Web and App Push have been wonderful in reaching our website visitors even when they’re not on our website, and communicating offers, cart abandonment, product abandonment, category abandonment, product recommendations and more, in an easy to read and sweet manner. We love using it, it’s never been easier to communicate with our customers with app and web push.

It would be good to have more options to customize the push notifications.

This is an amazing and UX friendly product that can be a great place to start or enhance your business if you’re looking for help with improving your digital marketing efforts.

Increasing incoming website traffic and engagement. With bulk and targeted Web and App Push, we have steadily received a good flow of traffic, with improved CTRs and sales, as well.

The best thing with Insider is the freedom they give us - we no longer depend on our IT department. Also we can mention the execution speed, we can see the early results almost the same moment we agreed on the campaign. And the last but not the least is Insider's account management team, they are completely focused on helping us grow our business.

We don't have much to dislike. The price could be a little lower, but on the whole, we like almost everything.

We recommend driving innovations in your company and starting using Insider earlier. And it is better working when you use multiple products in different channels.

The overall experience is excellent at the moment. Insider helps us to work with user's reviews - to highlight ratings and relevant comments. We are trying to make the most out of the capabilities of the Mobile web suite and effectively test UX hypotheses (this is especially important because there are more and more customers who use the phone when searching for a tour). We launch many different campaigns every month, such as Tab Talk, Versus, etc., and we are happy with the result. We are satisfied with the Instory and web push products.

Customer Support at best

Quality of leads

Easy Implementation

Easy Reporting

The issues have been fixed by the Product team as per the request on unified images.

I recommend them 100%

Lower Cost Per Lead

Drive to help with more sales conversion

Exit intent features for more conversion

Launch the campaign immediately to drive conversion

With Insider, we have been able to create hyper-personalized campaigns that have been extremely successful for us. Creating personalization campaigns has been a top priority for us, and Insider has been our go-to partner for executing them. We appreciate how easy the platform is to use, yet it packs a variety of powerful features that add significant value to our marketing data. We have also significantly improved our retargeting capabilities, achieving a conversion rate increase of 9.7% in one campaign and a massive 20% increase in another! In addition, the platform provides us with a great deal of flexibility when it comes to customizing our campaigns. We can segment our website visitors intelligently and tailor our campaigns to correspond to each section of our customer base, yielding notable results for us.

The only issue we have faced with Insider is the inability to support Quiet Hours in the Web Push tool. Except for that, Insider has been a splendid platform to use.

Personalization is where the power lies! Our business has been able to unlock new levels of marketing success & customer satisfaction, while constantly improving our strategy based on intelligent insights derived from accurate data. Insider is a powerhouse that has propelled our business forward, and we have great confidence that it can do the same to any other business aiming to leverage the power of predictive tech and data to achieve success.

In order to maintain our position as a brand that represents luxury, we need to attract affluent customers from across the country, so we must build strong relationships with all of our website visitors. As a result of Insider's hyper-personalization based on AI, we have been able to deliver customized messages to our customers at the right time, resulting in better customer experience and satisfaction. We've been able to build a more nuanced personalization strategy thanks to Insider's advanced integration feature!

It is very comfortable to work with Insider team, and we immediately receive detailed answers to all our questions. The team also analyzed our work and goals, realized that they could propose an alternative approach.

It would be good to get more industry-based use-cases as ideas to be tested or implemented, but on the whole, everything is quite good, and we are waiting to get great results.

I would recommend getting more profound in the product from the very beginning to understand the capabilities and launch faster.

We are a fast-food delivery service. Good communication with users from the start of the project gives an excellent fuse for the proper development of the client base and increasing users' LTV. That is why we want to implement cascading customer journeys with users in our mobile application based on RFP segmentation. We chose Insider as a platform for the implementation of our business plan.

The Smart Recommender & InStory are a powerful duo to greatly improve product discovery and increase conversions. Before Insider, we were showing our customers best-selling products and trending ones, and while they were added to carts, they barely reached the product checkout page. After deploying Insider, we realized the true power of personalization. With SR & InStory, we were able to recommend products to our users which were highly relevant to them, personalized to them. This had a direct, positive impact on our customer satisfaction and experience. Thanks to Insider’s tools, our customers are now happier than before.

The panel is slow to load at times, which causes a tad bit of frustration. Otherwise, we haven’t had any other issues that we dislike yet.

Personalization can make all the difference to any business, and when done extremely well, it will truly make you stand out from the crowd. Insider is, by far, the most intuitive at personalizing experiences and is a great choice to take your personalization game to the next level.

Our main requirement was product recommendations that really work for the customer, and not just look pushy, like we’re only trying to sell a product. With Insider’s intelligent tech, we love that we have been able to understand our customers and their desires and needs better, enabling us to then recommend the most appropriate products for their concerns.

Insider’s personalization abilities are remarkable and more importantly, their conversion suite is very effective — offering the fastest time to value, at less than 6 months. We improved our onsite engagement, conversions, and AOV and our customer retention have never looked better.

This means that in just two quarters we were able to optimize a lot of our metrics including our ROI.

We’re happy with the Insider experience - we haven’t come across any glaring negatives

Take it from the experience of many customers who have left amazing reviews over here - Insider is the tool that the enterprising marketer must have to drive growth for their brand.

We were looking for ways to engage with our visitors more effectively, we have a lot of traffic but we lack the tools to segment and target our visitors with personalized onsite experiences. That’s where Insider came in. they helped us effectively segment our target audience based on various attributes. We then made use of the Insider platform to run personalized website experiences such as banners, recommendations and web push notifications.

We were also able to create custom journeys for each segment which led to higher conversion and retention. Overall we saw a significant uplift in our ROI in less than 6 months.

Insider allows us to personalize the shopping experience to the T and using the A/B testing feature to test out variations on different campaigns has proven to be very effective for us. We have achieved significant uplift in incremental revenue, and a remarkable 36.39% increase in AOV. One specific product, InStory, has also contributed to a positive improvement in engagement. We are also quite impressed by the insights we have been able to amass from the product.

As a team and product, Insider’s speed of execution has been really impressive, as well. Our overall experience is definitely one that has been pleasant and desirable.

We need a lot more time for certain things such as finalizing campaigns, but that’s because we are short on resources from our end. Insider, for the most part, hasn’t given us anything to dislike.

We wanted to use data gathered from our website to understand what drives our users to make purchases, and then use that information to improve conversion rates. We were able to do this very well using Insider’s select range of products recommended for our business. We have also been able to improve our brand value by communicating our brand’s story in more impactful ways than we used to before.

We really enjoyed Insider’s panel as it allowed us to see real time and transparent results for our business. We are able to A/B test and now truly understand the behaviour of our onsite customers and visitors, insights we did not previously have. For instance, we learned that most of our mobile users actually enjoy looking at product recommendations, and 20% of them would scroll through till the end of the page. We then modified the page to never ending product recommendations along with Insider’s smart recommendation engine. After testing this out, we are extremely happy with the result, that is, a 44% conversion rate uplift.

The Insider Taiwan team tries to provide A-class support as fast as they can, but the time difference from the overseas engineering team is a bit inconvenient.

We enjoy the flexibility that the Insider’s smart recommendation engine has brought to our ecommerce platform. After 6 months of investment, we’ve been able to achieve more than we have in the past few years. With over 100 templates and playbooks they have already created on their platform, we are able to kick off a new campaign easily with 0 IT support. Insider allows us to move faster and achieve more!

As a business, we understand that each customer is unique. With Insider’s Web Suite we were able to capture the attention of our target audience with personalised bite-sized content that appeals to them. Their deep segmentation capabilities and ready-to-use templates helped us get the right customer eyeballs for the right product.

Their current templates save us a lot of time, it would be great if they could keep adding new templates frequently.

Insider’s tools are very effective in increasing engagement and conversion rates in mobile. We would recommend their Mobile Web Solution to everyone.

We had a mountain of customer data but we really didn’t know what to do with it. Insider’s Customer Data Platform (CDP) helped us consolidate all the data from different channels and bring it into meaningful insights from where we could segment audiences better to build personalised campaigns.

Insider helped us segment its basis into various parameters such as buying frequency, time-zone, country, past user behavior etc. Once we had all the data systematically segmented we were able to

think through and design highly personalized, easy to read and digest stories that helped us get more sales.