Klenty Reviews & Product Details - Page 2

Automated Email Outreach, CRM Integration,

Upsides of using Klenty : Increased Productivity, Improved Efficiency Review collected by and hosted on G2.com.

The reporting and analytics features are basic compared to competitors, which can make tracking the ROI of campaigns more challenging Review collected by and hosted on G2.com.

What I like the most about Klenty isn't the software, or the affordability, it's the people behing the logo that have made the customer experience completely unique compared to any other software I have had. Everytime I have a question they answer so fast, sometimes within just a few minutes. If you are on the fence about what calling software to go with like I was, save yourself valuable time and just go with Klenty. Review collected by and hosted on G2.com.

That I didn't find out about them sooner! Review collected by and hosted on G2.com.

The ease of use and that I don't have to constantly check emails. It's all very automatic. Review collected by and hosted on G2.com.

What I like least is that sometimes it freezes and needs refreshing. Review collected by and hosted on G2.com.

Their customer service person Elizhabeth was super helpful to solve my problem. She even invited me to a Zoom meeting which made the experience quite smooth. The rest has been decent for me but still is missing many features in comparison to competitors that I have used. Review collected by and hosted on G2.com.

They don't have Snippets, LinkedIn Automation missing, AI Automatic Reply Suggestions missing, Ability to search for and get new leads is missing, Analytics for Lists should be the same as cadences, we can't schedule or pause a cadence, AI does not classify my prospect replies correctly, when sending out emails you should be able to clear all formatting and actually even get a preview of what the email would look like in the prospect's inbox and how it would like in a phone interface, Review collected by and hosted on G2.com.

It is simple enough so it is easy to use, but complex enough to make high quality e-mails. Also the support is good, everyone is really helpful. It feels like I am really dealing with humans instead of a support only large entreprises can contact. Review collected by and hosted on G2.com.

I would like to have a bigger database for me to search trough. Although I really like the support, it would be easy if there were a bit more articles on how install e-mail on a different server for example. Review collected by and hosted on G2.com.

I've used a couple other email marketing platforms, with the most time spent using Klenty and HubSpot.

My general perception is that many sales / marketing / email software platforms have similar capabilities.

What makes the difference is whether you, as the customer, can actually implement everything effectively. This is even more important when you aren't a full-time email marketing professional, so you need to get up to speed quickly.

With Klenty, I think the design is fairly intuitive as a self-serve email marketing / sales engagement software. But the big differentiator has been the customer service.

I've been on multiple ~1 hour calls, both for Onboarding and for refining my content. The support doesn't just solve your original problem, they proactively identify other areas for improvement, and offer a lot of great coaching to improve how you use their tools.

Special shout-out to Ranjit, who got my first set of cadences in shape, and gave us some great ideas on how to manage our prospects and cadences across our team! Review collected by and hosted on G2.com.

Pretty minor, but sometimes definitions are unclear, and it'd be nice to have a clear little floating "info" bubble next to proprietary terms (e.g., what is a List? what does "Not Approaching" a Prospect mean?).

More integrations

Overall, I have been very impressed by the software! Review collected by and hosted on G2.com.

I do not like Klenty. They significantly raised my price (66%) since I started with them and forced me to pay annually rather than monthly. Review collected by and hosted on G2.com.

significantly increased my price and forced me into paying annually rather than monthly

Also the AI features they promote do not work well for me. Review collected by and hosted on G2.com.

We use Klenty for lead routing & mass email campaigns. It is easy to integrate with the CRM, which makes it a useful tool for us!

The support team is very proactive! Review collected by and hosted on G2.com.

The user interface ain't that great, ease of use isn't great. Review collected by and hosted on G2.com.

The support staff going out of the way to help us through. Review collected by and hosted on G2.com.

The UI could be somewhat better than what it is currently. Review collected by and hosted on G2.com.

Their support and customer service team are very quick in answering any questions I have quickly. I message them almost every week with a question as I am slowly learning the platform and they always are able to help me resolve my issues or concerns. The whole team is super helpeful. Review collected by and hosted on G2.com.

I am not fond of having to purchase separate accounts for each sales member in order to have separate dashboards/analytics as well as not being able to integrate multiple calendlys. Its a bit pricey to make a separate acount for each sales person. Review collected by and hosted on G2.com.