interworks.cloud platform Pros and Cons

Dear Valued Customer,

Thank you for sharing your positive feedback on the interworks.cloud platform. We’re pleased to hear that our platform’s flexibility and features have helped optimize your business processes, automate billing, and enhance your customer experience with a self-service cloud marketplace!

We understand your concern regarding the postponement of scheduled releases, and our team remains focused on improving release timelines to better meet your expectations.

Your input is invaluable, and we’re always here to support you. Please don’t hesitate to reach out if you have any suggestions or need assistance.

Best regards,

The interworks.cloud Team

Dear Valued Customer,

Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience with our product didn’t meet your expectations. At interworks.cloud, customer satisfaction is our top priority, and we take your concerns very seriously.

We’d like to address each of the points you’ve raised, as ensuring a positive experience for our customers is extremely important to us.

1. Inability to Load Multiple, Custom Invoicing Templates

We appreciate your feedback on this matter. The interworks.cloud platform does support multiple invoicing templates, with advanced customization options available for localization and multi-entity management. Our team would be happy to assist in setting up and optimizing these features for your specific needs. Please reach out to your Customer Success Manager for personalized assistance.

2. Report Generator Feature Fails (Database Issue with Storing Customer Details in Cache or Snapshots)

Thank you for bringing this to our attention. The information provided isn't sufficient for us to fully understand the specific issue you're encountering. To assist you more effectively, we kindly request that you share additional details with our support team. This will allow us to thoroughly investigate the matter and offer the appropriate solutions tailored to your needs.

3. APIs Extremely Slow, Break Frequently

Thank you for bringing this to our notice. The interworks.cloud platform automates transactions between cloud providers, customers, and vendors, relying heavily on third-party vendor APIs. Unfortunately, the performance of these vendor APIs is outside of our direct control. However, we emphasize on ensuring optimal platform performance.

If your instance is hosted on Azure, which we use to maintain high availability, please contact our support team to further investigate any issues. If your instance is hosted on on-premise infrastructure, we recommend contacting your administrator, as the issue may be related to your local environment. Our customer support team is also available to assist in diagnosing and resolving any performance concerns.

4. General Site Stability

We’re sorry to hear you’ve experienced site stability issues. Our platform is hosted on Azure infrastructure, which ensures a high level of availability and reliability. However, if your instance is hosted on an on-premise infrastructure, the issue might be specific to your local environment. Please contact your administrator, or reach out to our customer support team with more details so we can assist in resolving this issue promptly.

5. Non-admin Platform Support is Essentially Non-existent

We understand your concern and appreciate your feedback. interworks.cloud offers customer support based on defined SLAs, accessible through a dedicated customer support portal. However, it is ultimately the responsibility of our customers to designate which business users within their organization can access support services. We recommend reaching out to your platform’s business owner or administrator to request support access. If further clarification is needed, our support team is available to assist.

We truly value your feedback and hope you’ll give us another opportunity to meet your expectations and discuss this further with you.

Best regards,

interworks.cloud team

We’re delighted to hear that interworks.cloud is meeting your needs, from ease of use and smooth integrations to our team's responsiveness. Knowing that you value our ongoing feature development and collaborative approach truly motivates us to continue delivering improvements that matter.

We also appreciate your feedback on API communication. Seamless integration is crucial, and while some connectivity issues can stem from various external factors, we’re actively enhancing our API's stability and error-handling capabilities.

Thank you for being a part of the interworks.cloud community and for your trust in us to support your subscription billing and provisioning needs!

Hello Christos,

Thank you for your positive feedback! We're delighted to hear that you value the platform’s functionality and our team's professional, human-centered support approach. We’re constantly working to expand our vendor integrations, so your input is helpful as we prioritize future development.

It’s great to know interworks.cloud is helping you reach more customers, enhance functionality, and increase automation. We're committed to building a platform that supports your growth and efficiency needs. Thank you for being part of the interworks.cloud community!

Best regards,

The interworks.cloud team

Thank you for your valuable feedback on G2! We appreciate your positive comments about the SaaS nature of our platform, which alleviates the need for patching or maintenance on your end. This is exactly the kind of experience we aim to provide—reliable, hassle-free service that allows you to focus on your core business.

Please know that we take your concerns seriously, and we're committed to addressing these areas to improve your experience, particularly with Microsoft CSP Subscription management and billing. We appreciate your business and will continue refining our platform to meet your evolving needs!

Thank you for being a valued customer.

Luciano, thank you for your positive feedback!

We're delighted that you find interworks.cloud platform user-friendly with an intuitive interface, an extensive product catalog, robust automation capabilities, excellent customer support, and scalability.

We understand there is a slight learning curve for the advanced features; to address this concern, we continuously work to enhance our onboarding process and provide comprehensive documentation, training materials, and tutorials to ensure our customers can quickly and effectively utilize the full potential of our platform. On top of that, our support team is also available to provide guidance.

We appreciate your business and will continue refining our platform to meet your evolving needs! Thank you!

Thank you so much, Oscar, for taking the time to share your feedback! 🙏 It means a lot to us, and we're thrilled to hear that you had a great experience with our platform and service.

We work tirelessly to ensure that our customers receive the best possible experience, and it's always rewarding to receive feedback that confirms we're on the right track. Your review serves as a motivation to keep delivering excellent service.

Thank you very much for sharing your thoughts on the interworks.cloud platform!

We're delighted that you appreciate the platform's stability, ease of use, and adaptability to business requirements. Recognizing the importance of quicker responses from customer support, we've been actively enhancing our support processes, making it one of our main priorities.

It's excellent to hear that our platform plays a key role in automating license provisioning and billing for your resellers, as we strive to provide a comprehensive solution.

Thank you once again for your valuable feedback. Your insights continue to guide our ongoing efforts to deliver top-notch solutions.

Thank you very much, Chris, for your feedback on the interworks.cloud platform. We really appreciate your insights, and we are glad to hear that the platform is providing value to your team.

We fully understand the importance of having robust reporting features within the platform, and for this reason, we are actively working on enhancing this aspect to provide you with better insights and analytics. Our goal is to reduce the need for exporting reports to external tools like Excel, streamlining your workflow and saving you time and effort.

By consolidating your sales operations, subscription management, billing, and payment processes into a single platform, interworks.cloud aims to simplify your operations and provide a seamless experience. We are committed to continuously improving our platform to meet your evolving needs and enhance the efficiency of your sales team throughout the customer onboarding process.

We appreciate your feedback, Chris, and if you have any further suggestions or specific requirements, please don't hesitate to reach out. We value your partnership and will strive to address your needs to ensure you get the most out of the interworks.cloud platform.

Dear Andreas, thank you for sharing your feedback on the interworks.cloud platform. We appreciate that you find our platform very open, with easily accessible documentation. Our mission is to support the needs of managed service providers and cloud distributors.

We understand the challenges that come with the frequent ad hoc changes made by Microsoft, as its ecosystem is notorious for its dynamic nature. Our team is aware of the impact of these changes, and we strive to adapt quickly to keep up with the evolving landscape. Despite these challenges, we are proud to be the first vendor to offer an NCE-compatible platform, ensuring your business continues to thrive within the Microsoft ecosystem.

Thank you once again for your valuable feedback. We greatly appreciate your input as we continue to enhance our platform. If you have any further suggestions or comments, please don't hesitate to reach out to us.