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Harri Reviews & Product Details

Harri Overview

What is Harri?

Harri is the global leader in Frontline Employee Experience technologies. The Harri Platform is built for companies with service at the heart of their business and includes solutions for talent attraction, workforce management, employee engagement, and compliance. Harri enables organizations to intelligently recruit, retain, and manage the best talent to run and improve their businesses. It serves over 55,000 restaurant and hotel locations and four million hospitality employees globally, with emerging growth in retail and healthcare. Harri has forged relationships with many of the world’s top hospitality brands by staying laser-focused on its mission to improve the employee experience for frontline teams. Harri welcomed notable customers like Raising Cane’s Chicken Fingers and launched system-wide implementations for Subway in the U.S. and McDonald’s in the U.K. The company’s active user base doubled annually, facilitating 7.2M job applications, 2.6M messages, and the creation of 237K job listings.

Harri Details
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Harri Community
Languages Supported
English
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Product Description

Harri is the workforce operating system designed specifically for the hospitality industries.

How do you position yourself against your competitors?

The link between a great customer experience and a great employee experience is undeniable. Harri’s focus on the service workforce prioritizes employee experience above all else.


Seller Details
Seller
Harri
Year Founded
2012
HQ Location
New York, NY
Twitter
@Harri
1,598 Twitter followers
LinkedIn® Page
www.linkedin.com
608 employees on LinkedIn®
Description

Harri is the global leader in Frontline Employee Experience. The Harri platform is built for companies that have service at the heart of their business and believe that the customer experience will never exceed the employee experience. The Harri suite of talent attraction, workforce management, employee engagement and compliance technologies enable organizations to intelligently attract, manage, engage and retain the best talent to run and improve their business. Harri serves over
4,000 restaurant and hotel locations and four million hospitality employees globally, with emerging growth in retail and healthcare. To learn more, visit www.harri.com.


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Recent Harri Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
4.0 out of 5
"great recruitment tool"
you can send an interview invite to a group at once and group applicants easily. there is speedy customer suppoert.
AW
Alvin W.Mid-Market (51-1000 emp.)
5.0 out of 5
"Great Service"
usability - easy to navigate and communicate with candidates
Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Quick and easy"
Quick to processing new employees and add them to our payroll
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Harri Media

Harri Demo - Harri dashboard
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Harri Demo - Harri AMS
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Harri Demo - My Docs
All employees view
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Harri Demo - Harri Engage
Engage dashboard
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96 Harri Reviews

4.3 out of 5
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96 Harri Reviews
4.3 out of 5
96 Harri Reviews
4.3 out of 5

Harri Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for HarriQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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DV
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

It is a great Worforce Managment system. The Recruitment and Onboarding side of the systam is userfrindly, allowing many users to be involved in the recruitment process. Sending Onboarding docment via Harri is flawless. It was easy to implemen the system and the support provided by the Implemetation team, Customer Success Manager and the Online Support team is impeccapable. The System also integrates with Job boards, taking away the challenge of managing many Job boards. Managers trained on the system finding it very easy to use and allows them to reach out to candidates fast. Review collected by and hosted on G2.com.

What do you dislike about Harri?

I personally do not see any downsides in the system. The recruitment process from Posting an advert to hiring a candidate is very smooth and efficent. Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

Harri solve the problem of managing number of different Job Boards, losing track of candidates, managers not able to screen and reach out to candidates and using different systems to sending onboarding documents.

Since we have Harri in place the recruitment is highly efficient and all applicants have great axperience. Review collected by and hosted on G2.com.

TT
HR Manager
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

It is user friendly and provides all workforce management solutions from recruitment to day-to-day management in one go. It's a platform that never stops evolving to provide better experience for both employee and employer. It's customer support team is amazing, and never fails to address issues in a prompt manner. Review collected by and hosted on G2.com.

What do you dislike about Harri?

Ever changing customer support managers.

Some errors and glitches within the system - it's not perfect but I aknowledge that Harri technicians act upon every error that is pointed out fairly quickly.

It lacks a few vital fuctions- a document space where company's policies and handboks can be stored, employee performace section. CommsHub is a bit clumsy to use hence why it hasn't replaced Whatsapp within our teams. Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

It saves time and errors as it replaced Excel schedules, manual onboarding, holiday approval, paper employment contracts, and clunky communication with our employees. Review collected by and hosted on G2.com.

NA
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

Very user friendly, easy to use it, quick process, great statistics, easy to manage the job advert, send emails and messages, great for adding notes and sending emails (unusessful etc). Review collected by and hosted on G2.com.

What do you dislike about Harri?

Sometimes short work experience on the candidate's dashbaord is not always matching with experience on their CV.

The onboarding process is too long and too confusing for the candidates - 4 stages (1 - Turst ID check, 2 - send offer letter, 3 - send other documets, 4 - send contract), it could be shorten to maximum 2 stages (1 - trust ID check, 2 - send all documents in one go).

Messages - the unread messages should be on the top, otherwise it shows that you have undread messages, but not sure where from, when we have so many candidates. Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

Speed up recruitment process - all CV in one place and easy to manage, email templates are uploaded and easy to use it. Review collected by and hosted on G2.com.

MD
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

I love that everything is kept digitally. that its possible to move candidates around to other jobs. Easy ti get all their info Review collected by and hosted on G2.com.

What do you dislike about Harri?

I dont like that it keeps changing. Its hard to keep up with whats changing and why, train it to 15 managers and then something else changes. New interface which is a pain to use, coreHR which i dont see much of a point to. I've been using harri for almost 10years but it feels like they're still building it. Not making it better but just figuring out how its gonna work Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

makes everything easier to keep everything digital. Otherwise we have to rely on scans and photos which isn't great Review collected by and hosted on G2.com.

Andrea C.
AC
Human Resources Executive
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

Harri provides the benefits of the big job boards in one place: your job listing will appear on the your preferred platform, you can easily track the source of your application and Harri gives you an easy-to-work-with tool to manage applicants from the beginning to onboarding and hiring.

Their customer support is excellent, and always quick to help should you have any enquiries.

Using it on a daily basis, saves a huge amount of time. Review collected by and hosted on G2.com.

What do you dislike about Harri?

Their training material is sometimes confusing as some features are designed for the US market. Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

Harri makes recruitment smoother and quicker. Review collected by and hosted on G2.com.

Verified User in Health, Wellness and Fitness
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

you can send an interview invite to a group at once and group applicants easily. there is speedy customer suppoert. Review collected by and hosted on G2.com.

What do you dislike about Harri?

the platform can sometimes be slow and setting up the onboarding was a little confusing. Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

I use Harri for recruitment, getting external people interviwing for Gymbox Review collected by and hosted on G2.com.

SN
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Harri?

The candidate application process to hired

The inbuilt templates

The range of recuritment platforms we can use.

Docu build now i know how to use it. Review collected by and hosted on G2.com.

What do you dislike about Harri?

Gives you an error message, but doesnt give you any reason why.

Cant flag any problems on medical reports.

Cant password protect candidates documents so any one with access to that site can view them. Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

Bringing all our applicants to one place to manage - saving us alot of time. Also that we can share candidates across the estate. Review collected by and hosted on G2.com.

Verified User in Leisure, Travel & Tourism
AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

It's easy to use, I like the swimlanes, so you're able to manage candidates efficiently. You're able to message candidates directly in Harri, so all comms are in the same place - leave notes/tags against candidates profiles and know if they've enquired before. In regards to onboarding, it's compliant with right to work in the uk regulations, so its easy for RTW checks. It's also straight forward when sending documents and it's relatively easy creating new documents that you need Review collected by and hosted on G2.com.

What do you dislike about Harri?

Unable to message a candidate from the talent pool, you have to find their official application to then be able to communicate with them Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

Efficiency - it's super clear and easy to manage, to ensure all candidates have had an action Review collected by and hosted on G2.com.

Verified User in Hospitality
AH
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Harri?

- user friendly

- easy to use by line managers

- it allows to navigate the candidates throughout the selection process in short time

- it is well linked to external free job website

- easy to understand from hiring managers point of view

- don't required too much training as very easy to use and it is intuitive

- available and quick customer service Review collected by and hosted on G2.com.

What do you dislike about Harri?

- from a super user point of you it is not easy to understand/implement all the functionalities

- flexibility could be improved Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

- Reducing hiring time

- Helping to find the better fit for the company

- reducing cost of recruitment training Review collected by and hosted on G2.com.

MB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about Harri?

It's ease of use in the hiring process; communicating on behalf of you to candidates and by doing so, reducing the amount of no-shows for interviews. Hiring managers are freed up to work on the floor Review collected by and hosted on G2.com.

What do you dislike about Harri?

The amount of time spent in building the platform is considerable. However, this is offset considerably when in use as all templates and configurations are set Review collected by and hosted on G2.com.

What problems is Harri solving and how is that benefiting you?

None Review collected by and hosted on G2.com.