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IBM Blueworks Live Reviews & Product Details

Verified User in Transportation/Trucking/Railroad
AT
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about IBM Blueworks Live?

Mapping functionality to allow linking of processes and capturing metadata. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

Not a fan of the community recommendations/voting system for new features. Can be hard to find similar ideas and group them. The governance module was an improvement but needs some enhancements to align with organizational needs. There are some 3rd party offered elements (Salient Process - Insights) that seem like they should be native available functionality. Examples like RACI and journey maps. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

Offering us a central repository, connecting processes, and capturing tribal knowledge. Helping us to scale our efforts across the organization and manage our complex ecosystem of process. We use this to discovery pain points and opportunities and to visualize future changes. Review collected by and hosted on G2.com.

IBM Blueworks Live Overview

What is IBM Blueworks Live?

IBM Blueworks Live is a cloud-based business process modeling and management solution designed to help organizations identify, document, and improve their business processes through intuitive mapping and real-time collaboration. As a type of Business Process Management (BPM) software, IBM Blueworks Live is built for any company that needs a unified solution to document, analyze, and optimize their workflows. This tool serves as a single source of truth for business process documentation, providing comprehensive support for process discovery, modeling, and management. It is particularly valuable for companies looking to standardize operations, enhance collaboration, and ensure compliance in highly regulated environments. IBM Blueworks Live stands out by offering built-in support for industry-standard diagrams, such as BPMN 2.0, and real-time editing features, making it easier for teams to communicate, make decisions, and drive process improvements effectively from anywhere. Key Features and Benefits: Intuitive Process Discovery and Mapping: - Drag-and-drop interface with pre-built templates for easy process mapping. - Built-in support for BPMN 2.0 ensures standardized and clear process diagrams. - Simplifies the identification and documentation of processes, reducing time and effort. Unified Single Source of Truth: - Comprehensive process modeling and decision modeling capabilities. - Consistent and accurate documentation across the organization. - Enhances decision-making with reliable and standardized information. Real-Time Collaboration and Governance: - Instant visibility of changes, integrated chat, and audit trails for better governance. - Supports role-based access and process integrity management. - Facilitates collaboration with team members, ensuring that everyone stays aligned. Compliance and Standardization: - Helps manage regulatory compliance through structured process documentation. - Reduces the risk of compliance breaches with up-to-date and accurate process information. - Supports governance with audit trails and revision histories. Cloud-Based Accessibility: - No need for complex software installations; accessible from anywhere with internet connectivity. - Scalable and adaptable to suit both small teams and large enterprises. IBM Blueworks Live is ideal for businesses that need a reliable starting point for process improvement initiatives, enabling teams to work more efficiently while maintaining control over their operations. Its ability to provide a unified view of business processes with robust collaboration features sets it apart from other tools, helping organizations achieve higher productivity and smoother operations.

IBM Blueworks Live Details
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German, English, French, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Turkish, Chinese (Simplified), Chinese (Traditional)
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Product Description

IBM Blueworks Live is a business process modeling tool that lets you discover, map and document your processes. The cloud-based environment allows for effective collaboration in a way that is structured and usable by anyone in your company.

How do you position yourself against your competitors?

IBM Blueworks Live simplifies process management for teams of all sizes by combining process discovery, documentation, and real-time collaboration into one intuitive solution. Purpose-built for BPM, ideal for organizations looking to streamline operations and maintain compliance.
- Purpose-built for BPM: Automatically transform your process models into BPMN 2.0 compliance—no manual dragging and dropping required. Streamline process modeling with less effort and more efficiency
- All-in-one repository: Everything you need—process discovery, collaboration, and governance—in a single, cloud-based solution
- Always in sync: All process details and files stay up-to-date automatically, ensuring everything stays aligned and accurate without manual updates
- Real-time collaboration: Collaborate instantly with audit trails, role-based access, and built-in governance—no third-party tools required
- Scalable for all: Intuitive for small teams, powerful for large enterprises. It adapts to your needs.

Blueworks Live helps teams work smarter, not harder–providing a unified process repository, reducing complexity, and ensuring everyone stays aligned—driving faster decisions and better outcomes.


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IBM
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Year Founded
1911
HQ Location
Armonk, NY
Twitter
@IBM
711,154 Twitter followers
LinkedIn® Page
www.linkedin.com
317,108 employees on LinkedIn®
Ownership
SWX:IBM
Phone
1-866-277-7488
Total Revenue (USD mm)
$73,621
Description

IBM offers a wide range of technology and consulting services; a broad portfolio of middleware for collaboration, predictive analytics, software development and systems management; and the world's most advanced servers and supercomputers.


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Recent IBM Blueworks Live Reviews

Verified User
U
Verified UserEnterprise (> 1000 emp.)
5.0 out of 5
"IBM Blueworks Review"
IBM blue work live is a cloud base business process modeling
Verified User
U
Verified UserEnterprise (> 1000 emp.)
2.5 out of 5
"Have 3 years of experience in TCS"
Impoeved efficiency and improved readability
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Blueworks Live is Great!"
I thinks their process mapping is one of their awesome features.
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IBM Blueworks Live Media

IBM Blueworks Live Demo - Simultaneous collaboration
Use a shared team workspace that supports integrated, real-time communication to engage business users, provide opportunities for discovery and ensure process accuracy.
IBM Blueworks Live Demo - Centralized process repository
Eliminate version control and consistency issues with better visibility into the evolution of the process, including automated change notifications.
IBM Blueworks Live Demo - On-demand learning tutorials
Take advantage of embedded video tutorials to create a simple process model in minutes.
IBM Blueworks Live Demo - Automatic layout of BPMN 2.0
Generate BPMN 2.0 layout and documentation automatically without having to be a standards expert.
Play IBM Blueworks Live Video
Play IBM Blueworks Live Video
Play IBM Blueworks Live Video

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74 out of 75 Total Reviews for IBM Blueworks Live

4.3 out of 5
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IBM Blueworks Live Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for IBM Blueworks LiveQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
Rahul C.
RC
Analyst
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Blueworks Live?

I love how easy it is use and how it help our team collaborate smoothly.

It simplifies our workflows and help us spot and fix issue quickly.

It simplicity and powerful features make it joy to use.

It keep our process organized and improve team communication.

It's user friendly and help us optimize our workflow efficiently. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

The interface can sometimes feel a bit cluttered.

It takes a while to used to it.

Some features arent as user-friendly.

The cost can be a bit high for smaller teams.

It slows down with larger projects. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

It helps us run our processes more smoothly and cuts down on mistake.

It make it easy to spot and fix workflow issue quickly.

It enhances teamwork by making collaboration simple and effective.

It keep everything organizes and ensure eveyone is on the same page.

It simplifies our documentation, giving us more time to focus on important task. Review collected by and hosted on G2.com.

Response from Laurence May of IBM Blueworks Live

Hi Rahul, many thanks indeed for taking the time to write up this detailed and very positive review for IBM Blueworks Live. It is hugely appreciated and I take all of your observations and comments very seriously. I;m delighted you love the product and it is doing precisely what we intended in terms of workflow design and a single source of truth for your colleagues. I agree with you that the interface could be simplified and this is something we are focusing on for 2025, we intend to release the first phase of this in March this year. As part of this modernization process we are also looking at all the features and capabilities and exploring ways we can make them easier to use and more instinctive so this will hopefully also address the ' getting used to it' observation. In product education via walk throughs and tool tips is also on our roadmap for 2025. Thanks again

Verified User in Information Technology and Services
UI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about IBM Blueworks Live?

I liked the tutorials associated with IBM Blueworks, they were very useful and informative to get started.

The ability to start creating the process workflows with limited use was easy to pickup, importing visio process workflows as a starting point, and viewing the ability to see other workflows in the system provided a meaningful way to increase the use of Blueworks. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

The ability to create 3 branches from a decision flow is there, however the ability to branch to more than 3 options was not easy to create in the process flows.

I was trying to create a process workflow for an intake form that would start off with a question and have more than 3 options to select from and was unable to create the flow in IBM Blueworks Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

I used Blueworks to map out intake forms to be developed in ServiceNow. It did facilitate the process for simple to medium size intake forms where there would be 3 or less branching from decisions; however for complicated intake forms it was easier to create a visio process flow. Review collected by and hosted on G2.com.

Ahmed S.
AS
Senior Design Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Blueworks Live?

IBM Blueworks Live has a ton of benefits over its alternatives which includes tools for visual representations of the complex processes and its collaborative nature with other softwares. You can also automate all the repetative tasks for the improvements of your business efficiencies. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

Although Blueworks live is very helpfull and cost and time saving tool, it has some minor drawbacks over its competitors which includes limited customizations for process diagrams and report generations, also it is highly cloud based software which might need connection to internet all the time. though these are minor drawbacks over its vast advantages, they are worth noting. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

Visual representations for a variety of tasks helps with planning and process flow though which we can manage our day to day tasks very efficiently. Review collected by and hosted on G2.com.

Avinash G.
AG
Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Blueworks Live?

what I like best about IBM Bluework Live is how easy it is to map processes and collaborate with the team in real time. it also helps a lot with documenting processes and finding ways to improve them. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

it can feel a bit limited when handling complex processes and sometimes the performence slows down with more data load. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

IBM Blueworks Live simplifiescomplex process mapping, enables real time collabrations and ensures consistence documentation. it helps optimize business processes by identifying inefficiencies, improving visibility and ensuring complience. Review collected by and hosted on G2.com.

Anirudh S.
AS
Senior Software engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about IBM Blueworks Live?

The interface was user friendly and the pre defined templates were easy to start mapping Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

Nothing. Everything was great. Maybe the offline aspect could be taken care of Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

It helped solve the real time collaboration with team members and with the process documentation Review collected by and hosted on G2.com.

YK
Analyst / Software Engineer
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about IBM Blueworks Live?

What is most helpful and what I like best about IBM Blueworks Live is its real time cloud collaboration and ease of use for efficient process management. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

Lack of advanced customization features and sometimes its slow performance with large process diagrams is what i dislike about IBM Blueworks Live. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

IBM Blueworks Live simplifies process mapping and team collaboration, helping to improve workflow efficiency and decision-making. Review collected by and hosted on G2.com.

Response from Laurence May of IBM Blueworks Live

Hi Yogendra, many thanks indeed for taking the time to post this positive review of IBM Blueworks Live ! I'm delighted that you like our real time cloud collaboration for process management! I am really interested in your thoughts on what kind of customization features you would like to see in the future ? If you have a moment please do raise specific ideas as an 'Idea' in our IBM Ideas portal. I review these every week with my Dev team and we always respond, and often, these ideas get converted to roadmap items. So I do listen and act on our customer feedback. Idea portal is here --> https://www.ibm.com/support/pages/welcome-ibm-ideas-portal. I also note that you have experienced slow performance with large process diagrams. This should not be happening, at least from a hosting perspective. Again if you have a specific outage or slow response, please raise a support ticket and we will help resolve it. From a service stance this should not happen. Thanks again.

Sergio E.
SE
Especialista em Processos e Qualidade
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about IBM Blueworks Live?

The diagrams look nice and the auto-diagramming intelligence helps most of the time. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

It lacks some features that allow better control of the diagram version (production/elaboration for example) Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

The possibility of sharing objects between different browser tabs (copy and paste) and the possibility of transforming sections of the diagram into linked processes. Review collected by and hosted on G2.com.

CS
Business Process Analyst
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Seller invite
Incentivized Review
What do you like best about IBM Blueworks Live?

-The admin fleixiblity

-The inexpensive license cost

-The collaboration between different users

-The BPMN format

-Customizable metadata fields Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

-Governance workflow limitations

-Incapable of bulk uploading users

-No way to view work history

-Difficult to import Visio maps

-Limit space creation at the highest level Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

consistent process mapping tool that the whole organization can use while also being a repository for all of our process maps. providing common business terms and glossary for the whole organization Review collected by and hosted on G2.com.

Verified User in Aviation & Aerospace
UA
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about IBM Blueworks Live?

It follows the standard BPMN language and has the ability to provide essential/critial details for a task that can be used as a training aid for new users. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

The lack of collaboration tools and the lack of ability to drill up/down multiple levels. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

It is a central respository for our Business processes and is used as a training/process communication tool for new users. Review collected by and hosted on G2.com.

Verified User in Manufacturing
AM
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review
What do you like best about IBM Blueworks Live?

I thinks their process mapping is one of their awesome features. Review collected by and hosted on G2.com.

What do you dislike about IBM Blueworks Live?

The learning curve and complexity with starting out. Review collected by and hosted on G2.com.

What problems is IBM Blueworks Live solving and how is that benefiting you?

They are working on collaboration challenges. We struggled with collaboration on projects. Review collected by and hosted on G2.com.

Response from Laurence May of IBM Blueworks Live

Many thanks for your awesome review and feedback ! I'm thrilled you love our process mapping features. I completely understand your observations on both the learning curve and the collaboration features, we are working on modernising our collaboration capabilities this year to provide a more contemporary and easy experience when working with colleagues. In terms of learning curve, we are also looking at how we can build in the product onboarding capabilities that can help users learn all the features quickly and instinctively through ' how to's', tool tips and guided walks, best next steps etc. I'm looking forward to you experiencing some of these developments over 2025. Thanks again for taking the time to review IBM Blueworks Live.