--- title: Ontraport Reviews meta_title: 'Ontraport Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 255 reviews by the users' company size, role or industry to find out how Ontraport works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 255 scale: '5' date_modified: '2026-07-27' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Ontraport Reviews **Vendor:** Ontraport **Category:** [Marketing Automation Software](https://www.g2.com/categories/marketing-automation) **Average Rating:** 4.5/5.0 **Total Reviews:** 255 ## About Ontraport Ontraport is a CRM and marketing automation platform designed for small and mid-sized businesses that need to manage contacts, automate marketing and sales, process payments, and build web experiences from a single system. Unlike point solutions that require businesses to integrate multiple tools, Ontraport centralizes customer data, marketing automation, sales pipelines, payment processing, and website management in one shared database. This unified architecture allows teams to create connected workflows across every stage of the customer lifecycle without relying on third-party integrations or custom development. Ontraport is built for operations, marketing, and sales teams at established businesses that have outgrown entry-level tools but want an alternative to complex, high-cost enterprise platforms. Core features and capabilities: • CRM and contact management — a single shared customer record with unified contact history, segmentation, lead scoring, and visual sales pipelines • Marketing automation — multi-channel automation across email and SMS, with behavioral triggers, lead routing, and attribution reporting • Payments and ecommerce — order forms, upsells, subscriptions, declined transaction recovery, and a customer billing center • Dynamic CMS — no-code tools for building websites, landing pages, membership sites, online courses, and customer portals • Shared inbox — centralized customer communications across channels for support and sales teams • AI Assistant — runs inside automations with access to unified customer data to segment contacts, personalize messaging, and route communications automatically • Reporting and analytics — campaign performance tracking, revenue attribution, and contact-level activity history Ontraport integrates with third-party tools via API and Zapier and supports custom development through an open API. The platform is web-based and includes a mobile app for iOS and Android. Founded in 2006 and headquartered in California, Ontraport serves thousands of businesses across more than 60 countries. ## Ontraport Pros & Cons **What users like:** - Users rave about the **amazing customer support** at Ontraport, appreciating prompt assistance and knowledgeable agents. (10 reviews) - Users love the **amazing customer support** from Ontraport, highlighting quick, knowledgeable assistance for their needs. (8 reviews) - Users greatly appreciate the **exceptional customer support** of Ontraport, highlighting responsive and knowledgeable agents to assist them. (5 reviews) - Users find Ontraport **very user friendly and intuitive** , making it easy to navigate and utilize its features effectively. (5 reviews) - Users value the **powerful automation** and contact management features of Ontraport, streamlining their business processes effectively. (4 reviews) - Users value the **automated emailing system** of Ontraport, facilitating collaboration and efficient communication with ease. (4 reviews) - Automation (3 reviews) - Users love the **flexible automation features** of Ontraport, enabling personalized interactions with leads and clients. (3 reviews) - Automation Efficiency (2 reviews) - Automations (2 reviews) **What users dislike:** - Users find the **steep learning curve** challenging, requiring time and support to fully understand the system. (6 reviews) - Users find the **interface not intuitive** , leading to a steep learning curve that can be overwhelming for beginners. (4 reviews) - Users report **poor customer support** , particularly regarding refunds and a rigid policy that prioritizes rules over relationships. (3 reviews) - Users find Ontraport's **no refund policy** frustrating, especially concerning charges for unused and dormant accounts. (2 reviews) - Users find **contact management confusing** , especially with automatic billing and using triggers to group contacts effectively. (2 reviews) - Expensive (2 reviews) - Users feel there are **missing features** in Ontraport that hinder a complete experience, despite the platform's potential. (2 reviews) - Overwhelming (2 reviews) - Payment Issues (2 reviews) - Pricing Issues (2 reviews) ## Ontraport Reviews ### 1. Take more money then authorized **Rating:** 0.5/5.0 stars **Reviewed by:** Frank D. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Ontraport?** Every now and then this company just takes however much money they want from your bank, if you don't do anything they have free money, if you contact them you have to wait a number of days for the money to be returned to you. They break the law by taking more money from your bank than you agree to, find a different company that is more worthy of trust when it comes to your money. **What do you dislike about Ontraport?** Take more money than authorized randomly and then bounce you around from support person to support person taking days to return the money they have stolen from you. **What problems is Ontraport solving and how is that benefiting you?** Right now they are taking more money from my bank than authorized to leaving my bank account short for other expenses while they take days to get it back to me, if you are going to steal peoples money at least return it instantly when they catch you. **Official Response from Alexandria Loza:** > Hello Frank. Looking into your account I can see that you went over your contact limit and were auto upgraded to a Plus plan (as per our policy). You did remove the excess contacts from your account but unfortunately didn't downgrade back to Basic before the billing cycle. Please see our Fee Agreement (https://ontraport.com/legal#oa4a5f19963f2) for reference, which states that should your account exceed your current account limit of contacts plus object records with email address fields, user seats or emails, your service plan will either be upgraded automatically to the next most affordable account level or service package, or it will be billed for overages. Given the situation we voided the transaction and remedied the situation the same day. Additionally, because we voided charges for the Plus plan before they were settled (and then we re-billed at the correct rate) the funds were never removed from your account. Not sure what more we could have done here but please reach back out with any others questions you might have. ### 2. Honest Review From a 7-Year ONTRAPORT Account Holder **Rating:** 4.5/5.0 stars **Reviewed by:** Maria L. | Owner, Email Marketing Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Ontraport?** ONTRAPORT has one of the most user-friendly interfaces in the CRM space. I'd used many CRMs prior to opening my ONTRAPORT account, and none of them compare to the simplistic and sleek appeal of ONTRAPORT's interface. Also, ONTRAPORT has some of the most generous and upbeat support staff members that I've ever had the pleasure of engaging. There are very few "bad" experiences that I can recall with support. Overall, ONTRAPORT is one of the most solid platforms on the market. As someone who has been using it for seven years (and counting), I'm still very proud of the investment of time and money that I've made in this SaaS. **What do you dislike about Ontraport?** Every system has it's occasional glitches, so this is not something that can be escaped––no matter what tool you choose to use. That said, ONTRAPORT could do a better job of informing customers of how updates/changes to the platform will affect their account. For example, in the past I'd have new ONTRAPORT clients end their free trial and sign up for the paid account; however, after some changes, I learned the hard way that is no longer permitted. It would've been nice to know that before engaging the customer. **What problems is Ontraport solving and how is that benefiting you?** ONTRAPORT provides a seamless and streamlined process that allows me and my clients to easily communicate with contacts without having to log into several different accounts. **Official Response from Alexandria Loza:** > Wow... thanks for coming along for the ride these last 7 years, Maria. 👏 We do what we do for clients like you and seeing your business grow alongside us is what keeps us going. Thanks for sharing your experience and can't wait to see where the next 7 years takes you! ### 3. Ontraport has helped us streamline our business! **Rating:** 5.0/5.0 stars **Reviewed by:** Tanesha W. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ontraport?** I love that we've been able to reduce the number of tools we use for our business. Ontraport incorporates our email marketing, products/services, websites, and automation on one platform. And the customer support is some of the best I've ever experienced! They respond fairly promptly and provide excellent instructions on how to accomplish our goals - and if they don't have the answer, they find out and follow up quickly. **What do you dislike about Ontraport?** The only thing we initially struggled with was the steep learning curve. Some things were intuitive, while others took a little digging - or reaching out to customer support - to figure out. **What problems is Ontraport solving and how is that benefiting you?** Ontraport streamlines our processes and makes it easier to keep track of and in contact with our members. I love the ease of building landing pages and automation/workflows as well - with other services, this was, at times, a limiting issue as certain options were not available. **Official Response from Alexandria Loza:** > Thanks for sharing your experience with Ontraport, Tanesha! We're happy to hear you've had a great experience with our support team and the app. ### 4. Ontraport is always there for me. I never have to wait and they are so smart and helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Brooke C. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2023 **What do you like best about Ontraport?** Ontraport is easy to use, navigate and their chat support is stellar. They always come through for me when I have a question or need support. **What do you dislike about Ontraport?** I'm sure it has its limits but that's not something to dislike! **What problems is Ontraport solving and how is that benefiting you?** "I was faced with a challenging task of setting up a variable down payment with a payment plan on my checkout page. Feeling a bit stuck, I reached out to Ontraport's support team around 6:25 pm on a Wednesday. To my absolute delight, Royce stepped in and proved to be a true problem-solving hero. Not only was he ready and willing to assist, but he also went above and beyond by creating a personalized screencast guiding me through the entire process. It was like a lightbulb moment after days of contemplating the issue. I can't express enough gratitude to Royce and the incredible support provided by Ontraport. Thank you for delivering exceptional solutions and exceeding my expectations!" **Official Response from Alexandria Loza:** > Thanks for this awesome review, Brooke. We're happy to hear Royce was able to get you that payment plan set up and appreciate you taking the time to share your experience! ### 5. Absolutely love Ontraport and their AMAZING customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Leah R. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 17, 2022 **What do you like best about Ontraport?** I can't say enough about Ontraport's platform and everything it does for us, but the #1 thing that will make sure I stay is their AMAZING customer service! Knowledgeable, smart, courteous, and personable - I've dealt with several of their agents and they are all fantastic! **What do you dislike about Ontraport?** I can't think of any downsides of Ontraport, I use it for my own business and my client's businesses. Every time I think of a feature I wish they had, they come out with in a few months later! **What problems is Ontraport solving and how is that benefiting you?** Ontraport is helping us build a robust back-end systems for our clients so we can develop a fun front-end experience for their users. Unique customer journey's, referral programs, not just the usual email marketing and automations. **Official Response from Alexandria Loza:** > Happy to hear you've gotten the support you need for your and your clients' businesses, Leah! Thanks for sharing your experience. 🥰 ### 6. Ontraport is a brilliant platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Megan S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 03, 2024 **What do you like best about Ontraport?** I never thought I could learn something tech with this much detail! **What do you dislike about Ontraport?** Email deliverability. Frustrating that potential paying clients aren't completing or opening order forms. **What problems is Ontraport solving and how is that benefiting you?** Just the whole system has helped us launch our new biz! ### 7. I was lost. Royce was patient in guiding me through multiple issues with my membership site. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2024 **What do you like best about Ontraport?** Live chat support, membership site options **What do you dislike about Ontraport?** Often things are referred to as easy for the lay business owner. I have found the system confusing at times. **What problems is Ontraport solving and how is that benefiting you?** Running programs smoothly ### 8. If I had known about Ontraport when I was running my own business... **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Ontraport?** I am that person who cobbled together several tools to run my own business with precious little integration. If I had understood how comprehensive Ontraport was back then it would have been a game changer for my business. Ontraport is especially well suited for product-led growth businesses. **What do you dislike about Ontraport?** I currently use Ontraport in the education technology space. Ontraport shines for startups focused on B2C and B2B. The K-12 education vertical is very different so some slight functionality tweaks would be welcome (i.e. to address the nuanced way we need to capture metrics, having the ability to provide an e-quote, invoice based on e-quote, and allows for monthly revenue recognition of a SaaS product). **What problems is Ontraport solving and how is that benefiting you?** Building and scaling sales and marketing operations quickly. ### 9. Automated Efficiency with Ontraport **Rating:** 4.5/5.0 stars **Reviewed by:** Pat E. | Accounting Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2023 **What do you like best about Ontraport?** I truly appreciate how Ontraport streamlines and automates my business operations so I can focus on expanding quickly and increasing efficiency. My landing pages and emails have been tested using A/B testing, which is a fantastic tool. From storing files and papers to building landing pages quickly and testing various designs, Ontraport has all the tools I require in one handy platform. **What do you dislike about Ontraport?** Ontraports inability to support real time editing, which can be challenging when several people are working on the same project, is one issue that I find bothersome. I have seen an improvement in the collaboration tools, and I value the efforts being made in that direction. More tools for email composing, discussing modifications, and having open approval pathways would all be nice. **What problems is Ontraport solving and how is that benefiting you?** We can readily see how they affect test requests by using web and landing sites. While the setup procedure may not be simple and necessitate gathering a lot of data, it offers insightful information regarding the efficacy of our advertisements and indicates places in our sales funnel that want development. I value how everything is related to one another and is simple to access from a single platform. we have raised the quantity of closed sales and decreased the interval between customer visits. **Official Response from Alexandria Loza:** > Thanks for this very thorough review, Pat. We are constantly working to improve the app so we appreciate your feedback about real-time editing. Thanks again! ### 10. Friendly and reliable customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Ontraport?** Enthusiastic and genuine customer service from kind, well-trained professionals **What do you dislike about Ontraport?** Sometimes there are ways certain processes work that feel un-intuitive (like issues with building automations or creating landing pages) **What problems is Ontraport solving and how is that benefiting you?** Helping us build pages, automations and messages that integrate well together ### 11. customer support representatives is highly trained and knowledgeable **Rating:** 5.0/5.0 stars **Reviewed by:** Melonie T. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2023 **What do you like best about Ontraport?** excellent customer support as always. It allows businesses to track customer interactions, manage leads and contacts. **What do you dislike about Ontraport?** Some features not available yet. Not being able to customise email subject notifications per form **What problems is Ontraport solving and how is that benefiting you?** Manual and repetitive tasks Ontraport automates various marketing tasks, such as email campaigns, lead nurturing, and follow-ups. By automating these processes, I can now focus on my vital functions cos it saves me so much time! **Official Response from Alexandria Loza:** > We're so happy to hear you've found value in the app and also with our support team. Thanks for sharing your feedback, Melonie. :) ### 12. Ontraport is the best choice in Marketing **Rating:** 4.5/5.0 stars **Reviewed by:** Florentino Rafael M. | Senior Data Scientist, Enterprise (> 1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Ontraport?** It is easy to share and send emails between groups of people to get feedback and work together. Making our website part of Ontraport has made it possible to make easy changes and get quality information and data. A/B testing has proven to be very useful for our landing pages and emails. Our sales and marketing teams use Ontraport exclusively to create campaigns, send emails to potential customers and perform automated actions. It is helpful to have all of our files and documents in one place that is easy to access. We are also currently transitioning our website to Ontraport and have recently seen the benefits of being able to create landing pages with a fast design and perform contrast testing. **What do you dislike about Ontraport?** Real-time edits would be ideal. If there are multiple people working on the same thing, you will be fired and your changes will likely not be retained. The ability to modify announcements via the calendar is annoyingly complex. There is no proper way to edit or update a section simultaneously. You will have to visit each person separately. Ontraport incorporated some collaboration tools, however, I think this could be improved. I would like to see more alternatives for writing emails and ways to share changes, as well as approval paths. **What problems is Ontraport solving and how is that benefiting you?** I find Ontraport marketing to be helpful for organizations that need a little guidance to get started. There are numerous predefined templates and alternatives to choose from. Also, there are excellent alternatives to testing that make it easy to spot what works and what doesn't. However, for those looking for more collaboration and tools to interact in real time, I'm not sure this is the way to go. We can more quickly perceive the effect that web and landing pages have on test requests. Although it's not simple to set up, there is a lot of data to collect to better understand which ads are working and which parts of our funnel need help. I like that everything is connected and easy to access from the same place. We have decreased the time lag between each customer visit, and increased the number of closed sales. **Official Response from Alexandria Loza:** > Hello Florentino. Thank you for this very detailed review. We're constantly working to improve the Ontraport app so we always appreciate this kind of feedback. We're happy to hear that Ontraport has been helpful for your sales and marketing teams and can't wait to see what else you accomplish with the app. Thanks again for taking the time to share your experience. ### 13. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Aaron C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2023 **What do you like best about Ontraport?** Very easy to use. The automation is intuitive and comprehensive. It was created that allows for great flexibility and a variety of functionality. As for the support through the chat, every person has been helpful and even when they weren't able to find an immediate answer they were sure to escalate the problem for a quick resolution to the issue. Besides that, I was just working with Eli Seale and he was very patient, thorough and stayed with me to ensure that I had all of my issues or concerns resolved. **What do you dislike about Ontraport?** This is more a personal thing but I like the ability to speak to a rep in person on the phone. The live chat is helpful but I'm a little old school :-) **What problems is Ontraport solving and how is that benefiting you?** I have only been working with OP for about 30 days so I haven't had a chance to really dive in or find any problems **Official Response from Alexandria Loza:** > Hello Aaron, we're happy to hear you've gotten the support you need and that the app has been useful for your business. Thanks for taking the time to share your experience! ### 14. Powerful, Intuitive Software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Ontraport?** I've been using OP since 2017, and I love how everything is simple to navigate and how everything is tag based. It's so easy to add tags to do a variety of actions, from grouping contacts to tracking behaviors. Also, the customer support is A+. The chat feature is incredibly helpful, and you get to talk to real people that are incredibly helpful and responsive. **What do you dislike about Ontraport?** Sometimes there are features that it just doesn't have, and that can make finding a work around difficult. **What problems is Ontraport solving and how is that benefiting you?** It's an all in one solution that is extremely robust for the price. Instead of multiple solutions, OP has helped my clients cut out extra platforms and bring them all to OP. **Official Response from Alexandria Loza:** > Nice! Thanks for sticking around with us for all these years. 😎 ### 15. I wanted to set up an email campaign and Royce was a big help! **Rating:** 5.0/5.0 stars **Reviewed by:** Kaushik R. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Ontraport?** I love Ontraport because it's all you need in one setting of our marketing department. The platforms basically does all the leg work you don't have to. I would highly recommend. **What do you dislike about Ontraport?** So far, I haven't found anything I dislike. I love the fast responses I receive from the Live Chat rescource. **What problems is Ontraport solving and how is that benefiting you?** It's solving all of my marketing needs at the moment. **Official Response from Alexandria Loza:** > Thanks for the 5 stars Kaushik! Happy to hear the app has been helpful for your business. 🤝 ### 16. Best customer service in the business **Rating:** 5.0/5.0 stars **Reviewed by:** Laurie D. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2023 **What do you like best about Ontraport?** Ontraport provides knowledgeable and experienced customer service representatives to answer all your questions. The product itself is pretty easy to use on a daily basis. **What do you dislike about Ontraport?** I wish there were aspects of the platform that were more customizable. **What problems is Ontraport solving and how is that benefiting you?** OP allows us to more easily communicate with our customers and provide solutions to them while easily keeping their details current. If someone has an issue purchasing or accessing their information, OP makes it much easier to help them on the fly. We can create a landing page within 5 minutes and provide them with a solution. We are also able to create a custom solution quickly. Because OP and WordPress communicate well, our Member Portal has become a game changer, and our community members are much happier. Purchase delivery is fast and reliable. **Official Response from Alexandria Loza:** > Thanks for taking time out of your day to share your feedback, Laurie! ### 17. Getting Clarity from OP Support Calls **Rating:** 5.0/5.0 stars **Reviewed by:** Ben O. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Ontraport?** I love the ease of use and that there is so much training for the things I have yet to learn **What do you dislike about Ontraport?** That I am in Australia and that the live trainings are in the US. **What problems is Ontraport solving and how is that benefiting you?** Its helping me stay connected and personal with my members. Really helps me to build a great culture in my business **Official Response from Alexandria Loza:** > Thanks for the feedback, Ben! We're sorry you're unable to attend live trainings because of the time difference – we hope you find the recordings helpful but if there is ever anything else we can do to support you please let us know. ### 18. Great for Exporting the Information I Need To Process Sales Commissions! **Rating:** 5.0/5.0 stars **Reviewed by:** Gina R. | Finance Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Ontraport?** I love that I can pull all of the information I need to easily process sales commissions. I also love that their chat support is so fast and easy. **What do you dislike about Ontraport?** I would love if I could export notes with transaction logs rather than just from the contact export module. **What problems is Ontraport solving and how is that benefiting you?** I use Ontraport for tracking my team's sales commissions. **Official Response from Alexandria Loza:** > Thanks for sharing Gina! Glad to hear Ontraport has been useful for your sales team. :) ### 19. Ontraport & why I recommend you using it **Rating:** 5.0/5.0 stars **Reviewed by:** David C. | Business Strategist | Mentor | Speaker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Ontraport?** Functionality is pretty amazing, but best of all is the customer support - I use it a lot to check things I'm learning and test things I'm working out in my head - they are patient and helpful, always I've been building web pages & payment pages on my own custom domain in Ontraport as well as all the things you expect from emails automation etc I'm just about to start using the membership & courses options. There's sooo much **What do you dislike about Ontraport?** If you're working it yourself (I am) then there's a lot to learn because it can do so much! The customer support is live and available a lot of hours, 7 days a week. I've operated from Australia and now the UK and the time difference for customer support hasn't been a problem. **What problems is Ontraport solving and how is that benefiting you?** I'm running LinkedIn events using Zoom as the meeting room. LinkedIn event registrations go to Ontraport and Zoom - all communications are run from Ontraport. I'm about to start running Facebook Ads and I'm able to hook up Ontraport to the Facebook custom audience to keep it updated. Payment for one-payments, payment plans and recurring payments can all be run through Ontraport. I'm using my own custom domain and building web pages in Ontraport with a very intuitive and easy-to-use page builder. I'm doing a lot more than I ever believed I could do. When I need help it's there. **Official Response from Alexandria Loza:** > Love it! Can't wait to see what you build with OP Membership Sites. Thanks for sharing such a detailed review! ### 20. Best Support Ever!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Charae T. | Purpose Coach, Author, Speaker, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Ontraport?** Ontraport has been amazing since day one! I Iove that it is a one-stop shop for marketing, landing pages, facilitating transactions, and tracking analytics. Their customer support is TOP TIER. Email marketing is not one of my strengths and I often use the live chat feature to ask questions and better understand certain features. Each time I have utilized the live chat, the support agent thoroughly answered my questions and even sent over screen-recorded play-by-play instructions. Royce by far has been the absolute best. He was not only thorough but went above and beyond, responded promptly, and was personable. Ontraport is a great CRM but what sets it apart in my opinion is the customer support. **What do you dislike about Ontraport?** There are some features that you would think would be offered that are not. However, there is a forum where you can submit suggestions, some of which are implemented later on. It's nice to have a voice as a consumer and Ontraport truly want to build a platform that meets my needs. **What problems is Ontraport solving and how is that benefiting you?** It benefits me by offering multiple services needed to effectively run my business, all under one umbrella. It saves me time and money and it's allowed me to be more consistent with my email marketing. **Official Response from Alexandria Loza:** > Wow, thanks for this awesome review, Charae! We're delighted to hear you've had a great experience with our team and the app and we can't wait to see everything you accomplish with Ontraport. ### 21. amazing! very helpful and knowledgeable. **Rating:** 5.0/5.0 stars **Reviewed by:** Maisha R. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2023 **What do you like best about Ontraport?** The customer support. I am not tech savvy at all, and while Ontraport has a serious learning curve, they are there with tech support 100% of the way. No question is too silly or severe. **What do you dislike about Ontraport?** There is nothing that I dislike about Ontraport. **What problems is Ontraport solving and how is that benefiting you?** Ontraport is solving the problem of not being able to display my creativity. Most platforms are very limited in what you can do and I have not run into such a problem with Ontraport. **Official Response from Alexandria Loza:** > Thanks for sharing your experience with us, Maisha. Happy to hear that Ontraport has helped you display your creativity. ### 22. They help me out pretty darn quick which is nice. I am not the best at this - so I appreciate them **Rating:** 5.0/5.0 stars **Reviewed by:** Justin L. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2023 **What do you like best about Ontraport?** Customer sercice doesnt make me feel dumb since I am not the best at this **What do you dislike about Ontraport?** Not knowing enough about the product and how to maximize it **What problems is Ontraport solving and how is that benefiting you?** Helping me with my site, emailes, and courses ### 23. Ontraport Far And Above Other Services That Claim To Do It All - It really does it all! **Rating:** 5.0/5.0 stars **Reviewed by:** Michael M. | Mindset Coach For CEOs and Business Owners, Small-Business (50 or fewer emp.) **Reviewed Date:** January 21, 2021 **What do you like best about Ontraport?** I like that I have one place to go for CRM, autoresponder, website and funnel building, plus sales pages connecting to my payment processors. there's more that I have yet to explore too! **What do you dislike about Ontraport?** Sales reporting should not include test sales. **Recommendations to others considering Ontraport:** If you are not technical or daunted by the idea of technology, user support goes above and beyond to answer questions and help you be successful. If you've worked with other products that do only one thing or try to do it all but, don't do it well... then know Ontraport does all that I've said and more and they are continually improving! **What problems is Ontraport solving and how is that benefiting you?** I've created several funnels using Ontraport and brought my own personal website online and put up a membership site behind what I had been doing. The ease of using just one tool for all the pieces in one place made my life so much easier. No more doing something here and looking over there to check the results. I used to use one service for an Autoresponder, another build funnels, and a third to port the data back and forth because those services did not talk directly to each other. As a business owner and the tech guy, Ontraport saved me so much time and money. **Official Response from Alexandria Loza:** > Hey Michael! Hearing that you were able to condense your software stack and streamline your business processes with Ontraport is like music to our ears! We appreciate all of your feedback and we are making big moves in the app so keep an eye out! ### 24. Enhance your business with Ontraport **Rating:** 5.0/5.0 stars **Reviewed by:** Shelly C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2022 **What do you like best about Ontraport?** I've been using Ontraport for the last four years and the value it's added to our business has been HUGE! From a small database, admittedly in several different manual locations, we've grown to a community of over 17,000 people. We couldn't have done this with our polished automations, systematic nurture sequences plus the several custom objects we've been able to create to run our Education program, Events & Registration processes etc etc. Ontraport Support is a great tool when glitches occur or when we're trying to push the boundaries of our systems and get caught out. Thank you to Landon and the team at Ontraport for forever innovating, taking on our feedback and for helping us to grow our businesses. **What do you dislike about Ontraport?** We run into a couple of glitches from time to time surrounding conditional display blocks, the speed of automations and the new dynamic features. Mostly these things can be overcome with a slightly different setup than first intended, or are on the roadmap for future improvements. **What problems is Ontraport solving and how is that benefiting you?** The best introductions to our business, apart from overall streamlining has definitely been the custom objects. We have an education program and have used the custom objects to build our Courses/Lessons website. We are also an Events company so the introduction of an Events custom object and Registrations custom object has been HUGE for our business, especially now that have pivoted to physical and virtual events. ### 25. Lifesavers, Truly **Rating:** 5.0/5.0 stars **Reviewed by:** Briana F. | Community Manager - Business Equity, Small-Business (50 or fewer emp.) **Reviewed Date:** May 23, 2023 **What do you like best about Ontraport?** No matter what you're trying to do, the team will help you build it! And if it's not already something that the system does, they will highly consider adding it as a feature request! **What do you dislike about Ontraport?** It can almost do too much, but that's a good problem to have! **What problems is Ontraport solving and how is that benefiting you?** Keeping everything in one spot: buying products / services, managing our clients, etc **Official Response from Alexandria Loza:** > Glad to hear Ontraport has been useful for your business, Briana. Thanks for the five stars. 😀 ### 26. New user but loved to have used it longer. **Rating:** 2.5/5.0 stars **Reviewed by:** Donna Marie W. | Manager,Medical Doctor, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Ontraport?** It is such a useful tool for affiliate marketing.I appreciated the exposure to the tool and realized the value and importance of it to business.I have not tested other competitors in the market **What do you dislike about Ontraport?** It requires a big investment than I can afford to maintain.Just maybe an affordable alternative.Well make a cheaper version would be good. **What problems is Ontraport solving and how is that benefiting you?** Affiliate Marketing customer management and it help me understand my customers better in a smarter way. **Official Response from Alexandria Loza:** > We're happy to hear that Ontraport has helped you with your affiliate marketing and customer management, Donna. Thanks for sharing. ### 27. Ontraport Is Here to Help **Rating:** 4.0/5.0 stars **Reviewed by:** Ryan S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 26, 2023 **What do you like best about Ontraport?** Ontraport: I've used many CRM programs over my career. Ontraport does some things well. It is well organized, and you have the ability to customize fields to make it even more efficient. One of the things you need to do in a CRM is to find what you are looking for quickly. If you've got 5000 entries, you don't want to spend a lot of time scrolling. The Ontraport search function lets you find what you are looking for immediately. That saves time. The email system provides good metrics to see how changes impact your open and click-through rates. When I first started using Ontraport, I needed some tech support. The people in tech support were fast, friendly, and helpful. That matters. No matter how dumb my question was, they helped me. **What do you dislike about Ontraport?** This could be my lack of user expertise. When creating an email, I would copy another email and then edit. Because of the similarities in email campaigns, that was really helpful. But sometimes, If I deleted a paragraph, my font size and color would change. I always struggled with the icons for font color and background color and often confused them. That could just be me. **What problems is Ontraport solving and how is that benefiting you?** Getting a lot of emails out quickly with good metrics was helpful. Knowing who opted out of each email was also helpful. I could see who opened and who opted out of each email. That is great data. **Official Response from Alexandria Loza:** > We love hearing that you've found success with the app. Thanks for taking out some time to share your experience, Ryan! ### 28. Ontraport is highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2023 **What do you like best about Ontraport?** Ontraport is literally everything you can think of. We've taken the things we;ve needed in a CRM, Marketing, Automation, Deal Leads, Blogs, and Multiple Website creation and made it into an overal business platform. We would be paying 832x the amount anywhere else.... eeehhhhh hmmm... forcesales.com. Nevertheless, the team is absolutely amazing and Im well known within their coroporate office because I use the hell out of their live chat :) I look forward to continue to build on their platform, especially as they continue to innovate past everyone else in the field. **What do you dislike about Ontraport?** The dynanmic content can be a bit more user friendly but its still a great solution. **What problems is Ontraport solving and how is that benefiting you?** CRM and beyond **Official Response from Alexandria Loza:** > Thanks for sharing your experience, Ray. We can't wait to see what more you accomplish with the app. 😎 ### 29. Best Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Allison G. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Ontraport?** Customer Service and constant new features **What do you dislike about Ontraport?** No direct connection to social platforms messaging **What problems is Ontraport solving and how is that benefiting you?** CRM, payment processing, marketing, onboarding **Official Response from Alexandria Loza:** > Thanks for the five stars and for sharing your feedback Allison. :) ### 30. Quick efficient and straight to the point! Eli provided excellent, clear and quick service! **Rating:** 5.0/5.0 stars **Reviewed by:** Jen C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 22, 2023 **What do you like best about Ontraport?** The face that some is always available to help via chat and the how-to videos dropped are always appreciated! **What do you dislike about Ontraport?** I would say that using triggers and grouping contacts is the most challenging for me. No matter how many times I ask, it's always a confusing process. I love everything else! **What problems is Ontraport solving and how is that benefiting you?** Setting up an email automation **Official Response from Alexandria Loza:** > Happy to hear you've had a great experience with our support team, Jen! ### 31. Powerhouse software, excellent support and community around it. **Rating:** 4.5/5.0 stars **Reviewed by:** Luke T. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** December 05, 2022 **What do you like best about Ontraport?** The chat support is outstanding. The software itself does so many things well, it's pretty wild. It's helped me start and grow my business, and allowing me to build the infrastructure for scaling. It's amazing ! **What do you dislike about Ontraport?** The automation maps can be confusing at first. There's such a massive blank canvass, it can be challenging to know where to start. I had to look off the site for some creative examples to get some inspiration (3rd party developer/education). **What problems is Ontraport solving and how is that benefiting you?** It's automating my client onboarding for my membership program, the delivery of membership material, and reaching new clients (funnel automation.) **Official Response from Alexandria Loza:** > Glad you've had a great experience with our team, Luke! Thanks for sharing. ### 32. Stellar Tech Support provded by Royce Lyman, Graham Evirs and Doug Smith **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2023 **What do you like best about Ontraport?** Having a way of tracking and documenting patients. **What do you dislike about Ontraport?** Having periodic inability to log into our account. This creates a considerable amount of anxiety and frustration as well as being a waste of my time. **What problems is Ontraport solving and how is that benefiting you?** It makes tracking of incoming patient leads easier. **Official Response from Alexandria Loza:** > Thanks for taking the time to share your experience with the community! ### 33. This vibrant platform manifests the growing edge of what's human online **Rating:** 5.0/5.0 stars **Reviewed by:** Annie F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2022 **What do you like best about Ontraport?** The interface feels free. It's not afraid of simplicity; it lets you move and grow. So different from the clogged, cramped constraints of other platforms (I've tried them all, and when I couldn't afford Ontraport I went elsewhere for a decade, then came home to OP as soon as I could and it's like I never left). OP feels like a constant breath of fresh air. There's an of creativity and common sense. And the customer service is vibrant, authentic, and joyful--these are real people! **What do you dislike about Ontraport?** Well, it costs a bunch but it sure feels worth it....trying to think of some downsides..i was going to say dragging and dropping would be good--but really the block editors are working very nicely. No problems so far! **What problems is Ontraport solving and how is that benefiting you?** I am still new, but it seems it will help me host classes, sell classes, run my mailing list, and sell some products, all at once in the same place, and to keep track of who has done what and stay in touch with them, and maybe more. **Official Response from Alexandria Loza:** > This review is making our heart sings. 😍 We're happy to have you back, Annie! ### 34. Powerful CRM, steep learning curve but world class customer service to assist every step. **Rating:** 5.0/5.0 stars **Reviewed by:** Yasmeen K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2023 **What do you like best about Ontraport?** Ontraport is an incredible tool for capturing leads and turning them into clients. Their system templates are powerful. I haven't seen anything like them elsewhere. **What do you dislike about Ontraport?** There is a learning curve, as there is for any powerful tool. However their customer service is unbelievably good. I can't believe how much I've learned from them in the last month alone. **What problems is Ontraport solving and how is that benefiting you?** Ontraport is behind my entire website. I use it to capture leads, manage my schedule, automate all of my flows and generate and record all of my sales. There are constantly new useful updates which shows me how much they care about the platform. **Official Response from Alexandria Loza:** > We're thrilled to hear that Ontraport has helped simplify your business. And you're correct, we are constantly working on updates/feature releases so keep an eye out. :) Thanks for taking the time to share your experience. Yasmeen! ### 35. The Ontraport Support team is one of a kind!! They are all great! **Rating:** 5.0/5.0 stars **Reviewed by:** Janice D. | Freelance Web Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Ontraport?** I loved their support team best! Im a beginner on OP, and was using it for almost 5 to 6months now, during those period the OP team guys are all very helpful. Been through a lot of platform and OP is unique! **What do you dislike about Ontraport?** I haven't experienced anything that I don't like on OP features at the moment. **What problems is Ontraport solving and how is that benefiting you?** It's a lot, but one thing that we discovered when I attended the ontraport training last October is utilizing the "system" features where you can organized all your system assets.. Since our company started, we are scattered and that helps a lot to organize and we can focus on each courses content, without having a hard time finding things.. **Official Response from Alexandria Loza:** > We're happy to hear you've felt supported while getting up and running, Janice. Can't wait to see everything you accomplish with the app! ### 36. Amazing Top-Rated Marketing Support TWO THUNBS UP!! **Rating:** 5.0/5.0 stars **Reviewed by:** Pacific Sky Power R&D T. | Project Manager at Pacific Sky Power, Small-Business (50 or fewer emp.) **Reviewed Date:** September 21, 2022 **What do you like best about Ontraport?** I've had a great experience working with everyone at Ontraport. This is a great company that cares about helping all types of businesses on their journey to massive success! Our company Pacific Sky Power is a grassroots organization seeking to change the game for clean sustainable energy for all. Over the last 10 years, we've fallen behind with our marketing, and working with the exceptionally talented team at Ontraport has been an absolute pleasure. Their tech support is incredibly helpful in getting you set up fast! I'm looking forward to learning all the latest marketing strategies and succeeding with all of our business goals. Many thanks to everyone at Ontraport! **What do you dislike about Ontraport?** I have yet to experience a downside to working with Ontraport. Again, many thanks to everyone at Ontraport! 24-hour top-rated tech support would be helpful to business developers working through the night. **What problems is Ontraport solving and how is that benefiting you?** I'm truly thankful for the kindness and help from everyone at Ontraport. The rapid development of enticing high-converting landing pages with top-rated tech support to help whenever you have a question has been a game changer for us. I look forward to learning about the many different marketing tools the Ontraport platform has to offer. **Official Response from Alexandria Loza:** > We need more organizations like yours so we're very happy to hear you've found success with the app. This review made our entire week so thanks for sharing. 😍 ### 37. Support team continues to go above and beyond! **Rating:** 5.0/5.0 stars **Reviewed by:** Stacy R. | CMO, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Ontraport?** The desire of the support agents to go above and beyond to help find solutions is way above industry standard. Sometimes there is not an elegant solution, and the support team is GREAT at finding a workaround when one exists. Eli Seale continues to impress! **What do you dislike about Ontraport?** Sometimes OP is too sophisticated for it's own good and simple or basic features seem to be missing or still on the roadmap. One example is a calendar booking feature or the ability to use the 'Contact Owner' as a 'Send From' email. **What problems is Ontraport solving and how is that benefiting you?** Automation and follow-up. We can save time and resources by automating parts of our marketing, sales, and fulfillment processes. **Official Response from Alexandria Loza:** > Thanks for sharing your feedback, Stacy. We definitely have a calendar feature in the works so keep an eye out! ### 38. Great CRM for Leads, Conversions, and Maintaining Epic Customer Relationships **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Professional Training & Coaching | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2022 **What do you like best about Ontraport?** I love being able to manage my leads and clients on a personal level. With the flexibility Ontraport provides such as tagging, automations, rules, triggers, and if/and statements, they feel I am talking directly to them instead of just another name on my email list. Nothing is worse to me than when I buy someone's product and they keep emailing me like I am a prospect. **What do you dislike about Ontraport?** There have been a few automations that I feel should be really simple to do, but the ability to do them just isn't there. This requires more manual touchpoints than I would like. However, at least there are some workarounds to get the job done... at the end of the day, that is the most important thing. **What problems is Ontraport solving and how is that benefiting you?** Ontraport solves the problem of bringing a lead into my system, nurturing them, and then moving them into a conversion and treating them as a client once they get there. Automated flows make it easy for me to keep in touch and make sure balls are not dropped, and the ability to tag, group contacts, and send campaigns are all part of what helps me be a successful small business owner. **Official Response from Alexandria Loza:** > Very happy to hear Ontraport has helped you maintain personalized client relationships and automate your lead nurturing! Thanks for leaving your feedback! ### 39. LiveChat support is extremely helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Adriana D. | Co-CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2022 **What do you like best about Ontraport?** I've been getting a lot of help from LiveChat support this week as I learn Ontraport (new to me), and Erin Gomez was particularly helpful today! I love the ability to customize and create a variety of types of dynamic content, and learning this is easier with people like Erin :) Every rep has been quick to create a screengrab video to show what to do. And I love not waiting more than 5 seconds for support to arrive. **What do you dislike about Ontraport?** There isn't a prebuilt blog template yet but I hear it's in the works! **What problems is Ontraport solving and how is that benefiting you?** For me, Ontraport is bringing together several of my business' interrelated needs into one platform — website, CRM, and email & SMS platform. We're excited to have the ability to serve customized content depending on the next thing that a person needs most. **Official Response from Alexandria Loza:** > We're so glad you've had a great experience learning about the app, Adriana. Thanks for taking the time to share your experience. :) ### 40. Why I love Ontraport **Rating:** 5.0/5.0 stars **Reviewed by:** Lynette L. | Consultant and Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2022 **What do you like best about Ontraport?** It's a really powerful sales and marketing platform. I am starting a membership site and I like that I can create it using Ontraport, instead of cobbling together different platforms. The page builder is easy to use with it's click and drag functionality. The automations are easy to set up with the help of pre-loaded templales for common tasks. And the customer support is absolutely first rate with quick response times even during the weekend. **What do you dislike about Ontraport?** There is a slight learning curve around navigating the platform. The system categorizes information in a different way to some other tools that I have used, and that took a little bit of getting used to. **What problems is Ontraport solving and how is that benefiting you?** Not having to deal with various platforms to run different functions. I love how it integrates deeply with my quiz builder tool Bucket.io and it's also easy to publish the pages on WordPress with their plugin. Ontraport is my email service provider, CRM, sales checkout cart and membership site. What more could I ask for? Thank you Ontraport! **Official Response from Alexandria Loza:** > Hi Lynette. We're glad to hear you've had success with Ontraport! Thanks for sharing your experience with the community. 😁 ### 41. All My Back-Office Support under One Roof! **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon L. | Founder and Director, Small-Business (50 or fewer emp.) **Reviewed Date:** July 21, 2022 **What do you like best about Ontraport?** Ontraport is an entrepreneurial unicorn - I'd been searching for years to find a service that could provide everything (contact management, autoresponders, landing pages, a membership site, forms, etc.) in one place. Ontraport does that beautifully! I'm a huge OntraPeeps fan. Their customer service is outstanding - their Live Chat is convenient and efficient anytime I run into a challenge in structuring something, and their online resource guides are thorough. If I need anything beyond that, they are always quick to escalate the issue for further research and action. Ontraport is also easy to use. Their drag-and-drop structure of building everything makes it accessible and understandable to "normal" folk as well as convenient for techies. **What do you dislike about Ontraport?** Honestly, the only frustrations I've had have been when I've needed a feature that didn't exist. Many times, it was something that Ontraport was already working on. I appreciate that their support staff is always willing to go the extra mile to help me find a workaround. In addition, there's also an easy way to request new features - a forum where they actually read and respond to requests! **What problems is Ontraport solving and how is that benefiting you?** As a solopreneur, it's always been challenging to create, connect, and track all the moving pieces of online marketing, contact engagement, and event management. Ontraport gives me the tools and support I need to do that effectively. As a result, once I create my back-office systems, I can focus more on the work I love to do! I'm now able to reach more people and foster those connections over time. **Official Response from Alexandria Loza:** > Love to hear that you're loving the software for your biz, Shannon! And happy to hear you've had a positive experience overall. Keep an eye out for future feature releases. 😉 And thanks for the review! ### 42. excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Nicoletta I. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Ontraport?** the staff is very helpful and very friendly, always there to help when you need them and they dont mind explaining it till we are happy. very pleased with them **What do you dislike about Ontraport?** nothing, cant complain as the service is excellent **What problems is Ontraport solving and how is that benefiting you?** ontraport is helping me with the whole tech as im learning it all from scratch **Official Response from Alexandria Loza:** > Happy to hear you've gotten the support you need to move your business forward. Thanks for sharing, Nicoletta. ### 43. Ontraport has been AMAZING!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2022 **What do you like best about Ontraport?** I won't forget anything thanks to Ontraport! I love all of the automations that I can set up to remind me to complete a task, email a student, and give me a heads up on something. It's amazing how much time and brain space that Ontraport has cleared up for me. I also LOVE their support team! I never hesitate if I have a question or need help thinking through an automation, to reach out to support for guidance. They are all so helpful and patient. I typically interact with the same few people every time, too, which is a bonus! **What do you dislike about Ontraport?** There have been a couple of things we've had to work through since joining Ontraport about a year ago, just small, weird kinks, but nothing that has been repetitive. I do wish they would make it easier to switch account owners (that was a recent, confusing hiccup). We use Ontraport to host our course, and I do wish they would add something, so we can see our students' progress in the course. Ontraport told me before I signed up that they do not have this feature, but I felt that all of the pros far outweighed this one con. I will say, I was a bit overwhelmed when I first started using Ontraport, but after playing with it and creating a student profile for myself to view it as a customer, I became comfortable and even quick with creating pages and automation. It really is all worth it! **What problems is Ontraport solving and how is that benefiting you?** I no longer have to set reminders for myself each week to email our students. We have moved away from using MailChimp to email our students, which was a HUGE win! It has so much customization in it!! **Official Response from Alexandria Loza:** > Thank you for sharing this feedback with us! We're so delighted to hear you've found the app successful for hosting your course. Plus, freeing up time and brain space is huge. 🙌 We're constantly working on ways to update the app and bring you features you need, so keep an eye out. Thanks again! ### 44. Superb Immediate Assistance Received on my Inquiry **Rating:** 5.0/5.0 stars **Reviewed by:** Reynalyn P. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Ontraport?** For me, Ontraport has a quick and very responsive team. Aside from that, very accommodating. Keep up the good work! **What do you dislike about Ontraport?** I have nothing to dislike here. I actually like Ontraport. **What problems is Ontraport solving and how is that benefiting you?** For me the only problem that I have experienced as of the moment is that I am not pro yet in using it so I still get lost from time to time but luckily the support team is very accommodating in answering my questions. Great job! **Official Response from Alexandria Loza:** > Thanks for the feedback, Reynalyn. Can't wait to see everything you accomplish with the app! ### 45. 5 STAR SERVICE EVERY TIME **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2023 **What do you like best about Ontraport?** I love the live chat feature. The live agents respond quickly and assist with thorough support **What do you dislike about Ontraport?** Haven't found one yet! The system seems to be clean and clutter-free. **What problems is Ontraport solving and how is that benefiting you?** Expanding my reach. It is helping create tools to help current clients bring in referrals. **Official Response from Alexandria Loza:** > Thanks for the five stars! ### 46. Great functions **Rating:** 3.5/5.0 stars **Reviewed by:** Carl V. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about Ontraport?** The range of functions available is super helpful. **What do you dislike about Ontraport?** The editor is occasionally very difficult to use. **What problems is Ontraport solving and how is that benefiting you?** Setting up landing pages and forms **Official Response from Alexandria Loza:** > Thanks for sharing your experience, Carl! ### 47. The best customer support ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2022 **What do you like best about Ontraport?** They have the best support! Their live chat is so easy to access and their support team is very friendly and helpful. Anytime I get stuck or just want to see how to do something, I go on the live chat and they figure it out for me very quickly. I've had one time where the support person couldn't figure it out, but their tech support team followed up with a solution within 48 hours. **What do you dislike about Ontraport?** There's a bit of a learning curve when you first start to use it, but just ask and they'll help you figure it out. **What problems is Ontraport solving and how is that benefiting you?** Customer contact information storage, payment processing, emails, reporting **Official Response from Alexandria Loza:** > Glad you had a great experience with our team! Thanks for taking the time to share your feedback! ### 48. Live Chat Support Saves Me Once More! **Rating:** 5.0/5.0 stars **Reviewed by:** cyrissa c. | Online Influencer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Ontraport?** The LIVE CHAT is the reason I'll never leave! Technology and I rarely get along, but the IT team {shout out to Royce} is always cheerful, helpful, and patient! **What do you dislike about Ontraport?** Honestly, it's a great program. Would love a lower price-point for those of us with small {but growing} businesses! **What problems is Ontraport solving and how is that benefiting you?** It's an all-in-one solution that integrates well with other programs I use for my business! **Official Response from Alexandria Loza:** > Happy to hear Ontraport has been a great solution for you, Cyrissa. Thanks for taking the time to share your feedback. :) ### 49. Ontraport is AMAZING ~ Easy to use ~ Affordable ~ Expert Support!!! **Rating:** 5.0/5.0 stars **Reviewed by:** Sandy S. | Executive Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2023 **What do you like best about Ontraport?** Accessible expert support service. And easy to use and understand. **What do you dislike about Ontraport?** Not a thing I love everything about Ontraport. **What problems is Ontraport solving and how is that benefiting you?** My previous hosting company no longer met my needs and charged me WAY more than Ontraport!!! **Official Response from Alexandria Loza:** > Happy to hear you found what you needed in Ontraport. Thanks for the five stars! ### 50. Amazing customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Judy W. | founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Ontraport?** Friendly, knowledgeable support staff. Availability of support. I seldom have to wait. That helps me solve my problem quickly and keeps me productive. **What do you dislike about Ontraport?** Nothing at the moment. I'm learning my way through doing one function at a time as needed in my business. **What problems is Ontraport solving and how is that benefiting you?** Building a list, nurturing my list, moving my website to Ontraport, marketing, and making sales. This is providing me with an all-in-one tool that is providing me insights into my efforts from first contact through sales. **Official Response from Alexandria Loza:** > So happy to hear you're getting value out of Ontraport University! And of course, we're always here to answer any questions over chat. Thanks Judy! ## Ontraport Discussions - [Is Ontraport a CRM?](https://www.g2.com/discussions/is-ontraport-a-crm) - 2 comments - [How much does Ontraport cost?](https://www.g2.com/discussions/how-much-does-ontraport-cost) - 2 comments - [Who uses Ontraport?](https://www.g2.com/discussions/who-uses-ontraport) - 2 comments - [What is Ontraport used for?](https://www.g2.com/discussions/what-is-ontraport-used-for) - 1 comment - [View Ontraport pricing details and edition comparison](https://www.g2.com/products/ontraport/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-01+07%3A23%3A39+-0500&secure%5Bsession_id%5D=418dea8b-ad84-4823-a59f-5b4ca4718f4d&secure%5Btoken%5D=8a51c69199d597b8da143bee2a3562d966b987f5c28090734088aee518f56175&format=llm_user) ## Ontraport Integrations - [AccessAlly](https://www.g2.com/products/accessally/reviews) - [Acuity Scheduling](https://www.g2.com/products/acuity-scheduling/reviews) - [APIANT](https://www.g2.com/products/apiant/reviews) - [ApiX-Drive](https://www.g2.com/products/apix-drive/reviews) - [Astra WordPress Theme](https://www.g2.com/products/astra-wordpress-theme/reviews) - [Calendly](https://www.g2.com/products/calendly/reviews) - [CallHippo](https://www.g2.com/products/callhippo/reviews) - [Call Loop](https://www.g2.com/products/call-loop/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Deadline Funnel](https://www.g2.com/products/deadline-funnel/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Heartbeat](https://www.g2.com/products/heartbeat-chat-heartbeat/reviews) - [Hyros](https://www.g2.com/products/hyros/reviews) - [iDevAffiliate](https://www.g2.com/products/idevaffiliate/reviews) - [InvoiceBerry](https://www.g2.com/products/invoiceberry/reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - [KrispCall](https://www.g2.com/products/krispcall/reviews) - [LeadsBridge](https://www.g2.com/products/leadsbridge/reviews) - [Make](https://www.g2.com/products/integromat-by-celonis-make/reviews) - [PayKickstart](https://www.g2.com/products/paykickstart/reviews) - [PlusThis](https://www.g2.com/products/plusthis/reviews) - [SamCart](https://www.g2.com/products/samcart/reviews) - [Seamless (formally Seamless.AI)](https://www.g2.com/products/seamless-formally-seamless-ai/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) - [Stripe](https://www.g2.com/products/stripe-agentic-workflow-stripe/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) - [Stripe Payments](https://www.g2.com/products/stripe-stripe-payments/reviews) - [Stripe Tax](https://www.g2.com/products/stripe-tax/reviews) - [SyncSpider](https://www.g2.com/products/syncspider/reviews) - [TaxJar](https://www.g2.com/products/taxjar/reviews) - [Wicked Reports](https://www.g2.com/products/wicked-reports/reviews) - [WordPress.org](https://www.g2.com/products/wordpress-org/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Rooms](https://www.g2.com/products/zoom-rooms/reviews) ## Ontraport Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Email Marketing** - Building and Personalizing Emails - Sending Outbound Emails - Manage Email Deliverability - Automated Email Responses **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Online Marketing** - Landing Pages and Forms - Dynamic Content - A/B Testing - Mobile Optimized - Search Tracking and Optimization **Content** - Content Authoring - Rich Text Editor - Versioning - Plug-ins/Widgets/Apps - Asset Management - Internal Search - Content Repository **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Text Scheduler - Automatic Replies - MMS Marketing - Personalization - Transactional SMS **Productivity Tools** - Notes - Assignments and Tasks - Workflows - Templates - Integrations - Tagging System **Order Management** - Order History - Upsell & Cross-sell - Renewals **Page Customization** - Drag and Drop - Templates - Advanced Customization - Content Library **Customization** - Custom Fields - Conditional Logic - Multi-page Forms - Design **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Lead Management** - Marketing Lead Database - Data Quality Management - Segmentation - Lead Scoring and Grading - Lead Nurturing - Online Behavior Tracking - Automated Alerts and Tasks - CRM Lead Integration **Design** - Breadth of Pre-Built Templates - Mobile - Branding/Themes - Customization **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Customizations** - Templates - Drag and Drop - HTML Input **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Analytics** - Trends - Email Tracking **Products & Plans** - Packages - Multi-part Deals - Plan Changes - Bundles **Page Optimization** - A/B Testing - Mobile Responsive - Web Analytics - SEO **Additional Functionality** - Embedded Forms - Notifications - Payments **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Campaign Management** - Program Management - Event / Webinar Marketing - Calendaring - Budgeting **Platform** - User Community - SEO - Flexible Navigation Structures - User, Role, and Access Management - Enterprise Scalability - Internationalization - Dashboards and Reports - API / Integrations **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Growth** - SEO - Site Analytics - Marketing Tools - E-Commerce - Hosting **Pricing** - Standard Price - Discounts **Integrations** - E-Commerce Integration - Email Marketing Integration - Domain Integration **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence **Agentic AI - Shared Inbox** - Autonomous Task Execution - Decision Making **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Social** - Social Listening - Social Sharing - Social Campaigns - Social Media Engagement - Social Media Advertising **Management** - Conversion Viability - Workflow **Content** - Content Management - Permissions - WordPress Tool **SMS Platform** - Reporting - Automation - API Integration **Revenue Management** - Automation - Consolidation - Adjustments - Billing Types **Support** - Customer Support **Generative AI** - AI Text Generation **Generative AI** - AI Text Generation **Agentic AI - Web Content Management** - Cross-system Integration - Natural Language Interaction **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Reporting & Analytics** - Basic Reporting - Web Analytics - ROI Analytics - Revenue Analytics - SEO / Keyword Analytics **Platform** - Data Synchronization - Analysis **Integration** - Payments - Accounting - CRM & Sales **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Decision Making **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Performance and Reliability - Output Document Generation **Agentic AI - Subscription Management** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **AI Automation - SMS Marketing** - AI SMS **Generative AI** - AI Text Generation **Agentic AI - Marketing Automation** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **AI Content Generation - SMS Marketing** - AI SMS **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications ## Top Ontraport Alternatives - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 4.4/5.0 (14,212 reviews) - [HighLevel](https://www.g2.com/products/highlevel/reviews) - 4.6/5.0 (634 reviews) - [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) - 4.4/5.0 (938 reviews)