Varicent Reviews & Product Details

I like how Varicent handles inquiry management and the plan approval workflow manager. The dashboarding capabilities are great, especially with the ability to set permissions by group and tree-based permissions. I can designate specific reports for various stakeholders beyond just the sales org. It's a huge benefit to easily bring in Finance and Admin leadership with their own access levels. Review collected by and hosted on G2.com.

The biggest drawback is the processing time; when testing or implementing new logic, waiting upwards of more than 15-20 minutes for full calculation to complete is a significant bottleneck. Improving the real-time processing would make the admin experience much more efficient. Also, the initial setup was not that great, as we had to work with an external vendor. Review collected by and hosted on G2.com.

Over the past year, we've not only optimized several of our existing reports but also expanded functionality in ways that have significantly increased efficiency. One of the most impactful improvements has been the creation of a new adaptive report as part of Varicent’s modernization initiative—delivered at no additional cost to us.

This new report has streamlined our workflow, reduced manual steps, and eliminated recurring internal errors, ultimately saving both time and effort. Additionally, the Varicent team has been incredibly supportive and proactive throughout the process. Their responsiveness—especially through the Ask an Expert sessions—has helped us continuously fine‑tune our system and reporting structure. This ongoing collaboration is truly one of Varicent’s standout strengths. Review collected by and hosted on G2.com.

Our core usage of the platform hasn’t changed dramatically, but most of our enhancements have been incremental updates to make processes more efficient. While there isn’t anything specific to dislike, some modernization features require gradual adoption. Review collected by and hosted on G2.com.

I like the continuous improvements Varicent makes by modernizing the admin experience, enhancing reporting, and developing upgrades frequently. It speeds up administration and makes the reporting look more modern and fresh. Review collected by and hosted on G2.com.

They are constantly changing their support model and support team. I have no idea who to contact when something goes wrong. They've also created a forced migration from legacy reports and servers to new reporting and servers and the migration has been a very poor experience. This is unlikely to impact new users though. The initial setup was very complicated, and we had a 3rd party vendor help us stand it up. There are so many more options for BI that may already be a free connection to your existing products. Varicent has a pay-to-use model where you can import flat Excel files, but the second you want direct connections to a database, it's another product to pay for. Review collected by and hosted on G2.com.

Their new version looks much easier and cleaner to work with; it also offers flexibility to achieve our crediting needs. The user interface is friendly and easy to use, and their VIP service is kind and attentive. Review collected by and hosted on G2.com.

The built system didn't meet our needs on many things initially, so many personalized calculations needed to be created. We had lots of "We can do it, but it looks difficult" after a Discovery where all was "easy to make and easy to do." They added complexity to the process and, pretty sure, never looked at the capabilities we have in our current systems so they could offer better options. Review collected by and hosted on G2.com.

Extremely powerful and flexible. It’s highly configurable, and we’re able to add new features and functionality every year. Varicent also provides excellent customer support and strong client engagement activities. The education and training continue to improve as well; they keep refining and expanding their offerings. Presenter Adaptive has made report creation easier for us. ELT is a powerful data transformation tool, and we’re continually discovering new ways to use it. Review collected by and hosted on G2.com.

The product’s flexibility also brings some complexity when it comes to configuration. We rely on outside consultants for that, since we don’t have the in-house expertise. I don’t see this so much as a downside as it is simply an observation. Review collected by and hosted on G2.com.

The platform provides extremely useful tools across the entire lifecycle of territory planning and sales compensation. Its ability to be customized to meet complex needs is critical for successful deployment and adoption. The fact that it continues to evolve to keep pace with the changing SPM landscape is also a big plus. Review collected by and hosted on G2.com.

There’s a maturity imbalance between Sales Planning and ICM. Sales Planning is closing the gap, but it still has some work ahead to fully catch up with ICM. Review collected by and hosted on G2.com.

The ease of navigating all of the interconnected components (calculations, imports, etc) in the UI, whilst also simultaneously viewing data for each calculation. Customer support through Ask an Expert is second to none. Furthermore the integration capabilities through both the ICM and ELT are excellent. Review collected by and hosted on G2.com.

Limited support for SQL in the imports function limits possibilities in some cases. Additionally, presenter adaptive reports The audit log can only export 5000 records at once, leading to a need to work around (either API or create an Audit Log table with import function) for auditors who need copies. Review collected by and hosted on G2.com.

I like how Varicent lets us create different types of plans with various components that can be used for different roles and different teams. Also flexibility around the payment structures and workflows for the plan documents. Review collected by and hosted on G2.com.

While updating data for individual payees, we currently face the time-consuming task of updating multiple tables. In addition to the backend table, is it possible to consolidate all payee data on a single page for administrative convenience? Also, sometimes calculation gets stuck in between or takes longer time which really hampers working hours Review collected by and hosted on G2.com.

I appreciate the wide variety of training available, which makes working with the application much easier. The drag-and-click interface, dynamic/smart drop-down restrictions, and built‑in validation checks ensure that every table, view, calculation, or datastore created is always valid.

I also value that development can be done without writing code, using system‑built connectors or PostgreSQL capabilities when needed. Lastly, the self‑service features—such as the ability to schedule our own refreshes—allow us to work in real time and maximize the use of our environment. Review collected by and hosted on G2.com.

Getting prompt support can be challenging at times because the agent we’re connected with may not always be familiar with the structure of our system. As a result, it can take multiple sessions to fully explain the nature of the issue. It becomes much easier when we are able to join a call and walk them through what we’re experiencing, as this helps them clearly see at which step the error or problem occurs—one of the key reasons we truly value our CSM.

Lastly, the limited customization options for the plan document make the yearly setup more difficult and development‑intensive than we would prefer. Review collected by and hosted on G2.com.

the flexibility of the system is outstanding. We have changed plans and structures to support our sales organization and Varicent is capable of handling each change. We have both account owning and vendor facing sales associates- each with unique needs for defining territories and crediting sales Review collected by and hosted on G2.com.

Very little - we have been delighted with the system. It continues to grow along with us. Review collected by and hosted on G2.com.