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The good thing about Gryphon is that its a system that filters out the people who I can't contact legally saving me the headache of having bad ramifications if the person on the other end of the phone would to take some action against me. It's easy to use and the good thing about it is that I don't necessarily have to hang up the phone, I can just input a code and move on to the next call and save me a good amount of time. I don't have to hang up completely saving me seconds which in the end, add up. Review collected by and hosted on G2.com.
What I don't like about the system is that it doesn't show you what to input after the phone call ends. There isn't a guide on how to log a call after the phone call ended. It would be nice for the system to rehearse the log input right before someone starts making calls. Review collected by and hosted on G2.com.
430 out of 431 Total Reviews for Gryphon.ai
Overall Review Sentiment for Gryphon.ai
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The supportive staff and team, I appreciate the detailed follow-up and emails. They are always willing to talk through issues and see if there are solutions. I appreciate their flexibility for those who are so busy to get the issue resolved. Review collected by and hosted on G2.com.
Unfortunately, the answers I get to solve pain points are never seamless or multi-step solutions, and they are sometimes clunky. The Chrome extension is down. There's not as much hands-on training for those new to call center progress to use this product fully. We still don't know how to use this to run mass Excel spreadsheet lists and then export them back to cross-reference DNC numbers when using the compliance product. Review collected by and hosted on G2.com.
Dialing in is fairly easy and I like the do not call filter. When it works, it's very responsive. Review collected by and hosted on G2.com.
It doesn’t register all calls made and frequently rings too long for a call that can’t be completed. It has daily glitches when it just doesn't work at all, so it makes planning when to call a real pain. Review collected by and hosted on G2.com.
Understanding our call effectiveness has made coaching much easier as an organization Review collected by and hosted on G2.com.
The call quality can be spotty if local internet connect is not the best. Review collected by and hosted on G2.com.
Gryphon DialView has changed the volume of our phone prospecting! It allows us to create a quick, easy, phone list with only leads that have a good number! No more scrubbing out the DNC! Not only that the disposition through Gryphon will also disposition the sales lead!! This is such a time saver! Review collected by and hosted on G2.com.
I love all of the click to dial features. It would be great if we could click to dial from a report. Review collected by and hosted on G2.com.
one of my favorite things is being able to sort call data and see where me and my team are most productive during the day. Being able to have this insight lets us not only see where we need to improve but also take advantage of opportunities we would have previously missed. Review collected by and hosted on G2.com.
I wish there was better way to receive inbound calls and track them. Also the reminder to 'dial a new number' does get old. Review collected by and hosted on G2.com.
I like the fact that I can track what days and times that I have more success. Overtime, progress can be seen in patterns within your history in the system. Review collected by and hosted on G2.com.
I really dislike that I get disconnected anytime I call on a company with a call tree, or when someone tries to transfer me. It makes me appear unprofessional. I do not enjoy being recorded, or the fact that I haven't received clarification from anyone at Gryphon as to whether or not I need to be informing prospects that they are being recorded, which has the potential for legal concerns. Also, on the prospect's end, the Caller ID will not show the actual number you are calling from. Review collected by and hosted on G2.com.
Going back and reviewing metrics, by the day, or by the week. Wishing it was easier to listen to other callers within our company, to learn word tracks and so on. Review collected by and hosted on G2.com.
I don't like that the # is used for the disposition. So many phone systems use that as part of their prompts that is knocks you off calls. Review collected by and hosted on G2.com.
Good tracking system for cold calls, and identifying the number of calls it takes to set an app Review collected by and hosted on G2.com.
I do not like how the system keeps prompting for a new number and will hang up if you do not enter a new number. During my cold calls I take notes in excel, the system keeps prompting while I take notes. Which then hangs up the call, causing me to dial in again. Review collected by and hosted on G2.com.
