overview Provided by:
Kate Mueller
Product & Customer Champion, Resident Cheesemonger at KnowledgeOwl

Recent KnowledgeOwl Reviews

Ceres Abril R.
CR
Ceres Abril R.Mid-Market (51-1000 emp.)
5.0 out of 5
"Information at your fingertips"
It is a very intuitive platform that allows for the creation of quick and efficient knowledge bases.
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Knowledge owl"
It is a place to store process docs and information for agents
Read more
AH
Andrea H.Small-Business (50 or fewer emp.)
4.5 out of 5
"KnowledgeOwl for your knowledge base needs"
When we were looking for a knowledge base platform, we wanted the following features: SSO, customize branding options, ability for multimedia, and ...
Read more

KnowledgeOwl Pricing

Base Subscription
$100.00
Per Month
Business Add-On
$275.00
Per Month
Enterprise Add-On
$1,150.00
Per Month
See all 3 KnowledgeOwl pricing levels
Security Badge
This seller hasn't added their security information yet. Let them know that you'd like them to add it.
1 person requested security information

KnowledgeOwl Media

KnowledgeOwl Demo - KnowledgeOwl Base Editor
Organize your articles in categories in your Table of Contents using intuitive drag-and-drop functionality
KnowledgeOwl Demo - KnowledgeOwl Article Editor
Powerful and familiar WYSIWYG editor, with full control of your content's source HTML
KnowledgeOwl Demo - KnowledgeOwl File Library
A library for all uploaded files - any image or document embedded in any of your articles can be found here. Recover deleted files, too!
KnowledgeOwl Demo - KnowledgeOwl Reporting and Analytics
Get a bird's eye view of your content and user feedback
KnowledgeOwl Demo - KnowledgeOwl Security and Restricted Permissions
Protect your content using shared passwords, IP protection, SSO integration, or individual logins
KnowledgeOwl Demo - KnowledgeOwl Theming Tool
A powerful theme editor with intuitive controls, allowing you to create a beautiful, on-brand knowledge base with ease
Answer a few questions to help the KnowledgeOwl community
Have you used KnowledgeOwl before?
Yes

Video Reviews

Review by Sandi O.
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117 KnowledgeOwl Reviews

4.6 out of 5
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117 KnowledgeOwl Reviews
4.6 out of 5
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4.6 out of 5
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KnowledgeOwl Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for KnowledgeOwlQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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Brandon W.
BW
President and Creative Director
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

Consistently adding new features and support is lightning fast. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

I wish it had more import options like Word, gDoc etc and converted them into KO friendly documents. Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Sign up for the trial and play around with the interface to get a feel if it's a fit. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Knowledge sharing and SOP creation. Review collected by and hosted on G2.com.

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PD
Senior Agent / Trainer
Outsourcing/Offshoring
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

The ability to change content is our business changes Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

It times out, to quickly. Wish I could change the colors and layout, Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

Awesome work tool!!! Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Our team has all work instructions in one place. It can be changes as our needs change. quick access to all our information and instructions. Review collected by and hosted on G2.com.

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AF
Network Administrator and DBA
Non-Profit Organization Management
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

It's usability, responsiveness, the versioning, the ease of use. Great value for a great price for a non-profit. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Sometimes it's hard to format within the article - even using the HTML, it doesn't seem to always work right. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

End to End Business Process Documentation, Updates to Users on system changes. Review collected by and hosted on G2.com.

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Leslie S.
LS
Director of Data Science
Information Technology and Services
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

KnowledgeOwl has been easy to use and upate. The image handling lets you create new help articles quickly and to swap out out-of-date screenshots. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Hard to track what needs updating; would like more tools to export/tag Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Made a help site for a small software company with a global reach. Review collected by and hosted on G2.com.

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Paxton A. S.
PS
President, Principal
Real Estate
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

Setup is extraordinarily easy and the Knowledge Owl team is fantastic. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

It would be helpful to have a more robust glossary system. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Knowledge Owl allows our teams to have a common understanding of processes and terms. Review collected by and hosted on G2.com.

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Chris W.
CW
Senior Software Engineer
Information Technology and Services
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

The software is very simple and easy to use. Users with very little technical skills were able to pick it up easily. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Sometimes when copying and pasting from external documents, we had trouble getting the formatting to come over correctly. It added some extra time on our end. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

We have a internal team of around 100 users that need to we need to share knowledge and guidelines with. We were using it to promote consistency within our company. Review collected by and hosted on G2.com.

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Verified User in Non-Profit Organization Management
AN
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

It allows me to do everything I need to do and get all the information to the team members who need it. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Some of the permissioning systems good be better. That might be user error on my team, but we run into complications around who can see what. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

We are improving our flow of communication and learning-based initiatives. This has helped onboard new staff and support continuing staff in their professional development. Review collected by and hosted on G2.com.

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Verified User in Transportation/Trucking/Railroad
AT
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
What do you like best about KnowledgeOwl?

The system is easy to work with, even if you know little to nothing about setting up a knowledge base system. Also, the communication is great. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

When attempting to merge different types of documents into the system, charts don't transfer over well. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Having readily available information at my employee's fingertips. We are able to get direct communication regarding how things need to be changed to make the information more easily understood and user friendly. Review collected by and hosted on G2.com.

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Anna H.
AH
Marketing and Communications Manager
Marketing and Advertising
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Seller invite
What do you like best about KnowledgeOwl?

It enables us to easily communicate and direct employees to one single source for all of our learning and documentation. It streamlines what would otherwise be a very complicated process. Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

We are very happy with it! No complaints and perfectly meets our current business needs. Review collected by and hosted on G2.com.

Recommendations to others considering KnowledgeOwl:

This is a great resource for enabling your employees. We recommend it for onboarding and for communicating throughout different projects. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Streamlining operations, education and communication with our employees. Review collected by and hosted on G2.com.

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Verified User in Education Management
AE
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about KnowledgeOwl?

The ease for the customers to use this is wonderful! Not difficult and the end user has no difficulty in navigating anything they need. Great format! Review collected by and hosted on G2.com.

What do you dislike about KnowledgeOwl?

Would like it to be a bit easier to manage with the groups, but this might be a training issue at this point. Review collected by and hosted on G2.com.

What problems is KnowledgeOwl solving and how is that benefiting you?

Biggest problem we had before was the search-ability of the content in how it was presented. However, moving to Knowledgowl has resolved that problem! Review collected by and hosted on G2.com.

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