Ontraport Reviews & Product Details

When we first used Ontraport, I appreciated that their tech support team included a few responsive and knowledgeable agents who were able to walk me through setup questions. The platform had some promising features for automation and CRM, though they weren’t fully optimized for our nonprofit’s needs at the time. Review collected by and hosted on G2.com.

Their rigid “no refund” policy is applied with no exceptions — even for an unused annual renewal on a dormant account. In our case, a $792 renewal went through on an expired card, was re-billed after updating payment info, and we caught it exactly 30 days later. Despite zero usage for months, Ontraport refused to issue a refund. This “policy over customer relationship” approach, especially toward a 501(c)(3) nonprofit, makes it hard to recommend them. Review collected by and hosted on G2.com.

All-in-one toolbox — great if you want CRM, email, and automation in one place without stitching tools together. Review collected by and hosted on G2.com.

Too many layers — billing feels buried under marketing fluff. Stripe is cleaner and faster for payment flows. Review collected by and hosted on G2.com.

Amazing support, several great options for landing pages and a ton of information about how to get things right. Review collected by and hosted on G2.com.

Nothing. - I signed up for an ontraport account and then got overwhelmed and cancelled it thinking there was something easier (I'm am not skilled at creating landing pages). This was the worse mistake I ever made and have gone back as there is no platform better for what I am trying to develop. Shoulda never left but this is how we learn right? Review collected by and hosted on G2.com.

Customer Support is amazing. Helped me with the issues immediately! Review collected by and hosted on G2.com.

Nothing to object about Ontraport. Everything is good until now. Review collected by and hosted on G2.com.

Everything is interconnected for me. There is really no indepth planning for a small business. There are wizards and systems to get most of it working. ONtraport Univeristy Videos to learn about the new way of thinking about your business process and client communication.

I also must mention the tech support. I am sitting at a Dashboard stuck on where I need to do something and just reachout to support in a chat window and within minutes, I am off and running with a video of how to move pages to my domain in one fell swoop. I had been doing it all individually. Time saved. Review collected by and hosted on G2.com.

It's really hard to wrap your head around the ecosystem and I have not had to bolt on any apps to meet a need.

Weirdly my biggest complaint so far is that I feel like I am missing something becuase its too easy. There should have been more hoops. I think its just change management for my brain. Review collected by and hosted on G2.com.

edited to add: i am fangirling their whole damn support team. they are dreamy.

Ontraport impresses me for two reasons.

First, OP is the first platform that has me believing that an all-in-one platform is a good choice. Over the past year I've looked at a number of CRMs, LMSs, and ESPs, and I didn't like any all-in-one options so I was prepared to stitch together different platforms to get the experience I'm after. But as I've explored OP during the trial period I can see its power for my future business - the business I'm building toward over the next year. I can totally see how putting these systems in place while the business is still smal will be very smart over the longer haul. I can see the way it will save me time. I can see the way I can more easily bring team-members on. It's very exciting.

Second, their customer service is TO DIE FOR. My first call didn't go super well and I shared that feedback -- in the post-support survey and also with the person who recommended OP to me. Next thing I knew the SWAT team had swooped in, and everybody was on deck to make sure I was taken care of. I get extra TLC from a VP, a long call with an account exec, and very attentive support in the chat. They understood my questions, kept me focused on the most crucial things I needed to know to launch my membership, and helped me see what was possible and how to do it with my very short deadline.

The people truly are extraordinary, and are 100% the reason I'm signing on as a new client. Review collected by and hosted on G2.com.

The price -- with a caveat.

I've been exploring membership sites and that's my primary use for OP right now. Given that, I wish it had a better entry price point, since I'm not looking for an all-in-one CRM/ESP/payment platform/course platform etc.

That said, for its full power, I think OP is well-priced. And much to my surprise, the trial period has me thinking about how well OP will serve my future business. So I'm willing to pay more now with the hope that it's the right move longer-term. But it *is* more than I would pay if I were just choosing a membership platform. Review collected by and hosted on G2.com.

I most like the support that Ontraport gives you. As I was buidling my first Membership site, they really held my hand and took me through it, helping me with my mistakes or queries. i especially like the videos they make that explain everything step by step in my site, so I can copy and learn within my own site. Review collected by and hosted on G2.com.

For the amount of stuff it gives you there is nothing to disline. It's easy to use. Review collected by and hosted on G2.com.

Support has been amazing. Saif personally reached out to me when I needed help. The system itself is slick and easy to navigate with my business. Highly recommend! Review collected by and hosted on G2.com.

I'm new to this type of system so it took some learning to figure a few things out but it didn't take long. Review collected by and hosted on G2.com.

Ontraport is flexible CRM perfect for communication "On Brand". What sets them appart for me what the support that they offer using their live chat - Simply Supurb. Review collected by and hosted on G2.com.

Would be nice if numbers could be dialed from the Android app Review collected by and hosted on G2.com.

Easy to use and efficient CRM! Very user friendly and intuitive. Review collected by and hosted on G2.com.

I don't like how I was automatically billed for increasing my contacts. Review collected by and hosted on G2.com.