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431 Gryphon.ai Reviews
Overall Review Sentiment for Gryphon.ai
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I like the fact you can track and mange your calls on certain levels. I also like being able to hear the calls of those who are successful from setting appointments from cold calls. Getting ideas and talk tracks from peers is extremely helpful. Review collected by and hosted on G2.com.
I used the Gryphon app originally, and was asked my phone number came up with a Boston area code. Clients weren't answering my calls because of this. I uninstalled the app due to this. Is there a fix?
I also think a tracker with company names when running reports for a follow-up purpose would be useful.
Lastly, I am frustrated with not having a call back feature. We leave a lot of messages. When a potential client calls back, these appointments aren't tracked or "counted" as being a successful call. Review collected by and hosted on G2.com.
I like that I could listen to my calls and get feedback to improve. It was also nice to hear my colleagues' calls and change my pitch to make it more effective. The heat map was useful as well so I could plan my day around the times when it was more probable to get someone on the line. It definitely was a time saver because I used to track my calls using a pen and paper. I love that it was tracked for me and could give me real time data. Review collected by and hosted on G2.com.
I wish there was more time in between calls to take notes. Hearing the lady come on the line every few seconds would become a nuisance after awhile. Additionally, I did not always know who the decision maker was. Sometimes I'd have to hit # to move forward in the prompts. Unfortunately, Gryphon uses this feature to end a call so there was no option to get past prompts. Review collected by and hosted on G2.com.
It allows you to critic yourself on the calls. It allows you to revisit what tactics are working to allow you to get your foot in the door. Additionally you an review other sales peoples calls to see what they are saying and doing that is successful to obtaining appointments or what is pulling client away. We review constantly so it also is a way to measure yourself and success of time of calls days etc. Also creates a bit of a challenge within the office amongst producers. Review collected by and hosted on G2.com.
Dislike very much the # option. Some voice systems will not allow you to bypass this and the call end. I think a * would be better. When using Gryphon on your cell the app should take over an not allow any incoming calls. This is frustrating as I used my cell the majority of time for my calls. The quality of calls seems iffy at times good reception yet the call is poor quality not sure what is causing that interference etc. Review collected by and hosted on G2.com.
The good thing about Gryphon is that its a system that filters out the people who I can't contact legally saving me the headache of having bad ramifications if the person on the other end of the phone would to take some action against me. It's easy to use and the good thing about it is that I don't necessarily have to hang up the phone, I can just input a code and move on to the next call and save me a good amount of time. I don't have to hang up completely saving me seconds which in the end, add up. Review collected by and hosted on G2.com.
What I don't like about the system is that it doesn't show you what to input after the phone call ends. There isn't a guide on how to log a call after the phone call ended. It would be nice for the system to rehearse the log input right before someone starts making calls. Review collected by and hosted on G2.com.
I like the fact that I can see how many calls I've made through the month/week/day. I also like the fact that I can see how many high priority dispositions have been made letting me know the value of my work efforts. Review collected by and hosted on G2.com.
Very rarely my call to Gryphon will turn into dead air and I'll have to redial. This happens very infrequently and is always solved by a quick call back into the system. Review collected by and hosted on G2.com.
I like the ability to access the gryphon network from a cellular device as well as at my home office. The features of being able to select functions to specify what the result of the call was, is a very neat feature! Review collected by and hosted on G2.com.
Overall I do not have any complaints. It seems to be a very user friendly system with strong tech support. I do wish that the system was a little faster, overall the function appears to be very strong but faster is always better in my opinion. Review collected by and hosted on G2.com.
I can take my call list and just dial knowing that any and all numbers will be screened and I will not be subject to any fines. Doing the right thing is so easy! No excuses for not using. Review collected by and hosted on G2.com.
Can't think of anything, the system works plain and simple. Does take a few dials to get the "work flow" down but then you are off to the races. Review collected by and hosted on G2.com.
