Their name is easy to spell. That is literally the ONLY thing they have going for them. Review collected by and hosted on G2.com.
Everything. Their website is a terrible, confusing morass of poorly designed pages, with no sensible flow centered around accomplishing a task. Attempting to call them results in being put on hold forever. If you do wait through the hour+ wait queue, the people who finally pick up are useless. Review collected by and hosted on G2.com.
Video Reviews
Insperity, has one of the most professional and helpful team member I have ever met.
61 out of 62 Total Reviews for Insperity
Overall Review Sentiment for Insperity
Log in to view review sentiment.
I appreciate the user-friendly platform and responsive customer support, which help resolve issues quickly. The training resources for employees are also excellent. Review collected by and hosted on G2.com.
The pricing structure lacks transparency Review collected by and hosted on G2.com.
Advanced technology that is upgrading the hole HR system in to a automation process Review collected by and hosted on G2.com.
sometimes payroll and signing up for benefits are slow on the website Review collected by and hosted on G2.com.
Payroll, Benefits Administration, Training, Corporate Compliance, Month End P&L Reconciliation Review collected by and hosted on G2.com.
The fact that I was able to immediately connect with my Insperity Representative when I had questions or needed to resolve an issue. They have dedicated support personnel that provides their direct contact numbers so you can pick up the phone and call rather than run all requests via email. This is not the case with other PEO's as many have a more self service business model. Review collected by and hosted on G2.com.
Navigation in website is user friendly and mobile app is well developed Review collected by and hosted on G2.com.
We were sold on the outstanding service that Insperity provides and yet we have consistently had service request delays. HR processes which affect our payroll process have taken months to correct and our service and sales representatives are non-responsive. Review collected by and hosted on G2.com.
I like how easy it is to see all the information you need at quick glance, like time clock, benefits, and trainings (which are very useful, especially if your business is new). Review collected by and hosted on G2.com.
It has a bit of a learning curve, but once you use it a couple of times, it'll become easy to navigate and to maximize it's potential uses for what you need. All in all, not really a complaint. Review collected by and hosted on G2.com.
It fulfills the definition of a payroll and HR solution. The cost of benefits isn't bad either. Review collected by and hosted on G2.com.
We were clear from the start that we wanted and desperately needed to: post jobs, receive applications, and screen those applicants through to onboarding. It took 6 weeks to get a clear answer that those things ARE NOT included and would be thousands of dollars extra to set up and then monthly subscriptions.
We lost over a month waiting for an official response as our request was bounced from one "dedicated" support person to the next. All in, we have something like 15 support people for our account and each performs like 6% of our needs and none knows what the others are doing or have done.
After passing on the $3k+ setup fee to track applicants we moved on to finding our applicants. However, screening them requires the use of 3 separate portals for some reason, and zero labels or cheatsheet provided to explain what is happening with them. You get a "report" that is titled a long number and doesn't actually tell you anything. An applicant typically clears in 3-5 business days despite selecting the most basic check possible.
It's needlessly byzantine, has possibly the worst UX I've encountered in 25 years, and isn't cheap. Review collected by and hosted on G2.com.
Insperity really handles every aspect of HR for my company. They are always available if we have questions, and basically it takes away the need for a whole department. Review collected by and hosted on G2.com.
There are times that the chat is down, but it's normally a time when it wouldn't be used anyway, so it hasn't become an issue. There also needs to be more options for customization for the user homepage. Review collected by and hosted on G2.com.
