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Germain UX Reviews & Product Details

Verified User in Information Technology and Services
UI
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Germain UX?

There are many great things which I like about Germain UX are that it has all in one customisable software platform which provides real time insights. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

There is nothing which I dislike about Germain UX. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

It helps the organisation and users in many ways like it discovers why users experience issues or drop off, why and where users are spending their time, find out their interests etc. Review collected by and hosted on G2.com.

Response from Y G. of Germain UX

you should be working for us! :) thank you so much for this great review!

Germain UX Overview

What is Germain UX?

Germain UX: Real-time software monitoring platform that uncovers UX frictions' causes, Process Time and Visitors' Interests, in real-time, at a fraction of the cost. Discovers why users experience issues or drop off, finds where users spend precious time, identifies visitors' interests, and allows users to provide their feedback (NPS). Plus, our expert help is included at a fraction of your current cost – guaranteed.

Germain UX Details
Product Website
Languages Supported
English
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Product Description

Top Rated Alerts, Insights and Automation Customizable Platform to improve User Experience, 24x7, real-time, which in turns will lead to better Adoption, Conversion and Retention, and at a fraction of the cost. Strong features (all customizable): Real User Session Recording and User Replay, Behavior Insights, Process Monitoring/Insights and Technology Monitoring/Insights, Proactive Issue Detection (via synthetic and prediction), Automatic Issue Resolution (via automation) and Alerting

How do you position yourself against your competitors?

Pixel-perfect session replay for insights at scale.
Process time analysis across teams and technology.
Technology issue deep-dive.
Business impact at scale.
Customizable (Alerts, Dashboards, KPIs, SLAs, Reports, RPA Bots, etc.).
On-premise or cloud.


Seller Details
Company Website
Year Founded
2006
HQ Location
San Francisco, CA
Twitter
@GermainUX
186 Twitter followers
LinkedIn® Page
www.linkedin.com
29 employees on LinkedIn®
Description

GermainUX is the only all-in-one digital experience platform designed to reduce business impact caused by friction in user or process experiences. It detects issues in real time, explains why they occur, and offers powerful automation to resolve them. Backed by exceptional support, GermainUX empowers organizations to boost adoption, conversion, or productivity—instantly and at a fraction of the cost.GermainUX has helped reduce business impact by 50–90% for CRM clients and increased eCommerce conversion rates by 511%.Our mission is simple: to help our customers achieve their goals—whether it’s improving adoption, driving conversions, or enhancing productivity—whatever it takes.With 91% customer retention and 100% bootstrapped since our
014 go-to-market launch, GermainUX is proud to deliver impactful solutions with unmatched dedication.


Y G.
YG
Overview Provided by:
All-in-one Monitoring, Analytics & Automation platform to boost User Experience and our unique Support focused on improving your Business

Recent Germain UX Reviews

HY
Hiral Y.Mid-Market (51-1000 emp.)
5.0 out of 5
"Usr friendly customer centric UI"
Easy to naviagate for naive user and expore products. Feature rich, versatile support to mobule and laptops.
Bhavna G.
BG
Bhavna G.Mid-Market (51-1000 emp.)
4.5 out of 5
"Germain UX simplifies our life."
The best part of Germain UX is a customizable software platform that combines everything in one, along with ready-to-use insights and an automation...
Verified User
U
Verified UserMid-Market (51-1000 emp.)
4.5 out of 5
"Germain UX is amazing"
There are many great things which I like about Germain UX are that it has all in one customisable software platform which provides real time insights.
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0 people requested security information

Germain UX Media

Germain UX Demo - UX Frictions at Scale
Real-time view of any issues that affect User Experience e.g. Confusion, Wasted Time, Errors, ...with drilldown to understand "why".
Germain UX Demo - Customer Journey (across channels)
Monitor and Find frictions in your Customer Journey across Channels (website, chat, phone, email, store, etc), real-time, 24x7.
Germain UX Demo - Best Real User Session Video Recording and Replay
- Millisecond-precise Video Recording & Replay of Real Users of Browser-based Application (mobile or desktop). - Automated insights. - Business impact at scale. - Fully Searchable.
Germain UX Demo - Real-time Operational Dashboard
360 dashboard showing Business Processes, Users and Technologies issues at scale, for your SLAs, 24x7, real-time.
Germain UX Demo - All-in-one Automation
- Alert - RPA Bot (Synthetic User Scenario, etc) - Script Execution - Task Scheduling (Report generation and email, etc)
Germain UX Demo - Detailed Analysis of any Issues
Distributed Transaction Tracing (in real-time, 24x7) from one technology to the next and deep dive into each (e.g. javascript analysis, backend code analysis, sql analysis, etc)
Play Germain UX Video
Answer a few questions to help the Germain UX community
Have you used Germain UX before?
Yes

77 out of 78 Total Reviews for Germain UX

4.7 out of 5
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77 out of 78 Total Reviews for Germain UX
4.7 out of 5
77 out of 78 Total Reviews for Germain UX
4.7 out of 5

Germain UX Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for Germain UXQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
raynold o.
RO
Software Quality Assurance Engineer
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Germain UX?

I appreciate the Session Replay feature because it is user-friendly. The implementation and integration of the feature are simple yet precise, allowing users to easily utilize and engage in frequent use.

The Root Cause Analysis (RCA) for User Session Replay displays important information (e.g., error count, environment, etc.) based on the session recording. Additionally, the replay of the user session section shows the exact rendering of the actions taken by the user, with individual entries featuring the action title and duration period. Lastly, the Browser Side section generates important data based on the user's browsing experience. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

No major dislikes, but I believe certain minor user interface enhancements could visually improve its appeal to users. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

The Session Replay feature is beneficial in terms of recording sessions, replay functionality, performance impact, and interaction history. It aids in reconstructing an individual user's journey through the website and is helpful for identifying bugs, errors, and flaws in user experience (UX) design. Review collected by and hosted on G2.com.

SARMAD S.
SS
Virtual Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Germain UX?

Invaluable Insight Into User Behavior:

"The Session Replay feature on this website has proven to be a game-changer. It's like having a virtual assistant that records and plays back every user's journey. The ability to visually analyze how visitors navigate through the site provides invaluable insight into user behavior. It has empowered us to identify pain points, understand user preferences, and make data-driven decisions to enhance overall user experience. A must-have tool for anyone serious about optimizing their website."

Effortless Troubleshooting and User Support:

"I can't emphasize enough how helpful the Session Replay function is for troubleshooting and user support. Instead of relying on vague bug reports, being able to watch session replays allows us to see exactly what users are experiencing in real-time. It's like having eyes on the ground. This feature has streamlined our support process, enabling us to quickly identify and address user issues. It's an indispensable tool for maintaining a smooth and error-free user experience." Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

Nothing, In general, the vast majority of issues or requests in the past was solved Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

he Session Replay feature on this website has proven to be a game-changer. It's like having a virtual assistant that records and plays back every user's journey. Review collected by and hosted on G2.com.

Mohsin Sharif Q.
MQ
SEO Assistant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Germain UX?

Germain UX has truly impressed me with its session replay capabilities. The ability to watch a user's session in real-time is a game-changer. It provides invaluable insights into user behavior, allowing you to see firsthand how users navigate through your website or web applications. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

Surprisingly, my experience with Germain UX has been virtually flawless. I encountered no issues or shortcomings while using the platform. The seamless functionality of the Session Replay feature, coupled with the absence of any notable drawbacks, contributes to an overall positive user experience. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

Germain UX plays a crucial role in solving the mystery of user interactions. By offering a detailed session replay, the platform enables businesses to understand exactly how users engage with their websites and web applications. This insight is instrumental in identifying pain points, bottlenecks, or areas that might need improvement. Review collected by and hosted on G2.com.

HY
Developer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: G2 invite
Incentivized Review
Guest users or non-business users of the software, not included in G2 scores.
What do you like best about Germain UX?

Easy to naviagate for naive user and expore products. Feature rich, versatile support to mobule and laptops. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

It can be improved more on customer support. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

I am using this tool to monitor my cloud activities. Review collected by and hosted on G2.com.

AMANAT R.
AR
SQA Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Germain UX?

All user flows are displayed in detailed sessions, showcasing every activity of individual users.

Multiple options are available to select and unselect, allowing users to focus on specific data during the session analysis.

The system is easily integrated with any website or mobile app.

You can view sessions of different flows for different users without any limitations.

A dedicated team of individuals is available 24/7 to provide support and assistance for any questions. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

Additional walkthroughs should be displayed to enhance the overall user experience. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

The German UX platform allows various developers and businesses to analyze their user flows, aiming to enhance the overall user experience for the future. I am interested in exploring the new user experience for my recently developed app." Review collected by and hosted on G2.com.

Vijendra G.
VG
SEO Team Lead
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best about Germain UX?

Guys, I have to tell you about this incredible new tool I discovered! You know how sometimes we struggle to understand our website users and their behavior? Well, let me introduce you to RCA for User Session Replay!

I was skeptical at first, but let me tell you, this thing blew my mind. It's like having a secret window into the minds of our users. I was able to watch their every move on our website, from the moment they landed on our page to when they clicked that final "purchase" button.

But here's the best part, with RCA for User Session Replay, you can actually see what users are doing in real-time! It's like watching a movie of their journey on our website. I couldn't believe how detailed and insightful it was.

And let me tell you, it's not just for e-commerce websites. This tool is perfect for any website, whether it's a blog, a news site, or even a social media platform. It gives you a deeper understanding of your users and their needs, allowing you to make data-driven decisions to improve their experience. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

Let's talk about something that has been bothering me lately - Germain UX. As a user experience designer, I'm always looking for ways to improve the overall experience for my users. But there are certain things about Germain UX that just don't sit right with me.

First of all, can we talk about their navigation? It feels like a maze trying to find what I need. I just want a simple, intuitive way to get to where I want to go. And don't even get me started on their font choice. I mean, who thought Comic Sans was a good idea for a professional website?

And let's not forget about their color scheme. It's like they picked every color from the rainbow and threw it all together. My eyes are literally begging for mercy. And don't even get me started on their pop-ups and ads. Can I just browse in peace without being bombarded with unnecessary distractions?

I know I'm not the only one who has some gripes with Germain UX. So, let's hear it - what do you dislike about it? Let's have a discussion and maybe we can come up with some solutions to improve the user experience. After all, we're all in this design world together. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

Germain UX is a company dedicated to solving the problems of user experience in technology. They understand the frustration we all feel when a website or app is not user-friendly or when we can't find what we're looking for. And let me tell you, they are doing an incredible job at it. Review collected by and hosted on G2.com.

Jenerral Azriel U.
JU
Software Quality Assurance Analyst - Automation Tester
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best about Germain UX?

Germain Ux is very easy to access, it is impressing in terms of session replay, user can view sessions without limits, This tool is perfect for any website, The integration of the system with any website or mobile app is seamless. Their customer service is ready 24/7 to offer support and help with any of my queries, this will help me a lot. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

It would be better to have additional options for customizing specific features based on my preferences. Having greater control over the appearance and behavior would be great. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

Their session replay feature offers essential information not commonly found in other session replay features. It proves highly advantageous during session reviews and significantly saves time that would otherwise be spent searching for necessary information. Review collected by and hosted on G2.com.

Md Taief I.
MI
Associate Software Engineer , QA
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Germain UX?

I liked mostly their user friendly interface, prompt istructions and friendly customer support. This tool make me efficient on my workflow Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

Some field didn't show clearly on every field , if we click on mouse hover then only it showed up . when we opened up in the mobile browser it showed as small , there havent any big screen there Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

Their streaming process gradually improving and its loading properly and fastly, there havent any crashed and i can change the speed Review collected by and hosted on G2.com.

Dianne T.
DT
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Germain UX?

Session replay and recording is my top feature!

This type of feature is a big impact to improve products/system by Identifyng the user issues.

Kudos to the team! Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

I dont see any downside for now. Maybe to improve the UI, A more User Friendly Interface. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

Germain UX help us to determine the issues or problem of the clients right away. The benefit of this feature is to reduce the Resolution Times. Review collected by and hosted on G2.com.

nafla n.
NN
Freelancing web developer
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Germain UX?

I appreciate Germain UX for its user-friendly interface, clear instructions, excellent customer support, and seamless integration with other tools, enhancing efficiency in my workflow. Review collected by and hosted on G2.com.

What do you dislike about Germain UX?

I wish there were more options to customize certain features according to my preferences. Having more control over how things look or behave would make the experience more personalized. Review collected by and hosted on G2.com.

What problems is Germain UX solving and how is that benefiting you?

Germain UX solves navigation complexity, slow loading times, and limited customization, improving user experience. Clear instructions and customer support benefit me by streamlining tasks and problem-solving. Review collected by and hosted on G2.com.