HighLevel Features
What are the features of HighLevel?
Platform
- Customization
- Workflow Capability
Sales Force Automation
- Contact & Account Management
- Opportunity & Pipeline Mgmt.
- Task / Activity Management
Marketing Automation
- Email Marketing
- Campaign Management
- Lead Management
Mobile & Social
- Social Network Integration
Reporting & Analytics
- Dashboards
- Basic Reporting
Email Marketing
- Building and Personalizing Emails
- Automated Email Responses
Online Marketing
- Landing Pages and Forms
Campaign Management
- Calendaring
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Technology Glossary Features
View definitions of the features and discover new technology terms.
HighLevel Categories on G2
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Platform
Customization | Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. 68 reviewers of HighLevel have provided feedback on this feature. | 85% (Based on 68 reviews) | |
Workflow Capability | Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. 69 reviewers of HighLevel have provided feedback on this feature. | 87% (Based on 69 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 64 reviewers of HighLevel have provided feedback on this feature. | 83% (Based on 64 reviews) | |
Internationalization | As reported in 53 HighLevel reviews. Enables users to view and transact business with the same content in multiple languages and currencies. | 78% (Based on 53 reviews) | |
Document & Content Mgmt. | Based on 49 HighLevel reviews. Allows consuming, publishing and editing content from a central interface. Content management for CRM systems might include presentations, documents, images and other related electronic files. | 80% (Based on 49 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. This feature was mentioned in 66 HighLevel reviews. | 85% (Based on 66 reviews) | |
Output Document Generation | Based on 53 HighLevel reviews. Allows administrators to create templates that enable users to quickly generate dynamic documents in various formats based on the data stored in the application. | 78% (Based on 53 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 10 reviewers of HighLevel have provided feedback on this feature. | 85% (Based on 10 reviews) | |
Internationalization | As reported in 10 HighLevel reviews. | 92% (Based on 10 reviews) | |
Performance and Reliability | As reported in 10 HighLevel reviews. | 88% (Based on 10 reviews) | |
Customization | Based on 62 HighLevel reviews. System provides sufficient customization to meet business requirements | 86% (Based on 62 reviews) | |
Workflow Capability | As reported in 62 HighLevel reviews. Automates a process that requires a series of steps that typically require intervention by a several different users. Administrators can write rules to determine who and when a user needs to complete a step. Also includes notification of users when they need to take action. | 89% (Based on 62 reviews) | |
User, Role, and Access Management | Grant access to select data, features, objects, etc. based on the users, user role, groups, etc. 64 reviewers of HighLevel have provided feedback on this feature. | 85% (Based on 64 reviews) | |
Internationalization | Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 47 HighLevel reviews. | 83% (Based on 47 reviews) | |
Performance and Reliability | Software is consistently available (uptime) and allows users to complete tasks quickly because they are not waiting for the software to respond to an action they took. 55 reviewers of HighLevel have provided feedback on this feature. | 84% (Based on 55 reviews) |
Sales Force Automation
Contact & Account Management | Store and retrieve information associated to customer contacts and accounts. Track company-wide communication and information about contacts and accounts. 71 reviewers of HighLevel have provided feedback on this feature. | 87% (Based on 71 reviews) | |
Opportunity & Pipeline Mgmt. | Based on 75 HighLevel reviews. Manage sales opportunities through their lifecycle from lead to order. Track stages, values, and probabilities of close. Manage sales pipelines by individual sales rep, team, region, and company-wide. | 90% (Based on 75 reviews) | |
Task / Activity Management | Manage and track tasks and activities. Assign due dates and integrate to calendars to manage daily schedules and priorities. This feature was mentioned in 72 HighLevel reviews. | 80% (Based on 72 reviews) | |
Territory & Quota Management | As reported in 52 HighLevel reviews. Assign and manage sales quotas and territories. Track progress against quotas. Change as needed. | 74% (Based on 52 reviews) | |
Desktop Integration | Based on 63 HighLevel reviews. Allows users to sync their Email, Calendar and Contact tools with their CRM system. Includes Microsoft Outlook and Google integration. | 87% (Based on 63 reviews) | |
Product & Price List Management | Based on 54 HighLevel reviews. Enter product/part numbers and manage the prices associated with them. Typically functionality allows users to add products and prices to opportunities and quotes if these modules are provided within the same system. | 83% (Based on 54 reviews) | |
Quote & Order Management | Allows users to create a quote to be provided to a customer that contain at least products, prices and associated discounts. Order management allows users to process orders that contain products, prices and associated discounts. 50 reviewers of HighLevel have provided feedback on this feature. | 77% (Based on 50 reviews) | |
Customer Contract Management | As reported in 56 HighLevel reviews. Management of contracts made with customers. Contract management includes negotiating the terms and conditions in contracts and ensuring compliance with the terms and conditions, as well as documenting and agreeing on any changes or amendments that may arise during its implementation or execution. | 80% (Based on 56 reviews) |
Marketing Automation
Email Marketing | Based on 71 HighLevel reviews. Allows users to send email to contacts in bulk. Common features include: Built in Email templates, social media integration, Subscriber list management, sign up forms, success rate reports, AB testing and auto-responders. | 88% (Based on 71 reviews) | |
Campaign Management | Based on 69 HighLevel reviews. Optimizes the process for organizations to develop and deploy multiple-channel marketing campaigns to target groups or individuals and track the effect of those campaigns, by customer segment, over time. | 89% (Based on 69 reviews) | |
Lead Management | Allows users to manage and track leads though a process. The lead process typically involves steps such as: 1. Lead Generation, 2. Customer Inquiry, Inquiry Capture, Lead Filtering, Lead Grading, Lead Distribution and Lead Qualification. This feature was mentioned in 72 HighLevel reviews. | 89% (Based on 72 reviews) | |
Marketing ROI Analytics | Enables analysis of effectiveness of an organizations various marketing activities This feature was mentioned in 65 HighLevel reviews. | 81% (Based on 65 reviews) |
Customer Support
Case Management | See feature definition | As reported in 59 HighLevel reviews. Tracks issues/help requests reported by customers through the resolution process. | 78% (Based on 59 reviews) |
Call Center Features | Allows customer support professionals access to all information required to support the customer including customer information, case history and related customer social activity. Common features include: call recording, analytics, workforce management, call script management, and compliance management. 65 reviewers of HighLevel have provided feedback on this feature. | 82% (Based on 65 reviews) | |
Support Analytics | As reported in 60 HighLevel reviews. Enables analysis of customer support activities to optimize customer support professionals, processes and tools. | 82% (Based on 60 reviews) |
Integration
Data Import & Export Tools | Ability to input, modify and extract data from the application in bulk through a structured file. 58 reviewers of HighLevel have provided feedback on this feature. | 85% (Based on 58 reviews) | |
Integration APIs | Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. 62 reviewers of HighLevel have provided feedback on this feature. | 82% (Based on 62 reviews) | |
Breadth of Partner Applications | Based on 52 HighLevel reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 82% (Based on 52 reviews) | |
Data Import & Export Tools | 10 reviewers of HighLevel have provided feedback on this feature. | 90% (Based on 10 reviews) | |
Integration APIs | This feature was mentioned in 10 HighLevel reviews. | 78% (Based on 10 reviews) | |
Breadth of Partner Applications | This feature was mentioned in 10 HighLevel reviews. | 80% (Based on 10 reviews) | |
CRM Integration | As reported in 10 HighLevel reviews. Integrates with CRM software, which can help provide context to your mailing lists. | 92% (Based on 10 reviews) | |
Social Media Integration | As reported in 10 HighLevel reviews. Integrates with Social Media platforms, which can help expand your reach. | 90% (Based on 10 reviews) | |
E-Commerce Integration | As reported in 10 HighLevel reviews. Integrates with e-commerce platforms, which can link directly to your online store. | 87% (Based on 10 reviews) | |
Data Import & Export Tools | Ability to input, modify and extract data from the application in bulk through a structured file. 56 reviewers of HighLevel have provided feedback on this feature. | 83% (Based on 56 reviews) | |
Integration APIs | As reported in 56 HighLevel reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications. | 81% (Based on 56 reviews) | |
Breadth of Partner Applications | Based on 53 HighLevel reviews. To what extent are there partner applications readily available for integrating into this product? Partner applications typically provide complementary, best of breed functionality not offered natively in this product. | 84% (Based on 53 reviews) |
Mobile & Social
Social Collaboration Features | Enables multiple users to interact by sharing information to achieve a common goal. Social collaboration focus's on the identification of groups and collaboration spaces in which messages are explicitly directed at the group and the group activity feed is seen the same way by everyone This feature was mentioned in 56 HighLevel reviews. | 78% (Based on 56 reviews) | |
Social Network Integration | Based on 69 HighLevel reviews. Use public social networks to listen and engage with customers. Allows users to filter what’s important and respond quickly. Often this functionality allows questions and requests from customers on social networks to case management. | 80% (Based on 69 reviews) | |
Mobile User Support | Allows software to be easily used on multiple mobile devices include phone and tablet devices. This feature was mentioned in 59 HighLevel reviews. | 75% (Based on 59 reviews) |
Reporting & Analytics
Reporting | As reported in 66 HighLevel reviews. Enables reporting of all data contained within the system. Typically contains standard reports as well as the ability to create ad-hoc reports. | 82% (Based on 66 reviews) | |
Dashboards | Based on 71 HighLevel reviews. An easy to read, often single page, real-time user interface, showing a graphical presentation of the current status and historical trends of an organization’s Key Performance Indicators (KPIs) to enable instantaneous and informed decisions to be made at a glance | 81% (Based on 71 reviews) | |
A/B Testing | Run A/B tests on subject lines, areas of content (both images and text), from names, or send dates. | Not enough data | |
Basic Reporting | Not enough data | ||
Basic Reporting | Access pre-built and custom reports and dashboards to measure leads by source/campaign/month, email performance, landing page performance, and web and social activity. Create report subscriptions that can automatically send updates to your team and executives. This feature was mentioned in 68 HighLevel reviews. | 88% (Based on 68 reviews) | |
Web Analytics | Track which pages prospects and customers visit and how often they come back. Capture the history in database for lead scoring and sales intelligence. Use anonymous company look-up to identify anonymous visitors. Send alerts to sales reps of which of their prospects and customers web activity. 62 reviewers of HighLevel have provided feedback on this feature. | 83% (Based on 62 reviews) | |
ROI Analytics | As reported in 61 HighLevel reviews. Measure leads, prospects generated, pipeline, revenue, investment, and ROI by marketing channel or program. The result is that you can see which marketing investments are generating the greatest return and get visibility into how marketing budget should be allocated going forward. | 84% (Based on 61 reviews) | |
Revenue Analytics | Based on 59 HighLevel reviews. Analyze how leads flow through the funnel by measuring stage to stage conversion rates and velocity. Allocate pipeline and revenue credit among all the marketing activities that have successfully touched an opportunity as it moves through the pipeline. | 84% (Based on 59 reviews) |
Email Marketing
Email and Mobile Preview | Make sure subscribers see email as intended. View emulated inboxes of major email providers and mobile devices (e.g., iOS, Android) to resolve rendering issues. 10 reviewers of HighLevel have provided feedback on this feature. | 95% (Based on 10 reviews) | |
Manage Email Lists | Based on 10 HighLevel reviews. List management tools include importing and maintaining subscriber data. Manage list segmentation, profile attribute management, and delivery status. Subscribers self-manage preferences. | 95% (Based on 10 reviews) | |
High-Volume Sending | Ability to send thousands of unique, personalized emails per second. 10 reviewers of HighLevel have provided feedback on this feature. | 87% (Based on 10 reviews) | |
Building and Personalizing Emails | Not enough data | ||
Sending Outbound Emails | Not enough data | ||
Manage Email Deliverability | Not enough data | ||
Automated Email Responses | Not enough data | ||
Multi-user Account | Enables multiple users to login to the same account to maintain a single account for your entire marketing team. | Not enough data | |
Surveys | Ability to send secure and personalized survey invites to your contact list. | Not enough data | |
Building and Personalizing Emails | Create and design emails with an editor; manage templates; personalize dynamically 71 reviewers of HighLevel have provided feedback on this feature. | 87% (Based on 71 reviews) | |
Sending Outbound Emails | Create targeted lists, schedule and manage bulk email sending. 67 reviewers of HighLevel have provided feedback on this feature. | 84% (Based on 67 reviews) | |
Manage Email Deliverability | Ensure inbox delivery. Includes opt-in management, bounce handling, unsubscribe processing, suppression lists, email preview, spam checking, link validation, and delivery monitoring. This feature was mentioned in 64 HighLevel reviews. | 80% (Based on 64 reviews) | |
Automated Email Responses | Set up automated nurturing emails based on events, online activities, and lead scores This feature was mentioned in 69 HighLevel reviews. | 85% (Based on 69 reviews) |
Online Marketing
Landing Pages and Forms | As reported in 71 HighLevel reviews. Build customized landing pages and lead capture forms for specific marketing campaigns to maximize conversion and to capture the right qualifying information. | 85% (Based on 71 reviews) | |
Dynamic Content | Based on 60 HighLevel reviews. Dynamically customize emails, forms, and landing pages for specific segments of customers and prospects. | 86% (Based on 60 reviews) | |
A/B Testing | Based on 59 HighLevel reviews. Test alternate versions of emails, landing pages, and forms. Learn what works, maximize response rates, and increase conversion. | 84% (Based on 59 reviews) | |
Mobile Optimized | Support mobile-optimized emails, online forms, and landing pages. 67 reviewers of HighLevel have provided feedback on this feature. | 81% (Based on 67 reviews) |
Lead Management
Marketing Lead Database | Based on 58 HighLevel reviews. A marketing lead database is the system of record for your most important marketing asset: your leads and contacts. Includes a view of all marketing interactions between each prospect and your company, including website visits, email clicks, scoring changes, and data updates/history. | 87% (Based on 58 reviews) | |
Data Quality Management | Based on 51 HighLevel reviews. Data quality consists of deduplication, cleansing, and appending your marketing database. | 84% (Based on 51 reviews) | |
Segmentation | Segment your database and build list of target leads and contacts. Filter on demographic and company attributes (title, company size, location) as well as behavioral filters and CRM information. 58 reviewers of HighLevel have provided feedback on this feature. | 86% (Based on 58 reviews) | |
Lead Scoring and Grading | Automatically qualify and score leads based on demographics as well as prospect online behaviors, including recency and frequency. Assign your own weights to determine lead scores for prioritization. This feature was mentioned in 55 HighLevel reviews. | 84% (Based on 55 reviews) | |
Lead Nurturing | Automate drip marketing campaigns that send relevant messages over time, based on prospect behaviors and pre-defined campaign steps. 64 reviewers of HighLevel have provided feedback on this feature. | 88% (Based on 64 reviews) | |
Online Behavior Tracking | Track which emails a prospect opens and clicks, what web-pages they visit, what keywords they use, even what they say on social networks. 57 reviewers of HighLevel have provided feedback on this feature. | 81% (Based on 57 reviews) | |
Automated Alerts and Tasks | As reported in 59 HighLevel reviews. Create tasks automatically and provide real-time sales alerts over email, RSS or mobile device. | 87% (Based on 59 reviews) | |
CRM Lead Integration | Sync lead, contact, account, and opportunity information with your CRM system. This feature was mentioned in 63 HighLevel reviews. | 90% (Based on 63 reviews) |
Campaign Management
Event / Webinar Marketing | Streamline the entire event process, including personalized invitations, registration, reminders, and post-event follow-up. Integrate with online meeting tools like WebEx, Adobe Connect, GoToWebinar. 58 reviewers of HighLevel have provided feedback on this feature. | 83% (Based on 58 reviews) | |
Calendaring | Maintain a marketing calendar across multiple groups. Manage the calendar for the entire marketing department, from promotions to content to PR. This feature was mentioned in 69 HighLevel reviews. | 86% (Based on 69 reviews) |
Social
Social Campaigns | Schedule automated posts to one or more social accounts; use or integrate with URL shortening services; and measure likes, comments, replies, and retweets. This feature was mentioned in 58 HighLevel reviews. | 84% (Based on 58 reviews) | |
Social Media Advertising | Based on 60 HighLevel reviews. Amplify brand and community stories; Reach customers by social profile and activity; Optimize social ad campaigns in real-time | 84% (Based on 60 reviews) |
Reporting
Revenue Reporting | As reported in 30 HighLevel reviews. Provides tools with enhanced filtering and correlation between revenue and reputation. | 86% (Based on 30 reviews) | |
Corporate Reporting | Helps monitor the overall performance of marketing efforts and brand establishment. This feature was mentioned in 30 HighLevel reviews. | 76% (Based on 30 reviews) | |
Dashboard | Based on 35 HighLevel reviews. Provides a centralized hub and management tools for all data points related to online reputation. | 86% (Based on 35 reviews) |
Media Monitoring
Social Media Management | As reported in 38 HighLevel reviews. Helps manage social messaging and measures the full impact of social campaigns. | 83% (Based on 38 reviews) |
In-House Management
Employee Performance | Based on 31 HighLevel reviews. Gives visibility into employee performance and each individual's impact on reputation initiatives. | 79% (Based on 31 reviews) | |
Team Workflow | Based on 32 HighLevel reviews. Helps establish a workflow that allows team members to communicate effectively and collaboratively. | 85% (Based on 32 reviews) |
Customizations
Templates | Based on 39 HighLevel reviews. Provides ready-made templates for simplified website creation. | 88% (Based on 39 reviews) | |
Drag and Drop | Allows users to drag and drop items and content to customize their site's look. 41 reviewers of HighLevel have provided feedback on this feature. | 92% (Based on 41 reviews) | |
HTML Input | Based on 32 HighLevel reviews. Permits HTML-savvy administrators to input code to uniquely customize their website. | 90% (Based on 32 reviews) | |
Domain Name | As reported in 35 HighLevel reviews. Offers customers the option to purchase a unique domain name. | 91% (Based on 35 reviews) |
Growth
Site Analytics | Gives users insight into unique pageviews, subscribers, location of viewers, etc. This feature was mentioned in 37 HighLevel reviews. | 83% (Based on 37 reviews) | |
Marketing Tools | Provides tools that aid in user marketing efforts. This feature was mentioned in 35 HighLevel reviews. | 95% (Based on 35 reviews) | |
E-Commerce | Based on 36 HighLevel reviews. Allows users to turn their website into an online store by offering e-commerce capabilities. | 79% (Based on 36 reviews) | |
Hosting | As reported in 35 HighLevel reviews. Hosts domains within the tool. | 83% (Based on 35 reviews) |
Content
Email Integrations | Provides an email for users to field communication within their website builder too. This feature was mentioned in 38 HighLevel reviews. | 90% (Based on 38 reviews) | |
Content Management | Manages content such as blogs, marketing tools, newsletters, etc. This feature was mentioned in 35 HighLevel reviews. | 87% (Based on 35 reviews) | |
Permissions | Allows administrators to create role or password-based permissions to ensure users see only what they should see. This feature was mentioned in 34 HighLevel reviews. | 88% (Based on 34 reviews) | |
WordPress Tool | Website Builder This feature was mentioned in 29 HighLevel reviews. | 89% (Based on 29 reviews) |
Text Messaging
Bulk SMS | Based on 47 HighLevel reviews. Enables users to send mass text message campaigns | 91% (Based on 47 reviews) | |
Two-Way Text Messaging | Based on 48 HighLevel reviews. Facilitates two-way text messaging to encourage consumer engagement and loyalty | 93% (Based on 48 reviews) | |
Text Scheduler | Based on 45 HighLevel reviews. Provides the ability to schedule single or bulk text messages to recipients on a specific date and time | 93% (Based on 45 reviews) | |
Automatic Replies | As reported in 48 HighLevel reviews. Provides automatic text message replies to recipients | 91% (Based on 48 reviews) | |
MMS Marketing | Sends out multimedia via text messages, such as coupons, pictures, and audio 42 reviewers of HighLevel have provided feedback on this feature. | 89% (Based on 42 reviews) | |
Personalization | As reported in 45 HighLevel reviews. Offers features for personalizing text messages based on customer information or past behavior | 87% (Based on 45 reviews) | |
Transactional SMS | As reported in 47 HighLevel reviews. Allows users to establish automated workflows and triggers to deliver transactional text messages | 88% (Based on 47 reviews) |
SMS Platform
Reporting | Based on 46 HighLevel reviews. Provides pre-built or customizable performance reports | 89% (Based on 46 reviews) | |
Automation | As reported in 50 HighLevel reviews. Automates tasks and features for added convenience | 93% (Based on 50 reviews) | |
White Label | Based on 50 HighLevel reviews. Offers a white labeling service for agencies or resellers to customize platform branding | 93% (Based on 50 reviews) | |
Text-to-Landline | As reported in 36 HighLevel reviews. Text enables landline phones so users can receive text messages sent to an existing business number | 69% (Based on 36 reviews) | |
Short Codes | As reported in 36 HighLevel reviews. Provides businesses with 5- to 6-digit short codes for running text marketing campaigns | 83% (Based on 36 reviews) | |
API Integration | Facilitates the integration of text messaging into existing business applications through an SMS gateway API This feature was mentioned in 43 HighLevel reviews. | 87% (Based on 43 reviews) |
Support
Customer Support | Customer Support 34 reviewers of HighLevel have provided feedback on this feature. | 82% (Based on 34 reviews) |
Generative AI
AI Text Generation | Allows users to generate text based on a text prompt. 32 reviewers of HighLevel have provided feedback on this feature. | 88% (Based on 32 reviews) | |
AI Text Generation | Allows users to generate text based on a text prompt. | Not enough data | |
AI Text Summarization | Condenses long documents or text into a brief summary. | Not enough data | |
AI Text Generation | As reported in 23 HighLevel reviews. Allows users to generate text based on a text prompt. | 93% (Based on 23 reviews) |
