We have been able to consistently communicate with our new and returning users and keep them engaged with Insider’s intelligent Web Push tools. The tool has been so good, in fact, that the average time a visitor spends on our website has increased by a whole minute! The automated push tool has also proven to be extremely effective in gently nudging potential customers to revisit our website. We are able to be on the minds of our customers regularly by sending well-timed, tailored messages which have received an average CTR of 5% - 10%. This is easily one of the best Web Push tools available in the market.

We have a little difficulty with geo segmentation, but believe it is something that can be easily fixed with an update.

Collecting customer data is important for us so that we can retarget them consistently with updates and other relevant messages that they’d find useful. Insider’s Web Push tools have gotten us a 20% opt-in rate annually, which is brilliant. This is our only messaging channel achieving such a high opt-in rate, and we were very impressed when we started seeing these results. We also use Insider’s survey function and it has been instrumental in helping us improve our user experience by leaps and bounds.

As I have used Insider platform for almost a year, I would love how easy the campaign can be created and managed. Mostly, I like how easy i can do A/B testing my website which i don't have to stuck with website developer. And i like Scenario Wizard function which i can get some new ideas from there to upgrade my existing camapign.

As Insider has been changed some structure in their company, I had sometimes stuck with communication with panel supporters when I had raised the ticket for the campaign. Sometimes, i can explain it precisely in English

the problem i have solved while using Insider is A/B testing [changing some element in landing page] which normally i have to raise the brief to web developer. Great benefit of time reduction.

The Insider team are excellent to work with. They make it very easy to quickly test ideas on your website without the long lead times and expensive costs of web development. The web pushes also offer a powerful way of reaching a new audience with marketing messages.

I'm not a big fan of working with Zendesk to manage jobs and would prefer there were no overage costs when traffic volumes increase as your site grows over time.

We approached Insider to improve our conversion rates for both lead generation and ecommerce and have acheived both. Insider have bought some great ideas to the table and implemented them for us. The combination of web pushes with on site improvements is delivering great ROI with additional ecommerce sales and leads.

The ready to use templates from Insider helped us achieve efficiency with our online campaigns and the level of customization that is possible with these templates means that we are able to deliver personalization like never before. The campaign interface and insights that we get from Insider is something that other vendors don’t have. In 2020 we were able to win over 57,800 web push subscribers and our web push campaigns alone generated over TWD$154,500. Insider’s web push also enabled us to make the most of seasonal spikes like New Year’s shopping, by using surprise coupons in these web pushes we generated over 280 orders worth USD130,000. The web suite from Insider has helped us effectively shorten the product discovery time for our customers.

Because Insider has a ton of products and functions, it is not easy to identify the performance of each on the dashboard. Also the lack of local language interface makes it difficult to understand and we have to rely on our account managers to explain the data to us. However, Insider’s local expertise is top-notch and we are regularly updated on our campaign performance and ROI metrics, so again, it’s hard to say we dislike something.

Our regional team was low on manpower which meant we could not deliver campaigns at scale. We were looking for a platform that was low on IT efforts and which would enable us to deliver localized content and execute campaigns quickly. Another struggle we faced was the large list of products on our website which meant our website visitors had to make multiple search queries to find what they wanted - we wanted to shorten the product discovery process. After integrating with Insider we were able to leverage the web and mobile web suite to communicate with our online visitors more efficiently, the team at Insider took care of much of the IT heavy-lifting which meant we could focus on creating quality campaigns. We can now help users find what they are looking for faster and also improve the engagement onsite with customized web push campaigns.

Thanks to Insider, we were able to design and implement multiple campaigns on our website without the reliance of other design and tech teams. This was incredibly useful as we were able to execute campaigns much faster and more seamlessly. A huge plus point was the flexibility to edit any parts of our campaigns anytime as well, without requesting for the support of other teams.

I appreciated the range of campaigns and templates available for our choosing. However, the primary feature I love about using Insider is the great customer support I've experienced so far. From answering small questions (like how to utilise some design features) to brainstorming for larger solutions - I could always count on Insider to be there for me.

The backend setup itself can be cumbersome and not the most intuitive. It can get frustrating when some things are supposed to be easy to find/do, but this also gave opportunities for their great customer support to shine through.

Alongside, setting up of campaigns must be done separately for both desktop and mobile - it doesn't apply automatically, nor does it sit within the same page. This is also time-consuming when we're viewing performance reports.

We were not able to track any real engagement on our website, nor had the tools to actually drive engagement/interaction. Insider really helped us out in this aspect and we were able to get some traction in this aspect.

Insider is a great tool covering all our business needs, from web customisation to personalization to pushes or search, we have them all in one place. What I like most is the support that we get from their team, strategic or technical, they have our companies best interest in mind and they are: quickly replying to questions, ready to offer additional training, ready to offer insight on what scenarios are working for our industry and also ready to implement new features.

Since Insider is a 3rd party integration their customisations are not flawlessly integrating with our platform, slightly overlapping native content in some cases.

We are using Insider to offer a better, more customized experience to our website visitors by providing better product recommendations. Adding an extra layer of communications and using the available tools to promote our current offers: banners, pop-ups, countdowns. And we also rely on Insider to deliver our Web Push campaigns.

We are saving time by quickly implementing personalisations and increasing conversion rates by offering a personalized experience and evidentiating our current promotions.

Insider gets it all right - a stellar product supported by customer experience to learn from and expert customer support that makes the Insider experience as amazing as it is. They are incredible in their flexibility, both the team and the product, and it has been so easy to set up the tools as per our requirements. The team provides support and consultancy that’s been reliable and empowers us to use the technology on our own with just a little bit of their daily involvement to monitor things.

We don’t have something to dislike as much as something to hope for, which is to see even more templates.

Make full use of the incredible support offered by the team at Insider, it will make your whole experience much more rewarding and productive.

We have worked with our own in-house tools and teams for a while until we realized the importance of automation and segmentation to elevate the personalization experience across our channels. Upon comparing all possible vendors, Insider, with its excellent team and powerful product, won us over. We have achieved considerably improved results, such as increased login rate, for example, since we started using them, and we intend to continue our partnership with them for the foreseeable future.

Insider is incredibly powerful, with comparisons clearly showing its effectiveness and impact. On our email campaigns, we received a 560% increase in CR compared to other ad channels like FB & IG. The users who visited our website from these campaigns also showed a decrease of 86% in bounce rates. We had deployed their Smart Recommender, as well, and the personalized product recommendations displayed by it were admirably successful in improving our CR by a huge 511%. In a separate campaign to encourage product reviews, we achieved a 229.65% uplift in click rate. On the whole, all our activities with Insider resulted in a 274% increase in CR compared to our activities without it. These results are nothing but astonishing, and give us enough reason to continue using Insider.

It would be very convenient to have one panel where we can see and track activities across all our channels. This is not a feature, at present, but we hope it can be made possible at some point in the future.

If you’re a website selling more than just one product, then Insider is the best marketing assistant you could have. By automating plenty of mundane tasks, it helps you focus on other things that need your full attention. It comes with a very wide range of features that work wonders, and we’d suggest trying them all out to see what fits your bill, because we believe that Insider has something incredible to offer everyone.

Skincare is a confusing area for a lot of customers and we were striving to send consistent messages which are valuable for them, but at the same time, encourage them to engage with the CTA and come back to our website for increased revenue and sales. And since we have a vast range of products, we also wanted to better our product recommendations. With Smart Recommender, the product discovery has been better than ever before, and we see many more products added to carts than earlier. Insider’s Email tool is also very capable and has made a considerable impact on our customer retention. All their products have worked very well for us, and we’d possibly try out more in the future as the need arises.

The Smart Recommender is a star performer in our marketing tools list. We love the relevancy of the recommendations it shows our users, and we’re impressed by the technology that powers it. Insider has created a rockstar product with this one.

Honestly, there’s been nothing to dislike about this, so far!

Our recommendation is to choose Insider for your product recommendations! The Smart Recommender is amazing.

Product discovery on our website was a cumbersome process, and we wanted to improve it. Smart Recommender has been the best solution for us. One simple product that does all the work for you, and brings in improved conversions.

Insider’s team is the best team we have worked with. They have helped us achieve not only 12x ROI but also a stunning 12.98% CR uplift in just three months. The team took their time to understand our business and the challenges unique to us and helped us arrive at solutions with suggestions that were highly effective. We have thoroughly enjoyed working with them.

It feels like a honeymoon phase, we don’t dislike anything about them so far.

Improved conversions were our main goal. Insider has been great at helping us achieve this while giving us a 12x ROI. We can easily say Insider has become our marketing team’s best friend.