18 interworks.cloud platform Reviews
Overall Review Sentiment for interworks.cloud platform
Log in to view review sentiment.
We use interworks.cloud as a storefront for Office 365, it helps us reduce administrative load on simple tasks like ordering licences and managing invoices by either automating these tasks or allowing the end customer to manage their own estate. Their team is responsive and knowledgeable, and it never seems difficult to get issues looked at by senior or development staff. It's also easy to move existing customers into the platform and setup resellers. Review collected by and hosted on G2.com.
There are occasions where Microsoft makes changes to their end of the platform and it can take interworks.cloud some time to match that functionality, but their support staff are always ready to reassure that work is being done and keep you up to date. Review collected by and hosted on G2.com.

One wall to wall tool for Cloud Distributors/Resellers especially (but not only) for Microsoft partners . Quick implementation and easy to use. There are many built in tool to keep the large amount of subscriptions manageable as well as offer billing API to use external tools – like Power BI. Review collected by and hosted on G2.com.
Not all entities can be accessed via the API and in some cases not enough detailed data can be obtained in this way. Review collected by and hosted on G2.com.
Good for allowing customers to self serve licenecs and automating billing and allowing auditability with licences changes and swaps for customers and staff members. Review collected by and hosted on G2.com.
Can be hard to keep up with Microsofts changes and API updates so occaonsally things break and need to be repaired. Interworks are normally pretty fast with this, but occasionally it can take a while for things to be fixed. Review collected by and hosted on G2.com.

The Platform makes it easier to manage Microsoft CSP and gives the customers a store to manage their subscriptions on their own. Review collected by and hosted on G2.com.
Would wish more vendors were available to sell to customers. Review collected by and hosted on G2.com.

After integration of the plattform we could cut cost in the cloud contract maintenance and billing process Review collected by and hosted on G2.com.
No downsides from the plattform itself - missing API integration capabilities from other systems appeared often to slow down the whole process Review collected by and hosted on G2.com.

The platform adresses most of basic scenarios. Capability to manage multi level of reselling. Initial Onboarding. techical and commercial team are really dedicated to help. Review collected by and hosted on G2.com.
the platform requires heavy management and is huge time consuming. Some Microsoft features are not reproductible in the platform, not possible to manage multiple taxation for same customer, Perpetual software is still not managing the Microsoft pricelist, Some tickets are never really adressed, whenever a problem is complex the ticket goes to "requires extra development" or under dev evaluation... the fact that the support model has been changed without previous notification and that the support level is impacted. also Roadmap is always postponed.
Also the update process for products and pricelist is just a nightmare, complex, and sometimes not reliable... which makes me threatened about reliability of prices.
fact that invoices content can change after they are sent to customer just by changing a template (accountlingly uncompliant) Review collected by and hosted on G2.com.